Is parking available at the property?

Valet parking is available for USD 80 per night with in/out privileges. Offsite parking is also available for USD 58 per night, located 4 miles away. Parking height restrictions apply. Reservations are not required.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of USD 100 per pet, per stay. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.

What are the check-in and check-out times?

Check-in is at 4:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including some wheelchair-accessible facilities. Step-free entrances are available, but specific details about accessible rooms and bathrooms are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Chicago, just steps from the Chicago Riverwalk and Michigan Avenue. It is 0.5 miles from Millennium Park and 1 mile from Grant Park.

What are the hotel's policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of USD 25 per stay, subject to availability. Guests should request this in advance.

The Royal Sonesta Chicago Downtown - City Views

Average nightly price at The Royal Sonesta Chicago Downtown by month, last 12 months (USD)
Month	Average price
January	$118
February	$125
March	$156
April	$186
May	$319
June	$370
July	$333
August	$318
September	$380
October	$294
November	$192
December	$150

What guests think

Across the reviews, The Royal Sonesta Chicago Downtown stands out for its riverfront, walkable location and striking views, spacious rooms, and generally friendly staff, creating an easy base for sightseeing and business with comfortable stays.

Many guests praise clean, well-kept spaces and smooth check-in, with shoutouts to attentive doormen and front desk teams. Common drawbacks include no pool, limited or no room service, pricey valet and destination fees, and mixed experiences with the on-site restaurant's hours and dinner service. A minority report AC performance, noise from sirens or corridors, pillow comfort, or maintenance quirks. A solid choice for city explorers seeking convenience and comfort without many extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The fitness room is good, but there is no pool. Valet parking is costly with mixed experiences, and room service is limited or unavailable; an on-site bar/restaurant is available.

Related guest reviews

10

Mario

Feb 16, 2025

·

Stayed 2 nights

It was perfect except the valet parking was TERRIBLE

6

Garry

Aug 6, 2025

·

Stayed 3 nights

Excellent location. Staff were very friendly. No swimming pool. No room service. Had to pay extra to check in early. No grab bars in the stand-up shower.

8

Robin

Aug 31, 2025

·

Stayed 2 nights

The hotel was really nice but the shower was really small and valet parking was $200 for the two nights that I stayed there which is actually very pricey for me. However, considering the area, I imagine that is normal pricing.

8

Erika

Jun 15, 2025

·

Stayed 3 nights

Great location. No room services and wished windows where bigger. You have to stand up to enjoy the view because the windos are high when sitting. Very clean too

8

Eric

Jun 9, 2025

·

Stayed 3 nights

Valet damaged my vehicle and would not admit fault. Then only comped me 1 free valet night - should have been all 3 nights. I can honestly say that because of the valet experience alone I will probably not stay here again and that is unfortunate because we really enjoyed the hotel itself.

10

Daniel

Aug 18, 2025

·

Stayed 1 night

Comfortable beds, nice gym. Was able to park my car for $64 right around the corner No in and outs but everything is walkable.

10

Edwin

Apr 16, 2025

·

Stayed 3 nights

Great central location. Very large and spacious rooms. Nicely updated furniture and bathroom.Nice well appointed fitness room with views of Chicago River. There are two Peloton bikes in the Fitness room.

10

Paula

Aug 24, 2025

·

Stayed 3 nights

Place was very nice the only thing that was not good they didn’t have a pool other than that very nice, close to everything and clean

10

Brian

Jul 25, 2025

·

Stayed 4 nights

This place has the best view and is right in the heart of where you want to be in Chicago. The staff were awesome. The room was plenty big and had everything we wanted in a room. The hallways were a little dirty, could have been vacuumed. Overall, the property was in good condition and the gym was nice too. I will stay here again. I have been to several places in Chicago to stay and this is my favorite so far!

10

Sheila

Nov 16, 2025

·

Stayed 1 night

Great Valet service! Friendly workers!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are often described as very clean, and housekeeping is frequently praised. Some guests reported missed service, odors, drain issues, or a dirty item in-room.

Related guest reviews

6

Wazeera

Aug 7, 2025

·

Stayed 3 nights

We loved this hotel, but the only issue was that room service didn’t make the bed or clean the bathroom during our stay—they just left it as it was until we checked out. Also, the bed sheets were not clean

10

Andrea

Nov 26, 2025

·

Stayed 4 nights

The room had a beautiful view!! It was very clean, and cleaned everyday. The staff was always happy and very helpful. Definitely recommend this hotel if you want to stay downtown.

10

Sherry

Aug 23, 2025

·

Stayed 3 nights

Very clean and staff very friendly

8

Jessica

Mar 26, 2025

·

Stayed 5 nights

Property really clean staff was friendly.. only sore spot was the bathroom had a weird smell my entire trip even after housecleaning cleaned

4

Kimberly

Feb 16, 2025

·

Stayed 1 night

Service by the staff was really good. The hotel coffee maker was filthy and there were cracks in the walls throughout the room. The city view was nice.

