Is parking available at the property?

Free self-parking is available on-site, although it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately THB 730 for adults and THB 365 for children.

Does the property allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of THB 2400 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Bangkok, just steps from Emporium and Benchasiri Park, and approximately 0.5 mi (0.8 km) from EmQuartier and 1.6 mi (2.6 km) from Terminal 21 Shopping Mall. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, the property features a swimming pool. Specific details about the pool type (indoor/outdoor, heated/not heated) and operational hours are not provided.

What are the policies for guests staying with children?

Children are welcome at the property. One child 6 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of THB 1600 per night. Advance request or confirmation may be required for availability.

Emporium Suites by Chatrium in Bangkok

Average nightly price at Emporium Suites by Chatrium by month, last 12 months (USD)
Month	Average price
January	$141
February	$132
March	$126
April	$122
May	$118
June	$122
July	$139
August	$140
September	$135
October	$128
November	$141
December	$190

What guests think

Emporium Suites by Chatrium earns praise for its central location with direct BTS access and mall links, spacious apartment-style rooms with views, and a good pool and gym, but reviews also cite dated interiors, minor maintenance quirks, and elevator waits.

Staff are frequently described as friendly and helpful, though some guests report inconsistent service at the front desk or restaurant. Breakfast satisfies many, but several find the selection limited for a five-star property. Expect a convenient, roomy stay with excellent transport access and a few trade-offs in age and efficiency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests regularly praise the large pool and well-equipped gym. A recurring issue is very slow elevators—sometimes with one car out of service—leading to long waits.

Related guest reviews

10

Lennart

Aug 7, 2025

·

Stayed 3 nights

Det var femte gången familjen stannade på detta utmärkta hotell. Denna gång hade vi lite otur att få ett rum där en av garderoberna luktade kraftigt rök. Personalen försökte spreja bort lukten. I badrummen så har de fortfarande tvågreppsblandare som man får skruva på rätt mycket. Men detta är små detaljer på ett i övrigt fantastiskt hotell med underbar pool, fint gym och ett mycket bra läge.

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10

Adeel

Jul 16, 2024

·

Stayed 3 nights

Meget bra beliggenhet vegg i vegg med Emporium kjøpesenter, og t bane system. Fint og stort basseng, samt alt du trenger av treningsutstyr. Helt ok frokost. Kun 2 fungerende heiser skapte mye kø og venting på heiser. Trapper kan ikke benyttes. 1 hels er under oppbygging, og ville være klar en gang i oktober. Alt i alt et godt opphold.

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8

Stephan

Dec 28, 2025

·

Stayed 1 night

love staying at the Emporium Suites as the location is the best. Attached to a shopping center and next to a BTS station it is easy to get around and do some shopping or find a place to eat. It has also a top notch fitness area and very good swimming pool.

8

Jhony

Sep 28, 2025

·

Stayed 2 nights

Big large room. Good view of Bangkok sky line. Large pool, but the baby pools was a little small. Breakfast was ok. The hotel is connected with a large shopping mall. The mall has a large food court but it’s expensive. There are not many restaurants in the area. The staff was very polite and friendly.

10

Sean

Oct 8, 2024

·

Stayed 3 nights

Ah, the good times. Before covid, I stayed here a lot and the standards have not left. Emporium is clean, cozy, and convenient. My room had an amazing view facing east, Sukhumvit. I was on the 38th floor. So easy and convenient to get to the BTS and around the city. The ONLY downside is the elevator can get congested and you might wait more than 5-10 minutes before an elevator comes. That said, I love this and cant wait to stay again.

6

Carol

Nov 18, 2024

·

Stayed 2 nights

We liked the location on Sukhumvit rd, close to the shopping centres. The staff were friendly. The pool looks although didnt get to use. Dislikes: This is not a 5 star property, room is looking tired, lifts, 3 of of, 1 not working the whole time are painfully slow and really make a big impact on enjoying your stay. The buffet breakfast is very small, very few options for a 5 star hotel. Especially considering all other 5 star hotels close by who are far more superior. For over $500 AUD for 2 nights there are so many better options close by. I wont be returning.

8

Kim

Aug 5, 2025

·

Stayed 6 nights

This location is prime. Easy access to sky train. Very convenient. Connect to 3 big malls. We can get everything so easily. Lots of choices in terms of food, such as food courts to top restaurants. I love its prime location. We stayed in the one bedroom so we had washing machine to use. My husband mentioned that their gym was in excellent condition with no equipment missing. The pool was gorgeous.

