Is parking available at the hotel?

Yes, self-parking is available at the hotel for a fee of SAR 100 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered at the hotel, with costs approximately SAR 45 for adults and SAR 25 for children.

What are the standard check-in and check-out times?

Check-in is at 16:00 and check-out is at 12:00. Late check-out may incur an additional fee.

What accessibility features are available for guests with disabilities?

The hotel offers disabled access with features such as step-free entrances and wheelchair-accessible facilities.

Where is the hotel located in relation to key landmarks?

The hotel is located in the Masfelah District, only 0.6 miles (1 km) from Masjid al-Haram and close to other attractions such as Abraj Al Bait Tower (0.9 miles) and Makkah Museum (3.1 miles).

Emaar Grand Hotel in Makkah

Average nightly price at Emaar Grand Hotel by month, last 12 months (USD)
Month	Average price
January	$86
February	$857
March	$199
April	$69
June	$85
July	$95
August	$89
September	$90
October	$67
November	$5,513
December	$1,624

What guests think

Reviews of Emaar Grand Hotel describe a busy setting near the Haram with a variable 10–20 minute walk, mixed service ranging from welcoming to unresponsive, cleanliness and maintenance that fluctuate, and rooms that vary in size, comfort, and noise.

Breakfast, the lobby cafe, and the restaurant receive generally positive feedback, though breakfast variety can feel repetitive. Overall, expect a basic stay with uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities seem limited, with several reports of no or poor room service and older amenities; some mention plentiful lifts and a lobby cafe.

Related guest reviews

6

Amer

Mar 12, 2025

·

Stayed 2 nights

This is not a 5 star by any means, it is barely a 4 star. Old amenities, very crowded area and quality of people at the area is not a 5 star level with all due respect. Also, it is definitely more than 740 meters away. Room was old, mattress was uncomfortable

10

Zafeer

Oct 29, 2024

·

Stayed 1 night

Staff are always brilliant. They constantly cleaning the cafe in lobby is brilliant lovely karak chai! Easy walk plenty lifts easy accessible. Rooms are spacious clean

8

Abul

Jan 15, 2025

·

Stayed 4 nights

Shows pictures on Expedia Emaar grand it’s not correct they gave room on next store which is make me bit unhappy and no room service at the property it’s unusual but overall everything is ok and considering

6

Mirza

Mar 4, 2025

·

Stayed 3 nights

No room service Not enough towels in bathroom. All room service numbers are busy. One of our room water leaking from roof. No toiletries in bathrooms.

8

y

Feb 28, 2025

·

Stayed 3 nights

Room service is not good Most of the time there is no one at the front desk

10

Fatima

Apr 4, 2025

·

Stayed 3 nights

Alhumdulliah ir was great but need to have micro wave in the room

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Cleanliness

Feedback is mixed: some find rooms and beds very clean, while others cite dirty bathrooms, insects from drains, leaks, and inconsistent housekeeping or maintenance.

Related guest reviews

6

Amer

Mar 12, 2025

·

Stayed 2 nights

This is not a 5 star by any means, it is barely a 4 star. Old amenities, very crowded area and quality of people at the area is not a 5 star level with all due respect. Also, it is definitely more than 740 meters away. Room was old, mattress was uncomfortable

10

Bhatti

Aug 4, 2025

·

Stayed 7 nights

Bed were clean and comfortable and food was nice

4

Mohammed S

Feb 26, 2025

·

Stayed 4 nights

The room was very tight no lunch space to move about, the insects was coming out from the bathroom drain. Reception staff was not kind or friendly at all,

2

free

Apr 21, 2024

·

Stayed 1 night

To start off was given a key to a room that already had a family in there. That was really embarrassing for both parties. there was no hot water in the shower the shower glass door inside handle was broken couldn’t close it. No shower gel limited amount of soap given. The rod handle inside the shower was wonky. Overall not a good experience

2

Shabbir

Mar 3, 2025

·

Stayed 3 nights

Bathroom very dirty Small room for 4 person

2

Safra

Aug 22, 2025

·

Stayed 6 nights

It was not the best experience. There were leaks in the bathroom. The csdpet was not clean. We were not placed in the same floor even though we were promised this would be done.

10

Zafeer

Oct 29, 2024

·

Stayed 1 night

Staff are always brilliant. They constantly cleaning the cafe in lobby is brilliant lovely karak chai! Easy walk plenty lifts easy accessible. Rooms are spacious clean

6

Mirza

Mar 4, 2025

·

Stayed 3 nights

No room service Not enough towels in bathroom. All room service numbers are busy. One of our room water leaking from roof. No toiletries in bathrooms.

