Is parking available at the property?

Self parking is available on-site for a fee of USD 16 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee ranging from approximately USD 10 to 22 for adults and USD 9 to 15 for children.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 60 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Rochester, just steps from the Rochester Riverside Convention Center and within a 10-minute walk of Blue Cross Arena. It is approximately 0.4 miles from Eastman School of Music and 0.5 miles from Strong.

Does the property have a swimming pool?

Yes, the property features a swimming pool, although specific details about the type (indoor/outdoor) and operational hours are not provided.

Are children allowed at the property?

Children are allowed to stay at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of cribs or extra beds, and any requests for additional bedding may require advance confirmation.

Hyatt Regency Rochester - Experience Comfort

Average nightly price at Hyatt Regency Rochester by month, last 12 months (USD)
Month	Average price
January	$125
February	$132
March	$162
April	$150
May	$208
June	$198
July	$143
August	$156
September	$184
October	$217
November	$152
December	$154

What guests think

Reviews of Hyatt Regency Rochester note a central location and some friendly staff and views, but recurring issues include cleanliness lapses, broken showers, loud HVAC, and facilities like the pool, hot tub, terrace, elevators, or escalators often closed or unreliable.

Rooms are often noisy with thin walls and loud air conditioners, and several guests mention dark lighting, dated fixtures, and uncomfortable mattresses. Service feedback is mixed: many praise friendly front-desk and bar teams, yet others report slow or unresponsive housekeeping, early knocks before checkout, and communication issues about included breakfast or amenities. The downtown area is handy for the arena and convention center, though some found nearby options limited and the surroundings quiet or sketchy at night. Expect a convenient base with variable upkeep—better for quick stays than amenity-focused trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the pool frequently closed, cold, or dirty, and the hot tub/jacuzzi out of service; some elevators/escalators and public areas were intermittently down. Attached parking is available, and there is a bar/restaurant and fitness area, though hours can be limited.

Related guest reviews

6

Eric D

Jul 22, 2024

·

Stayed 1 night

The parking lot entrances/exits were closed at times. Ice machines were only working on one floor, when 3 were designated ice floors. Staff were not aware of their non functioning. Only 2 elevators were in service.

4

Amber

Jul 6, 2025

·

Stayed 1 night

Pool was so cloudy you couldn’t even see the bottom in the shallow end. My girls wouldn’t even go in, and they’re 9 and 11 so if that doesn’t speak volumes when a child won’t even swim in it. Front desk staff wasn’t very friendly or welcoming. Rooms were dirty. The outdoor terrace which was one of the reasons I chose this hotel (plus pool and river view location) wasn’t even open. I paid extra for river view and it was definitely not what I would consider something to pay extra for.

10

Peter James

Dec 2, 2024

·

Stayed 1 night

The pool was never open. The toilet clogged. Restaurants and cafe hours did not match postings. Coffee pot in room didn’t work. Had to change rooms. No nearby restaurants or shopping. Impossible to find nearby places to eat. Close to Blue Cross Arena.

6

Michael

Mar 5, 2023

·

Stayed 2 nights

Disappointed that main escalators were shut down entire 3 days. Elevators had several issues. Our Concession breakfast sandwiches were Luke warm and didn't taste or appear fresh.

10

Robin

Apr 3, 2024

·

Stayed 2 nights

Friendly, knowledgeable staff. Very clean facilities inside and out. Pool and weight room included. Only downside was limited food menu options on site.

6

Kerri

Oct 11, 2023

·

Stayed 1 night

Pretty cool place. Escalator was broken. Area was a bit shady. Cool overall though I guess.

6

Eric

Oct 7, 2025

·

Stayed 2 nights

The hotel was just ok. We were looking forward to using the pool but turned out to be freezing and the hot tub doesn’t work as it’s boarded up. The pool area wasn’t very clean either. We asked for more soaps etc for the room and no one ever came with them. In general the stay was fine I suppose I just was hoping for more from a Hyatt.

6

Iti

Dec 27, 2024

·

Stayed 1 night

Hotel rooms were clean and comfortable. I noticed the pool was not clean and not managed well. Breakfast was not included even though i filtered on breakfast included option. I felt the price is too high for the stay.

4

Gregory

Feb 2, 2025

·

Stayed 2 nights

I’ve came to this hotel 3 years in a row…. Every year it got worse. Always a parking garage elevator broke, escalators not working from lobby to ballroom, only 2 of 3 elevators inside hotel work. If it wasn’t for the front desk people I would have left as soon as I got there.

