Courtyard Rochester Downtown

Clean, staff was great and loved the locked parking garage under the building.

Very clean. Excellent staff. Parking was safe. Great neighborhood

Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.

Property condition was excellent. Lovely hotel in a great location near several restaurants. Safe convenient parking.

The hotel was very nice, clean and modern. We loved the heated garage parking and security measures the hotel has taken. The shuttle was amazing! We attended a concert and the shuttle provided transportation to and from the concert, so we didn’t need to worry about driving or parking. The shuttle driver, Lewis, was awesome! I called after the concert and he was there within 5 minutes and had us back to the hotel safely! We will definitely utilize this hotel in the future!!!

Covered garage, music room, quiet environment. Nice experience.

Loved our stay at this hotel! Very modern and spacious rooms! Close to a nice brunch spot called Locals only. Hotel has shuttles to the Strong museum. Would definitely recommend!

EVERYTHING WAS GOOD, EXCEPT THAT PARKING MAY BE A PROBLEM. THERE IS LIMITED PARKING SPACES. I WAS LUCKY TO FIND A PARKING SPACE AND DARE NOT TO LEAVE THE PREMISE BECAUSE I DID NOT WANT TO LOOSE THE PARKING SPACE.

Really clean hotel, friendly staff, and bonus underground parking!

The hotel was perfectly located for the JazzFest that happened to be going on when we arrived in Rochester. The staff were amazing - always positive and helpful. The rooms were modern and very clean. The gym was great - even has a Peloton! We'll stay there again for sure!

We stay 3 night hotel 4 people but bathroom is curtain after shower bathroom is all over water I asked many time no body help to change to room I look at other room shower area glass cover no water come out I’m asking refund but hotel is refuse to refund if you stay hotel first look bathroom are if they curtain don’t book it no stuff to clean we used towel towel to clean I’m going to 1 star this hotel courtyard by Marriott hotel downtown rochester Ny

Very nice modern & clean hotel, and friendly helpful staff.

Rooms were very clean and up to date

Nice clean modern property.

Very clean and accommodating

The staff was very friendly. The whole hotel was clean. The breakfast was excellent. It was a very enjoyable stay. I recommend this hotel to everyone.

Filthy hotel, grossly misrepresented in its online photos. Walked in the room and immediately went back down to the front desk to get my money back

The room was clean and the staff was very friendly

Checked in around 5. Got to my room and found that the toilet seat was detached and sitting on top of the tank with the garbage can on top. Called down to the front desk and was told someone would be up to fix. Around 8pm I walked down to the front desk to let them know no one had been up yet. Again assured that someone would be up to fix. I checked out at 11 this morning. I wonder what would have happened if I'd said 'yes' to signing up for bonvoy, hmm. If you enjoy being undervalued as a consumer, this is the place for you! If not, I'd avoid.

clean and well maintained

Spacious room and friendly staffs

Rooms were very clean and up to date

Absolutely comfortable and clean

Beautiful updated room. The "accessible" room was just not. Breakfast was expensive and mediocre.

This property is wonderful! It is either brand new or recently renovated. The colors, furniture and decor are modern and really classy. The room has lots of space and the bathroom is roomy as well. The staff have been very friendly and welcoming. This is a top-notch hotel.

Hotel was clean and comfortable, but noisy. The street noise was surprising.

There was loud noise from the room above me. Loud stomping at night and early morning constantly.

Loved our stay in the king suite, plenty of room to spread out!

Quiet and comfortable beds! Room was clean and surprisingly not busy.

Front desk staff was extremely rude and dismissive. I checked in, went to room. Found the fridge to be broken, wasn’t closing properly. I asked to be moved To a new room, because even if they fixed the fridge, it would take hours for it to get cold. I had time sensitive food that needed refrigeration. They told me they were sold out despite rooms to appearing on the app. Maintenance “fixed” the fridge but as predicted, the fridge never got cold. My food worth over $100 was spoiled the next day. Hotel refused to give refund. Terrible experience, awful staff.

Very nice modern & clean hotel, and friendly helpful staff.

Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.

Great staff, very helpful

Hotel was great. Staff was super friendly.

Service was horrible at the food court in the lobby. Systems were down, staff was slow and overpriced. Hotel itself was clean but they messed up reservation for some in our party.

Great stay! Front desk team was awesome. Very friendly.

Checked in around 5. Got to my room and found that the toilet seat was detached and sitting on top of the tank with the garbage can on top. Called down to the front desk and was told someone would be up to fix. Around 8pm I walked down to the front desk to let them know no one had been up yet. Again assured that someone would be up to fix. I checked out at 11 this morning. I wonder what would have happened if I'd said 'yes' to signing up for bonvoy, hmm. If you enjoy being undervalued as a consumer, this is the place for you! If not, I'd avoid.

Property was clean. The staff were friendly and helpful. Many dining choices in walking distance

Front desk staff was extremely rude and dismissive. I checked in, went to room. Found the fridge to be broken, wasn’t closing properly. I asked to be moved To a new room, because even if they fixed the fridge, it would take hours for it to get cold. I had time sensitive food that needed refrigeration. They told me they were sold out despite rooms to appearing on the app. Maintenance “fixed” the fridge but as predicted, the fridge never got cold. My food worth over $100 was spoiled the next day. Hotel refused to give refund. Terrible experience, awful staff.

Great stay. Very nice hotel. Great front desk staff.

Walking distance to restaurants and theatre.

Very unsafe around the hotel. Our car was broken into and they stole a legal pew pew that was locked in the trunk and hundreds of dollars worth of stuff! General manager would not come in so we could view the cameras. The whole thing was shady! Not safe!!

So much to do near by, we had a great time.

Property and hotel was amazing as always… Rochester on the other hand is a very sketchy and non trusty worthy area.

Property condition was excellent. Lovely hotel in a great location near several restaurants. Safe convenient parking.

Centrally Located

Liked being near cultural areas.

Great place to stay and located near manhattan square in Rochester.

Outstanding room and great location

Great location. Close to the strong museum if you are planing to visit there.

My family and I really enjoyed our stay. The staff were amazing and helpful. The breakfast was delicious. We we’re also glad there was a workout area. Thank you everyone also the location was great close entropy walk downtown if we wanted.

Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.

We stayed here to be close to the venue for my uncle’s memorial. This location was so nice, friendly staff, clean and quiet. We felt safe in an unknown area for us, and enjoyed the onsite food for dinner and breakfast. Highly recommend for a comfortable spot.

Beautiful updated room. The "accessible" room was just not. Breakfast was expensive and mediocre.

We chose this hotel because it was near the Auditorium Theater, where we had tickets for a show. The staff could not have been more pleasant and helpful. When we had a little trouble with transportation, they helped us get an Uber. The room was clean and comfortable, and the made-to-order breakfast in the morning was delicious. We would absolutely stay here again.

The hotel is new and modern and is conveniently located in downtown Rochester. The room was clean and as advertised. I did not eat at the restaurant and parking was free. Some extra’s like coffee and slippers would’ve been nice but overall it was a nice one-night experience.

The staff was very friendly. The whole hotel was clean. The breakfast was excellent. It was a very enjoyable stay. I recommend this hotel to everyone.

Great location with pretty easy access to the airport. Would have lived a breakfast included option.

Service was horrible at the food court in the lobby. Systems were down, staff was slow and overpriced. Hotel itself was clean but they messed up reservation for some in our party.

The price per night was outrageous. Nice hotel. But really $700 for two nights! And $46.00 for coffee and a bagel. It was for a wedding not a vacation. Crazy cost.