6

Jeffrey

Apr 11, 2025

·

Stayed 9 nights

I always stay at Emporium Suites while in Bangkok. The location is excellent but this time they had construction on driveway entry and safety concern with ongoing traffic. Also, the elevators have also ways been slow and they only had two out of three working so no fun at all.

8

Tareen

Jul 26, 2024

·

Stayed 5 nights

Great location but smelly carpets and long lines for the elevator . Be ready to wait at least 15-30 mins for each elevator !

10

Lawrence

Nov 19, 2024

·

Stayed 1 night

Awesome pool and really good gym. Breakfast buffet changes its selection daily which is good. Staff very efficient and friendly. Finally, cant beat the location, right on the BTS and the three emporia malls

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and well kept, with many noting thorough housekeeping. However, a few reviews report lapses such as missed replenishment and occasional pests.

Related guest reviews

6

Akira

Dec 1, 2023

·

Stayed 2 nights

建物が古いせいか、お風呂の水が止まらず、ずっとちょろちょろ出ていた。コーヒーのコップは、洗い残しがあった。グラブのアプリデビューで、使い方が不安で、フロントの方に聴いたら、日本語ができるかたで、丁寧におしえてくださって、無事タクシーにのることができたのは、本当にたすかった。両替もデパートの地階にあるし、交通の便もよいし、デパートは隣だし、上記2点以外は良かった。

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10

Dag

Nov 18, 2025

·

Stayed 2 nights

Fint rom, bra renhold

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6

Ruttanatip

Aug 21, 2023

·

A busy hotel connected to a big shopping mall and located on one of the main roads in Bangkok. Easy access to foods & transportation. We should receive a VIP access but not sure what that meant. We were told that we could drink up to one set of soft drinks free from the mini bar for our 2 night stay. Encountered a cockroach in the middle of the night in our kitchenette area on the first night. Tried to kill it but unsuccessful. Reported it to the hotel they graciously offered to change our room or do a “deep-clean”. We opted for the later as it would be too much to pack up and move again. Had al carte breakfast that wasn’t impressive. Asked for a soy latte only to be offered to mix hot soy milk with coffee by the waitress who couldn’t understand when I explained streamed milk in native Thai.

10

Rachel

Oct 15, 2025

·

Stayed 2 nights

Clean room, very convenient to get around!!!

10

Anjit

Nov 18, 2025

·

Stayed 4 nights

Was upgraded to a two bedroom suite. Spotlessly clean rooms, bathrooms and kitchen. Lovely views from both picture windows. Connected to superb high end malls. Very friendly staff. Time well spent.

6

YONGWOON

Aug 19, 2025

·

Stayed 4 nights

교통편이나 편의시설등은 좋아요. 편의점을가려면 좀 복잡하고 멀긴하지만. 하우스키핑서비스에 좀더 신경을 쓰면 좋을것 같아요. 외출후 돌아왔을때 청소상태가 그렇게 만족할 만한 수준은 아니였습니다.그외 호텔 내부 레이아웃이나 시설등은 만족할만합니다. 호텔 위치도 너무 좋구요.

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10

Yoko

Sep 23, 2025

·

Stayed 3 nights

Large and clean room

6

David Tomas

Jun 19, 2025

·

Stayed 16 nights

Sentralt men rommene er slitne etter alle årene. En gammel traver. Noen maur på rommet.

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6

karandev

Sep 24, 2024

·

Stayed 7 nights

Been staying at Emporium for over 15 years and slowly witnessing a decline in overall quality with the property getting much more expensive. This time we had a dead cockroach in the bathroom and a malfunction in the shower with no cold water in one of the bathrooms of the suites, No phone working in the second room, no equipment in the kitchen. All issues were handled promptly by the staff but this is a stark difference to previous stays.

10

Jason Brett

Nov 16, 2025

·

Stayed 2 nights

Great location, room was perfect, clean and high level to capture the awesome view of the city. The staff are super friendly and always helpful. Breakfast was buffet style and plenty to choose from. Will stay again. Highly recommend. 5⭐️

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AI-generated summary based on recent guest reviews

Rooms

Suites are very spacious with city views and apartment-style layouts, often including balconies or laundry machines. Decor and bathrooms feel dated, many showers are over bathtubs, and some guests mention weak water pressure or occasional external noise.

