Name: Al Tawfik Plaza
Address: طريق الملك عبدالعزيز, Ajyad, Makkah, Saudi Arabia, Makkah, Makkah Province, SA
Price range: $30–$40 per night
Rating: 6.82

What guests think

Across reviews of Al Tawfiq Plaza Hotel, guests frequently report serious cleanliness and maintenance problems, including dirty rooms, bad odors and pests, broken fixtures, and inconsistent housekeeping, with occasional positives overshadowed by complaints about the overall condition.

The location is walkable to the Haram, commonly cited as around 10–15 minutes, though some find the return uphill. Rooms are generally small and very dated, with noisy or poorly controlled air conditioning and unreliable or absent in room internet. Service feedback is mixed, ranging from friendly, helpful staff and occasional early check in to poor check in, language barriers, and slow responses to problems. Expect a budget stay near the Haram with significant trade offs in cleanliness and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking feedback is mixed: one reviewer found parking easy, but another reported no drop off or loading area and received a fine while loading.

Related guest reviews

8

Syed Abdul

Jan 1, 2025

·

Stayed 3 nights

Easy parking

6

SOHAIL

May 7, 2022

·

Stayed 6 nights

There were no facility for drop off or loading even. Got fixed penalty parking while loading the luggage actively in front of the hotel. The car boot was open and I was actually putting the bag in! Poor wash rooms and no linen changed in 6 days.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report very dirty, smelly rooms and bathrooms with pests and garbage overflow, and linens or rooms left uncleaned during stays.

Related guest reviews

2

cabane

Feb 9, 2025

·

Stayed 2 nights

As soon as I entered my room, I noticed it hadn’t been cleaned, and there were flies inside. The sink had no proper drainage, so water just spilled onto the floor and into the shower drain. This is the worst hotel I’ve ever stayed in, and I strongly advise against staying here.

4

Alaa

Sep 10, 2024

·

Stayed 1 night

It’s really not clean and the staff obviously do not care about what’s going on in the hotel. Expected for the low price it is tbh.

2

Yama

Mar 15, 2023

·

Stayed 6 nights

Avoid this place if you’re concerned about the hygiene!!! Property is located in a reasonable walking distance (~15 minutes) from the Kaaba/Masjid-ul-Haram. As for the hygiene, it was my worst experience ever. I’ve traveled to many different countries, but I’ve never experienced such a dirty accommodation. I don’t think they have ever washed the curtains which smell like poop since they have built the hotel. Windows can’t be open as they’ve placed air conditioning in all windows. I’ve tried to open a window and found ~3-5kg guano (birds poop). I’ve made a video and showed to the receptionist. They gave me another room, but with the same situation. I couldn’t stay their as I was afraid of getting sick. So changed the hotel.

4

JAFFER KAMAL

Feb 25, 2025

·

Very smelly rooms, dirty, garbage overflows. The tap was broken and there was no water in the shower! Cockroaches around, insects of some kind. Air conditioners are extremely noisy and beds and linens are not the best.

4

Zeshan

Sep 14, 2024

·

Stayed 3 nights

Dirty

Translate

2

Saikou

Dec 30, 2024

·

Stayed 5 nights

Rooms were very dirty The toilet was terrible. The carpets were dirty All th drawers were broken The bedding wasn't charged until i had to make a request. The kettles were rusty. Cigarette smoke everywhere and too much noise. Worst experience ever. I would like my money back. It's not worth the amount paid

2

Mohamed

Feb 28, 2023

·

Stayed 2 nights

Very dirty and rude staff

4

Mohammed

May 13, 2023

·

Stayed 2 nights

Staffs are super friendly, but the property is super dirty, making business because of its location. Surprised Expedia recommended such hotels.

2

Sofiane

Nov 13, 2025

·

Stayed 5 nights

The room was disgusting,the furniture so old and broken. The bathroom is disgusting old and broken. There is cockroaches everywhere the hall place is disgusting

2

Sohail

Feb 8, 2023

·

Stayed 4 nights

I had a worse experience at this hotel. It stinks hotel’s dirty. Check in was awful they couldn’t find my booking and tried to charge me more. It took me half hour to check in. Receptionist can’t speak English. Nobody come to clean your room.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally small and very dated, with noisy or poorly controlled air conditioning and unreliable or absent in room internet.

