Sofitel Shahd Al Madinah
From
$226
/ night
Select dates to see prices and availability
From
$226
/ night
About this property
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a banquet hall...
Amenities
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a banquet hall.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Grab a bite at Arabesque, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe.
Rooms
Make yourself at home in one of the 469 guestrooms featuring refrigerators and free minibar items. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Location
With a stay at Sofitel Shahd Al Madinah, you'll be centrally located in Madinah, within a 10-minute walk of The Green Dome and Prophet's Mosque. This luxury hotel is 1.7 mi (2.8 km) from Al-Baqi Cemetery and 3.8 mi (6.1 km) from Quba Mosque.
What's nearby
Masjid Abu Dharr al Ghifari(0.3 miles)
The Green Dome(0.4 miles)
Prophet's Mosque(0.4 miles)
Al-Baqi Cemetery(0.5 miles)
Masjid Al Ghamamah(0.7 miles)
Al-Safiya Museum and Garden(0.7 miles)
New Bilal Market(1 miles)
Bilal Ibn Rabah Mosque(1 miles)
Al Hijaz Railway Museum(1.2 miles)
Ali Ibn Abi Talib Mosque(1.6 miles)
The Seven Mosques(1.7 miles)
Historical Quba Castle(2.1 miles)
Masjid Al-Jummah(2.3 miles)
Uhud Martyrs Square(2.4 miles)
Al Noor Mall(2.4 miles)
Madinah (MED-Prince Mohammad Bin Abdulaziz)(9.3 miles)
King Abdulaziz Intl. Airport (JED)(246.7 miles)
Parking
Restaurant
Business Center
Room Service
Valet Parking
Dry Cleaning
Location
Opp Masjid Al Nabawy, PO Box 25517, Central District, Madinah City Center, Madinah, Saudi Arabia
Masjid Abu Dharr al Ghifari (0.3 miles)
The Green Dome (0.4 miles)
Prophet's Mosque (0.4 miles)
Al-Baqi Cemetery (0.5 miles)
Masjid Al Ghamamah (0.7 miles)
Al-Safiya Museum and Garden (0.7 miles)
Room options
11
Junior Suite
Room details
2 Twin Beds
Sleeps 3
484 ft²
Air ConditioningWi-Fi (Free)Refrigerator
12
Suite, 1 King Bed (Prestige, Partial Haram Plaza View)
Room details
1 King Bed
Sleeps 4
452 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Classic Triple Room, 3 Twin Beds
Room details
3× Twin Beds
Sleeps 3
355 ft²
Air ConditioningWi-Fi (Free)Refrigerator
10
Superior Twin Room, 2 Twin Beds (Partial Haram Plaza View)
Room details
2 Twin Beds
Sleeps 2
334 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Classic Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
355 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Deluxe Room, 1 King Bed (Club,Partial Haram Plaza View)
Room details
1 King Bed
Sleeps 2
377 ft²
Air ConditioningWi-Fi (Free)Refrigerator
15
Presidential Suite, 3 Bedrooms
Room details
1 King Bed
Sleeps 6
1292 ft²
Air ConditioningWi-Fi (Free)Refrigerator
16
Family Suite, Two Bedrooms
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 5
Air ConditioningWi-Fi (Free)Refrigerator
7
Deluxe Twin Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 2
377 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Deluxe Room, 1 King Bed (Club)
Room details
1 King Bed
Sleeps 2
377 ft²
Air ConditioningWi-Fi (Free)Refrigerator
12
Presidential Suite, 3 Bedrooms (Haram Plaza View)
Room details
2 King Beds
Sleeps 6
1292 ft²
Air ConditioningWi-Fi (Free)Refrigerator
8
Classic Twin Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 2
355 ft²
Air ConditioningWi-Fi (Free)Refrigerator
10
Superior Room, 1 King Bed (Partial Haram Plaza View)
Room details
1 King Bed
Sleeps 2
334 ft²
Air ConditioningWi-Fi (Free)Refrigerator
16
Suite, 1 King Bed (Imperial Harram Partial View)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
11
Suite, 1 Twin Bed (Prestige)
Room details
1 Twin Bed
Sleeps 4
452 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Suite, 1 Twin Bed (Prestige, Partial Haram Plaza View)
Room details
1 Twin Bed
Sleeps 4
452 ft²
Air ConditioningWi-Fi (Free)Refrigerator
14
Suite, 1 King Bed (Prestige)
Room details
1 King Bed
Sleeps 4
452 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews
8.5
Very good
Based on 3,676 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Sofitel Shahd Al Madinah, travellers consistently praise the unbeatable location just steps from Masjid Nabawi, along with welcoming, helpful staff and generally satisfying buffet dining that many find varied and convenient for busy prayer times.
Read moreWas this helpful?
What guests think
At Sofitel Shahd Al Madinah, travellers consistently praise the unbeatable location just steps from Masjid Nabawi, along with welcoming, helpful staff and generally satisfying buffet dining that many find varied and convenient for busy prayer times.
Rooms range from comfortable and spacious to small or dated, with recurring maintenance issues such as weak air conditioning, plumbing problems and worn bathrooms noted in several reviews. Cleanliness feedback is mixed, with many spotless stays but also reports of dusty areas or inadequate housekeeping. Facilities attract repeated complaints about small, slow elevators at peak times, intermittent Wi‑Fi, and occasional renovation noise; some also mention limited parking. Expect exceptional proximity and warm service, but variable room condition and peak-time strains.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are mixed: many guests report small, crowded elevators with long waits at peak times, intermittent Wi‑Fi, and periods of renovation that cause daytime noise; parking is limited.
