Fairfield Inn by Marriott Rochester East

IT was nice. and beds were comfortable. people were nice. needs up dating. elevator wasnt work then was then wasnt. we were in it and it want to wrong floor and the doors would not open up then it went to first floor then doors opened

Not really convenient. Elevator was not operating the whole weekend. We were on 3rd floor. Room not ready at 3 as stated. Breakfast was satisfactory. No lounge of any kind. Staff polite & helpful. Nice surroundings.

The pool area must have been having a kid bday party. The guest were loud and rude with music playing loud. The kids were running and jumping in the pool with water, guns and beach balls, and Floaties. The guest also had alcohol in the pool area. I arrived for check-in and seen the party in the pool area went up to my room, waited some time to allow the pool area to clear and two hours later the party was still going in which I tried to get in the pool and had to call front desk Due to inconvenience

This hotel was absolutely perfect. It had everything we needed. The beds were comfortable, the pool and hot tub were nice, there’s a Dairy Queen and Taco Bell literally right next door and other stores like dollar tree near by. They had fresh iced lemon water, coffee, hot water all by the front door when you come in and they kept it stocked. The breakfast was good and the dining area was really cute and comfortable. Overall this hotel was very simple and perfect.

A little upset that the hot tub was down. We picked the location for hot tub and pool. It should be on their website so we have the option to find a different hotel..

The only disappointing thing is the hot tube was out of order! It didn’t say anything about it being broken online when I booked it.

The pool was warm and comfortable but very small. There were 7 kids and the pool was completely full. There is a Dairy Queen, Taco Bell, BK, and Starbucks in walking distance. Continental breakfast was great, and staff was friendly. Hotel is outdated and a little dingy, but we enjoyed our stay and thought it was great for the price and location.

Very clean. Staff was excellent. Breakfast had many options. Fitness and pool area on the small side. Overall good for a brief stay.

Great location. Excellent front desk staff (Juliette) was super helpful and professional and friendly. Very clean room. The negatives were the bathroom is quite small, shower door didnt close fully so water would leak onto floor, breakfast area was small, and the parking lot and access road was not well plowed/shoveled since it snowed all 3 days we stayed. But with the friendly staff and great location we will likely stay here again.

I liked the area where the hotel is positioned. However, the hotel needs to mark how to get into their parking lot better. One could easily go into the dairy queen, taco bell, or BJ's parking lot instead of the hotel parking lot

Amazing Hotel! Very clean, beautiful rooms amazing staff. Would reccomend staying again

What a wonderful hotel. O only stopped for one night on a trip to Niagara Falls but its was so nice I would definitely recumbent. Good breakfast options too. Spotlessly clean.

Bathroom was dirty, had hair on the floor, in the shower and on the vanity including the sink. Covers on the bed were not neatly made up. I will never stay there again. 2 other motels in the area.

The room is very clean and the staff was very accommodating

Smells very clean and a quiet place

We stayed at this hotel before the pandemic and it was very nice. The pandemic was not kind to this hotel. Our room was not very clean. There was human hair clumps on the couch, the mirrors were streaked like they were cleaned with a dirty rag, the wallpaper was peeling off in several places, the bathtub drain plug was broken, the access panel on the ceiling had rusty screws. The bed didn't look made when we arrived; hopefully had clean sheets and wasn't finished. The wood molding by the stairway was broken and hanging off. Breakfast wasn't that good either, the sausage paddies looked like they had been boiled and were flavorless. One other thing is that the room was 75 when we arrived. We turned down the AC when we arrived and then left for dinner. When we came back it was still 75 and the AC wasn't on. It appears that this system is setup to only run when it senses someone in the room somehow. It was still 70 and humid when we tried to go to bed. After a while, the system shutdown while we were in bed. I got up to check it and it turned on again. Not sure what the deal is with that. Also, I guess like a lot of hotels now, they don't clean your room every day and ask that you reuse towels at least twice. For the price we paid for this room, I would hope they could at least give us clean towels every day. I was not impressed compared to previous visits.

Excellent place to stay with family. We encountered a whole new experience at Fairfield.

Very clean comfortable hotel. Would def. Stay there again

Room was very clean, quiet and spacious. Bed was very comfortable. Lots of room for unpacking and keeping suitcases, etc. off the floor. Staff was great about providing a couple extra pillows and towels. I would definitely stay there again. I saw no sign of bugs of any kind.

Staff was very nice, room was well maintained and very clean, and the bed was very comfortable

ventalation was noisy

Clean comfortable hotel. A few minor issues which the staff addressed as soon as I alerted them. The sound definitely carries between rooms with doors that connect them.

King room with working fridge, micro and coffee maker. Updated decor. Comfortable bed.

Great hot tub. Main issue was that their pullout sofa beds are very bad. You can laterally feel the springs when you lie on it. Did not have a restful sleep and had aching backs the next morning. Hotel was not able to assist in any way that was helpful.

