Quality Inn Rochester West

No parking, elevator broken

Near gas station No swimming pool

While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town. Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open. Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.

The staff was not helpful. Dope smells were horrible in room. Hope we don’t have drug test tomorrow!! Our friends car STOLEN from parking lot and several cars damaged. Will NEVER stay there again 😡😡😡

When we first got into our room there was absolutely no electricity. We had to switch to another floor in a hurry. Other than that it was a good stay.

It was not up to Quality Inn standards as we found a used bar of soap in the tub/shower, quite noisy during the night..plus had to park far from the building while there were many unused charging areas near to the door! Plus there was debris? On the carpet in the hallways?

I was given a dirty room with an extremely hard mattress. The area felt unsafe and there was a lot of loitering in the parking lot. One of our cars was broken in to. When was asked to change the room due to dirtiness a door that didn't work and a broken toilet seat we were told no due to being sold out. I then showed the agent the website which stated there were many rooms available. Then she said the mama hare said no and there was no manager there. We went to our room and when my wife tried to use the restroom the seat shattered.... THEN. she finally put us in a decent room. I'll NEVER use any Quality Inn again

In booking this hotel my expectation wasn't really high, to begin with, but it wasn't a great stay. When we first came in, we turned the AC on, and it was great! it was freezing when we came back so we turned it off and after that we had trouble with the AC all night. It looked on but kept turning off and we had to get up several times in the middle of the night to try and fix it, but it didn't work. The carpet in the hallway and room were stained. it looks like the cleaning person did not do a thorough clean because they was still a towel left hung up the shower and hair around the sink area. the last annoying thing was that breakfast was included from 7-10 by the time we came down to try and grab something everything was done except an orange. Again, my expectation wasn't that it would be a high-end breakfast but at least enough food for the expected guest that are staying there but that was not the case. lastly, the elevator was very dirty and damaged. the corners of the panel walls were broken, and the floor was dirty and sticky. not clean at all. I would not stay at this one again.

Keep the rif raft out of there but i know you can't But overall, a good stay... Liked your small gym👍

The Gentleman at the front desk was very friendly and welcoming. Heavy fragrance in hallway was overbearing and one has to wonder if it's to cover a worse smell? Shower curtain and sheets stained and very questionable as to whether or not they were even clean. Pillows were yellow. The filter on the wall unit was clogged and had not been cleaned in a very long time. The elevator was very dirty and the floor sticky.

I stayed in a room and there were a lot of fleas in the bed, they changed my room and there were fleas on the pillows and the guy at the front desk said to talk to the manager

I booked my room for oct 12-17 online through Afterpay, reservation was made and payment billed, i drive 5 and half hours and get there and guy working the desk said i didnt have a reservation nor was any made under my name period. 1030pm or so, i go ok and book a room for the 2nd time and he charges me $400 ballpark fee which was lesser than the cost i paid online, so far there was 2 payments of $118.69 billed out of my bank account, and 2 more equaling the same price left on both which totals $474.76 for a room that was booked but apparently your computer didnt have the reservation that costs me an additional full cost out of pocket to book the 2nd room that was so disgusting inside there was no way id be fine amongst the army of roaches i encountered everywhere the second i turned the light on which i exited just as fast to get away from whatever wet dog smell by the closet that was real strong enough to take over the whole rooms atmosphere... can someone in upper management or whoever is in charge of situations unvolving settling refunds please respond or contact me and help me solve my problem this hotel caused me not on purpose but somehow its gone unnoticed without anyone knowing it happened since i wasnt contacted like i wouldve if they did... my number is 570 328 6642, Mon-Fri i work 7am-530pm, but ill be waiting to hear even during work time, usually it would matter but ill make sure im available to try to settle this for good... thank you and enjoy your Saturday!

Clean. No problems

Bed was disgusting, many stains andnholes. The walls might have had blood on them and the ceiling in my bathroom looked like falling apart (hope no lead!!)

The hotel had roaches

Bad smell, especially the 4th floor hallway - had to cover our mouths & noses from the roll to the elevator. Stains on the chair, curtains, bedding. Grit between sheets.

The Gentleman at the front desk was very friendly and welcoming. Heavy fragrance in hallway was overbearing and one has to wonder if it's to cover a worse smell? Shower curtain and sheets stained and very questionable as to whether or not they were even clean. Pillows were yellow. The filter on the wall unit was clogged and had not been cleaned in a very long time. The elevator was very dirty and the floor sticky.

Very helpful staff and very clean.

Roaches

Dirty, unsafe, cigarette burns on sheet.