Related guest reviews
6
Sunil
Jun 4, 2024
·
Stayed 4 nights
No good wifi Would not stay again
No good wifi Would not stay again
10
Sulaiman
Aug 5, 2025
·
Stayed 2 nights
Good: - Smooth check-in - free room upgrade - every single staff member was helpful, hardworking and provided excellent service - comfortable bed - steps away from Al Masjid an Nabawi Bad: - expect to wait a while for the lifts - layout of the breakfast area
Good: - Smooth check-in - free room upgrade - every single staff member was helpful, hardworking and provided excellent service - comfortable bed - steps away from Al Masjid an Nabawi Bad: - expect to wait a while for the lifts - layout of the breakfast area
8
ak
Oct 2, 2023
·
Stayed 6 nights
very nice hotel but very few lifts n very sml lifts can be frustrating atvtimes
very nice hotel but very few lifts n very sml lifts can be frustrating atvtimes
10
Imtyaz M
Feb 21, 2026
·
Stayed 3 nights
All great from reception, to room, friendly staff and check out. Elevators are abit tight and can be a bit of a challenge at prayer times but that’s everywhere.
All great from reception, to room, friendly staff and check out. Elevators are abit tight and can be a bit of a challenge at prayer times but that’s everywhere.
8
Ashraf
Dec 12, 2023
·
Stayed 3 nights
Prime location, few steps from AlHaram. Excellent breakfast. Some rooms are outdated and need renovation. The elevators are a problem specially at prayer time, although they just added more elevators.
Prime location, few steps from AlHaram. Excellent breakfast. Some rooms are outdated and need renovation. The elevators are a problem specially at prayer time, although they just added more elevators.
8
Amin
Nov 24, 2023
·
Stayed 4 nights
Elevators were the only issue.
Elevators were the only issue.
8
Asadullah
Jul 18, 2023
·
Stayed 3 nights
This was my third time staying in this hotel. The hotel needs some work, specially the elevators. The elevators are very slow and one time it opened before reaching the floor. Overall, the hotel is close to Haram and clean.
This was my third time staying in this hotel. The hotel needs some work, specially the elevators. The elevators are very slow and one time it opened before reaching the floor. Overall, the hotel is close to Haram and clean.
6
OSAMA
Mar 12, 2023
·
Stayed 1 night
Parking arrangement and lots are very much poor, tight, dirty and messy. Room was quiet fair, although it was obviously certain cleanliness and damage over around the room as well the building overall. Staff were either not competent or randomly performing.
Parking arrangement and lots are very much poor, tight, dirty and messy. Room was quiet fair, although it was obviously certain cleanliness and damage over around the room as well the building overall. Staff were either not competent or randomly performing.
4
Zeeshan
Nov 3, 2025
·
Stayed 4 nights
Overall the hotel is great but they are under construction so if you plan to stay here forget that you will ever get any sleep during the day starting at 5am because they construction noise will never let you sleep. The renovation won’t end for another year. Goodluck!!!!
Overall the hotel is great but they are under construction so if you plan to stay here forget that you will ever get any sleep during the day starting at 5am because they construction noise will never let you sleep. The renovation won’t end for another year. Goodluck!!!!
6
NAJIB
Jul 15, 2025
·
Stayed 2 nights
Hôtel en travaux Le wifi très faible et coupé régulièrement
Hôtel en travaux Le wifi très faible et coupé régulièrement
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent: many guests found rooms and common areas very clean, while others reported dusty rooms, dirty or worn bathrooms, and housekeeping that could be slow or miss details.
Related guest reviews
10
Azer
Nov 21, 2025
·
Stayed 1 night
The staff are very helpful and it’s very clean. Enjoyed my stay and hope to be back here again.
The staff are very helpful and it’s very clean. Enjoyed my stay and hope to be back here again.
8
maria
Jan 13, 2025
·
Stayed 3 nights
Conveniently located but really needs to be cleaned. The bathrooms need to be worked on.
Conveniently located but really needs to be cleaned. The bathrooms need to be worked on.
6
Mahmuda
Apr 17, 2025
·
Stayed 2 nights
We arrived into Madinah on a Friday so we expected the place to be very bust for Friday prayers, We were early for check in so understandably we had to wait. The hotel itself was like a fish market, too many people around waiting and the lifts were constantly in use making it hard for our family to get to the concierge and the reception as we had a small child in a pram. Nevertheless we were allocated a room after an hour of waiting in which we prayed Friday prayers, our room was on the fourth floor, when we entered it looked clean on first inspection. However looking more closely we started to find marks on the skirting boards and doors and felt that the room had been rushed to clean and no attention was given to doors and windows etc. The room had a dusty feel to it and as we travelled 5 hours by car from Makkah, we just wanted to rest up. We had 2 small kids and they started to feel unwell, i contacted the housekeeping team and explained that the room was not clean to a standard but they didn't seem to be interested in our concern. Luckily the location is super close to everything you need, food, restaurants and shops, so i had to go and buy disinfectant and sprayed every surface of the room and athroom as we were not satisfied with the overall cleanliness and didn't want to risk our kids health, we did ask for some more carrier bags and bin liners from the hotel as our child was sick, but again they didnt seem interested.
