Is parking available at the property?

Free self-parking is available on-site, including designated parking for RVs, buses, and trucks.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6 AM to 10 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property features wheelchair-accessible facilities, including a registration desk, business center, and pool. There are also elevators, step-free entrances, and designated wheelchair-accessible parking.

Where is the property located in relation to key landmarks?

The hotel is located within a 15-minute drive of Strong and the University of Rochester, approximately 13.1 miles from Lake Ontario and 13.7 miles from Rochester Institute of Technology.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 6 AM to 10 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no minimum age mentioned for kids to stay for free.

Hampton Inn Rochester Penfield Hotel in Rochester

Average nightly price at Hampton Inn Rochester Penfield by month, last 12 months (USD)
Month	Average price
January	$126
February	$126
March	$137
April	$152
May	$173
June	$197
July	$181
August	$175
September	$199
October	$196
November	$157
December	$137

What guests think

Travellers describe Hampton Inn Rochester Penfield as a comfortable, friendly base in a quiet, convenient location, frequently praising the courteous staff, restful rooms, and a complimentary breakfast that makes mornings easy without requiring an extra stop.

Guests appreciate the indoor pool and hot tub and find the fitness room useful, though occasional closures, cloudy water, and slow or quirky elevators are mentioned. Cleanliness is widely praised, but some report lapses and maintenance issues, including loud HVAC, broken blinds, or inconsistent room servicing, and a few note hallway or neighbor noise. Overall, expect a well-located stay with friendly service and minor variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests enjoy the indoor pool and hot tub and find the fitness room useful. Occasional issues include temporary pool/hot tub closures or cloudy water, slow or limited elevators, and parking that can be tight during busy periods.

Related guest reviews

10

Marlene

Dec 20, 2025

·

Stayed 2 nights

Nice location. Easy to get around the area. Pool was clean and pleasant temperature. Staff were friendly. Breakfast was fresh, pleasant appearance even though it was typical hotel food.

10

Gary

Jun 30, 2024

·

Stayed 2 nights

Quirky elevators but otherwise fine.

8

Craig

Sep 9, 2023

·

Stayed 1 night

I'll get my gripe out right away, I paid more $ for this hotel because it had a hot tub. Turns out the hot tub was out of order due to the equipment being flooded the night before. So after 10 hours of driving there was no relaxation in a hot tub for my family. I was told the equipment was replaced and that the water is heating back up, perhaps so but it was eventually closed with an out of order sign for the night and morning. We only had 1 night here. Ok, other than the hot tub issue everything else was very good. Clean rooms, lobby, eating area, elevators, exercise room. The bar seemed small but I didn't use it. I do question the use of a sliding door for the bathroom, it doesn't seal very good and there is no loud fan in the bathroom, so every bathroom noise is heard in the room, this seems to be a common thing with hotels now. First breakfast was great and so was second breakfast an hour later. Long hours, good variety, need to keep the milk colder longer. I'd give 5 stars all around if the hot tub worked.

6

Susan

Aug 30, 2024

·

Stayed 1 night

The bed had crumbs... the pool had slime

10

Lauren

Mar 10, 2024

·

Stayed 1 night

Great pool and fitness room, very attentive cleaning/supply staff in the breakfast room, good breakfast. Only issue was not enough parking spaces, but front staff was helpful in dealing with the issue.

10

Emily

Sep 16, 2024

·

Stayed 3 nights

Pool was a bit cloudy.

10

Rich Lane

May 31, 2023

·

Stayed 2 nights

Great Breakfast and enjoyed the fire pit.

8

Fernando

Apr 3, 2023

·

Stayed 2 nights

Modern decoration, nice staff, clean, really good options for breakfast. Only downsize was the hotel was full and only one elevator working...

10

Beverly

Jul 23, 2025

·

Stayed 2 nights

Super clean-Front desk especially warm, welcoming, and very professional. Room was too small for children-no place for kids to move. Pool and hot tub and outside picnic area was nice terrific.

10

Amy

Apr 24, 2023

·

Stayed 1 night

This hotel is very nice. The beds are always clean and super comfortable. I like that they supply a hair dryer and an ironing board and iron. The hot breakfast is a bonus and the pool and weight room are great.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean or spotless rooms and well-kept common areas. A smaller number report lapses such as dirty bathrooms, odors, dead bugs, or stained towels.