Related guest reviews

8

Masaaki

Jul 7, 2024

·

Stayed 10 nights

全体的に老朽化しているものの、快適に過ごすことはできた。ただ、可動しているエレベーターが2機しかなく、時間帯によってはエレベーターを待つ時間がかなり長かった。また、近くのホテルのルーフトップバーの音楽がかなりうるさいので気になる人は眠れないかもしれない。

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8

MINAMI

Sep 9, 2025

·

Stayed 1 night

立地がすごく良くて、買い物にすぐに行けて良かったです。部屋も清潔に清掃されていました。とても広くて広々としていました。シャワー室の排水が悪かったのが残念でした。

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10

Shiro

Jul 21, 2025

·

Stayed 6 nights

Good cost performance. The size of the room was very large.

8

Lisa

Nov 25, 2025

·

Stayed 2 nights

Room was lovely and spacious, very clean and cleaned every day. Only downside was I didnt realise there was no walk in shower, only a bath. The bayhrooms iraelf was vwry small considerinf the aize kf the room.

10

Terry

Aug 7, 2025

·

Stayed 4 nights

I would stay here again without hesitation. The size of our 3 bedroom suite was quite large and very comfortable for our family. Very clean and well kept. Just a little outdated but that didn’t bother me at all. Breakfast buffet was good. Location was central to where we spent our time and the connection to the BTS station was a benefit for us. Thank you so much.

10

Kenji

May 10, 2024

·

Stayed 7 nights

シャワーの水圧が低い

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8

Yehuda Erez

Jul 1, 2025

·

Stayed 7 nights

5 star with old furniture and bathrooms.

10

Frances

Oct 19, 2025

·

Stayed 4 nights

When I liked best was the clothes washer in the one bedroom suite. The hotel is very centrally located to the skytrain and the staff was very helpful when I had trouble using the grab car service.

8

Liliana

Nov 17, 2024

·

Stayed 2 nights

I truly enjoyed the balcony with its magnificent view of the city.

8

Phavana

Jan 21, 2026

·

Stayed 1 night

Location is extremely convenient and the service is lovely. As expected, Thai hospitality is exceptional. Rooms are clean but dated. Retro look is fine but an old bathroom vanity held together with excess epoxy is not appealing. Overall good value.

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Service

Many guests highlight friendly, helpful staff across the hotel. Others experienced inconsistent service, including slow or inflexible front-desk responses and uneven housekeeping or dining service.

Related guest reviews

10

Glyn

Dec 8, 2023

·

Stayed 6 nights

Lovely staff, receptionists who checked us in and out couldn't do enough - we enjoyed an upgrade to our apartment plus late check out. Beautiful large apartment with stunning views. Nice breakfast too, loads of options. We will return

10

YUKIYO

Jun 25, 2025

·

Stayed 15 nights

バンコクでの滞在は半月くらいしますが、毎回、エンポリHotelです。好きなお部屋を覚えていてくれてて、毎回、大満足です。スタッフのムラがなく、皆さま、アットホームで、最高です◎ 掃除のスタッフも、毎回、覚えていてくれていて、気配り最高です。特に、おばちゃんスタッフw 今回は、日本人スタッフがいなかったですが、タイ語が出来なくても、英語が出来れば、何の問題もありません。朝食も、美味しい、キレイ◎ プロンポン駅直結で便利◎ エンポリのスーパーで、買い物して、荷物が多すぎて、部屋まで、デリバリーしてくれて、冷蔵庫の中まで入れてくれたのには、びっくりしました◎ バンコクで1番大好きなHotelです。毎回、ありがとうございます。今回も、大満足♡でした。

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8

Amy

Aug 9, 2024

·

Stayed 7 nights

My stay started off terrible but improved. I had emailed and asked a ton of questions before booking the hotel. I arrived late at night bevause of my flight arrival time. They knew of my arrival time. When I get there Iwas assigned a room on the 35th floor. I noticed the elevator was painfully slow and without air conditoning. As the doors open off the elevator I notice the strong stench of ciggerette smoke. I then open the room and it stinks of ciggerettes. I wont even put my things down and proceeed back to the elevator area and wait 7 minutes for an elevator because only 2 of the 3 are working. It turns out they neglected to mention in my numerous questions about any remodeling going on that the elevators are being replaced until October 2024. I go back down exhausted and sweaty and the front desk attendant informs me they no longer have any of the room type I booked except smoking rooms. Am I offered a complimentary upgrade ? Of course not. I am offfered a down grade for the same price. I agree to sleep there one night as it was late and my reservation was for a week but said I wouldn't stay there the full week. I was assured not a problem and talk to the front desk in the morning. It was a problem and I had to argue and I lost the entire next day having to argue why they needed to move me..Its not 5 star service. I had numerous service issues the entire stay. The concierge will not help you with anything relevant. Housekeeping is good. Location good. Service not good.

