Name: Hilton Garden Inn Jackson Pearl
Address: 438 Riverwind Dr, Pearl, Mississippi, United States of America, Pearl, Mississippi, US
Price range: $94–$257 per night
Rating: 8.28

What guests think

At Hilton Garden Inn Jackson Pearl, travelers often praise the friendly, helpful staff and convenient location near restaurants, shopping, and attractions, and some mention feeling safe, while opinions on cleanliness vary.

Many reviews note significant interstate noise in some rooms and mixed bed comfort, alongside recurring maintenance issues such as weak air conditioning, faulty showers, and broken blinds or amenities. Dining feedback is mixed: breakfast is typically an extra charge and sometimes praised, while the on-site grill and evening restaurant service receive criticism or are unavailable. Best for a short stopover if you can accept potential noise and uneven room conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

A pool is available; one guest wished it were indoors and others enjoyed it. Some facilities underwhelmed, with reports of evening restaurant/bar closure, inedible grill food, hot common areas, and one missed airport shuttle pickup.

Related guest reviews

8

Thomas

Nov 2, 2024

·

Stayed 1 night

I liked the layout, the staff was great and friendly, breakfast was fabulous. I wish the pool was inside.

6

Marsha

Jul 7, 2023

·

Stayed 1 night

Poorly trained staff. A group of 5 staff were talking around check in. It took awhile to check in as I believe the person serving us had to be helped several times. Our bath had body lotion instead of conditioner hanging in the shower. Upon checkout, the lady came from talking to the maintenance person to check us out. I told her of the body lotion problem. She seemed confused and asked the maintenance man if lotion should be hanging in the shower. He said no. I can only imagine that the person has never stayed in a hotel!!! Put every check in person in a room for a night to see what staying in hotel is all about. Very disappointed that the restaurant and bar were not operating in the evening. One of the reasons we like Hilton Garden Inns is not having to go out to dinner outside the hotel. This Hilton is not up to par.

6

Sandra

Jun 26, 2023

·

Stayed 1 night

I had to wait in the lobby, past the check in time, along with a few others because our rooms were not ready. Then when i got to the room it was not very clean. There was hair in the sink, and the sofa was quite disgusting. We couldn’t sit on it without covering it with a bed sheet because there were weird stains on it. When we opened the sofa bed there were gross stains and trash and crumbs in there! I rubbed a hand towel on the floor and sure enough, it was extremely dirty. I will share that my kids and I loved the pool. I like these hotels and so I was surprised about this one in Pearl.

4

Candi

Apr 29, 2024

·

Stayed 1 night

The location is convenient with a few restaurants nearby. The room itself was not clean. The same is true from the last visit there and I didn’t leave a review because I figured it may have been an isolated incident. This confirmed it. The toilet had visible urine stains around the toilet seat, the pullout couch had horrible stains on the mattress. There was dried blood on the desk. A white desktop. Clearly no one cleaned the room. The floors and mirrors were dirty. We waited 45 minutes for their shuttle at the airport. I called and was told the shuttle was full with a pilot and crew and would return shortly. It never showed. This feature is how I even found this hotel! The staff is nice. Everyone was really nice but the rooms are disgusting and I’ll never stay at this property again.

10

Adrienne

Apr 3, 2024

·

Stayed 3 nights

Staff were very helpful and the entire facility was very well maintained.

8

Anne

Mar 5, 2024

·

Stayed 1 night

Food at the grill on site inedible...disgusting. old oil in the fryer was rancid. Just disgusting. I ordered the Bistro Chicken and fries.

2

susan

May 20, 2024

·

Stayed 1 night

I don’t know how this property had such a good rating. The walls were dirty/stained in the bathroom, the paint on the door frame was very noticeably mismatched. The elevator was very hot and stinky. There’s a smell that soaked into my things. I will have to wash everything I brought. We only stayed one night. The ac in the hallway was off. It was hot and humid and the old carpet stunk. The ice was mostly melted from the ice machine. I could not believe the cost for a room in such disrepair. Hilton has enough money to repair carpet, paint, ice machines, and AC. There was a couple that only stayed a couple hours and left as I was checking in. Very disappointing hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, ranging from very clean rooms to serious issues like stained or dirty sofa beds, hairs or mildew in bathrooms, dirty floors, and lingering odors.

Related guest reviews

2

Colin

May 31, 2025

·

Stayed 1 night

Where do I start, with the broken beer bottle glass, drugs on the on the flood, the blood and piss on the walls? It's a sht hole.

10

alisha

Oct 26, 2025

·

Stayed 1 night

Staff was very nice and helpful. Hotel was super clean and room was excellent

4

Molly

Apr 4, 2024

·

Room was dirty with used wet wash cloth on the side of the tub and a dirty pillowcase thrown behind the tv. Did not seem very clean at all. Location is fairly noisy right beside the interstate, but it’s a convenient location.