We arrived into Madinah on a Friday so we expected the place to be very bust for Friday prayers, We were early for check in so understandably we had to wait. The hotel itself was like a fish market, too many people around waiting and the lifts were constantly in use making it hard for our family to get to the concierge and the reception as we had a small child in a pram. Nevertheless we were allocated a room after an hour of waiting in which we prayed Friday prayers, our room was on the fourth floor, when we entered it looked clean on first inspection. However looking more closely we started to find marks on the skirting boards and doors and felt that the room had been rushed to clean and no attention was given to doors and windows etc. The room had a dusty feel to it and as we travelled 5 hours by car from Makkah, we just wanted to rest up. We had 2 small kids and they started to feel unwell, i contacted the housekeeping team and explained that the room was not clean to a standard but they didn't seem to be interested in our concern. Luckily the location is super close to everything you need, food, restaurants and shops, so i had to go and buy disinfectant and sprayed every surface of the room and athroom as we were not satisfied with the overall cleanliness and didn't want to risk our kids health, we did ask for some more carrier bags and bin liners from the hotel as our child was sick, but again they didnt seem interested.
10
Talha
Nov 20, 2025
·
Stayed 4 nights
I would give this place 6 stars if I could. The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter. The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel. We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big. The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of. Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone. Thank you for making our stay so wonderful
I would give this place 6 stars if I could. The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter. The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel. We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big. The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of. Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone. Thank you for making our stay so wonderful
2
Omran
Nov 23, 2024
·
Stayed 3 nights
Phone doesn’t work No hot water for shower Bathroom was dirty Not 5 stars but 3 stars definitely.
Phone doesn’t work No hot water for shower Bathroom was dirty Not 5 stars but 3 stars definitely.
6
Aimaad
Apr 30, 2023
·
Stayed 2 nights
Overall ok but cleanliness is not good at all. They gave me an 'upgraded' room but I soon realized it was a room in a dark corner of the hotel and it was smelly and dusty. Bathroom sink area was very unclean, the whole place had a damp and dusty feel to it. Not great for the price they charge, much better to find another hotel at these rates.
Overall ok but cleanliness is not good at all. They gave me an 'upgraded' room but I soon realized it was a room in a dark corner of the hotel and it was smelly and dusty. Bathroom sink area was very unclean, the whole place had a damp and dusty feel to it. Not great for the price they charge, much better to find another hotel at these rates.
2
Jose Manuel
Jan 5, 2026
·
Stayed 1 night
El hotel tiene pésimo servicio , discriminan a los que no somos musulmanes , todo el hotel es un caos , sucio , no parece un hotel 5 estrellas Te dejan las maletas en las calles . Habitaciones sucias , el baño con pelos púbicos . Tratas de dormir y te suenan las oraciones . La gente del hotel te pide que te cubras de una forma grosera
El hotel tiene pésimo servicio , discriminan a los que no somos musulmanes , todo el hotel es un caos , sucio , no parece un hotel 5 estrellas Te dejan las maletas en las calles . Habitaciones sucias , el baño con pelos púbicos . Tratas de dormir y te suenan las oraciones . La gente del hotel te pide que te cubras de una forma grosera
10
RIham
Dec 18, 2025
·
Stayed 2 nights
Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.
Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.
6
Imraan
Jul 17, 2024
·
Stayed 7 nights
The hotel is in a good location. Cleanliness is however and issue.
The hotel is in a good location. Cleanliness is however and issue.
4
Azizur
Aug 10, 2024
·
Stayed 2 nights
The hotel is located yards away from the Masjid which is incredible. The staff and service were good. Good selection of food options (breakfast and dinner) as we went for half board. However, the property is in a bad state and cleanliness was very poor. During our 2nd night the whole curtains railing fell down, however this was promptly fixed. Basic amenities like shower gel and lotions were empty, towels limited, floors creaking and housekeeping looked like they just did up the bed. Very busy and noisy hotel.
The hotel is located yards away from the Masjid which is incredible. The staff and service were good. Good selection of food options (breakfast and dinner) as we went for half board. However, the property is in a bad state and cleanliness was very poor. During our 2nd night the whole curtains railing fell down, however this was promptly fixed. Basic amenities like shower gel and lotions were empty, towels limited, floors creaking and housekeeping looked like they just did up the bed. Very busy and noisy hotel.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Room experiences are mixed: some are spacious and comfortable, but many mention small layouts or dated décor, with recurring maintenance issues like weak AC, plumbing problems, worn bathrooms, and limited natural light.
Related guest reviews
6
Muhyaldeen
Dec 31, 2024
·
Stayed 2 nights
Rooms are terrible
Rooms are terrible
8
Yaser
Dec 4, 2025
·
Stayed 4 nights
Nice sized bathroom but the bedroom was extremely cramped. Also the duvet was far too warm and pillows excessively large. Didn't get even 1 night of good sleep. Toilet flush didn't work and half the time poops were floating around. Ewwww. Towel rail and toilet seat was lose. Toilet seat was not even soft close. Lobby didn't feel like a 5 star hotel. Staff are very helpful and accommodating but didn't bother raising all these issues. Food was excellent. 5 star food but physical hotel itself was more like a 20 year old 3 or 4 star. Some finishings and furniture were quite worn out and old looking.