I went to the front desk and asked for another room. I once again inspected that room for everything and anything, it was all good. We moved into that newer room on the second floor. A few minutes later the front desk receptionist knocked on the door. She informed me that the manager did not want any new lodgers to be housed on the second floor which is scheduled to be upgraded or have maintenance inspections and/or repairs in the next several days. Once again we were moved back up to the 5th floor. I inspected the room and found nothing that would cause another move. This room was once again clean etc. The only reason these situations did not cause me to react in a negative manner - having to complain to whoever, write a one star rant on a feedback site – there was nothing the staff could have been done to prevent these situations. Everything was done to prepare these rooms for occupancy. The rooms were clean nothing was amiss. One cannot predict a clogged toilet nor clogged bath tub drain. Who could predict bugs in a bathroom area where there is no nearby source food? A change in the weather perhaps? The Quality Inn receptionists acted quickly in each case. I gave Quality Inn four stars - I had to throw out my garbage. No one came to ask if we needed anything. A Quality Inn receptionist at the front desk must be notified for more towels, cups or get your garbage thrown out.

The room was upgraded, spacious. It was only one night but the room was very confortable.

Some light fixtures and TV did not work. Bathroom fixtures were loose and toilet "shaky." Breakfast was terrible with very limited options. Front desk person, although very nice, was not always available as he was charged with doing other things around the property - with no back-up support. Desk chair was broken and almost unusable. No other sitting chair in the room. Hallways tended to be noisy.

Conveniently located off freeway, clean, friendly staff, continental breakfast of coffee, juice, cereal, waffles, breakfast sandwiches, yogurt, fresh fruit. Room was spacious, bed was fine, the pillows were too small and too soft and the AC was very loud. The doors, some of the walls and ceiling could use a paint touch up. Had to drive a bit to get to area with restaurants, shops, etc., but it was good for a nights stop.

Sheets were dirty, room smelled like smoke, the ac/heater was broken so it would not turn off, there are no ventilators on the bathroom, no hot water from bathroom sink and it just wasn’t inviting.

Nice bedding. Quiet room. Met expectations.

Pretty clean and good location. I just wish my room had a microwave.

My son and I liked out stay. The property has a "Just Painted" look and feel, and the staff is friendly and helpful. However, convenience comes with a price, and the hotel is adjacent to the local express way, and surrounded with commercial properties. The walls and windows just can't block the level of noise. However, we slept well and enjoyed out stay.

Very reasonably priced. Room was comfortable. Water pressure was low.

Very affordable but there’s a reason for that. The place is average at best. Breakfast is very limited and they don’t do a lot of clean up. It is relatively sketchy there in a sketchy part of town. Not for everybody, but if you’re on a serious budget, go for it. Walls are paper thin, too, between the rooms.

One of the worst hotel experiences I’ve had in a long time. Constant dripping of the faucet in the tub could not stop it. Phone cord for the receiver was missing. Couldn’t even call the front desk. Door and the stairway on the bottom floor was broken, knob came off in my hand as I tried to open it. Breakfast was horrible, no fresh fruit, nectarines were like solid rocks, and the apples were spoiled. Person at the front desk was unavailable in the morning, finally found the person after about 15 minutes, express my concern about the condition of the hotel, he didn’t seem Too interested in hearing me.

Clran room. Friendly staff.

Some light fixtures and TV did not work. Bathroom fixtures were loose and toilet "shaky." Breakfast was terrible with very limited options. Front desk person, although very nice, was not always available as he was charged with doing other things around the property - with no back-up support. Desk chair was broken and almost unusable. No other sitting chair in the room. Hallways tended to be noisy.

Everything was good and the manager and staff was very friendly and accommodating

I booked my room for oct 12-17 online through Afterpay, reservation was made and payment billed, i drive 5 and half hours and get there and guy working the desk said i didnt have a reservation nor was any made under my name period. 1030pm or so, i go ok and book a room for the 2nd time and he charges me $400 ballpark fee which was lesser than the cost i paid online, so far there was 2 payments of $118.69 billed out of my bank account, and 2 more equaling the same price left on both which totals $474.76 for a room that was booked but apparently your computer didnt have the reservation that costs me an additional full cost out of pocket to book the 2nd room that was so disgusting inside there was no way id be fine amongst the army of roaches i encountered everywhere the second i turned the light on which i exited just as fast to get away from whatever wet dog smell by the closet that was real strong enough to take over the whole rooms atmosphere... can someone in upper management or whoever is in charge of situations unvolving settling refunds please respond or contact me and help me solve my problem this hotel caused me not on purpose but somehow its gone unnoticed without anyone knowing it happened since i wasnt contacted like i wouldve if they did... my number is 570 328 6642, Mon-Fri i work 7am-530pm, but ill be waiting to hear even during work time, usually it would matter but ill make sure im available to try to settle this for good... thank you and enjoy your Saturday!

friendly front desk

Melinda and her staff was awesome!

Inexpensive, but good value for money. We try to travel simply. This works. Staff was very accommodating. We have stayed at this property several times , whenever we visit friends in Rochester. Simple breakfast, but all we need or want.

Night staff clerk, very nice, day staff was rude & hard to understand. Charged extra fees that i was unaware of. Everything in the room feels sticky also, gross.