10

Charles

Aug 23, 2025

·

Stayed 1 night

Great clean & safe place to sleep on a road trip.

8

Maria Rita

Oct 28, 2024

·

Stayed 1 night

What we like is the excellent customer service I received with the front desk Christy Blue at Pearl Mississippi. What we didn't like is the red blood stained at the sofa bed. My kids doesn't want to even go that area when they saw it. I think Hilton needs to change it.

10

Jeffrey

Jun 3, 2023

·

Stayed 1 night

The check in was great. The room size was wonderful. The beds were comfortable. The general cleanliness was lacking to say the least. There were crumbs and a stain on the mattress of the foldaway bed. There was mildew in the shower and the closet doors were filthy. The ceiling fan didn’t work as well. Check out was fine but we were surprised to find out the breakfast buffet was an additional charge.

4

Candi

Apr 29, 2024

·

Stayed 1 night

The location is convenient with a few restaurants nearby. The room itself was not clean. The same is true from the last visit there and I didn’t leave a review because I figured it may have been an isolated incident. This confirmed it. The toilet had visible urine stains around the toilet seat, the pullout couch had horrible stains on the mattress. There was dried blood on the desk. A white desktop. Clearly no one cleaned the room. The floors and mirrors were dirty. We waited 45 minutes for their shuttle at the airport. I called and was told the shuttle was full with a pilot and crew and would return shortly. It never showed. This feature is how I even found this hotel! The staff is nice. Everyone was really nice but the rooms are disgusting and I’ll never stay at this property again.

8

Ethan

Apr 27, 2025

·

Stayed 1 night

The property was clean and safe

8

Lindsey

Apr 28, 2024

·

Stayed 1 night

The hotel itself is nice. It is right on the highway so it’s a bit noisy in the room. The bathtub could have used a good cleaning. There were hairs all in the bottom of it. The lady that checked us in was very pleasant. The beds were comfortable. Restaurants and shopping is easily accessible from this location.

2

susan

May 20, 2024

·

Stayed 1 night

I don’t know how this property had such a good rating. The walls were dirty/stained in the bathroom, the paint on the door frame was very noticeably mismatched. The elevator was very hot and stinky. There’s a smell that soaked into my things. I will have to wash everything I brought. We only stayed one night. The ac in the hallway was off. It was hot and humid and the old carpet stunk. The ice was mostly melted from the ice machine. I could not believe the cost for a room in such disrepair. Hilton has enough money to repair carpet, paint, ice machines, and AC. There was a couple that only stayed a couple hours and left as I was checking in. Very disappointing hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms vary: many near the interstate are noisy, and bed comfort ranges from comfortable to very firm or lumpy. Several maintenance problems appear, including faulty AC, lukewarm showers, torn blinds, dead bulbs, and nonworking coffee makers.

Related guest reviews

8

Lauren

May 8, 2025

·

Stayed 1 night

The interstate is very loud all night. If you are a light sleeper probably not the place to stay. Other than that it’s a great place. They have a breakfast buffet available for $12.50/person.

8

Dawn

Jun 17, 2025

·

Stayed 1 night

The room was okay but needed some work. Showerhead in bathroom did not work Properly and the blind in the window was torn up Ll

8

Leann M

Feb 20, 2025

·

Stayed 1 night

The room was next to interstate and noisy all night. No sound barrier

8

Andru

Jul 23, 2024

·

Stayed 1 night

Good clean hotel. Good staff. A little close to interstate so a lot of rod noise.

10

kelly

Mar 31, 2023

·

Stayed 1 night

We arrived after midnight& the staff was great. Beds were great.

6

Sandra

Feb 22, 2024

·

Stayed 2 nights

It is a lovely hotel, although it is practically sitting on I20. The rooms facing the interstate are very noisy. We first were in a room on the interstate. We checked in late and I thought I could drown the noisiness with the air conditioning. The air conditioning didn't work. A nice evening receptionist moved us to a room on the back side of the Hilton. That morning, the Kuerig didn't work for coffee. I reported it to a gentleman at the desk. The next morning, the Kuerig still wasn't working.

4

Darlene

Jun 23, 2025

·

Stayed 2 nights

The staff was beyond excellent. This property is the pits. For $200 a night, you would think a person could have a great sleep. These mattresses are horrible, full of lumps, and the down pillows are just that. Down. My body was in agony. Then I had to literally beg for clean towels on the second day. Forget eco-friendly. I do not bathe with a dirty towel at home. Could not open the curtains. The panel on the air conditioning unit is loose. The property gets a zero. The staff, however, makes it okay. The cooks and hostesses in the kitchen are top-notch; they get a 10. Mr. Thompson and his staff are fantastic.