Nice sized bathroom but the bedroom was extremely cramped. Also the duvet was far too warm and pillows excessively large. Didn't get even 1 night of good sleep. Toilet flush didn't work and half the time poops were floating around. Ewwww. Towel rail and toilet seat was lose. Toilet seat was not even soft close. Lobby didn't feel like a 5 star hotel. Staff are very helpful and accommodating but didn't bother raising all these issues. Food was excellent. 5 star food but physical hotel itself was more like a 20 year old 3 or 4 star. Some finishings and furniture were quite worn out and old looking.
6
Syed
Mar 21, 2024
·
Stayed 4 nights
i have stayed in this hotel several times before.but the hotel is not well maintained and the condition is getting worse and worse.this hotel needs serious improvement
i have stayed in this hotel several times before.but the hotel is not well maintained and the condition is getting worse and worse.this hotel needs serious improvement
4
Mirza
May 29, 2024
·
Stayed 4 nights
The room was extremely small; we booked for three poeple, and hardly there was a room for two people.
The room was extremely small; we booked for three poeple, and hardly there was a room for two people.
6
Ahmad
May 17, 2024
·
Stayed 2 nights
The building is so cramped, from the size of the elevators to the dining area to the rooms. Everything is so compact making it feel like you can’t relax and rejuvenate. The buffets are pretty good. The staff is very kind and friendly and helpful. Barely any sunlight in the rooms
The building is so cramped, from the size of the elevators to the dining area to the rooms. Everything is so compact making it feel like you can’t relax and rejuvenate. The buffets are pretty good. The staff is very kind and friendly and helpful. Barely any sunlight in the rooms
2
Muhsen
Sep 14, 2024
·
Stayed 3 nights
The air conditioner broke down and started dripping water.
The air conditioner broke down and started dripping water.
10
Hind
Feb 7, 2026
·
Stayed 1 night
The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality. At the restaurant, Abdul Kareem was exceptionally kind and attentive. Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative. Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process. The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent. A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity.
The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality. At the restaurant, Abdul Kareem was exceptionally kind and attentive. Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative. Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process. The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent. A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity.
6
Zainab Iqbal
Nov 18, 2025
·
Stayed 4 nights
The location is very good, the price I paid for the stay was very expensive and feel it should have been less. Washrooms are outdated compared to the rooms
The location is very good, the price I paid for the stay was very expensive and feel it should have been less. Washrooms are outdated compared to the rooms
10
Ebrahim
Jul 6, 2025
·
Stayed 4 nights
Excellent stay. Comfortable rooms
Excellent stay. Comfortable rooms
2
Annick
Dec 1, 2024
·
Stayed 1 night
Hotel does not react to emails/whatsapp/phone calls. Tried at least 10 times, no reply at all ! Booked a Executive club room but the club was closed. At any point were we notified about this prior to our arrival but we did pay for it. To compensate we received a voucher for a free drink with very limited choice. Could not choose sparkling water for example. Rooms are outdated and need urgent refurbishing. Mold in the sink, sockets do not work, dirty carpet, noisy airco, windows do not open….we were put next to a room where construction was going on. The smell of paint and tarnish was awful ! Wrote an email to the head of quality guest experience and strategic development…..guess what….no reply again ! This is my worst experience with Accor ever ! Not at all the standards of a Sofitel and definitely NOT a 5 star hotel ! Avoid this hotel if you can…..
Hotel does not react to emails/whatsapp/phone calls. Tried at least 10 times, no reply at all ! Booked a Executive club room but the club was closed. At any point were we notified about this prior to our arrival but we did pay for it. To compensate we received a voucher for a free drink with very limited choice. Could not choose sparkling water for example. Rooms are outdated and need urgent refurbishing. Mold in the sink, sockets do not work, dirty carpet, noisy airco, windows do not open….we were put next to a room where construction was going on. The smell of paint and tarnish was awful ! Wrote an email to the head of quality guest experience and strategic development…..guess what….no reply again ! This is my worst experience with Accor ever ! Not at all the standards of a Sofitel and definitely NOT a 5 star hotel ! Avoid this hotel if you can…..
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is frequently praised as warm, professional and accommodating, with many noting helpful reception and thoughtful extras or upgrades. However, some report slow responses, delayed check‑ins, understaffing at busy times, and occasional perceptions of preferential treatment.
Related guest reviews
10
Mohamed
Nov 13, 2024
·
Stayed 4 nights
We arrived 4 hours before check in and we were given a room within a few mins with no fuss. Room was a suite - perfect for our family of 4. Room had everything we needed, free complimentary minibar which was refuelled daily. Room service and cleaning was on point and the reception staff whenever required fulfilled all requests. Breakfast was brilliant with plenty of selection and amazing views of the mosque of the prophet from one side. Location is the best thing - literally on the courtyard of the mosque with amenities and shops available in all directions. Would I reccomend? 1000% would i stay again? 1000000% !!!
We arrived 4 hours before check in and we were given a room within a few mins with no fuss. Room was a suite - perfect for our family of 4. Room had everything we needed, free complimentary minibar which was refuelled daily. Room service and cleaning was on point and the reception staff whenever required fulfilled all requests. Breakfast was brilliant with plenty of selection and amazing views of the mosque of the prophet from one side. Location is the best thing - literally on the courtyard of the mosque with amenities and shops available in all directions. Would I reccomend? 1000% would i stay again? 1000000% !!!
