Is parking available at the property?

Free self parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7 AM to 9:30 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Rochester (Irondequoit), within a 10-minute drive of Genesee River's High Falls and Rochester Museum and Science Center. It is 3.9 miles from Strong and 4 miles from Lake Ontario.

What are the policies for guests staying with children?

Up to 4 children aged 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express Irondequoit Hotel in Rochester

Average nightly price at Holiday Inn Express Irondequoit by IHG by month, last 12 months (USD)
Month	Average price
January	$101
February	$105
March	$119
April	$135
May	$160
June	$162
July	$152
August	$148
September	$159
October	$158
November	$134
December	$102

What guests think

Across reviews, Holiday Inn Express Irondequoit by IHG earns praise for friendly staff and a convenient location near shopping and highways, while recurring concerns include facility outages, inconsistent housekeeping, and breakfast that can run short or start late.

Multiple guests report the pool being closed for extended periods, occasional elevator or ice machine outages, and ongoing renovation work. Room quality varies—from spacious, quiet stays with comfy beds to dated spaces with broken HVAC, smoky or musty odors, and maintenance issues. Overall, it suits value-focused stays if you verify amenity status and manage expectations on upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many reviews note frequent pool closures, with additional outages affecting the elevator or ice machines; some renovation work is ongoing.

Related guest reviews

4

Shane

Dec 18, 2022

·

Stayed 19,343 nights

Elevator was not working and we were told it had been down for weeks, pool was also out of service

8

Marioly

Feb 3, 2025

·

Stayed 1 night

Pool is closed

8

Jeanne

Oct 16, 2023

·

Stayed 3 nights

No pool or ice machine in service

8

William

Feb 7, 2024

·

Stayed 21 nights

The pool was not in service any of the time I was there. I would have appreciated being told that prior to my arrival.

2

Emily

Dec 5, 2022

·

Stayed 19,329 nights

Elevator had been broken for a week-was not notified. Clerk offered to carry my 70 year old mother up to the 3rd floor. Got into the room-light bulbs were missing from sockets, one towel for 2 people, beds were made with top sheets only-no elastic bottoms, no plug for the bathtub, and no soap for washing your hands. Also arrived and the pool was shut down...again not notified. One staff member was very helpful but will not stay there again.

6

William

Jun 17, 2024

·

Stayed 2 nights

Pool was closed we booked there for the pool

2

Tonia

Oct 23, 2023

·

Stayed 2 nights

we were given a room on the first floor that did not have working plumbing. The toilet and sink were clogged and the manager told us we should not have been assigned to that room because they knew it was problematic. We were then moved to another room upstairs. There were clumps of hair all over the bathroom floor and dead bugs on the window ledge. The manager came and cleaned it herself when we called. They was also loud banging underneath us because they were renovating the pool.

10

Elizabeth

Aug 22, 2023

·

Stayed 2 nights

Robert checked us in and he was fantastic! We were disappointed in the fact that the pool was closed. The room was very comfortable and it was nice to have a higher toilet for tall people. The only issue was the ice machine was cleared out in the morning when folks left and there was no ice for the day. The pancake machine did not work and the tub was very slippery. We solved the issue with the tub, by putting down a towel - we did not eat pancakes and we went to McDonald's for ice. Other than that we were fine.

6

Cody

Apr 13, 2025

·

Stayed 1 night

The property was good for a one night pass through and for the price. The heat was not working but we didn’t complain because again, it was a one night pass through. The hotel and room were clean but the tub/shower was stained which just looked gross. Also, all the nice machines were broken. The pool’s chemical smell was overwhelming and we didn’t even go in the pool area. Staff was very friendly, property had shopping and food very close (walkable), and the breakfast was just what you expect from a Holiday Inn Express.

6

Emily

Aug 12, 2024

·

Stayed 1 night

Very good, clean basic room. Underwhelming breakfast buffet. In room coffee maker was broken and the pool was indefinitely out of service for repairs. Fitness room available. Nice local beach opens after checkout.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas very clean, while others reported issues like hair in bathrooms, moldy caulk, sticky floors, and odors.

Related guest reviews

2

Ferris

Aug 20, 2023

·

Stayed 1 night

I booked this room months in advance after looking at the reviews and verifying this hotel has a pool, breakfast, and onsite parking. We were not informed until we got there that the pool has been closed. We should have been informed of this in advance. The wifi in the hotel room didn’t work. There was an electrical outlet in the room that didn’t work. The safe didn’t work. There was mold on the bathroom ceiling. The tile floor was sticky and there was a leftover bottle cap on the floor. The tile throughout the hotel was sticky. This was a bad experience. The only positive thing I have to say is the staff was friendly.