Related guest reviews

8

Iman

Aug 28, 2024

·

Stayed 2 nights

Friendly Staff and convenient location. The room was a bit tiny and the furniture was very old. There is bad smell that ocationally comes from the bathroom Overall not too bad

4

JAFFER KAMAL

Feb 25, 2025

·

Very smelly rooms, dirty, garbage overflows. The tap was broken and there was no water in the shower! Cockroaches around, insects of some kind. Air conditioners are extremely noisy and beds and linens are not the best.

2

Saikou

Dec 30, 2024

·

Stayed 5 nights

Rooms were very dirty The toilet was terrible. The carpets were dirty All th drawers were broken The bedding wasn't charged until i had to make a request. The kettles were rusty. Cigarette smoke everywhere and too much noise. Worst experience ever. I would like my money back. It's not worth the amount paid

2

Ghulam Hussain

Jan 20, 2023

·

Stayed 2 nights

The door handle for the entry door to the room was broken. I contacted the front desk to get it fixed, but no action. I remined them again the next day (Jan. 18), but no body paid attention. There was no toilet paper in the bathroom. The shower door was not propoerly closing. I could not take a shower.

2

ABDELKRIM

Oct 18, 2023

·

Stayed 7 nights

Servizio internet fa schifo. Quasi nn c'è e quando chiedi non sanno rispondere. Personale non al altezza. Servizio pulizie non sono mai entrati nella mia camera per pulire. Servizio disastroso . Sconsiglio. Unico punto positivo era vicino al haram poi andare a piedi.

Translate

2

Sofiane

Nov 13, 2025

·

Stayed 5 nights

The room was disgusting,the furniture so old and broken. The bathroom is disgusting old and broken. There is cockroaches everywhere the hall place is disgusting

4

Walied

Aug 10, 2024

·

Stayed 5 nights

Alles in de kamer is gedateerd en echt aan onderhoud toe. Personeel is erg vriendelijk en behulpzaam, dat was heel fijn. Op ongeveer 10/15 minuten lopen van el kaaba.

Translate

2

Raisul

Oct 25, 2025

·

Stayed 5 nights

Fridge not working. Ac remote was not there. Temperature was set at 18 Degree Celcius at all time. No housekeeping at night time. Bathroom Door does not lock properly. My 2 yr old son got hurt with the bathroom door. He almost lost his tip of right hand pinky.

4

Said

Aug 22, 2023

·

Stayed 4 nights

No internet in room

2

Shereef

Feb 18, 2023

·

Stayed 6 nights

I can’t stay there for 5 min It was ugly bad smiling and so old bad condition It’s not even 1 star hotel

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: some praise friendly, helpful staff and early check in, while others cite poor check in, language barriers, unresponsive maintenance, and rooms left uncleaned during stays.

Related guest reviews

8

Iman

Aug 28, 2024

·

Stayed 2 nights

Friendly Staff and convenient location. The room was a bit tiny and the furniture was very old. There is bad smell that ocationally comes from the bathroom Overall not too bad

10

Hassane

Nov 30, 2023

·

Stayed 7 nights

Bel albergo vicino al Haram personale gentile

Translate

2

Ghulam Hussain

Jan 20, 2023

·

Stayed 2 nights

The door handle for the entry door to the room was broken. I contacted the front desk to get it fixed, but no action. I remined them again the next day (Jan. 18), but no body paid attention. There was no toilet paper in the bathroom. The shower door was not propoerly closing. I could not take a shower.

10

Salman

Nov 13, 2022

·

Stayed 2 nights

Very comfortable rooms, no hygiene issue, compliments water bottles, friendly staff especially Bangladeshi maintenance guy I can’t remember his name was very cooperative. He managed to check me in early and really looked after me. Property is 10 minutes away, long walk but good thing it’s straight not through hill or slope. Good thing, all 10 minutes walk is full of shops.

2

ABDELKRIM

Oct 18, 2023

·

Stayed 7 nights

Servizio internet fa schifo. Quasi nn c'è e quando chiedi non sanno rispondere. Personale non al altezza. Servizio pulizie non sono mai entrati nella mia camera per pulire. Servizio disastroso . Sconsiglio. Unico punto positivo era vicino al haram poi andare a piedi.