The air conditioning was loud and did not get lower than 70. The condition of the room was very dated. Employees very nice.

Bathroom way too small!

Very small room, dated appearance. Smaller bathroom. Staff was very helpful.

Not a good stay, if you’re looking for something better please go to holiday inn down the street, I’ve stayed there before and it’s night and day difference. Besides it being outdated and muggy, the gym being the size of a closet; the AC was broken and my room did not go below 74 degrees in the summer. All night they keep sign lights pointed at the windows and they don’t have dark blinds!!! Meaning 1. We did not have any privacy 2. Our room was bright 24/7 from the outside lights or the sun, leading to very poor sleep. Also, maintenance woke us up, when I opened the door, the young man was frazzled and could not tell me why he knocked, just froze, which was pretty suspicious. The cleaning lady knocked on our door on two occasions at 10:00 and 11:00 a.m for which we reminded her our check out was at Noon, then she proceeded to enter our room at 11:15, then acted surprised when we told her check out was at 12 yet again!! I get she was rushing, but we expect privacy until our check out time especially if we have already reminded you. Lastly, cleaning staff was yelling on the phone, leaving their conversation out in open for everyone to hear, showed huge lack of professionalism. I suggest the staff needs a weekend at this hotel to realize how awful it is and how much work the higher ups and management need to do. If you’re looking for a peaceful weekend please please look elsewhere, one should not stay here, pay the extra $100 and find higher rated hotels. Don’t make my mistake.

Our room has an odor like smelly gym feet. The room was not prepared for use of the Murphy bed( no sheets or blankets). Really confused on why two televisions are in our room!! Truly was rather confusing as the kids thought they could watch something on one tv and something different on the other.

Room was very clean, quiet and spacious. Bed was very comfortable. Lots of room for unpacking and keeping suitcases, etc. off the floor. Staff was great about providing a couple extra pillows and towels. I would definitely stay there again. I saw no sign of bugs of any kind.

I highly recommend this hotel!! The entire staff is phenomenal & very professional.

Amazing Hotel! Very clean, beautiful rooms amazing staff. Would reccomend staying again

Friendly staff!

Staff were excellent. Very helpful and attentive.

Staff at check-in was confused. Couldn’t confirm that we had prepaid through Expedia for our two rooms until I pushed the point. Still insisted that my sister-in-law provide a credit card for her separate room? Coffee urn ran out in the morning. Had to hunt down staff to resolve. Many upset guests at breakfast.

the front desk is rude

Very comfortable. Excellent customer service!

Wonderful stay. Everyone was very pleasant and helpful.

Check in was slow , stayed two nights and did not receive new towels, which apparently is the hotel’s normal operating procedure however we were never told of this policy and after being out all day and needed to shower we had no towels. If it had been communicated we could have been more careful with our towel usage. Bottom line overpriced hotel for what we thought we were getting.

Hotel was great- clean, nice room, amenities Ok for what they offered. Got GREAT deal from Hotels.com,,overall stay was very enjoyable- hotel staff was friendly and welcoming.

Well maintained property with easy highway access and nearby restaurants and shopping.

Indoor pool, room was quiet and clean, dining and shopping options in walking distance.

We love the centralized location and easy access to the highway. Only thing we did not like was that although it was snowing, the entrance was not cleared off of snow, making it unsafe to walk in and out.

Nice quiet hotel. Near several restaurants and stores.

Perfect location and easy to get to. Very friendly and helpful staff.

Itcwascin a convenient area close to shopping and easy access to the expressway

Clean and quiet location. Staff nice

Nice quiet hotel, close to highway access

I liked the area where the hotel is positioned. However, the hotel needs to mark how to get into their parking lot better. One could easily go into the dairy queen, taco bell, or BJ's parking lot instead of the hotel parking lot

Convenient to shopping

Beautiful hotel! It was clean and comfortable. The staff was lovely. It was close to many shopping and restaurant options, and it has a nice breakfast included! Would highly recommend!

Bathroom tiny. Breakfast lacking in variety. Need biscuits and gravy

What a wonderful hotel. O only stopped for one night on a trip to Niagara Falls but its was so nice I would definitely recumbent. Good breakfast options too. Spotlessly clean.

Excellent room and great breakfast

The hotel is clean and well maintained. My check in was smooth and quick. The coffee needs work, lol.

Pretty basic experience. The morning breakfast food was a bit disappointing. One day there was no orange juice.

Pool and hot tub are amazing. Breakfast not many hot options and what they had was not good

Staff at check-in was confused. Couldn’t confirm that we had prepaid through Expedia for our two rooms until I pushed the point. Still insisted that my sister-in-law provide a credit card for her separate room? Coffee urn ran out in the morning. Had to hunt down staff to resolve. Many upset guests at breakfast.

Neat and clean, good rooms. Really nice breakfast

Great job. Like the breakfast option. Convenient and relax.