10

Lou Ellen

Sep 13, 2024

·

Stayed 1 night

Clean room and common areas. Good breakfast choices. Friendly staff.

10

Michael

May 13, 2025

·

Stayed 3 nights

Room and bathroom very clean. Comfortable bed. Quiet.

6

Natika

May 20, 2025

·

Stayed 3 nights

The bathroom had strands of red hair on the floor and the sink. It was disgusting.

4

Shadae

Sep 5, 2024

·

Stayed 1 night

Bathroom had rust and black grout around tub when asked for another room they stated that the facility was recently updated a month ago and everything should be new ! Lamp was cracked and broken , shower curtain smelled like mold . Won’t come back to this location .

10

Kathy

Jun 9, 2025

·

Stayed 3 nights

The employees were all very friendly and accommodating. All areas were clean and the room was very comfortable.

2

Rebecca

Dec 29, 2023

·

Stayed 1 night

Heat didn’t work. Phone physically broken. Long black hairs all over shower wall and tub, Debris stuck to my feet and tracked into the bed. Gross.

4

Suellen

Dec 4, 2024

·

Stayed 2 nights

I stayed at this hotel when it first opened and it was a great experience. This time it was a hotel in need of a renovation and maintenance. The bathtub caulk was very gross with brown mold and cracking. furniture was beat up looking. Beds and linens were good. Rip in the shade. Could have been cleaner overall. Front desk was very nice.

10

Agnieszka

Sep 29, 2025

·

Stayed 1 night

The room was clean and beds comfortable.

10

Brenda

Nov 9, 2025

·

Stayed 1 night

Everything was perfect! We had a good nights sleep and no worries because the place was clean! They even have good quality hand soap, lotion, shampoo and conditioner! Thank you!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with comfortable beds, but decor feels dated and maintenance issues (HVAC, broken fixtures, noise from above) are reported.

Related guest reviews

8

Bernd

Jun 27, 2025

·

Stayed 5 nights

It was ok. The hotel is a bit aged. The bathtub had some bad caulk etc. It’s just a dated hotel. Not sure how long they will stay a HIE if they don’t remodel. Breakfast first day was not great. Other days it was fine. I stayed for 5 days. There was a roof leak on the 2nd floor with a bucket underneath. You could see mold on the Sheetrock above the ceiling. Not ideal. But. I’m pretty easily pleased. My work location was walking distance away so that’s why I picked it. Also. Generally HIE are quite “nice” this was was certainly in the low end of the HIE spectrum.

10

Marie

Jan 31, 2024

·

Stayed 1 night

Quick check-in. Comfy beds and handicapped tub.

8

Michelle

Apr 17, 2025

·

Stayed 2 nights

The hotel had hot dining options for breakfast, which is a plus. The microwave and fridge in the room was also a great benefit to us. Target is within walking distance. So many places to eat conveniently located near this location. The room was extremely hot, (even with the heat off)which made it uncomfortable to sleep. The ac/heat unit was broken upon arrival so maybe that's why it was so hot. Our stay wasn't a bad stay. Thanks for the kind and polite staff who assisted us during our stay.

10

Barbara

Nov 19, 2023

·

Stayed 1 night

This hotel is in a great location for visiting Rochester, with easy access to major highways in and out of the city. The property is clean, well kept, and has a friendly, helpful staff. The rooms are generous in size, and the beds are divine!

10

Craig A.

Dec 21, 2025

·

Stayed 2 nights

The room was excellent . The room was very spacious & clean. Excellent service from the time of arrival , from the front desk to the cleaning staff . All of my needs were met . I plan on staying again in the near future .

6

Jennifer

Jun 21, 2025

·

Stayed 1 night

The hotel was ok for a one night visit. It was clean and the bed was comfortable.

6

Susan

Mar 18, 2023

·

Stayed 4 nights

We changed hotels after 1 night since the pool was closed for an extended period. The room was nice and big (2 queens).

8

Theresa

Feb 3, 2025

·

Stayed 1 night

We got a handi cap room and the beds are hard as a rock

8

Sofia

May 31, 2023

·

Stayed 5 nights

Clean, good location, decent breakfast though not many options. Close to IHOP so there is an alternative. Nice rooms, comfortable beds and good Wi-Fi.