6

Gilles

Sep 8, 2024

·

Stayed 1 night

The hot tub is permanently closed and should not advertise that their is o e as it’s false advertising and our show curtain had major holes which not the end of the world but definitely not the image that Hyatt wants to represent.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent, with repeated reports of dirty rooms and bathrooms, stained linens, odors, and poorly maintained carpets and pool areas; others did find their rooms clean.

Related guest reviews

2

Mohammed Sohel

Jul 14, 2025

·

Stayed 3 nights

Didn’t clean the room. Didn’t make the beds. Filthy elevators and charged for basic things. Will never go back again.

4

Paul

Oct 17, 2025

·

Stayed 3 nights

It feels and looks like an un kept property. Carpeting in the hallways is dirty and needs replacement. It makes the hallways smell bad. The bed is ultra soft; awful to sleep. Although the room did not have carpeting, it smelled old and musty. Not with the money.

6

Timothy

Oct 15, 2025

·

Stayed 2 nights

The rooms were far from clean and the beds were not conferrable and the pillows were flat. The towels were rough and scratchy not very soft at all. The room had a sticky feel far from clean for the price.

4

Sandra

May 15, 2024

·

Stayed 1 night

This property was disgusting. Bodily fluid stains on the couch, sticky spots on the nightstand, hair on the wall of the shower, mildew stains on the pillowcase, unidentifiable smears on the headboard and the wall behind the TV. The bed was uncomfortable, there were no curtains, only damaged and inefficient blinds that did not block light whatsoever. Location was good, staff was friendly, and there was a parking garage, which are the only positives. We travel frequently, and this was the most filthy property we’ve stayed at.

2

Jazzmyn

May 19, 2025

·

Stayed 3 nights

Staying at the hotel was despicable NOTHING WAS CLEAN the lobby bathrooms were soapless and dirty upon checking in..after going into our room provided to wind down after long travel and shower after uncomfortably due to the crack that was unsatisfying the shower had a large crack with a patch job on it that wore down that the crack reopened and flooded the wall behind the door and suite floor midway to the bed including the carpet outside of our suit only to call the front desk for help maintenance came to clean it up and to my surprise not with a mop of clean water but with a PILLOWCASE! never to show up again total health concern! we don't think we will be back at all because this is inappropriate paying over $1000 for a stay that was intended solely for engagement purposes is outrageous and unacceptable would you stay at a place with your family in these disappointing conditions, our complaint was brushed off we felt brushed off. Completely UNACCEPTABLE!

4

Vicky

Dec 31, 2024

·

Stayed 1 night

The room is not clean enough. The air smells not freshly. The shower room tiles are yellow and rusted . Also , the hair dryer and remote control are very dirty which have the stain . The cleanness should be improved.

2

Nathaniel

Feb 27, 2023

·

Stayed 1 night

It was filthy. Pool area had used band aids everywhere. No towels at the pool. One washcloth in the room. Called and they were came. Very disappointed. Never would stay again or recommend.

2

Kegyn

Jul 13, 2025

·

Stayed 1 night

Bathroom is dirty. And our aheets were dirty

2

Asraph

Aug 4, 2025

·

Stayed 2 nights

It wasnt clean.

6

Samantha

May 10, 2025

·

Stayed 1 night

The room cleanliness was not up to par especially the shower. The bed didn’t have a fitted sheet, just a flat sheet that didn’t fit well and kept coming off, kind of odd especially for the price per night

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AI-generated summary based on recent guest reviews

Rooms

Many guests cite noise from thin walls and elevator dings, plus loud HVAC. Lighting can be dim, decor feels dated in places, and some beds are uncomfortable; a few note missing microwaves.

Related guest reviews

4

Holly

Apr 5, 2025

·

The floors in our room were not swept or vacuumed before our stay. There was dirt on the floors that stuck to our bare feet. The room had a musty smell. The sink in the bathroom did not have cold water running from the sink, and if it did, it was a trinkle at best. The walls were very thin. We can hear clearly the kids next door and if I wanted to I could probably have a conversation with them at a normal level. The elevator dings were extremely loud. We weren’t even the room nearest to the elevators and it woke me up several times. I’m really not sure why they needed to be so loud, especially in the middle of the night. With how much we payed for this room and the Hyatt name being related to it, I was not very thrilled with the overall stay. I left tired and disappointed. Maybe validated parking should be included since nothing else is?