4

Abbas

Jul 31, 2025

·

Stayed 4 nights

Excellent location, friendly doorman, staff, walkable to the city Extra mandatory fee for "gym" even if you dont use it. $35/day Bedsheets were not changed even when room service was requested for this. Bath tub was clogged and so was the sink. Overall, it was okay to stay here.

4

Noah

Jul 31, 2025

·

Stayed 1 night

Room was okay, but the shower didn’t work, there was hair coming out of the drain… and there was no type of room service or in room dining.

6

Susan

Apr 30, 2025

·

Stayed 3 nights

This was a business trip and brought my husband with me. The people at the front desk in the ballets were very accommodating and friendly. My only complaint is that our bathroom smells like sewage, and no one from housekeeping bothered to note, but instead of put a towel by a leaking toilet.

10

Lance

Oct 23, 2025

·

Stayed 1 night

Large clean room. Staff helpful and polite.

10

Francesca

Oct 30, 2025

·

Stayed 4 nights

Staff was amazing. Cleanliness was superb. Best Hotel in downtown Chicago, we only stay here every time we go.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious, comfortable, and modern with standout river or city views. Some mention AC struggles, street or hallway noise, firm or flat pillows, and bathroom or layout quirks.

Related guest reviews

10

Denise

Nov 5, 2025

·

Stayed 3 nights

The rooms were beautiful with great views over the river and in a great location.

8

Lynn

Aug 27, 2025

·

Stayed 3 nights

The staff were exceptional. The room was very clean and well appointed. Unfortunately the refrigerator in my room was intermittently very noisy. I advised reception on check out.

10

Thomas

Nov 29, 2025

·

Stayed 4 nights

First time visiting Chicago. The hotel is in a great spot with subway, public transportation and so much within walking distance. The room was amazingly comfortable and large with great views of the river and surrounding city. Complimentary Nespresso coffee maker and pods in the room with complementary bottled water was great. One of the best Hotel experiences of my life and we have stayed in our fare share of hotels. I would 100% stay here again.

10

Michelle

Aug 16, 2025

·

Stayed 3 nights

Great location! Room was spacious and clean. Beautiful view of the river.

8

Wendy

Aug 14, 2025

·

Stayed 4 nights

Nice hotel in a fabulous location, just missing the extra finishing touches. I booked a river view room and it was spacious with amazing views. The room is not soundproof though, lots of sirens at all times of the day / night. The beds were comfortable. However, we did not get any robes or slippers as stated on the included amenities. The bathroom was basic with no shower caps, sanitary bags or other little extras you would normally get in a hotel of this standard. The soap was replaced every day when it didn't need to be, that was such a waste. I had a bleeding foot and got some blood on the bed sheets, the sheets were never changed. Drinks available in the lobby were ridiculously expensive, an orange juice and a water for $17

6

Jose

Aug 24, 2025

·

Stayed 2 nights

Property was great. Staff was friendly. The issue we had was the AC would not cool down our room. We had them inspect it twice and even though they came out two times the room during the day would go up in temperature to 78-79 degrees and at night would only go down to 74 degrees. The last night we had to request they provide a fan which a box fan was provided. They did not have a comparable or open room to switch into.

10

Leanne

Aug 18, 2025

·

Stayed 4 nights

Amazing river view of downtown! Central location, everything is walkable. Room was surprisingly spacious. Modern amenities. Would stay here again

10

Rhiannon

Sep 23, 2025

·

Stayed 5 nights

Great room hotel was awesome nice views friendly staff. The bed was a little too firm and the shower only had those half door thing which suck. But overall great would def stay again.

8

Jenni

Oct 24, 2025

·

Stayed 2 nights

Great location, really nice hotel overall. Staff were friendly & At night you have to show a room key to enter the hotel which felt very safe and secure. Only complaint is the pillows are horrible!

10

Heather

Apr 13, 2025

·

Stayed 3 nights

We stayed in the Columbia suite. Very nice and relatively private. Staff were professional and helpful. The view was spectacular! Sadly, the revving sports cars parked out front on Saturday and Sunday mornings was highly obnoxious, and clearly heard on the 25th floor.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and helpful, with compliments for door and front-desk teams. Some reports note inconsistent handling of early check-in, follow-up on issues, and valet interactions.

Related guest reviews

10

Jim

May 20, 2025

·

Stayed 3 nights

Great hotel from all aspects. Very comfortable, quiet room. Wonderful, central location on the Riverwalk. All employees always had a smile on their faces and were very willing to help. Appreciated the help from doorman Lucus, who when out of his way each day to offer advice about the surrounding area, things to do and restaurants.