Related guest reviews

10

Kimberly

Dec 30, 2025

·

Stayed 2 nights

Room was spotless, check in was super easy, front desk staff was very friendly, and the breakfast was excellent! This will be our go to when visiting East Rochester!

10

Suzanne

Dec 20, 2025

·

Stayed 1 night

Room was spotless. Minimalist design makes it easy to clean. Lots of towels. Staff was very helpful. Nice to have breakfast buffet on site. A good variety of food types. Not amazing but tasted ok and adequate for getting breakfast and getting going. Very quiet also.

10

Mackenzie

Dec 28, 2025

·

Stayed 2 nights

Room was very clean. Staff was friendly. Breakfast was good and exactly as expected.

10

Linda

Nov 8, 2025

·

Stayed 1 night

The hotel was very nice and very clean!

2

Douglas

Jul 12, 2025

·

Stayed 1 night

This was the worst Hampton Inn! Our first room had a smell and dirty (the first thing my wife does is grab a Lysol wipe and we couldn’t believe the dirt on first swipe)! Called downstairs and he said he will move us , he went to a different room and stated “I was going to put you in room # but that has a funky smell, so I moved you to floor 5” While in the elevator I mentioned how disappointed I was and he turned around and said “ well that’s your opinion “ Got to our room on the fifth floor and it was terrible but my wife wiped it down and we dealt with it! When closing the curtain we noticed it was broke and hung using zip ties so I mentioned it to same guy (so we wouldn’t get blamed) the guy stated “we are aware” We took lots of pictures and my wife has been in management for most of her career, she showed the manager on duty the next morning and she had nothing to say! If anyone wants to see the filth and mold we still have pictures because we will send them to corporate

4

Todd

Apr 28, 2025

·

Stayed 1 night

Room had dead bugs on the floor. My room was showing reserved on the staff computer so between 11:45pm and 12am a staff member was knocking on my door. Not a great protocol to check if the room is being used.

8

Amy

Feb 26, 2023

·

Outside was tidy and plowed. The staff was friendly. The sheets, pillows and towels were clean. The mattress was not as comfortable as other rooms I had stayed in. The horizontal surfaces were clean. The vertical surfaces needed spraying and cleaning. Ex. The elevator doors and buttons, under the bathroom sink that you see when you sit on the toilet and the walls in the bathroom. The door handles needed cleaning as well. The breakfast area was well kept but they should have a creamer dispenser and not use all those small creamers, better environmentally. Overall a good experience.

10

CHRIS

Aug 30, 2025

·

Stayed 1 night

Wonderful property, clean, safe and quiet. Very nice staff and easy check in and out

6

Karla

Oct 20, 2024

·

Stayed 2 nights

Bathroom smelled of urine, shower curtain was old and hasn’t been replaced in a while (you can tell by the smell). Room could use a good, deep clean.

6

christina

Nov 11, 2024

·

Stayed 1 night

The lobby and breakfast staff were friendly, and the common areas were clean. Unfortunately, my room’s bathroom and tables were dirty. Housekeeping was unavailable, so the front desk offered cleaning supplies, but even after scrubbing ourselves, the tub grime remained until we bought stronger supplies. While staff were polite and helpful, the lack of housekeeping affected our stay.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often spacious, with practical layouts. Some note hallway noise, loud or drafty HVAC, squeaky or firm mattresses, and occasional maintenance issues or slow Wi-Fi.

Related guest reviews

10

Thomas

Nov 15, 2025

·

Stayed 1 night

Ended up staying here unexpectedly for 2 nights due to weather & flight issues. Was very happy with the room. It was clean & comfortable.

8

Susan

Nov 18, 2025

·

Stayed 3 nights

The room was clean, updated and spacious.

8

Sarah

Jan 4, 2023

·

Stayed 5 nights

My husband and I have stayed here several times because of its proximity to my son’s home. The breakfast area, choices and cleanliness are excellent. The woman, Susan who manages it is friendly and helpful. Though our check in was simple and quick we noticed during our 5night stay that there frequently was no one at the desk. Twice we called the desk with a question. Once the phone was answered after 14 rings, once it wasn’t answered at all. We took our grandchildren to the pool and there were no towels and no one at the desk to help. The condition of the hotel is starting to go down. We had a towel hook coming off the wall in the bathroom and the window shade is beginning to shred on the sides. For the first time we noticed noise in the hallway and in the room above us which disturbed our sleep.