6

Tracy

Nov 6, 2024

·

Stayed 3 nights

Be aware room is extremely loud. AC wall unit is so loud it will wake you when it comes on and when it turns off extremely loud even for a hotel- made getting any amount of sleep difficult, and the walls are thin you can hear everything in your room elevators and people on other floors very very loud rooms. Nothing awful and nothing great if I visit Rochester again I wouldn’t stay here again simply because there has to be something better for the $$ and the bar staff seemed less than happy to have anyone sit at the bar both evenings we stopped for a drink it was almost as if they were annoyed. Check in took forever due to a slow wifi, maybe it’s me but seems like for a Hyatt I had higher expectations of my stay experience.

8

Felecia

Jul 31, 2025

·

Stayed 1 night

The mattress in the room was very worn out. So uncomfortable.

8

Eric

Jul 29, 2025

·

Stayed 1 night

Location Walls too thin. Very noisy

6

Toi

Jul 21, 2025

·

I liked the view 21st floor. I didn't like that there was no microwave in the room.

6

Megha

Nov 13, 2025

·

Stayed 1 night

The room was so dark even with all the lights on

6

Janna

Mar 24, 2024

·

Stayed 1 night

The room itself was nice and the beds were very comfortable. The walls were not well soundproofed and the room next to ours was so loud that my children could not sleep.

6

Agustín

May 15, 2024

·

Stayed 2 nights

Aircode is very noisy

6

Mary Bean

Jul 21, 2025

·

Stayed 4 nights

The view of the river was nice. There was no microwave in the room.

8

Kevin

Jul 26, 2025

·

Stayed 1 night

Only issue was the ac in the room had a loud rattle noise every time it kicked on that woke me up several times. Every thing else was great. Will definitely stay again.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: numerous mentions of friendly, accommodating staff, but also reports of slow responses, unfulfilled requests, early housekeeping knocks, and occasional rudeness or poor communication.

Related guest reviews

2

Heather

Jul 19, 2025

·

Stayed 2 nights

Housekeeping bangs on your door multiple times at 7am. They come to your door 40 minutes before checkout time & tell you it’s time to leave

2

Talia

Sep 20, 2025

·

Stayed 3 nights

I booked the Hyatt for a business trip at the recommendation of a colleague as it is supposed to be a clean and business friendly hotel. I was very disappointed. Wi-Fi did not work, there were no instructions anywhere. There was no DO NOT DISTURB sign in the room, so service came in supposedly to clean, but cleaned all of the things that did not matter. The tv remote plus Personal items were missing from my room, they then put all of my dirty laundry on the bed. Bizarre. I appreciated the two extra water bottles. However, there was a 60th birthday party hosted and the music was blasting until well after 9:00 p.m. noise curfew . Then, early on a Saturday morning when I should be sleeping in, service banged on my door at 8:00 a.m. asking when I was checking out. Because there were no instructions left in the room, I asked him if the checkout was at 11:00 and instead of responding he just said "Okay" and walked away, which left me very confused in my blearily wakened state. On top of everything else, as I was trying to check out, two elevators were out of order, and I had to wait 27 minutes to finally squeeze in with my heavy baggage to get downstairs. Naturally, I was late for my next appt. I will not be going to a Hyatt ever again. Especially not when they charge $280 per night and then charge another $20 for lackluster breakfast AND charge for parking. This is simply disappointing and poor management. Hyatt won't get any of my money ever again, in Rochester or anywhere else.

6

Sierra

Feb 16, 2025

·

Stayed 1 night

Stayed for one night, got a knock at the door at 8:30am from housekeeping asking when we were leaving (which I thought was rude and too early) then again at 10:00am when checkout isn’t until 11:00am. After our stay, I realized my card had been charged 3 times for the deposit and it took calling 3 times to actually get ahold of the manager and get it resolved.

10

James M

May 27, 2025

·

Stayed 2 nights

They are just wonderful..had a fantastic time. Hotel staff was top notch!!!