4
SULAIMAN
Jul 18, 2025
·
Stayed 2 nights
I writing this review while waiting for ice more than 1 hour! When I call the room service he told me hotel is full Did i mentioned they tried to scam me with 2 invoices from the official restaurant? Still waiting for the ice to arrive by the way! This is one of the worst service I've encountered in any hotel even in 3 stars hotel in some area they have better room service
I writing this review while waiting for ice more than 1 hour! When I call the room service he told me hotel is full Did i mentioned they tried to scam me with 2 invoices from the official restaurant? Still waiting for the ice to arrive by the way! This is one of the worst service I've encountered in any hotel even in 3 stars hotel in some area they have better room service
10
Talha
Nov 20, 2025
·
Stayed 4 nights
I would give this place 6 stars if I could. The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter. The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel. We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big. The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of. Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone. Thank you for making our stay so wonderful
I would give this place 6 stars if I could. The hotel is so clean, on multiple occasions I had spotted staff members cleaning the elevator floor entrance. Every staff member that saw you would greet you, check if you needed anything. Our waking hours were all over the place, but any request we’d make at any hour (housekeeping, more water, toiletries etc) they were all responded to almost immediately. Once after breakfast, I had asked the reception for water, by the time I got upstairs, the bottles were there. The hotel has dates and tea in the lobby as soon as you enter. The location is so good, it’s on the north side of the mosque, you can enter the haram within seconds of leaving the hotel. We added breakfast as part of our reservation, best decision I’ve ever made. The hotel deserves 5 stars for the omelette alone. The food selection is very very big. The rooms were very clean. We booked a room with 2 twin beds even though we wanted a king (last minute booking), we put the beds together ourselves, we didn’t bother asking the staff, but the next time we stepped out, the hotel staff put the beds together properly including king sized sheets. This was very thoughtful and it makes you feel like you’re taken care of. Another note is we booked the hotel and went to check in 3 minutes later. And somehow, the rooms were ready for us. I was so impressed by this alone. Thank you for making our stay so wonderful
10
Salman
Feb 16, 2025
·
Stayed 3 nights
The staff were very helpful at reception and concierge. The restaurant is a little under staffed so takes time but overall for location, size of rooms perfect
The staff were very helpful at reception and concierge. The restaurant is a little under staffed so takes time but overall for location, size of rooms perfect
6
Zameer
Jan 3, 2024
·
Stayed 2 nights
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
10
Muhammed
Apr 24, 2025
·
Stayed 5 nights
Best Hotel. Staff and duty Manager very helpful. We as a family of 3 members were treated like Royalty/ were given free upgraded room/ Originally booked and paid from 19th to 24th April 2025 due to change in umrah rules in Mecca we had to check out on 22nd April earlier So we could perform our umrah in Mecca as new legislation would not allow forus to be in mecca after the 28th April and we were approved by duty manager Mohammed for the 2 day's refund. The hotel management will go above customer Expectations to facilitate what they could. Will always Stay at this Fabulous Hotel. Seven Stars from us.
Best Hotel. Staff and duty Manager very helpful. We as a family of 3 members were treated like Royalty/ were given free upgraded room/ Originally booked and paid from 19th to 24th April 2025 due to change in umrah rules in Mecca we had to check out on 22nd April earlier So we could perform our umrah in Mecca as new legislation would not allow forus to be in mecca after the 28th April and we were approved by duty manager Mohammed for the 2 day's refund. The hotel management will go above customer Expectations to facilitate what they could. Will always Stay at this Fabulous Hotel. Seven Stars from us.
8
Amna
Aug 3, 2025
·
Stayed 3 nights
Everything was good except access to the room was delayed by 2 hours when we checked in. Room wasn’t ready because they gave us upgrade( that’s very nice of them) but I took so long
Everything was good except access to the room was delayed by 2 hours when we checked in. Room wasn’t ready because they gave us upgrade( that’s very nice of them) but I took so long
10
Abdulrazag
Feb 25, 2026
·
Stayed 10 nights
Staff were very professional and helpful. Food above expectations. Housekeeping is superb.
Staff were very professional and helpful. Food above expectations. Housekeeping is superb.
10
YASSER
Jul 17, 2025
·
Stayed 4 nights
Great service, Manager Mohammed helped me check in though I arrived 7 hours before check -time , Conceigne service was great as well as Zahed helped me book my train ticket, overall experience was wonderful
Great service, Manager Mohammed helped me check in though I arrived 7 hours before check -time , Conceigne service was great as well as Zahed helped me book my train ticket, overall experience was wonderful
2
Omar
Apr 21, 2025
·
Stayed 6 nights
Terrible expierence at this hotel, house keeping takes 8 to 10 hours to attend to you. Guest services keep making false promises. Personally would never stay here again
Terrible expierence at this hotel, house keeping takes 8 to 10 hours to attend to you. Guest services keep making false promises. Personally would never stay here again
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Outstanding location a 1–5 minute walk to Masjid Nabawi, with easy access to women’s entrances, shopping and dining. Ideal for prayer times and families wanting minimal walking.