6

Corey

May 29, 2023

·

Stayed 1 night

The beds in this hotel are super firm! Like sleeping on a brick! Also this hotel is right next to the interstate! If you stay here ask for a room on the north side of the hotel otherwise you will hear traffic noise all night like we did! Not a very enjoyable experience due to the noise and the hard beds.

10

Tina

Jul 19, 2024

·

Stayed 1 night

We were there for just a night. The room was clean and comfortable. Will stay again on our next trip that way.

4

Stacie

Apr 7, 2024

·

Stayed 1 night

Its was not good. The pull out couch had blood stains on mattress. No toilet paper, the blinds were broke and light bulbs didn't work. Plus there was no sound wall from interstate so no sleep

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and helpful, with standout front desk hospitality. Some guests report check-in delays, training or professionalism issues, disputes over pet or prepaid breakfast charges, and an isolated shuttle failure.

Related guest reviews

2

Bryson

Dec 10, 2024

·

Stayed 1 night

Property was dirty, AC did not work. Staff wasn’t not professional.

10

Robert

Jul 6, 2025

·

Stayed 1 night

The woman at the front desk went above and beyond to help with a cognitively disabled guest. Thank you so much!

10

Stephen

Jun 4, 2023

·

Stayed 2 nights

Staff very friendly. Rooms were clean and comfortable. Only drawback was our room faced the interstate which was noisy. Tired enough that I could sleep but it was noisy.

6

Jan

Apr 8, 2023

·

Stayed 1 night

The only problem was we checked in at 4:30 and our room wasn’t ready and we were told to come back in 30 minutes. We had been on the road for 8 hours and were a little put out. Also, our room was on the I-20 side of the building and was VERY noisy with Highway noise.

10

Benay

May 30, 2023

·

Stayed 2 nights

The hospitality from the staff!

4

Candi

Apr 29, 2024

·

Stayed 1 night

The location is convenient with a few restaurants nearby. The room itself was not clean. The same is true from the last visit there and I didn’t leave a review because I figured it may have been an isolated incident. This confirmed it. The toilet had visible urine stains around the toilet seat, the pullout couch had horrible stains on the mattress. There was dried blood on the desk. A white desktop. Clearly no one cleaned the room. The floors and mirrors were dirty. We waited 45 minutes for their shuttle at the airport. I called and was told the shuttle was full with a pilot and crew and would return shortly. It never showed. This feature is how I even found this hotel! The staff is nice. Everyone was really nice but the rooms are disgusting and I’ll never stay at this property again.

2

Thomas

Sep 24, 2023

·

Stayed 1 night

When we booked on Expedia, the listing said pet friendly. I sent a message asking for a 1st floor room because we have a dog. After 8 hours in a car and arriving at 1am, we were berated about not paying for a dog to stay in advance. Nowhere on Expedia did it say there is a $75 charge. They don’t charge for kids but do for dogs? The front desk person was nasty. We were there for 7 hours total. Overall crapy experience after a long day.

10

Jimmy

Oct 27, 2024

·

Stayed 1 night

Very nice hotel and desk reps were great.

10

Adrienne

Apr 3, 2024

·

Stayed 3 nights

Staff were very helpful and the entire facility was very well maintained.

6

June

Jun 22, 2024

·

Stayed 1 night

The property is older, but the staff were nice and room was clean. Breakfast was good, however they did not recognize prepaid breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Jackson-area attractions with restaurants and shopping nearby; some guests noted feeling safe. Proximity to the interstate makes access easy but contributes to notable traffic noise for rooms on that side.

Related guest reviews

8

Jerry

Apr 16, 2024

·

Stayed 1 night

Nice property with access to many restaurants

8

Lauren

May 8, 2025

·

Stayed 1 night

The interstate is very loud all night. If you are a light sleeper probably not the place to stay. Other than that it’s a great place. They have a breakfast buffet available for $12.50/person.

8

james

Apr 13, 2024

·

Stayed 1 night

Very good location

4

Molly

Apr 4, 2024

·

Room was dirty with used wet wash cloth on the side of the tub and a dirty pillowcase thrown behind the tv. Did not seem very clean at all. Location is fairly noisy right beside the interstate, but it’s a convenient location.

10

Melissa

Sep 15, 2025

·

Stayed 1 night

It is a great pet friendly hotel. Perfect location to all things in the Jackson area. Trustmark park, outlet shopping….right next door!

8

Andru

Jul 23, 2024

·

Stayed 1 night

Good clean hotel. Good staff. A little close to interstate so a lot of rod noise.

10

Chris

Aug 8, 2025

·

Stayed 1 night

Safe with a bunch of restaurants nearby

8

Pamela

Jul 3, 2023

·

Stayed 1 night

Our room was on interstate side and the traffic noise was very loud.