10

Khalid

Oct 24, 2024

·

Stayed 7 nights

Tha hotel cleaning is great so is the staff. You feel welcome by the staff.

8

Sakina

Jan 28, 2025

·

Stayed 15 nights

Good and clean hotel

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Rooms

Room quality is mixed, ranging from comfortable beds and some spacious rooms to small layouts, dated furnishings, AC quirks, and notable noise in certain rooms.

Related guest reviews

6

Amer

Mar 12, 2025

·

Stayed 2 nights

This is not a 5 star by any means, it is barely a 4 star. Old amenities, very crowded area and quality of people at the area is not a 5 star level with all due respect. Also, it is definitely more than 740 meters away. Room was old, mattress was uncomfortable

10

Bhatti

Aug 4, 2025

·

Stayed 7 nights

Bed were clean and comfortable and food was nice

4

Mohammed S

Feb 26, 2025

·

Stayed 4 nights

The room was very tight no lunch space to move about, the insects was coming out from the bathroom drain. Reception staff was not kind or friendly at all,

2

free

Apr 21, 2024

·

Stayed 1 night

To start off was given a key to a room that already had a family in there. That was really embarrassing for both parties. there was no hot water in the shower the shower glass door inside handle was broken couldn’t close it. No shower gel limited amount of soap given. The rod handle inside the shower was wonky. Overall not a good experience

2

Shabbir

Mar 3, 2025

·

Stayed 3 nights

Bathroom very dirty Small room for 4 person

10

Zafeer

Oct 29, 2024

·

Stayed 1 night

Staff are always brilliant. They constantly cleaning the cafe in lobby is brilliant lovely karak chai! Easy walk plenty lifts easy accessible. Rooms are spacious clean

2

Muhammad

Sep 11, 2024

·

Stayed 4 nights

Staff too horible not professional Spend 7 nights and rooms too noisy my children could not get proper sleep even many times complain but staff looks not want to do any help for their guest what eva issue u have.

8

Samira

Jul 15, 2025

·

Stayed 5 nights

first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)

4

Marouane

Jan 7, 2025

·

Stayed 2 nights

Chambre très peu reposante, bruit de machinerie juste à coté du lit avec une intensité jamais vu ailleurs. Le bruit s'enclenche entre 1h et 4h du matin...

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Service

Service is inconsistent—reports include rude or unresponsive reception, slow or missed requests, language barriers, and check-in issues, but others praise helpful, welcoming staff and specific reception team members.

Related guest reviews

8

Bilquees

Mar 17, 2025

·

Stayed 2 nights

It was a good stay. Had issues with towels though. Only one bath towel for 3 adults. Had to phone, go down to reception and ask the cleaners before we were given 3 towels.

2

Mohammad Nabeel Asim

Apr 7, 2025

·

Stayed 1 night

Had a terrible experience with Emaar Grand. Reception staff is outright rude and unhelpful. Was given a dirty and stuffy room at first. Got it changed to another one with only 2 towels (between 4 people), empty bottle of hand soap, no iron in the room (took us 4 hours just to get one), dirty fridge. The reception never answers when you call. Pathetic way to treat guests especially those who travel far distances and are there to perform religious duties.

2

mohammed Shahin

Feb 21, 2025

·

Stayed 4 nights

The staff at the reception not helpful at all, don’t even acknowledge you at all. Very rude. Not worth the money we spent.

8

Shabir

Dec 4, 2023

·

Stayed 1 night

Multilingual staff at the reception would be much appreciated.

10

glen

Aug 17, 2025

·

Stayed 2 nights

Good staff

2

Arslan

Dec 21, 2024

·

Stayed 3 nights

The staff didn't made us wait unnecessarily for 4 hours during the check-in only to say that the booking doesn't exist. After 2 more hours, they found the booking but the room was not ready yet. The staff will deal with you as if they are doing you a big favour. There were no toiletries in the room for the entire during of my stay, no towels. And reception never picked up the call nor did they speak English. Avoid at all cost!

8

Ahmad

Oct 17, 2024

·

Stayed 2 nights

Excellent team in reception specially rahaf Excellent location.