6

DOMINIQUE

Nov 17, 2024

·

Stayed 2 nights

It was not our first stay in this hotel and we were looking forward to it .The hote litself was gochexk in ,to service at the restaurant was far from friendly whicis unusual in Thailand

10

David

Jan 25, 2025

·

Stayed 4 nights

The service from everyone is excellent, from reception, cleaners, breakfast staff and swimming pool staff.

4

Anushree

Aug 18, 2024

·

Stayed 4 nights

Not so good . Had to keep waiting for the lift for very long every time we wanted to go down or come . Housekeeping not very good . I have stayed here earlier but this time was not a great experience.

10

Frances

Oct 19, 2025

·

Stayed 4 nights

When I liked best was the clothes washer in the one bedroom suite. The hotel is very centrally located to the skytrain and the staff was very helpful when I had trouble using the grab car service.

10

Jason Brett

Nov 16, 2025

·

Stayed 2 nights

Great location, room was perfect, clean and high level to capture the awesome view of the city. The staff are super friendly and always helpful. Breakfast was buffet style and plenty to choose from. Will stay again. Highly recommend. 5⭐️

10

Hui Mong

Aug 17, 2025

·

Stayed 5 nights

The hotel is safe and service is good and the staff all very friendly and helpful.Will come back again.

8

Hajime

May 12, 2025

·

Stayed 4 nights

スタッフの対応があまりよくない。フロントの人員が不愛想深夜、部屋か廊下で定期的に音が鳴り寝付けなかった

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Location

Central Sukhumvit location with direct access to BTS Phrom Phong and the Emporium/EmQuartier malls makes shopping, dining, and sightseeing easy. A few note the area can feel busy or noisy.

Related guest reviews

8

Stephan

Dec 28, 2025

·

Stayed 1 night

love staying at the Emporium Suites as the location is the best. Attached to a shopping center and next to a BTS station it is easy to get around and do some shopping or find a place to eat. It has also a top notch fitness area and very good swimming pool.

10

HUEY

Nov 14, 2023

·

Stayed 4 nights

This is the best hotel for all visitors, single and with family. Easy access to BTS sky train (less than 3 minute walk to Phrompong BTS), shopping (elevator/escalator from hotel door to Emporium shopping complex), car park (basement level), restaurants (multiple choices within walking distance). Quiet and safe area.

8

Ada

Oct 15, 2024

·

Stayed 1 night

extremely convenient location and access to BTS

10

Yasushi

Sep 16, 2025

·

Stayed 8 nights

BTSプロンポンに直結しているので交通の便は最高。また、エンポリウム、エムクヲーティエも隣接しているので買い物、食事の利便性も抜群である。ジム、プール、サウナが完備されており日本のテレビ番組も含めて映画、その他スポーツチャンネルも充実しており雨の日も部屋で退屈することは無かった。次回も是非利用したい。

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10

Aline

Jul 5, 2025

·

Stayed 3 nights

Excellent séjour dans ce bel établissement situé au coeur d'un quartier ultra moderne et dynamique de Bangkok.

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10

Christian

Sep 16, 2025

·

Stayed 4 nights

Very friendly, steps away from the BTS, dozens of food options in the EmQuarter across the street. We will stay here again.

10

THAN HTAIK

Jun 27, 2025

·

Stayed 3 nights

Connected to a shoping mall and walking distance to BTS.

8

Kim

Aug 5, 2025

·

Stayed 6 nights

This location is prime. Easy access to sky train. Very convenient. Connect to 3 big malls. We can get everything so easily. Lots of choices in terms of food, such as food courts to top restaurants. I love its prime location. We stayed in the one bedroom so we had washing machine to use. My husband mentioned that their gym was in excellent condition with no equipment missing. The pool was gorgeous.

10

??

Oct 22, 2025

·

Stayed 4 nights

複合施設にあるホテル。立地、治安、利便性、接客、総合的に最高のホテルです。本当に素晴らしい接客をいただきました。そして、喫煙可能な素晴らしいホテルです。

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10

Kritthip

Jul 12, 2025

·

Stayed 1 night

Perfect location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is acceptable to good for many and sometimes changes daily. Several reviews find the buffet small with limited variety, and room dining quality or service can disappoint.