6

Katrina

Jun 5, 2025

·

Stayed 1 night

This property is conveniently located and has a spacious parking garage on site. When we arrived to check in, however, the front desk staff was not helpful. She was not able to check on availability, not able to offer information about rates, and not able to reserve us a room. Instead, we were told to "use an online reservation" app. (Luckily, I have Expedia.) While we waited for the reservation to go through, she resumed her scrolling on her phone. I'd also like to mention that though the room could accommodate four guests, it had 3 bath towels, 2 hand towels, and 1 washcloth. When we inquired about that, the front desk staff told us the management had out-sourced laundry services, and that is what we get. Though my previous stays here were pleasant, this time I was disappointed, especially since I was taking family on this trip.

10

Roberta

May 10, 2024

·

Stayed 1 night

The manager, Daejah, was awesome!!! I was having troubles with shipping my car and she was most accommodating. She helped me out and eased my anxiety.

8

Melissa

Aug 10, 2024

·

Stayed 3 nights

Great stay at the Hyatt with two young kids. Staff were friendly and helpful. Rooms were clean. They do not provide turn down services on the weekend so we have to request new towels and toiletries. We called down to the front desk to request towels and none arrived. It was late at night so we did not bother to call again because we needed to go to bed. Approached front desk the next day and they were quick to fix their mistake and towels and toiletries were delivered promptly. Only 1 out of their 3 ice machines worked.

6

Lisa

Aug 12, 2025

·

Stayed 1 night

The room themselves are updated and well appointed, and seemed clean. The front desk staff was efficient and helpful. The restaurants were a disaster. I tried to get dinner at the bar on the main level (the only dinner option in the hotel) and only one person seemed to be working. He basically told me it would be a long time before he could get to me, so I had to go elsewhere (not a lot of options near the hotel and I didn't feel particularly safe walking during the evening). In the morning the coffee place had one person working and it was so slow people were just leaving.

10

Kenneth

Sep 2, 2025

·

Stayed 1 night

Staff was very attentive to my needs and expidited my requests.

8

TRISH

Jun 22, 2024

·

Stayed 1 night

Hotel was decent. Bed and pillows were comfortable. It wasn't as clean as I would have loved but total transparency I am a hotel snob. The staff at the front desk were incredibly kind. Chris in events/catering/management was AWESOME and SO accommodating. He deserves a shout out for helping a guest and making their stay. I would come back based on Chris alone.

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AI-generated summary based on recent guest reviews

Location

Central downtown spot convenient for Blue Cross Arena, the convention center, and attractions like the Strong Museum. Some guests felt the area was quiet or sketchy at night with limited nearby dining.

Related guest reviews

8

Sean

Jun 11, 2025

·

Stayed 1 night

Nice overall property. Rooms are very nice. Lobbyist ok. Area around hotel is ok but can be a little sketchy at night.

8

Norman

Jul 21, 2025

·

Stayed 1 night

great spot to be located in.

10

Caleb

Jun 20, 2024

·

Stayed 1 night

The hotel and its location were great.

8

Peter James

Dec 2, 2024

·

Stayed 2 nights

Perfect to get to the Blue Cross Centre.

6

John

Jul 7, 2025

·

Stayed 2 nights

Pros: nice view on high floor; firm bed Cons: centrally located in downtown Rochester where running into homeless transients and drug addicts is guaranteed day & night; limited dining options within hotel especially in the evening; vending machines? Serious? Hotel is old and it shows. Don't be fooled by the name and pictures. Conclusion: overall OK; unsafe area; there are better options close by. Will not stay here again.

8

Kimberly

Nov 17, 2025

·

Stayed 1 night

Great locstion. Walking distance to Blue cross arena and Dinosaur BBQ. Big clean hotel easy to navigate hotel with parking garage attached.

8

Buena

Aug 5, 2025

·

Stayed 1 night

Property was in a great location (close to U of R). The rooms and facilities appeared to be very nice and clean. The food options were lacking in availability, only open for specific hours not in-between like from 2-5pm. Bed was comfortable. Room next door was super loud, so walls are not not thick

10

Manuel

Apr 7, 2025

·

Stayed 2 nights

convenience of location

10

cathy

Oct 29, 2024

·

Stayed 1 night

Clean room & very comfortable beds. A little noisy but I’m a light sleeper. Was in town for an event at the convention Ctr. Very convenient to have covered access to the convention directly from the hotel and convenient parking too.

6

Co

Jul 26, 2025

·

Stayed 2 nights

This property is located in downtown Rochester but is a ghost town on the weekend. Check in was quick,

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AI-generated summary based on recent guest reviews

Dining

Dining quality and availability are inconsistent: some enjoyed breakfast and bar meals, while others found limited hours and slow service, or basic/underwhelming buffets. Confusion about whether breakfast was included appears in several reviews.