8

Ethan

Apr 27, 2025

·

Stayed 1 night

The property was clean and safe

8

Lindsey

Apr 28, 2024

·

Stayed 1 night

The hotel itself is nice. It is right on the highway so it’s a bit noisy in the room. The bathtub could have used a good cleaning. There were hairs all in the bottom of it. The lady that checked us in was very pleasant. The beds were comfortable. Restaurants and shopping is easily accessible from this location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast usually costs extra; quality feedback ranges from delicious/fabulous to average, and recognition of prepaid breakfast was inconsistent. The on-site grill and evening restaurant service received complaints, including inedible food and limited or closed operations.

Related guest reviews

8

Thomas

Nov 2, 2024

·

Stayed 1 night

I liked the layout, the staff was great and friendly, breakfast was fabulous. I wish the pool was inside.

8

Lauren

May 8, 2025

·

Stayed 1 night

The interstate is very loud all night. If you are a light sleeper probably not the place to stay. Other than that it’s a great place. They have a breakfast buffet available for $12.50/person.

6

Kellie

Jul 13, 2024

·

Stayed 1 night

What to get a key while guy talked with someone luck our son was in the room and had key. $14 dollars for breakfast don’t think after $160+ for room

8

Arletta

Jul 6, 2025

·

Stayed 1 night

Only disappointment was had to pay for continental breakfast.

6

Marsha

Jul 7, 2023

·

Stayed 1 night

Poorly trained staff. A group of 5 staff were talking around check in. It took awhile to check in as I believe the person serving us had to be helped several times. Our bath had body lotion instead of conditioner hanging in the shower. Upon checkout, the lady came from talking to the maintenance person to check us out. I told her of the body lotion problem. She seemed confused and asked the maintenance man if lotion should be hanging in the shower. He said no. I can only imagine that the person has never stayed in a hotel!!! Put every check in person in a room for a night to see what staying in hotel is all about. Very disappointed that the restaurant and bar were not operating in the evening. One of the reasons we like Hilton Garden Inns is not having to go out to dinner outside the hotel. This Hilton is not up to par.

4

Maria

Mar 10, 2024

·

The beds were comfortable and bathrooms clean. However, the sofa bed mattress was disgusting and ended up sleeping at the feet of the king size bed with the rest of the family. Needless to say, didn’t get a good night rest. The rooms didn’t have the waters that should come with the stay and when we asked, the staff insisted that we had water in our room. It felt like we were being accused of stealing just like when we checked in and the staff insisted I had not paid for breakfast as their coding didn’t reflect that. Once I provided proof from the Expedia app, they asked me to print it out to give them a copy. Of course I don’t carry a printer with me when I travel so they were kind to just make a note and waive the print out. It was late, I had my seven year old twins falling asleep and the last thing I needed was a substandard check-in experience. Their snack area for purchase and breakfast were also below any Hilton standard. Will never stay at this location again.

4

Bob

Nov 5, 2023

·

Stayed 1 night

Interstate traffic noise kept me awake most of the night. Desk clerk said there was no complimentary breakfast, but when I checked out breakfast was being prepared. Overall, I would rate this hotel a two star.

8

Kathy

Nov 8, 2024

·

Stayed 2 nights

Breakfast was delicious!

6

June

Jun 22, 2024

·

Stayed 1 night

The property is older, but the staff were nice and room was clean. Breakfast was good, however they did not recognize prepaid breakfast.

8

Anne

Mar 5, 2024

·

Stayed 1 night

Food at the grill on site inedible...disgusting. old oil in the fryer was rancid. Just disgusting. I ordered the Bistro Chicken and fries.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$124
March	$111
April	$127
May	$134
June	$137
July	$140
August	$126
September	$146
October	$149
November	$128
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $171	19 $173
20 $132	21 $156	22 $159	23 $149	24 $123	25 $146	26 $185
27 $114	28 $124	29 $132	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $142	3 $145
4 $118	5 $128	6 $134	7 $128	8 $125	9 $130	10 $126
11 $101	12 $129	13 $125	14 $131	15 $185	16 $250	17 $257
18 $96	19 $110	20 $133	21 $135	22 $129	23 $127	24 $122
25 $94	26 $117	27 $132	28 $129	29 $128	30 $115	31 $146

Hilton Garden Inn Jackson Pearl

Prices for Hilton Garden Inn Jackson Pearl

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

One Bedroom Suite, Two Queen Beds

Mini Suite, One King Bed

Room, 1 King Bed, Accessible

Suite, 2 Queen Beds, Accessible

Room, 1 King Bed

Two Queens

Room, Accessible

Guest reviews of Hilton Garden Inn Jackson Pearl

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Jackson Pearl

Prices for upcoming dates