Related guest reviews

10

YOSHIMI

Nov 19, 2025

·

Stayed 3 nights

めちゃくちゃコスパも立地も良く、スタッフの対応も素晴らしく（お掃除の方も、フロント含め日本語出来る方はいませんでしたが、何とかなります）ラグジュアリーな大大満足なホテルでした！しかも、メニュー豊富な美味しい朝食もついてました。長期滞在にもお勧め！

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10

Khaled

Nov 3, 2025

·

Stayed 2 nights

Clean room. Friendly staff. Only negative is that beeakfast isn't varied enough.

4

KIYOSHI

Jul 24, 2023

·

Stayed 3 nights

Cleanliness in terms of cleaning of room and dishes at morning buffet was not good.

10

Terry

Aug 7, 2025

·

Stayed 4 nights

I would stay here again without hesitation. The size of our 3 bedroom suite was quite large and very comfortable for our family. Very clean and well kept. Just a little outdated but that didn’t bother me at all. Breakfast buffet was good. Location was central to where we spent our time and the connection to the BTS station was a benefit for us. Thank you so much.

6

Carol

Nov 18, 2024

·

Stayed 2 nights

We liked the location on Sukhumvit rd, close to the shopping centres. The staff were friendly. The pool looks although didnt get to use. Dislikes: This is not a 5 star property, room is looking tired, lifts, 3 of of, 1 not working the whole time are painfully slow and really make a big impact on enjoying your stay. The buffet breakfast is very small, very few options for a 5 star hotel. Especially considering all other 5 star hotels close by who are far more superior. For over $500 AUD for 2 nights there are so many better options close by. I wont be returning.

8

Chorthip

Nov 5, 2024

·

Stayed 2 nights

Nice place and very convenient to the shopping malls and BTS train line, but the hotel is a little bit pricey and a bit old. My disappointment is breakfast.

10

Man Kuen

Feb 12, 2024

·

Stayed 4 nights

交通非常方便，也連接幾個大商場，購物方便，但早餐款式較少，可有進步空間，房間大，但厕所可放物件的地方不多！工作人員態度好，也很有禮貌！

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8

DELIA

Mar 31, 2024

·

Stayed 5 nights

Only one I did not give you good score. Terrible room dining food. I ordered Japanese breakfast. Always not available. Should be improved dining quality.

10

Jason Brett

Nov 16, 2025

·

Stayed 2 nights

Great location, room was perfect, clean and high level to capture the awesome view of the city. The staff are super friendly and always helpful. Breakfast was buffet style and plenty to choose from. Will stay again. Highly recommend. 5⭐️

10

Lawrence

Nov 19, 2024

·

Stayed 1 night

Awesome pool and really good gym. Breakfast buffet changes its selection daily which is good. Staff very efficient and friendly. Finally, cant beat the location, right on the BTS and the three emporia malls

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $168	3 $130	4 $137	5 $128	6 $128	7 $125
8 $125	9 $127	10 $125	11 $125	12 $128	13 $125	14 $125
15 $125	16 $125	17 $125	18 $125	19 $127	20 $84	21 $133
22 $137	23 $125	24 $129	25 $129	26 $131	27 $127	28 $126
29 $134	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
		1 $134	2 $134	3 $139	4 $142	5 $135
6 $112	7 $125	8 $126	9 $94	10 $124	11 $122	12 $122
13 $122	14 $123	15 $130	16 $122	17 $134	18 $132	19 $133
20 $117	21 $144	22 $146	23 $156	24 $169	25 $169	26 $176
27 $177	28 $200	29 $271	30 $271	31 $349

Emporium Suites by Chatrium

Prices for Emporium Suites by Chatrium

Monthly average prices

About this property

Location

Room options

Executive Deluxe King

Two Bedroom Suite

Grand Deluxe King

Deluxe King

One Bedroom Suite

Three Bedroom Premier Suite

One Bedroom Deluxe Suite

Executive Deluxe Twin

Two Bedroom Executive Suite

Grand Deluxe Twin

Luxury Penthouse

Two Bedroom Terrace Suite

Guest reviews of Emporium Suites by Chatrium

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Emporium Suites by Chatrium

Considering this hotel for your Bangkok trip?

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