Translate

2

Mohamed

Feb 28, 2023

·

Stayed 2 nights

Very dirty and rude staff

4

Mohammed

May 13, 2023

·

Stayed 2 nights

Staffs are super friendly, but the property is super dirty, making business because of its location. Surprised Expedia recommended such hotels.

2

Sohail

Feb 8, 2023

·

Stayed 4 nights

I had a worse experience at this hotel. It stinks hotel’s dirty. Check in was awful they couldn’t find my booking and tried to charge me more. It took me half hour to check in. Receptionist can’t speak English. Nobody come to clean your room.

2

Mohamed

Jan 3, 2025

·

Stayed 3 nights

The hotel conditions is terrible. Rooms very tight. Didn’t find my reservation with desired beds and i had to change the room after one day. first room was smelly. Staff tried to help but the hotel has nothing but good location

4

Walied

Aug 10, 2024

·

Stayed 5 nights

Alles in de kamer is gedateerd en echt aan onderhoud toe. Personeel is erg vriendelijk en behulpzaam, dat was heel fijn. Op ongeveer 10/15 minuten lopen van el kaaba.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Roughly a 10–15 minute (about 1 km) walk to the Haram or Kaaba; some note the return can be uphill, though many find it convenient.

Related guest reviews

8

Iman

Aug 28, 2024

·

Stayed 2 nights

Friendly Staff and convenient location. The room was a bit tiny and the furniture was very old. There is bad smell that ocationally comes from the bathroom Overall not too bad

10

JAVED

Feb 4, 2023

·

Stayed 2 nights

10 mint walk

Translate

6

Abdi

Sep 21, 2025

·

Stayed 6 nights

I liked the location but it was still around 15 minutes of walk.

2

Muhammad

Dec 8, 2022

·

Stayed 19,333 nights

It was about 1KM from haram. Going down there was easy because it’s all down hill but coming back up to the hotel was little hike. I hired taxi every time we came back to the hotel and taxi charge us 20-30 riyals depending on the time. It was dirty dirty. Bathroom stink. No room service for entire 6 days.

10

Hassane

Nov 30, 2023

·

Stayed 7 nights

Bel albergo vicino al Haram personale gentile

Translate

10

Salman

Nov 13, 2022

·

Stayed 2 nights

Very comfortable rooms, no hygiene issue, compliments water bottles, friendly staff especially Bangladeshi maintenance guy I can’t remember his name was very cooperative. He managed to check me in early and really looked after me. Property is 10 minutes away, long walk but good thing it’s straight not through hill or slope. Good thing, all 10 minutes walk is full of shops.

2

ABDELKRIM

Oct 18, 2023

·

Stayed 7 nights

Servizio internet fa schifo. Quasi nn c'è e quando chiedi non sanno rispondere. Personale non al altezza. Servizio pulizie non sono mai entrati nella mia camera per pulire. Servizio disastroso . Sconsiglio. Unico punto positivo era vicino al haram poi andare a piedi.

Translate

4

Mohammed

May 13, 2023

·

Stayed 2 nights

Staffs are super friendly, but the property is super dirty, making business because of its location. Surprised Expedia recommended such hotels.

8

El bouhali

Oct 3, 2022

·

Stayed 11 nights

Buenas Normal para llegar al haram es un kilómetro Para los mayores les cuesta un poco

Translate

4

Walied

Aug 10, 2024

·

Stayed 5 nights

Alles in de kamer is gedateerd en echt aan onderhoud toe. Personeel is erg vriendelijk en behulpzaam, dat was heel fijn. Op ongeveer 10/15 minuten lopen van el kaaba.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $31	19 $30
20 $30	21 $30	22 $30	23 $30	24 $30	25 $30	26 $30
27 $30	28 $31	29 $30	30 $33

Su	Mo	Tu	We	Th	Fr	Sa
				1 $32	2 $33	3 $32
4 $31	5 $33	6 $32	7 $33	8 $33	9 $33	10 $33
11 $38	12 $38	13 $36	14 $36	15 $39	16 $40	17 $38
18 $36	19 $38	20 $36	21 $36	22 $36	23 $37	24 $36
25 $36	26 $36	27 $39	28 $36	29 $36	30 $40	31 $36

Al Tawfik Plaza

About this property

Location

Room options

Quadruple Room

Double Room

Triple Room

Twin Room

Family Room

Guest reviews of Al Tawfik Plaza

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Al Tawfik Plaza

Prices for upcoming dates