10

alton

Aug 30, 2025

·

Stayed 3 nights

Great attentive and friendly staff. Felt like Five Star treatment.

2

Cianna

Jul 30, 2025

·

Stayed 5 nights

Requested to pay for the early check in when I booked the hotel. I called ahead prior to arrival to confirm early check in was selected, they confirmed I selected it. When I arrived to Chicago and was on the way to hotel I called to make sure early check in was still going to be okay the front desk representative stated early check in is first come first serve and she can’t guarantee it’ll be available when we arrive and anyways it’s an additional charge and I advised that I understood and I opted in when I booked for the additional charge early check in and ended the call. I arrived at 12pm at the hotel they reminded me again of the additional charge advised I understood and they stated they would add us to a wait list but would call us shortly when an room was available we waited in the lobby for about an hour/hour an half, they did offer to take our luggage so we could go do something if needed but made it sound like the room would be open shortly. After waiting the hour and half we decided to give our luggage and go kill some time. We realized while we were out that it was 4pm so decided we should head back since that’s regular check in when we arrived at 4pm I asked for an update on the room they stated they still didn’t have a room ready yet but once again they would update us when one is ready once again. After waiting about 15 more minutes a manager approached us and asked if we were waiting advised we had been since 12 he asked us to go to the desk and immediately wa

2

Ashley

Aug 7, 2025

·

Stayed 3 nights

My car got hit by a taxi in the valet line and not one single person asked if we were OK in the vehicle and would rather have us just moved out of their way. Sad.

6

MARIE

Jul 19, 2025

·

Stayed 4 nights

3/5 the stay itself was fine, but the communication left a lot to be desired. I sent a message after checking out that I accidentally left my MacBook charger in the room not necessarily expecting to be returned, but just as a courtesy. Unfortunately, they never acknowledged the message, which came across as unprofessional and unhelpful. That lack of basic communication affected my overall stay.

2

Jean-Marie

Jul 5, 2025

·

Stayed 2 nights

I forgot two shirts in the room. When I called to see if they could be mailed back to me at my expense, once the person who answered the phone understood the nature of my problem. They put me on hold and proceeded to ignore me. As a frequent traveler, I guess that is it for me and Sonesta.

10

Tammera

Aug 5, 2025

·

Stayed 5 nights

This property impressed us even before we walked in the door. We were warmly greeted throughout our stay by the bellmen out front. Their attention also added an extra sense of safety. The front desk, restaurant, and housekeeping staff were equally courteous and friendly. We loved the location. Easy walk to restaurants, the river, public transportation and Magnificent Mile. I would absolutely stay here again.

10

Sheila

Sep 3, 2025

·

Stayed 3 nights

Location was great on the riverwalk. Staff was so friendly and helpful from doorman to maid service. Would highly recommend the hotel.

10

Denise

Sep 23, 2025

·

Stayed 4 nights

Staff is great - very friendly. Great location. Modern decor. Firm bed. Very accommodating to specific requests.

8

Sophia

Jul 28, 2025

·

Stayed 2 nights

I gave 4 stars only because my experience checking in and with the hotel staff was just terrible.. the hotel was beautiful and my room was very comfortable for 4 guests, however, the staff needs some lessons on friendliness. Landing in a new city, the way I was greeted was not welcoming at all. He gave us a hard time when asked if our room was ready or if we could possibly check in a little early. Then at the end of my stay they slapped on an early check in fee which was never mentioned when I checked in! Also terrible communication between workers to get our bags stored while we explored the city waiting for our room. So disappointing to have such rude employees at such a beautiful hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Prime, central spot on the Riverwalk near transit and major attractions; highly walkable.

Related guest reviews

10

Jim

May 20, 2025

·

Stayed 3 nights

Great hotel from all aspects. Very comfortable, quiet room. Wonderful, central location on the Riverwalk. All employees always had a smile on their faces and were very willing to help. Appreciated the help from doorman Lucus, who when out of his way each day to offer advice about the surrounding area, things to do and restaurants.

10

Thomas

Jul 22, 2025

·

Stayed 3 nights

Directly at the Riverwalk

10

Thomas

Nov 29, 2025

·

Stayed 4 nights

First time visiting Chicago. The hotel is in a great spot with subway, public transportation and so much within walking distance. The room was amazingly comfortable and large with great views of the river and surrounding city. Complimentary Nespresso coffee maker and pods in the room with complementary bottled water was great. One of the best Hotel experiences of my life and we have stayed in our fare share of hotels. I would 100% stay here again.

10

Susan

Aug 4, 2025

·

Stayed 2 nights

I love the location of this property. Close to Michigan Avenue close to the theater District. Close to millennium Park Nice clean room

10

Anaum

Jul 14, 2025

·

Stayed 2 nights

This was the perfect location to be at for downtown Chicago. If you’re visiting from out of town, all the things you would expect to do on your visit here are walkable distance. And spending a little extra for the river view is definitely worth it because the view is beautiful!