10

Heidi

Jul 31, 2024

·

Stayed 2 nights

The rooms were spacious, well-designed, beds comfortable. The lobby facilities (breakfast, bar, small store, added to the convenience.

8

Melanie

Aug 15, 2024

·

Stayed 1 night

The room and pool and hot tub were ok, but not the cleanest ever. Beds were hard. In the king room the fan blows right on you, which woke me up every time it kicked on.

10

Maureen

Oct 13, 2025

·

Stayed 1 night

Lovely room, great breakfast with great variety. Only complaint-… the bed needs new box spring. The springs made noise every time I moved.

10

Diane

Nov 17, 2024

·

Stayed 2 nights

Comfortable beds and room but noisy during the night

10

Kelley

Jun 11, 2025

·

Stayed 3 nights

Some hard to see surfaces could have been cleaner (handprints on black room door, previous occupant had spilled something on carpet and tucked-away ottoman) but otherwise very clean. Bathroom was especially nice and the room is designed for efficient use of space. Breakfast and pool area were very clean every day, even when they were busy. Beds were comfortable. I would absolutely stay here again for the location and the quality of the stay.

4

Mark Jay

Jan 3, 2025

·

Stayed 2 nights

The heat/ ac unit was very loud. It constantly switched from blowing hot and cool air. Would not stay at this property again because of it.

8

Alan

Mar 29, 2023

·

Stayed 2 nights

Nice room, clean and quiet. Heating/cooling unit somewhat noisy even at low fan Tepid water in shower on the first day, second was normal so they fixed the problem. Coffee in the room was awful, fortunately the coffee in the lounge was fine but means a trip down first thing in the morning to get a wakeup cup. Internet slow and glitchy . It is being upgraded but not soon enough to help me.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, professional, and helpful, and they often resolve issues promptly. However, a few guests experienced slow responses, rude interactions, or gaps in front-desk coverage.

Related guest reviews

10

Teresa Lynn

Jul 12, 2025

·

Stayed 7 nights

Excellent customer service. Very friendly staff. People seem happy to be at work. Great experience and would book again.

2

Douglas

Jul 12, 2025

·

Stayed 1 night

This was the worst Hampton Inn! Our first room had a smell and dirty (the first thing my wife does is grab a Lysol wipe and we couldn’t believe the dirt on first swipe)! Called downstairs and he said he will move us , he went to a different room and stated “I was going to put you in room # but that has a funky smell, so I moved you to floor 5” While in the elevator I mentioned how disappointed I was and he turned around and said “ well that’s your opinion “ Got to our room on the fifth floor and it was terrible but my wife wiped it down and we dealt with it! When closing the curtain we noticed it was broke and hung using zip ties so I mentioned it to same guy (so we wouldn’t get blamed) the guy stated “we are aware” We took lots of pictures and my wife has been in management for most of her career, she showed the manager on duty the next morning and she had nothing to say! If anyone wants to see the filth and mold we still have pictures because we will send them to corporate

2

Dominick

Nov 11, 2024

·

Stayed 3 nights

The hotel had a pop Warner football game the night we stayed and kids ran wild thru the halls all night long. After complaining the hotel told me to take up with Expedia and made zero accommodations. Very poor and unacceptable customer service!

10

Judith

Oct 11, 2025

·

Stayed 2 nights

I will for sure be choosing this hotel again when we visit the Rochester area. The professionalism and courtesy of the staff was above reproach. It did not matter what time we were coming in. The people were so nice and professional. To be honest, the customer service felt like we were staying in a high-end hotel. The breakfast was just okay, but the hotel as a whole was the best mid-level hotel we have ever stayed in.