Related guest reviews
10
Mohammed Jamal
Apr 24, 2025
·
Stayed 2 nights
Great location 2 minutes walking to the prophets mosque. Ample elevators to go down easily even during busy period. Multiple shopping places and food shops very convenient. We had the half board package, very good variety for breakfast and dinner. Highly recommended hotel
Great location 2 minutes walking to the prophets mosque. Ample elevators to go down easily even during busy period. Multiple shopping places and food shops very convenient. We had the half board package, very good variety for breakfast and dinner. Highly recommended hotel
10
Thaer
Aug 13, 2025
·
Stayed 1 night
Great place, Amazing location.
Great place, Amazing location.
8
Ayesha
Dec 1, 2025
·
Stayed 2 nights
I’ve stayed at this hotel several times now, and the biggest advantage continues to be the location. It’s only a few steps from Masjid Nabawi and very close to the women’s entrance, which makes everything so convenient, especially during busy hours. The rooms are clean, the staff is courteous, and overall the service feels warm. The breakfast team was especially kind and attentive. I forgot the name of the gentleman helping us every morning, but he genuinely made the experience better with how accommodating he was. The front desk staff was polite as well. Breakfast itself was good; it could be improved a little, but overall it was enjoyable. The one major issue I’ve had, both during this stay and my previous stay, is the AC in the room. It seems to stay on all day yet never actually cools the room. Maintenance did come and try to fix it, but unfortunately it still didn’t work properly. For the price I paid and the standard this hotel aims for, this is something that really needs to be addressed. Everything else was great, but the AC problem is the main reason I can’t give a higher rating until it’s resolved.
I’ve stayed at this hotel several times now, and the biggest advantage continues to be the location. It’s only a few steps from Masjid Nabawi and very close to the women’s entrance, which makes everything so convenient, especially during busy hours. The rooms are clean, the staff is courteous, and overall the service feels warm. The breakfast team was especially kind and attentive. I forgot the name of the gentleman helping us every morning, but he genuinely made the experience better with how accommodating he was. The front desk staff was polite as well. Breakfast itself was good; it could be improved a little, but overall it was enjoyable. The one major issue I’ve had, both during this stay and my previous stay, is the AC in the room. It seems to stay on all day yet never actually cools the room. Maintenance did come and try to fix it, but unfortunately it still didn’t work properly. For the price I paid and the standard this hotel aims for, this is something that really needs to be addressed. Everything else was great, but the AC problem is the main reason I can’t give a higher rating until it’s resolved.
10
Mohamed
Aug 15, 2024
·
Stayed 2 nights
Excellent location premium hotel
Excellent location premium hotel
10
roofi
Apr 12, 2025
·
Stayed 1 night
Beautiful property and very comfy rooms. Convenient location for walk to ladies area of Harram.
Beautiful property and very comfy rooms. Convenient location for walk to ladies area of Harram.
10
shahid
May 10, 2024
·
Stayed 3 nights
Great location. Very close, 3 min walk, to Masjid Nabawi. All the fast food places within 1 min walk. Airport is 20 min and train station is 15 min.
Great location. Very close, 3 min walk, to Masjid Nabawi. All the fast food places within 1 min walk. Airport is 20 min and train station is 15 min.
10
Hafidha
Oct 28, 2025
·
Stayed 4 nights
Hotel is very close to Masjid Nabawi about 5mins walk, the service is very good, the food is excellent and staff are very helpful.
Hotel is very close to Masjid Nabawi about 5mins walk, the service is very good, the food is excellent and staff are very helpful.
10
Auwal
Oct 12, 2025
·
Stayed 3 nights
Closeness to the mosque and its beauty
Closeness to the mosque and its beauty
10
SHAHZADA
Sep 29, 2025
·
Stayed 4 nights
The hotel location is the best .. u come out and literally walk 1 min and u are in the Masjid... opp is tayabba shopping center & bin daood so no need to go shopping anywhere... food shops all around ...i would not stay anywhere else
The hotel location is the best .. u come out and literally walk 1 min and u are in the Masjid... opp is tayabba shopping center & bin daood so no need to go shopping anywhere... food shops all around ...i would not stay anywhere else
10
Mehbub
Sep 29, 2025
·
Stayed 5 nights
From start to finish everything went according to plan. Being busy in restaurant at breakfast time staff did their best to make sure that you got what you needed. Clean rooms. Jafar from room cleaning was very helpful. Breakfast was good plenty variety. Location of hotel brilliant.
From start to finish everything went according to plan. Being busy in restaurant at breakfast time staff did their best to make sure that you got what you needed. Clean rooms. Jafar from room cleaning was very helpful. Breakfast was good plenty variety. Location of hotel brilliant.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Buffets, especially breakfast, are widely praised for quality and variety, and many appreciate value in half‑board packages. At peak times the venues can feel busy, with occasional understaffing or layout issues noted.
Related guest reviews
10
Hamza
Apr 14, 2024
·
Stayed 5 nights
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
8
Ayesha
Dec 1, 2025
·
Stayed 2 nights
I’ve stayed at this hotel several times now, and the biggest advantage continues to be the location. It’s only a few steps from Masjid Nabawi and very close to the women’s entrance, which makes everything so convenient, especially during busy hours. The rooms are clean, the staff is courteous, and overall the service feels warm. The breakfast team was especially kind and attentive. I forgot the name of the gentleman helping us every morning, but he genuinely made the experience better with how accommodating he was. The front desk staff was polite as well. Breakfast itself was good; it could be improved a little, but overall it was enjoyable. The one major issue I’ve had, both during this stay and my previous stay, is the AC in the room. It seems to stay on all day yet never actually cools the room. Maintenance did come and try to fix it, but unfortunately it still didn’t work properly. For the price I paid and the standard this hotel aims for, this is something that really needs to be addressed. Everything else was great, but the AC problem is the main reason I can’t give a higher rating until it’s resolved.
