Hilton Hotel & Convention Jabal Omar Makkah

Convinient location with a short walk to the Haram. Breakfast was great and was the highlight of this stay . Otherwise housekeeping service , bed quality and Wifi speed were all below my expectations for this facility.

Staff are super friendly and accommodating. There is a masjid on third floor which was very helpful. Overall great experience. 5 star

Amazing location...the family room we had was the view of Majid el haram.. best ever view .. breakfast was good, really enjoyed.. The only issue we had the wifi connection wasn't very strong.. the haram is 5 minutes walk from the hotel.. overall we enjoyed our stay.

Property is located very close to Haram. Even the mosque inside hotel is part of Haram. It is possible to walk to the haram for all prayers. Hotel is located at a height so could be difficult to walk for elderly people, however, there is a ride available. Staff is polite and courteous. Breakfast menu has a good spread and very quality food. I would like to mention Waseem Akram, who always serves you with a smile. There was an issue at the time of check-in so we had to wait in the lounge for two & half hours in the lobby. Suggest that before giving access to the room, maintenance staff should check all lights and washrooms. Two of our room lights and shower knob were not working. Also the shaving kit needs improvement. I got a cut daily due to the sub standard razor. Lastly, some cash should be available at the reception to honor change requests. Above are suggestions only. When you are in Makkah..NO COMPLAINTS...

Great hotel with its own prayer hall for convenience - breakfast could be better but is acceptable.

Clean property close to Haram. Good and friendly staff. The prayer area on the 3rd floor is a big plus. Would recommend Hilton Makkah Convention to anyone visiting.

Amazing experience staying in Hilton during Ramadan. Hardly 4/5 minutes walk to Haram. Closet gate is 79(King Fahad Gate). Room was superb with an amazing partial haram view. Room is builtin with prayer speaker. There is a musallah on 3rd floor aswell and u can pray along with Haram prayer. Mall, grocery, food court, everything is within 4/5 minutes walk. Hotel, its room and amenities are itself amazing.

We were a family of 4 who stayed for 5 days in 2 rooms during August for Umrah. First issue is that there are 2 Hilton's near to one another and access is not straightforward for taxis - so make sure the taxi driver takes you to Hilton Convention and not Hilton Suites [signage is not good]. The hotel is purpose built and very large. The public areas are elegant and clean. We stayed on the top 23rd floor but never had issues waiting for lifts etc. We had a limited view of the Haram which was nice. The rooms are very comfortable and large. Bathrooms are also a good size and well equipped. Housekeeping does not visit daily but if you pass them in the hallway and request service they oblige quickly. Breakfast service was always quite busy when we visited around 10am [it ends at 10:30] so there were often waits around some of the cooking stations. But there were always tables available and the staff did try to help. Food selection was excellent with a range of Western and Eastern options available. Whilst selection was good, the quality of the baked goods was below average. We visited for Umrah and it's a 5 minute downhill walk to the Haram area. Jabal Omar is also the taxi waiting area so taxis from front entrance are plentiful if you need to go elsewhere. There are lots of eateries and shops in the malls facing the Haram, though none bar the hotel's own restaurants, at the Hilton itself. Overall, a great hotel in a good location for access to Haram.

The breakfast is very nice with alot of options. The parking is available but it is not free. The room is actually designed to be a 2 bed room but they make it a 4 bedroom. It is still big. The bathroom was needing maintenance.

Not too crowded like other hotels due to shopping around , easy access to Haram, fast elevators and amazing breakfast. The only discomfort if the uphill going back from Haram (which is why not recommended for seniors) There was a a unique unpleasant odor upon entering the room which requires deep cleaning may be underneath the beds or carpet smells.

Room was nice and spacious, clean, housekeeping staff were friendly and helpful. Hotel was excellent.

The bathroom was not cleaned to a good standard, had to call housekeeping and instruct all the areas that needed cleaning, ie basin, area around the toilet had splatter marks etc Small table on the room had a glass top and very dirty, had to instruct the cleaner to left the glass and scrub.

Rooms spacious & clean

Very clean hotel

Clean rooms, and staff were amazing

Cleanliness of the rooms can be improved a lot as well as the cooked food flavours. It was very bland. Found a hair in the rice one morning and bought it to the staffs attention, they just took the plate without an apology. Not acceptable

We stayed for five nights and did not have our bedding changed and the rooms were not cleaned properly

Very close to the mosque. Excellent service. Clean room.

Great hotel, well located facing the Haram. Only issue is the cleanliness of the rooms. Could be greatly improved. They also need to hire more personnel to clean the rooms, usually they never come in before 3-4 pm.

The room was very dusty. There were these flies around. I think they can clean up the bathrooms and the rooms better. It was disappointing that a name such as Hilton , has kept it very poorly.

Hotel is bit far from Haram than I expected. Taxi drivers are always confused to find thishotel even you tell them right location, since there are more than one Hilton hotels in Makkah. There is upslope of street coming back to hotel, so be mentally prepared for it. My room key card stopped working couple of times, so I had to take it back to lobby for reactivation. There is street with very busy traffic that you will have to cross to get to Haram.