Related guest reviews

10

Jenny

Jun 27, 2024

·

Stayed 2 nights

Great hotel for staying in Rochester city centre. Delicious breakfast. Great bar

6

Tara

Aug 21, 2023

·

Stayed 2 nights

Was quite disappointed with the pool (paint chips floating), the paper thin walls (could have a conversation with our next door neighbor) & the breakfast buffet & staff (buffet terrible, everything was cold, didn't get seated for 15 minutes & an hour to get food). Outdoor Terrace... Not a public space, this was part of why I booked here & it's only for private events. But the bed was comfortable, room clean & great bar staff.

4

Concetta

Nov 30, 2024

·

Stayed 3 nights

Jessica , the bartender/waitress was AMAZING! The staff at the check in desk did not do their job. I asked for our room to be turned over. I gave her our room number and she said that she will make sure that it would get done ; it didn’t . Also , more disturbing, it that someone tried to get into our room which was very scary and unsettling . When I told a different staff member when checking out, she said she would look into it .. couldn’t be bothered . Also, it would be nice if they had a continental breakfast like most hotels in the area offer .

10

James M

May 4, 2024

·

Stayed 4 nights

The restaurant/bar was top notch .. very friendly and fun staff and everyone was enjoying both nights I had dinner. Thank You

6

Carey

Jul 14, 2025

·

Stayed 3 nights

Hi Hyatt, All the staff we interacted with were very professional, helpful, and kind. We loved breakfast at Astor on Main . The coffee shop in the lobby was disappointing because it advertised bagels but didn't have these and weren't open on Sunday. We wish that overall the hotel could have been cleaner.

4

John

Jul 6, 2025

·

Stayed 1 night

The staff is fine. However the resturant which was used for breakfast was disgustingly dirty and ill kept. Especially the carpeted floor. The resurant on the lobby level was fine as well. It is just the breakfast area.

8

Buena

Aug 5, 2025

·

Stayed 1 night

Property was in a great location (close to U of R). The rooms and facilities appeared to be very nice and clean. The food options were lacking in availability, only open for specific hours not in-between like from 2-5pm. Bed was comfortable. Room next door was super loud, so walls are not not thick

10

Nancy

Jun 17, 2024

·

Stayed 1 night

Couple trip for medical appointment. Room was very clean, bed was comfortable and bathroom shower was great. The dinner we had down by the bar was excellent along with the drinks and server! Everyone was very friendly.

6

Lisa

Aug 12, 2025

·

Stayed 1 night

The room themselves are updated and well appointed, and seemed clean. The front desk staff was efficient and helpful. The restaurants were a disaster. I tried to get dinner at the bar on the main level (the only dinner option in the hotel) and only one person seemed to be working. He basically told me it would be a long time before he could get to me, so I had to go elsewhere (not a lot of options near the hotel and I didn't feel particularly safe walking during the evening). In the morning the coffee place had one person working and it was so slow people were just leaving.

6

Stefanie

Mar 15, 2024

·

Stayed 2 nights

The property was fine but restaurant options were limited and unclear.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14 $249
15 $106	16 $108	17 $436	18 $127	19 $164	20 $203	21 $365
22 $117	23 $109	24 $109	25 $117	26 $117	27 $117	28 $117
29 $117	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
		1 $116	2 $145	3 $1,507	4 $1,507	5 $367
6 $109	7 $106	8 $117	9 $117	10 $117	11 $125	12 $148
13 $106	14 $106	15 $109	16 $106	17 $114	18 $132	19 $145
20 $109	21 $106	22 $109	23 $114	24 $109	25 $121	26 $125
27 $117	28 $114	29 $117	30 $117	31 $155

Hyatt Regency Rochester

Prices for Hyatt Regency Rochester

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Suite, 1 King Bed

Room, 1 King Bed, River View (High Floor)

Room, 1 King Bed

Room, 1 King Bed (High Floor)

Room, 1 King Bed, River View

Room, 2 Queen Beds, River View

Room, 2 Queen Beds

Room, 2 Queen Beds (High Floor)

Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Conference)

Guest reviews of Hyatt Regency Rochester

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Rochester

Considering this hotel for your Rochester trip?

Prices for upcoming dates