8

Maria

Sep 23, 2023

·

Stayed 1 night

Good breakfast, friendly staff, comfortable room. I could hear the guests in the room above me moving around all night; their footsteps were really loud on my ceiling. Bathrooms were not as clean as they could have been and the carpeting on the stairway was really dirty. The positives outweighed the negatives,however, and I would recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful, though service can be inconsistent due to housekeeping shortages, slow or rude front-desk interactions, and check-in delays.

Related guest reviews

10

Kerstyn

Jun 14, 2025

·

Stayed 1 night

Joy at the front desk was a hero. We were having trouble checking in and getting our key to work and she was so helpful and patient. She's the reason that I will definitely book again. The hotel location is so convenient and shares a plaza with Target and IHOP which is helpful for grabbing a quick bite and anything we forgot to pack!

10

Tammy

Jul 1, 2025

·

Stayed 1 night

Very helpful staff.

4

daniel

Jul 1, 2024

·

Stayed 1 night

The Deskclerk treated us like we were a bother when we were checking in. He seemed more intererested in the computer screen behind the counter. Questioned the reservation because it was made by wife's maiden name. The other staff were nice and tried to be helpful. The breakfast buffet had no plates. How can a hotel with a breakfast service run out of paper plates?? Was told they were on order. If I owned the company, I'd offer 5 free nights with an apology.

2

gerald

Jun 21, 2025

·

Stayed 4 nights

we have been coming here for years. never ever bad. this time extremely nonexistent room cleaning. no trash dumping, forget clean towels. we know how to make our own bed. There from Thursday till Monday.

2

Charlene

Oct 3, 2023

·

Stayed 3 nights

We stayed at Holiday Inn for 3 nights. Our rooms were never tidied while we stayed there because of a shortage of staff apparently. Although we were put up in a non smoking room, the room reeked of smoke. We asked the receptionist for another room, however they were sold out. We were handed room spray to help mask the odour. We constantly had to ask for clean towels and toiletries a well. The least the hotel could do was empty the trash for us or make the beds for us. We stayed with our 11 month old at the hotel and didn’t have the best experience.

2

Marybeth

Aug 15, 2024

·

Stayed 1 night

tv did not work - ran out of breakfast food - staff is rude

8

David

Sep 13, 2023

·

Stayed 2 nights

They seemed to be understaffed, but the staff was friendly. I enjoyed the breakfasts!

10

Daniel

Aug 25, 2023

·

Stayed 3 nights

I always choose the Holiday Inn Express when visiting ROC. It's perfect for me. It fits my needs. There are conveniences like Tim Horton's Donuts, Kwik Fil gas, IHOP, Starbucks, and Chipolte within walking distance! Excellent property. It's a great value. Erica at the front desk was extremely helpful. I'm looking forward to the upgrade changes being made and visiting ROC again!

10

Roxanne

Jul 13, 2025

·

Stayed 2 nights

I really appreciate a good staff who's also kind to their clientele and you had that especially on a July 4 th weekend. Very attentive. Thanks for a great stay.

8

Melissa

Aug 9, 2023

·

Stayed 1 night

Smooth check in, friendly and attentive staff, nice clean room with all the amenities we could need offered complimentary toiletries that guests may have forgotten.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for shopping and dining with easy highway access; several guests appreciated being next to Target and IHOP, though one found the entrance hard to spot.

Related guest reviews

10

Julia

Jun 13, 2025

·

Stayed 2 nights

It is conveniently located by a great restaurant a target and other fast foods and close or other stores of interest

10

Kerstyn

Jun 14, 2025

·

Stayed 1 night

Joy at the front desk was a hero. We were having trouble checking in and getting our key to work and she was so helpful and patient. She's the reason that I will definitely book again. The hotel location is so convenient and shares a plaza with Target and IHOP which is helpful for grabbing a quick bite and anything we forgot to pack!

10

Lou Ellen

Oct 4, 2024

·

Stayed 1 night

I like the location of this property.

10

John

May 27, 2023

·

Stayed 2 nights

Easy access, good location

10

Steven

Jun 2, 2025

·

Stayed 1 night

Great location to shopping and restaurants. Easy access to highway. Clean room. Staff was very friendly. Great breakfast

10

Barbara

Nov 19, 2023

·

Stayed 1 night

This hotel is in a great location for visiting Rochester, with easy access to major highways in and out of the city. The property is clean, well kept, and has a friendly, helpful staff. The rooms are generous in size, and the beds are divine!