8

Joseph

Feb 28, 2025

·

Stayed 1 night

Good location. Clean room. Great river views from room.

10

Laurie

Jul 22, 2025

·

Stayed 3 nights

Beautiful hotel right on the river and close to everything. Amazing view, staff were very kind and helpful. We stayed in an accessible room for a family member and had a lot of space. Great city to walk, and very accessible actually, as well as this hotel. Would stay here again.

10

Kate

Jul 22, 2025

·

Stayed 3 nights

Location was right on the river and outstanding. Room extra large, comfy and had amazing views. Central to everything, could easily walk to many attractions. Hotel staff was attentive, helpful and friendly. Would highly recommend this hotel!

10

Michael

Aug 19, 2025

·

Stayed 3 nights

Fantastic location

10

Madeleine

May 28, 2025

·

Stayed 1 night

Fantastic location, near many attractions. Put on your walking shoes!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and bar are convenient and breakfast is often enjoyed, but menu variety, pricing, and evening service receive mixed feedback. Breakfast is typically not included, and room delivery is limited or unavailable.

Related guest reviews

8

Stephen

Nov 8, 2025

·

Stayed 4 nights

Centrally located hotel. Would be nicer if the bar stayed open longer.

10

Julie

Aug 25, 2025

·

Stayed 3 nights

Loved the location, view of the river and comfort. Restaurant was convenient and had a good breakfast menu. Staff was helpful and friendly. Would stay again.

10

Caitlin

Aug 6, 2025

·

Stayed 3 nights

Hotel overall was wonderful, front desk and door staff were friendly and accommodating. My only feedback would be the few experiences we had in the on sight restaurant, breakfast service and food were good the two mornings we dined there. Evening service was awful, staff seemed inconvenienced by evening guests and food was just OK. This is the only negative that came out of our stay here.

8

Andrew

Jan 26, 2025

·

Stayed 3 nights

Location is amazing as in the view!! Breakfast was fantastic (cinnamon waffles, coffee, etc). Staff was kind and attentive.Left a pot of coffee on my table each morning for coffee, loved that! Beer taps in restaurant were down during my stay.

10

Donald

Oct 27, 2025

·

Stayed 2 nights

The breakfast wasn’t free, like most Chicago Hotels - every move, everything is fee oriented and charged.

10

John

Jul 20, 2025

·

Stayed 4 nights

Front desk and housekeeping staff were excellent. The hotel restaurant had great, friendly servers and very good food.

8

Kimberly

Aug 4, 2025

·

Stayed 5 nights

Restaurant breakfast and dinner were great. Very friendly door and lobby greeters. Disappointed in $160 charge above and beyond stay for hotel feels not told about when checking in. Had to call to ask why after I got home.

10

Alison

Apr 18, 2025

·

Stayed 3 nights

This is a great location, situated near the River Walk between State street and Michigan avenue. The rooms are huge and very clean. You will be billed additional costs when you check in and can get $10 back in restaurant credit but you have to start using them the day you check in or you'll miss out on the last day. The restaurant does not pick up the phone or deliver to the room as advertised. Small inconvenience, but important to know if you are in a hurry in the morning. I've stayed at this location 4 times now, and will stay again. I love this part of the city.

10

Michelle

Oct 20, 2025

·

Stayed 2 nights

The room was great, view gorgeous and all the hotel staff were welcoming and helpful! Location of the hotel is perfect to walk or take the metro. The restaurant had limited choices for breakfast but was nice enough and convenient.

10

Adriana

Sep 2, 2025

·

Stayed 3 nights

Great location, friendly staff, loved the restaurant on premises, had breakfast there every day!!, we just needed some softer pillows but other than that, excellent, can't wait to come back!!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $545	10 $844
11	12 $359	13	14 $351	15 $268	16 $322	17 $481
18 $359	19 $1,128	20 $1,128	21 $476	22 $430	23 $387	24 $384
25 $286	26 $299	27 $497	28 $1,302	29 $388	30 $303	31 $318

Su	Mo	Tu	We	Th	Fr	Sa
1 $261	2 $289	3 $238	4 $229	5 $349	6 $479	7 $386
8 $309	9 $237	10 $241	11 $236	12 $240	13 $244	14 $298
15 $250	16 $320	17 $483	18 $405	19 $310	20 $306	21 $339
22 $192	23 $165	24 $165	25 $165	26 $151	27 $183	28 $257
29 $262	30 $323

The Royal Sonesta Chicago Downtown

Prices for The Royal Sonesta Chicago Downtown

Monthly average prices

About this property

Location

Guest reviews of The Royal Sonesta Chicago Downtown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Royal Sonesta Chicago Downtown

Considering this hotel for your Chicago trip?

Prices for upcoming dates