Hotel was in a brilliant location next to Haram. Rooms were spacious, clean with all amenities expected in a 5 star. Breakfast was amazing with a large variety of food suitable for all age types.

The cars peeping were annoying to me, as I am a light sleeper!

Amazing location...the family room we had was the view of Majid el haram.. best ever view .. breakfast was good, really enjoyed.. The only issue we had the wifi connection wasn't very strong.. the haram is 5 minutes walk from the hotel.. overall we enjoyed our stay.

Property is located very close to Haram. Even the mosque inside hotel is part of Haram. It is possible to walk to the haram for all prayers. Hotel is located at a height so could be difficult to walk for elderly people, however, there is a ride available. Staff is polite and courteous. Breakfast menu has a good spread and very quality food. I would like to mention Waseem Akram, who always serves you with a smile. There was an issue at the time of check-in so we had to wait in the lounge for two & half hours in the lobby. Suggest that before giving access to the room, maintenance staff should check all lights and washrooms. Two of our room lights and shower knob were not working. Also the shaving kit needs improvement. I got a cut daily due to the sub standard razor. Lastly, some cash should be available at the reception to honor change requests. Above are suggestions only. When you are in Makkah..NO COMPLAINTS...

Azan & salat is broadcast from the haram to rooms, make it praying behind imam of harmain.

We had an excellent stay at this hotel. Room 1803 was modern, very comfortable, and well equipped. The staff were exceptionally attentive and caring throughout our stay. The breakfast was varied and of excellent quality. The proximity to the Haram is a true advantage that makes the stay even more enjoyable. We highly recommend this hotel.

It was a great alternative to the clock tower hotels. Super close. About 5 min walk to Haram gate 74 once you are out of the building. Breakfast was great. Less crowded than our usual stay in the hotels at the clock tower. Great value for money. Annoying was the key cards would quit working every so often (we didn’t keep it close to movie or other demagnetizing technology). But it was manageable.

Geräumige Zimmer mit direkten Blick auf Haram. Sehr zu empfehlen

Awesome hotel, we rented a family suite with haram view and it was so amazing! Location was so close to haram. Very comfortable stay. Hope to come again.

We arrived early and the gentleman allowed us to check in several hours early, cannot thank them enough for the kind gesture. Exceptional all round and breakfast was amazing

Had a very smooth check in . Very happy staff Breakfast is amazing . Quality products in the room . 5 minutes walk to the Haram … situated on a convenient side as well .

We had a wonderful stay at the Hilton Makkah Convention Hotel. The rooms were clean and the staff was very friendly and helpful, from the staff at the reception to the staff at the breakfast restaurant ensuring our needs were met and going above and beyond by the supervisory staff to ensure we were satisfied and met any needs we had. The hotel concierge service was very helpful in finding transportation for us to visiting places of interest.

The hotel and cleaning staff breakfast and everything would 10/10 !! The SERVICE from the desk - AHMED (slim young man)... Made the whole experience terrible from check in to check out. I booked 3 rooms and said he only find 1 room ! After disputing and bringing up booking confirmation and him "checking" finally found all 3 room booking! ... Paid the hotel. Checkout - same person again !... (How unlucky I am)... Said there was some outstanding amount !?.. I said to him he collected the payment during checking for all 3 rooms. . But he said there was another 3 bills not paid. .. again. After disputing a booking he FINALLY admitted he missed out on collecting the payment during checking! Another 20 min wasted during check out...he did apologize for the mistake he made !... Because of 1 man alone (AHMED) .. the experience was 7/10 ... If Ahmed was professional and actually provided great service like EVERYONE else did.. this would have been a 10/10 stay here !... Shame Ahmed was not up to standard like everyone else and too arrogant to take liability for his mistake and error!

Amazing location and great staff

Staff was very unprofessional and were unable t9 communicate. Charge me twice for one night. I wont recommend this hotel due to its rude and unprofessional staff.

I have stayed in this hotel twice due to its excellent location. First time it was brilliant, the reception staff, the service staff and everyone else was really welcoming and ready to help in any possible way. The second time, things unfortunately took a downturn, we requested for an early check-in temporarily in a smaller room just to freshen up and despite having the rooms available we were told that no rooms are available even though we were willing to pay extra for even a few hours. The hotel staff this time weren't as keen and as accommodating as it was the first time. There was never a response from the reception staff when we tried to call a few times from the room and had to always pop down to talk to the staff. The Adhan and Prayer speaker wasn't working in our room and took a while for it to work. In future, I am not sure if I would stay at this same hotel, there are plenty of other options around so may be a different one next time.

The breakfast was fantastic everything else was not, rooms were not ready for checkin even 2 hours later and the staff just looked like they couldn’t be bothered

Excellent service specially I can mention Mr. Obaidul Hoque bell boy, he is a helpful and friendly worker I ever found in my time of stay in Hilton.