Was treated very poorly and hard time getting my refund back was talked to very disrespectfully . Staff was overly rude the entire time wouldn’t recommend

Great location right off the highway. Just a stop over.

Conveniently located off freeway, clean, friendly staff, continental breakfast of coffee, juice, cereal, waffles, breakfast sandwiches, yogurt, fresh fruit. Room was spacious, bed was fine, the pillows were too small and too soft and the AC was very loud. The doors, some of the walls and ceiling could use a paint touch up. Had to drive a bit to get to area with restaurants, shops, etc., but it was good for a nights stop.

This was convenient between the airport and Greece.

While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town. Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open. Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.

Nice motel. 2nd time staying here. Easy access to airport!

I was given a dirty room with an extremely hard mattress. The area felt unsafe and there was a lot of loitering in the parking lot. One of our cars was broken in to. When was asked to change the room due to dirtiness a door that didn't work and a broken toilet seat we were told no due to being sold out. I then showed the agent the website which stated there were many rooms available. Then she said the mama hare said no and there was no manager there. We went to our room and when my wife tried to use the restroom the seat shattered.... THEN. she finally put us in a decent room. I'll NEVER use any Quality Inn again

Comfortable, clean and friendly staff. Very convenient location. I will stay again when I'm back in Rochester.

My son and I liked out stay. The property has a "Just Painted" look and feel, and the staff is friendly and helpful. However, convenience comes with a price, and the hotel is adjacent to the local express way, and surrounded with commercial properties. The walls and windows just can't block the level of noise. However, we slept well and enjoyed out stay.

We had a room that had a issue with the smell of urine on it seemed like the bed cover and it sounded like a water leak above the bath room. It is beside an airport and it wasn't busy but you should be ready for an occasional departure.

Very affordable but there’s a reason for that. The place is average at best. Breakfast is very limited and they don’t do a lot of clean up. It is relatively sketchy there in a sketchy part of town. Not for everybody, but if you’re on a serious budget, go for it. Walls are paper thin, too, between the rooms.

One of the worst hotel experiences I’ve had in a long time. Constant dripping of the faucet in the tub could not stop it. Phone cord for the receiver was missing. Couldn’t even call the front desk. Door and the stairway on the bottom floor was broken, knob came off in my hand as I tried to open it. Breakfast was horrible, no fresh fruit, nectarines were like solid rocks, and the apples were spoiled. Person at the front desk was unavailable in the morning, finally found the person after about 15 minutes, express my concern about the condition of the hotel, he didn’t seem Too interested in hearing me.

Some light fixtures and TV did not work. Bathroom fixtures were loose and toilet "shaky." Breakfast was terrible with very limited options. Front desk person, although very nice, was not always available as he was charged with doing other things around the property - with no back-up support. Desk chair was broken and almost unusable. No other sitting chair in the room. Hallways tended to be noisy.

Conveniently located off freeway, clean, friendly staff, continental breakfast of coffee, juice, cereal, waffles, breakfast sandwiches, yogurt, fresh fruit. Room was spacious, bed was fine, the pillows were too small and too soft and the AC was very loud. The doors, some of the walls and ceiling could use a paint touch up. Had to drive a bit to get to area with restaurants, shops, etc., but it was good for a nights stop.

Front desk is very friendly and helpful. Breakfast is good for the children. Very quiet you can really relax

Inexpensive, but good value for money. We try to travel simply. This works. Staff was very accommodating. We have stayed at this property several times , whenever we visit friends in Rochester. Simple breakfast, but all we need or want.

Clean, nice breakfast area for on the go travelers.

Room smelled awful throughout the entire stay. There were holes in the bathroom walls and brown mold above the window. All the outlets have extremely bright blue lights, illuminating the room all night. THERE WAS NO BATTERY IN THE SMOKE DETECTOR!!!!! The walls are paper thin, I could hear everything in the rooms next to me. Breakfast was disgusting with hardly any options

It was a very nice day from the time of checking in to the time of checking out. Very comfortable great amenities friendly staff great continental breakfast in the morning all around perfect

In booking this hotel my expectation wasn't really high, to begin with, but it wasn't a great stay. When we first came in, we turned the AC on, and it was great! it was freezing when we came back so we turned it off and after that we had trouble with the AC all night. It looked on but kept turning off and we had to get up several times in the middle of the night to try and fix it, but it didn't work. The carpet in the hallway and room were stained. it looks like the cleaning person did not do a thorough clean because they was still a towel left hung up the shower and hair around the sink area. the last annoying thing was that breakfast was included from 7-10 by the time we came down to try and grab something everything was done except an orange. Again, my expectation wasn't that it would be a high-end breakfast but at least enough food for the expected guest that are staying there but that was not the case. lastly, the elevator was very dirty and damaged. the corners of the panel walls were broken, and the floor was dirty and sticky. not clean at all. I would not stay at this one again.

Only had time to grab a bagle and cream cheese. Appreciate food you can 'grab and go "