I’ve stayed at this hotel several times now, and the biggest advantage continues to be the location. It’s only a few steps from Masjid Nabawi and very close to the women’s entrance, which makes everything so convenient, especially during busy hours. The rooms are clean, the staff is courteous, and overall the service feels warm. The breakfast team was especially kind and attentive. I forgot the name of the gentleman helping us every morning, but he genuinely made the experience better with how accommodating he was. The front desk staff was polite as well. Breakfast itself was good; it could be improved a little, but overall it was enjoyable. The one major issue I’ve had, both during this stay and my previous stay, is the AC in the room. It seems to stay on all day yet never actually cools the room. Maintenance did come and try to fix it, but unfortunately it still didn’t work properly. For the price I paid and the standard this hotel aims for, this is something that really needs to be addressed. Everything else was great, but the AC problem is the main reason I can’t give a higher rating until it’s resolved.
10
Abdelhameed
Jul 29, 2024
·
Stayed 2 nights
Everything was beyond 10/10. All staff were friendly, helpful and very decent. Housekeeping, concierge and restaurant staff were always smiling and always keen to help. Check in and check out were very smooth thanks to the reception. Breakfast buffet had a variety of cuisines and food, everything was fresh, we didn’t try anything that we didn’t like. Proximity to the King Fahd gate and also ladies prayer entrance was very convenient. Also Taiba shopping center and a bunch of stores all around that makes the location perfect. Insha’Allah we would stay there again and again.
Everything was beyond 10/10. All staff were friendly, helpful and very decent. Housekeeping, concierge and restaurant staff were always smiling and always keen to help. Check in and check out were very smooth thanks to the reception. Breakfast buffet had a variety of cuisines and food, everything was fresh, we didn’t try anything that we didn’t like. Proximity to the King Fahd gate and also ladies prayer entrance was very convenient. Also Taiba shopping center and a bunch of stores all around that makes the location perfect. Insha’Allah we would stay there again and again.
10
Salman
Feb 16, 2025
·
Stayed 3 nights
The staff were very helpful at reception and concierge. The restaurant is a little under staffed so takes time but overall for location, size of rooms perfect
The staff were very helpful at reception and concierge. The restaurant is a little under staffed so takes time but overall for location, size of rooms perfect
10
Sulaiman
Aug 5, 2025
·
Stayed 2 nights
Good: - Smooth check-in - free room upgrade - every single staff member was helpful, hardworking and provided excellent service - comfortable bed - steps away from Al Masjid an Nabawi Bad: - expect to wait a while for the lifts - layout of the breakfast area
Good: - Smooth check-in - free room upgrade - every single staff member was helpful, hardworking and provided excellent service - comfortable bed - steps away from Al Masjid an Nabawi Bad: - expect to wait a while for the lifts - layout of the breakfast area
8
Ali
Feb 19, 2025
·
Stayed 2 nights
Nice hotel walking distance to the Musjid- but the restaurant needs help.
Nice hotel walking distance to the Musjid- but the restaurant needs help.
10
RIham
Dec 18, 2025
·
Stayed 2 nights
Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.
Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.
10
MUHAMMAD
Jul 23, 2024
·
Stayed 4 nights
Excellent hotel right next to Haram (perfect center), we got the king suite for our family of 5 and loved every bit. We had half board, dinner options were excellent, breakfast was just ok but overall great hospitality and convenience. We’d love to stay there again.
Excellent hotel right next to Haram (perfect center), we got the king suite for our family of 5 and loved every bit. We had half board, dinner options were excellent, breakfast was just ok but overall great hospitality and convenience. We’d love to stay there again.
10
Nour
Nov 14, 2025
·
Stayed 2 nights
Great service & great food in their buffet
Great service & great food in their buffet
10
salam
Sep 6, 2025
·
Stayed 2 nights
Highly recommend ! Walkable distance from the masjid nabawi ,close to everything Buffet was 10/10 different varieties. Staff were so helpful and friendly
Highly recommend ! Walkable distance from the masjid nabawi ,close to everything Buffet was 10/10 different varieties. Staff were so helpful and friendly
Was this helpful?
AI-generated summary based on recent guest reviews
6
Muhammadali
Aug 9, 2026
·
Stayed 7 nights
Hotel overall was nice especially the location. Otherwise it is slightly outdated. Lifts taking too long. Some of the facilities in the room outdated and to the point that they are on the verge of breaking.
Hotel overall was nice especially the location. Otherwise it is slightly outdated. Lifts taking too long. Some of the facilities in the room outdated and to the point that they are on the verge of breaking.
10
Sonia
Aug 6, 2026
·
Stayed 6 nights
Brilliant location and exceptional service
Brilliant location and exceptional service
8
Solly.
Jul 11, 2026
·
Stayed 5 nights
Good breakfast buffet options.
Good breakfast buffet options.
8
Solly.
Jul 11, 2026
·
Stayed 3 nights
Good breakfast buffet options.