The moment I checked in I had nothing but problems specially with the room and staff behaviour. Nothing was explained during check in. Had a reservation for 2 nights for 4 guests (1 aduly and 3 children) which I had to pay at hotel. I was checked in by a woman called Dema who only charged me for one night without telling me so the following day my room card stopped working which took me over 30mins to get sorted, terrible rude and unprofessional behaviour from Fatemah and Dema at reception who were blatantly talking about me to my face, laughing in Arabic as she knew I couldn’t understand. A complaint was lodged with the hotel manager. We also had our room changed 3 times due ro various problems, from shower leaking and flooding the bathroom to not enough beds as per my booking. Breakfast was ok. I would not recommend this hotel due to the terrible reception staff, the behaviour really ruined our umrah experience and we couldn’t wait to leave. Get a hotel closer to the haram esp after completing umrah as we had to get a taxi back to the hotel which took 45mins due to the gridlocked traffic. They don’t have a shuttle or buggy to the haram like other hotels so it’s not worth the price to stay here. I will never stay here again.

The hotel is in a very good location .. walking distance of about 5 minutes to the haram - but it is a steep climb over the road, so not suitable for elderly or wheel chair … the bus from the Haramain Train (7A) stops at Jabal Omar bus station 8 is just 2 minutes walking distance to the hotel - which is a plus. Rooms are clean and comfortable. Worth it for a solo traveler, young couples or young families. Rami at reception was helpful. All staff were extremely helpful.

Had a very smooth check in . Very happy staff Breakfast is amazing . Quality products in the room . 5 minutes walk to the Haram … situated on a convenient side as well .

Its location is horrible, and I am not talking about the distance to Haram but about how you reach it! It's on a plateau. Most of your energy goes when you want to get to the hotel. I recommend not staying in if you are 50 and older.

Stayed for 7 days and had a great clean room with a view of the new Haram extension . less than 500m walk to the entrance of the new extension and almost at the doorstep for taxis to miqat or elsewhere. Nice ambience and good quality food served . Could be better with more international dishes.

The hotel isn't suitable for disabled guests. The exit to the haram involves getting on and escalator which is near impossible for people with significant disabilities. The many times I observed this I felt there was a lack of assistance from the hotel. The female hotel receptionists weren't particularly helpful. The phone in my room didn't work which wasn't great when I was feeling unwell and couldn't contact reception for help. The hotel is quite a walk from the main king Fahad gate and the walk back is uphill. I would recommend staying somewhere closer if you want easy access to your hotel while on your pilgrimage.

Very nice, accessible, very near from haram

Amazing hotel - it really is - view of haram amazing from hotel great breakfast lots of option - I’d say 3-4 min walk to haram boundary approx 7-8 min walk to nearest haram door . Special mention to housekeeper Here who really looked after us . Check in check out took about a minute tops each

Great service clean hotel and room 4 stars due to location. It’s a incline everytime you like to return from haram. Gets tough due to heat and crowd. Hotel is quite a walk to the gate for Umrah . Hotel far from shopping center Al Safa .

This hotel was excellent, very close 5 mins walking distance to the Masjid al-Haram. It is a little of a steep walk downhill from the hotel to the masjid, so those in wheelchairs may want to be extra careful. Breakfast buffet was excellent with lots of variety and very attentive waiters, and room service food was excellent as well. Overall had an excellent stay and will come here again.

Hotel was good, great value for money, only downside is the hill you have to climb when coming back from Haram, on a normal day the hill wouldn't be too difficult, but after completing Umrah with young children that hill nearly broke me down to tears 😢. For that reason I would avoid booking this hotel again, especially if you have elderly or young children with you. It did mention a shuttle service to Haram on Expedia when we booked but we found no such service there, other hotels in the area did have a shuttle service running to Haram, if this hotel could also start one then I'm sure they would get more bookings.

Excellent hotel with excellent service, excellent breakfast buffet, and close to new section of masjid.

Great hotel, very well located, close to Masjid Al Haram. Breakfast was very good, many options. Staff friendly and nice!

Hotel was in a brilliant location next to Haram. Rooms were spacious, clean with all amenities expected in a 5 star. Breakfast was amazing with a large variety of food suitable for all age types.

Cleanliness of the rooms can be improved a lot as well as the cooked food flavours. It was very bland. Found a hair in the rice one morning and bought it to the staffs attention, they just took the plate without an apology. Not acceptable

Second time staying here. Prefer this hotel to all the other surrounding ones but it takes longer to get to the haram than it did 2 years ago. I was quite disappointed with the breakfast choices, they used to have so much variety before but now its very limited.

It was an amazing experience with this Hilton hotel. Room was nice and clean. Breakfast was excellent with a diverse menu. Staff (at the front desk, waiter/waitress, housekeeping) were friendly, especially Ms. Amin who every morning served us with a cordial smile.

Staff were friendly, room was clean. Food was great, both room service and breakfast.

Real value of money. Very convenient location. Steps to Masjid Haram and shopping. Excellent breakfast buffet and house keeping.

Breakfast Buffet is excellent providing variety of food items. Dinner buffet is very good.. staff were courteous.

Terrible service at the reception..very disappointing and disorganised. Bad and delayed housekeeping. Breakfast: exactly SAME menu in open buffet for 6 days!!!