2

Jennifer

Jun 3, 2023

·

Stayed 2 nights

I had booked a 2 night stay for a king bed with a sofa bed. When I got to my room, I saw that I only got a king size bed with no couch (we paid extra for the bigger room). The staff told me that the room you book and pay for on Expedia is not the room you are necessarily going to get. I was very upset over this. The hotel did end up letting us move on the 2nd day to the correct room but we spent a whole day stressed over the situation and paid one day for a bigger room than we actually got. We didn’t know until mid afternoon the 2nd day if we could get the correct room that we paid for. It was extremely stressful. After years of booking through Expedia, I will probably now book directly with the hotel to avoid this upsetting and stressful situation. Also, while the hotel did help for the 2nd day, we were left hanging and worrying if the situation could be fixed. We have stayed there many times before without incident. Probably would not go back after this experience.

10

Robyn

Sep 3, 2025

·

Stayed 1 night

The manager Robert was friendly and professional. I will definitely stay here again

2

Ann

Jul 13, 2024

·

Stayed 3 nights

Was bothered twice while DND was on the door about “our smoke detector alarming down at the front desk” until Maintenence removed it for being broken/faulty because we definitely DONT SMOKE and showed them the room and lack of any kind of smoke anywhere (leaving my whole family in danger if there were an ACTUAL fire as they left us without a fire detector that whole night) when I voiced my concerns and asked if I would be reimbursed for such an inconvenience/danger to my family, was told the manager would be contacted and I would hear back. Never heard back. Sad for the Hilton name to be attached. Disappointing to say the least. Stayed 3 days, never again.

10

Holly

Dec 21, 2025

·

Stayed 1 night

Serena greeted us when we came in and was so sweet and friendly! She was all smiles and super helpful. What a sweetheart! She was back again the next morning and was again all smiles and so kind. She went above and beyond. Miguel who works the night shift was also so nice!

10

Domenic

Aug 20, 2025

·

Stayed 1 night

The staff at the front desk was very informative and friendly.

2

Michael

May 28, 2025

·

Stayed 2 nights

Extremely noisy until 2am, people running yelling up and down the halls and rooms. Tries to address this with the night front desk staff. She was extremely rude and not helpful.

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AI-generated summary based on recent guest reviews

Location

Quiet, suburban setting that feels safe, with easy access to downtown Rochester, colleges, and nearby suburbs. Convenient for drivers and family visits.

Related guest reviews

10

Stephen

Aug 22, 2025

·

Stayed 1 night

Great location, clean and safe

10

Marlene

Dec 20, 2025

·

Stayed 2 nights

Nice location. Easy to get around the area. Pool was clean and pleasant temperature. Staff were friendly. Breakfast was fresh, pleasant appearance even though it was typical hotel food.

10

Nancy

Nov 6, 2024

·

Stayed 2 nights

Quiet area with little road noise, very comfortable beds, being able to access 3rd floor rooms from back parking lot is a nice perk. Easy to get to local suburbs and Rochester’s downtown. Great spot for families or business travelers.

10

Maureen A

Jun 6, 2025

·

Stayed 2 nights

Great location and clean

10

Tom

Aug 25, 2025

·

Stayed 1 night

Stayed while on a college visit to RIT - nice accommodations for a reasonable rate. Great to see your Nook - I was unable to enjoy it on this stay, but it seems a great addition to the hotel.

10

Michael

Oct 12, 2025

·

Stayed 1 night

Convenient location, clean and comfortable room. Tons of parking and extremely quiet. My stay was excellent!

8

Edwine

Aug 27, 2025

·

Stayed 1 night

Nice quiet hotel with easy parking and leafy suburban feel.

10

Robert Lee Curtis

May 30, 2025

·

Stayed 4 nights

Convenient location for access to Wayne County. Nice facility with a great staff.

10

Declan

Sep 9, 2025

·

Stayed 3 nights

We had a lovely stay at the Hampton Inn Rochester Penfield! The hotel is in a convenient location, just about 10-15mins from downtown and in a very quiet neighborhood. We loved the pool and the daily breakfast was also great. Staff were warm and attentive. Overall, a wonderful stay, and would stay again if we were in the area!

10

Karen

Nov 11, 2024

·

Stayed 2 nights

Comfortable room, easy access to all local universities and expressway into Rochester, washer and dryer available, café for nighttime snacks, free parking, and an included full breakfast. Book now!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked for variety and convenience. Downsides include occasional limited options, items running out or overcrowding, and some finding it average or needing an update.