Good breakfast buffet options.
10
Sahra
Jun 22, 2026
·
Stayed 3 nights
I loved because it was near the prophet’s Musjid and everything that you need was close.
I loved because it was near the prophet’s Musjid and everything that you need was close.
FAQs about Sofitel Shahd Al Madinah
Is parking available at the property?
Parking is available on-site, with limited spaces. Covered self-parking is offered at a fee of SAR 150 per day.
Is breakfast offered at the hotel?
Breakfast is available, and guests can enjoy breakfast in the room. The specific type and serving hours are not detailed.
Does the hotel allow pets?
No pets are allowed at the property, including service animals.
What are the check-in and check-out times?
Check-in is from 16:00, and check-out is until 12:00. Early or late check-in/check-out may be available for an additional fee.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible public areas and facilities.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Madinah, within a 10-minute walk of The Green Dome and Prophet's Mosque. It is approximately 1.7 mi from Al-Baqi Cemetery and 3.8 mi from Quba Mosque.
What are the hotel’s policies regarding children?
One child aged 6 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Madinah trip?
What do room rates look like at Sofitel Shahd Al Madinah in Madinah?
Over the next 60–90 days, room rates at Sofitel Shahd Al Madinah in Madinah typically land around $261 a night for two guests, ranging from $249 to $287.
What’s the location like and who is Sofitel Shahd Al Madinah best suited for?
Sofitel Shahd Al Madinah in Madinah sits near major religious and cultural sites such as the Prophet's Mosque, The Green Dome and Al-Baqi Cemetery, with shopping at Al Noor Mall and local history at the Al Hijaz Railway Museum close by. The hotel’s profile leans toward luxury stays that also accommodate families and business travellers, making it convenient for both pilgrimage visits and mixed-purpose trips.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 252.37373318811035USD
- 2026-09-16: 187.53364525598144USD
- 2026-09-17: 249.42239741079712USD
- 2026-09-18: 250.41611758062746USD
- 2026-09-19: 208.6800979838562USD
- 2026-09-20: 213.6318961669922USD
- 2026-09-21: 213.6318961669922USD
- 2026-09-22: 234.98069850091554USD
- 2026-09-23: 414.37905296099854USD
- 2026-09-24: 468.03962708184815USD
- 2026-09-25: 393.5110169084473USD
- 2026-09-26: 201.72409180059816USD
- 2026-09-27: 201.72409180059816USD
- 2026-09-28: 211.66124099057006USD
- 2026-09-29: 201.72409180059816USD
- 2026-09-30: 278.24012481088255USD
- 2026-10-01: 772.9908275383301USD
- 2026-10-02: 311.0327153875122USD
- 2026-10-03: 245.44753423425294USD
- 2026-10-04: 245.44753423425294USD
- 2026-10-05: 245.44753423425294USD
- 2026-10-06: 245.44753423425294USD
- 2026-10-07: 235.78250071984863USD
- 2026-10-08: 269.29669579074096USD
- 2026-10-09: 269.29669579074096USD
- 2026-10-10: 245.44753423425294USD
- 2026-10-11: 242.46747639971923USD
- 2026-10-12: 245.44753423425294USD
- 2026-10-13: 245.44753423425294USD
- 2026-10-14: 245.44753423425294USD
- 2026-10-15: 333.5786376639404USD
- 2026-10-16: 306.77180432482913USD
- 2026-10-17: 284.20241082431033USD
- 2026-10-18: 284.20241082431033USD
- 2026-10-19: 282.6576682258301USD
- 2026-10-20: 284.20241082431033USD
- 2026-10-21: 284.20241082431033USD
- 2026-10-22: 387.1521879770508USD
- 2026-10-23: 472.01450776116945USD
- 2026-10-24: 313.02012072161864USD
- 2026-10-25: 289.1709766679077USD
- 2026-10-26: 284.20241082431033USD
- 2026-10-27: 285.3504179742737USD
- 2026-10-28: 305.0704293740845USD
- 2026-10-29: 309.0452750478516USD
- 2026-10-30: 309.0452750478516USD
- 2026-10-31: 284.20241082431033USD
- 2026-11-01: 284.20241082431033USD
- 2026-11-02: 284.20241082431033USD
- 2026-11-03: 317.5025819368286USD
- 2026-11-04: 322.95728741436767USD
- 2026-11-05: 315.0075610612793USD
- 2026-11-06: 383.57388522125245USD
- 2026-11-07: 287.1736122536316USD
- 2026-11-08: 284.20241082431033USD
- 2026-11-09: 284.20241082431033USD
- 2026-11-10: 284.20241082431033USD
- 2026-11-11: 284.20241082431033USD
- 2026-11-12: 478.263349241272USD
- 2026-11-13: 516.7316528618775USD
- 2026-11-14: 360.7184438345947USD
- 2026-11-15: 284.20241082431033USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Only Muslims are allowed to enter the holy cities of Mecca and Medina.
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Couples wishing to share a room must provide proof of marriage.
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- Covered self parking fee: SAR 150 per day
- Late check-in fee for check-in between midnight and 4:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business Center
Room Service
Valet Parking
Dry Cleaning
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Breakfast in the Room
Allergy-Free Room Available
Family Room
Wheelchair Accessible (Limited)
Parking
Parking
Valet Parking
Parking (Limited)
Parking Onsite