8

Samira

Jul 15, 2025

·

Stayed 5 nights

first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)

8

y

Feb 28, 2025

·

Stayed 3 nights

Room service is not good Most of the time there is no one at the front desk

6

Nadege

Mar 4, 2025

·

Stayed 6 nights

Grand hôtel propre . Mais service d étage qui laisse à désirer. Il fait toujours demander pour le changement de serviette et autre besoin . O ménage sur 5 jours . Même pas il vide les poubelles . Et ils attendent un pourboir.

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Location

Location feedback is mixed; many report a 10–20 minute walk to the Haram through very busy commercial streets, which can be challenging for families or travelers with mobility or health issues.

Related guest reviews

10

m

Aug 7, 2024

·

Stayed 6 nights

7 night stay. Approx 1km 10 minute walk if youre young and able to walk. Just remember to leave 40 minutes before prayers and you will have the shotest walk to prauer area inside. Leave late and your walk becomes 2km and you may not get inside. Clean hotel. Dont expect much and you will be pleasantly surprised. You get what you pay for. Dont expect marriott standard on a budget. Ive stayed here before and will do again.

6

Amer

Mar 12, 2025

·

Stayed 2 nights

This is not a 5 star by any means, it is barely a 4 star. Old amenities, very crowded area and quality of people at the area is not a 5 star level with all due respect. Also, it is definitely more than 740 meters away. Room was old, mattress was uncomfortable

8

Abdullah

Nov 17, 2023

·

Stayed 2 nights

Too far from Haram, did not actually give us toilet paper after we requested some. That’s the only bad points. Overall good.

10

Abdalla

Dec 30, 2024

·

Stayed 1 night

Walkable for young people to the Haram and it’s busy aria

8

jamila

Sep 13, 2025

·

Stayed 1 night

If you going for chilling very nice hotel but we going for umrah . When i go for umrah i don't like to missed 1 prayers in haram but this hotel not convinced for 5 times prayers in haram. Especially like me health conditions . It's quite far when you back from prayers, all gate get close. You need to walk 15 minutes. Then many millions people crossing the road , doing shopping. Beggars, footpath close by those silly womans for there cheap staff sailing . It's not easy for health problems people. In shaa Allah next years i will avoid long distance hotel.

8

Ahmad

Oct 17, 2024

·

Stayed 2 nights

Excellent team in reception specially rahaf Excellent location.

8

Ali

Apr 11, 2025

·

Stayed 4 nights

Hotel is very busy due to location. Not recommended with young families due to on very busy commercial road.

8

Samira

Jul 15, 2025

·

Stayed 5 nights

first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)

10

Aissa

Nov 9, 2024

·

Stayed 12 nights

Tres propre proche de mosque et personnel gentille a l ecoute .je le recommande 100/100.

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10

Majid

Jan 27, 2025

·

Stayed 4 nights

Around a 15/20mins walk from Al Haram.

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Dining

Dining is generally well liked, including breakfast, the lobby cafe, and the restaurant, though breakfast variety can feel repetitive.

Related guest reviews

10

Bhatti

Aug 4, 2025

·

Stayed 7 nights

Bed were clean and comfortable and food was nice

10

Zafeer

Oct 29, 2024

·

Stayed 1 night

Staff are always brilliant. They constantly cleaning the cafe in lobby is brilliant lovely karak chai! Easy walk plenty lifts easy accessible. Rooms are spacious clean

10

Tariq

Dec 27, 2023

·

Stayed 4 nights

Excellent hotel all around. Close to Haram, very polite and helpful staff. Excellent restaurant highly recommend

10

AHMED

Oct 14, 2024

·

Stayed 4 nights

Ha sido una buena experiencia lo recomiendo 100%, el personal muy amables , tenia el desayuno incluido y la verdad me encanto, volveré inchalah en este hotel si sigue asi

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8

Samira

Jul 15, 2025

·

Stayed 5 nights

first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)

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AI-generated summary based on recent guest reviews

Emaar Grand Hotel

Prices for Emaar Grand Hotel

Monthly average prices

About this property

Location

Room options

Standard Quadruple Room

Standard Double Room

Standard Triple Room

Guest reviews of Emaar Grand Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Emaar Grand Hotel

Considering this hotel for your Makkah trip?

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $239	26 $114	27 $91	28 $91	29 $89	30 $90	31 $89

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $117	3 $82	4 $82	5 $117	6 $127	7 $114
8 $114	9	10	11 $114	12 $117	13	14
15	16	17 $117	18	19	20	21
22	23	24	25	26	27	28
29	30