Related guest reviews

8

Richard

Aug 20, 2025

·

Stayed 3 nights

Room felt very freshly appointed. Had the most comfortable chair ever. Breakfast was standard fair, though the flavoured waffle options were excellent! Lots of parking, good location.

10

Kimberly

Dec 30, 2025

·

Stayed 2 nights

Room was spotless, check in was super easy, front desk staff was very friendly, and the breakfast was excellent! This will be our go to when visiting East Rochester!

10

Suzanne

Dec 20, 2025

·

Stayed 1 night

Room was spotless. Minimalist design makes it easy to clean. Lots of towels. Staff was very helpful. Nice to have breakfast buffet on site. A good variety of food types. Not amazing but tasted ok and adequate for getting breakfast and getting going. Very quiet also.

10

Mackenzie

Dec 28, 2025

·

Stayed 2 nights

Room was very clean. Staff was friendly. Breakfast was good and exactly as expected.

8

Rashad

Sep 7, 2024

·

Stayed 2 nights

Breakfast is poor, need to be updated

10

Bettie

Dec 21, 2025

·

Stayed 1 night

Serena was friendly & very helpful. Room was great, Extremely clean & very comfortable. Sunday breakfast had limited options. No fruit & ran out off waffle batter.No staff available at breakfast.

10

Judith

Oct 11, 2025

·

Stayed 2 nights

I will for sure be choosing this hotel again when we visit the Rochester area. The professionalism and courtesy of the staff was above reproach. It did not matter what time we were coming in. The people were so nice and professional. To be honest, the customer service felt like we were staying in a high-end hotel. The breakfast was just okay, but the hotel as a whole was the best mid-level hotel we have ever stayed in.

4

Cinthya

Apr 10, 2024

·

Stayed 2 nights

Water poodles in the bathtub, disgusting; no night light in the bathroom, extreme bright to use at night. The curtains we not sufficient, the roll up blind was smaller the window and would not darkened the room enough. Breakfast was not what we expected; overcrowded, no place to sit, dishes not replenished in due time. We had a family on top of our room, with children running and jumping off bed way past 10:30pm, it was a nightmare.

10

Joan

Mar 7, 2024

·

Stayed 4 nights

We checked in very late Friday and checked out Tuesday at noon. No house keeping came to make bed, refresh room etc. We asked for toilet paper since we were about out on Monday, and house keeping did respond right away with clean towels and supplies. Overall, clean hotel,friendly staff. Continental breakfast was average. Coffee below average. Would stay again.

10

Eugenio

Jul 24, 2025

·

Stayed 1 night

Great property. Lobby, elevators , rooms and bathrooms were super clean. A/c worked very well, black out curtains were awesome and all in all a great stay . The breakfast was ok not great but coffee was fresh and staff great

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $264	2	3
4 $149	5 $157	6 $139	7 $139	8 $166	9 $310	10 $317
11 $201	12 $141	13 $161	14 $149	15 $178	16 $310	17 $314
18 $212	19 $141	20 $145	21 $144	22 $154	23 $315	24 $221
25 $133	26 $136	27 $142	28 $144	29 $184	30 $216	31 $243

Su	Mo	Tu	We	Th	Fr	Sa
1 $124	2 $127	3 $131	4 $148	5 $167	6 $188	7 $192
8 $123	9 $124	10 $131	11 $132	12 $137	13 $146	14 $129
15 $124	16 $126	17 $133	18 $149	19 $264	20 $277	21 $125
22 $124	23 $124	24 $125	25 $213	26 $177	27 $212	28 $150
29 $124	30 $125

Hampton Inn Rochester Penfield

Prices for Hampton Inn Rochester Penfield

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Balcony

Room, 1 King Bed, Accessibleessible (Hearing Accessible)

Studio, 1 King Bed, Accessible, Balcony

Room, 1 King Bed Withith Sofa Bed, Accessible (With Roll-In Showither)

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Studio, 1 King Bed, Refrigerator & Microwave

Room, 2 Queen Beds, Accessibleessible (Hearing Accessible)

Studio, 1 King Bed, Accessibleessible (Hearing Accessible)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (With Bathtub)

Guest reviews of Hampton Inn Rochester Penfield

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Rochester Penfield

Prices for upcoming dates