8

Paul

Nov 26, 2023

·

Stayed 9 nights

Hard to find entrance in the rain and dark

10

Judith

Jul 18, 2024

·

Stayed 3 nights

I love it's proximity to Target

10

DANIEL

Oct 8, 2023

·

Stayed 3 nights

It was situated in a convenient area and we felt safe

8

Xavier

Jun 17, 2025

·

Stayed 3 nights

Property and staff were great. Breakfast was pretty good. Close to a lot of restaurant, shops and not a far drive from several things worth doing.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some enjoyed hot options and variety, while others found items empty, equipment not working, or hours starting too late for early departures.

Related guest reviews

8

Bernd

Jun 27, 2025

·

Stayed 5 nights

It was ok. The hotel is a bit aged. The bathtub had some bad caulk etc. It’s just a dated hotel. Not sure how long they will stay a HIE if they don’t remodel. Breakfast first day was not great. Other days it was fine. I stayed for 5 days. There was a roof leak on the 2nd floor with a bucket underneath. You could see mold on the Sheetrock above the ceiling. Not ideal. But. I’m pretty easily pleased. My work location was walking distance away so that’s why I picked it. Also. Generally HIE are quite “nice” this was was certainly in the low end of the HIE spectrum.

10

Steven

Jun 2, 2025

·

Stayed 1 night

Great location to shopping and restaurants. Easy access to highway. Clean room. Staff was very friendly. Great breakfast

4

Michael

Oct 31, 2024

·

Stayed 3 nights

The breakfast was terrible. They ran out of Bannans, and the guy taking care of the breakfast bar was watching a video on the Business Center computer. Not what I would call breakfast.

6

Michael

Aug 7, 2024

·

Stayed 1 night

The only negstive was the breakfast was shut down before 10 AM and no coffee was available.

8

Wendy

Sep 11, 2025

·

Stayed 1 night

Checkin was fast and easy. The room was clean and comfortable. We were staying one night to go fishing the next day. I realize you can’t have the breakfast area opened all the time but to be told you can’t even touch the cereal at 5:30 in the morning is really ridiculous. There was about 6 people there at that time.

10

Ramenteria

Jun 14, 2025

·

Stayed 4 nights

Spaceous, quiet and kind. Wholehearted breakfast! Very good!

8

Xavier

Jun 17, 2025

·

Stayed 3 nights

Property and staff were great. Breakfast was pretty good. Close to a lot of restaurant, shops and not a far drive from several things worth doing.

8

Denise

Apr 24, 2023

·

Stayed 1 night

Telephone in my room did not work; no wake up call. Breakfast was not good. Eggs cold and sausage was well done.

8

Maria

Sep 23, 2023

·

Stayed 1 night

Good breakfast, friendly staff, comfortable room. I could hear the guests in the room above me moving around all night; their footsteps were really loud on my ceiling. Bathrooms were not as clean as they could have been and the carpeting on the stairway was really dirty. The positives outweighed the negatives,however, and I would recommend.

10

Joyce

Nov 24, 2024

·

Stayed 1 night

We enjoyed our stay. The breakfast and coffee very delicious. The pool was great. Friendly staff. Clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2	3 $192
4 $120	5 $108	6 $108	7 $112	8 $125	9 $223	10 $222
11 $130	12 $117	13 $115	14 $141	15 $189	16	17 $259
18 $121	19 $119	20 $150	21 $154	22 $116	23 $158	24 $153
25 $116	26 $113	27 $113	28 $126	29 $168	30 $211	31 $158

Su	Mo	Tu	We	Th	Fr	Sa
1 $98	2 $104	3 $101	4 $112	5 $202	6 $269	7 $188
8 $109	9 $94	10 $94	11 $101	12 $102	13 $149	14 $145
15 $113	16 $94	17 $97	18 $101	19 $120	20 $178	21 $136
22 $106	23 $87	24 $94	25 $105	26 $116	27 $150	28 $121
29 $106	30 $93

Holiday Inn Express Irondequoit by IHG

Prices for Holiday Inn Express Irondequoit by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, Multiple Beds

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room

Guest reviews of Holiday Inn Express Irondequoit by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Irondequoit by IHG

Considering this hotel for your Rochester trip?

Prices for upcoming dates