Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and when is it served?

A complimentary full breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a pet fee of USD 40.00 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in is available for a fee of USD 35.00, subject to availability.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additionally, elevators are available.

What is the property's location in relation to key landmarks?

The hotel is located in a shopping district, within a 5-minute drive of Apache Mall and Plummer House, and 2.2 miles from Mayo Clinic.

Does the property have a swimming pool?

Yes, there is an indoor pool available, operational from 9:00 AM to 10:00 PM.

Are children allowed at the property?

Yes, children are welcome at the property. There is no minimum age for children to stay for free.

Best Western Rochester Hotel Mayo Clinic Area

Average nightly price at Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's by month, last 12 months (USD)
Month	Average price
January	$98
February	$103
March	$96
April	$91
May	$99
June	$99
July	$99
August	$102
September	$123
October	$100
November	$96
December	$90

What guests think

At Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's, families praise the indoor pool with waterslide and the friendly staff, while many travelers appreciate the convenient location and breakfast, though repeated issues include hot, humid halls and occasional closures.

Cleanliness feedback is mixed, with many clean rooms but recurring reports of stained linens, dirty tubs, musty odors, and housekeeping lapses. Rooms are often spacious and comfortable, yet maintenance and noise can be inconsistent, with issues like slow drains, temperamental A/C, dim lighting, and pool or hallway noise; Wi‑Fi reliability also varies. Expect a family‑oriented stay with strong value but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The indoor pool with waterslide is a major draw for families, but the hot tub—and at times the pool—are often closed or under repair, and the area can be crowded with strong chlorine and temperature or humidity issues. The fitness room is reported hot; parking, a Mayo Clinic shuttle, and a neighboring restaurant add convenience.

Related guest reviews

10

Tammy

Jun 24, 2025

·

Stayed 1 night

The restaurant connected is very good.Large parking lot.Rooms are good size

4

Marcie

Feb 1, 2023

·

Stayed 2 nights

I stayed at the BW because I liked their pool area and hot tub. But it the hot tub was closed my entire trip.

8

Lori

Dec 21, 2025

·

Stayed 2 nights

Breakfast was good and fresh. Stayed 2 nites breakfast was different each morning. Room was clean but very hot. Tub was dirty stained. Hot tub was hot and clean. Kids had a great time on water slide.

4

Barbara

Dec 27, 2022

·

Stayed 1 night

The pool is freezing. We booked this hotel for the kids to swim. The baby pool was absolutely freezing, the larger pool with slide was cold, the only pool anyone - including all the children - even wanted to be in was the hot tub, which was packed full due to the way too low temperature of either larger pool.

8

Jeremy

Aug 24, 2025

·

Stayed 1 night

The kids loved the pool and waterslide. It's not a waterpark, but the waterslide does set it apart from your standard hotel pool. Basketball hoop was broken in the pool. Everything was clean and overall I'd definitely recommend this hotel. There were a few things that I think could be improved, but they are all pretty minor. First, the workout room was super hot. The thermostat said it was 80F in there, so hot before I even started working out. Also the poolside rooms I would say are not worth the extra money over a regular room. I was thinking it'd be more like a sliding glass door where the kids walk out and go. But really it's still a hallway then through the gate. Our room was a poolside suite and the room was very big and spacious. Staff was very friendly. Breakfast was OK but most things were a bit cold. Overall a positive experience and I'd recommend staying at this hotel if you're in the area and want the kids to have a little extra fun in the pool area.

8

Deborah

Aug 7, 2025

·

Stayed 2 nights

Nice hotel for the most part, however I didn’t need them to come clean each day but I did ask the front desk and the maids for fresh towels. I did not get them. At the hot tub it seems that the children are allowed to use the hot tub, not just one but they sort of took it over. So a little disappointed with that.

10

Carole

Jul 17, 2025

·

Stayed 1 night

Great friendly staff and nice amenities. Convenient shuttle.

8

Miranda

Aug 14, 2023

·

Hot tub was broken, which sucked but pool made up for it. Big slide goes fast! Pool isn't that deep or that big but perfect for what we were looking for. Good breakfast, breakfast attend was nice and on top of keeping breakfast well stocked. Front desk guy who checked us in was AWESOME, made check in a breeze and gave lot of helpful information! Definitely will be back!

8

Karina

Jul 25, 2025

·

Stayed 1 night

The overwhelming humidity & smell of the chlorine in your pools in the summer is a negative but otherwise everything else was good.

8

Mike

Jan 3, 2023

·

Stayed 19,354 nights

Hot tub was shut down for maintenance but overall nice hotel with water park

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms clean, but recurring complaints cite stained or unwashed linens, dirty tubs, musty odors, and housekeeping oversights. Several noted hallways or rooms needing better vacuuming or deeper cleaning.

Related guest reviews

8

Megan

Nov 17, 2025

·

Stayed 1 night

Clean room, staff was very friendly. Excellent continental breakfast.

6

Randy

Sep 17, 2025

·

Stayed 1 night

We had to change rooms because the bathroom had not been cleaned.

6

Marisol

Jul 15, 2025

·

Stayed 1 night

When arriving noticed dirt stains on one of the beds and found little hairs in sink and corner of shower.

4

Laurel

Oct 16, 2025

·

Stayed 1 night

There were blood stains on the pull out mattress and no mattress liner. I saw this when putting sheets on for my child since they just give you sheets to put on yourself. When I asked for a mattress liner they said they weren’t sure if they had a mattress liner and would deliver one to my room if they did. When I asked to cancel my reservation because of this, they said that I could not since I could only cancel in advance. When I asked if I could cancel due to unsanitary conditions after seeing the room they said I would lose our money since we booked through Expedia. The main check in staff was also very rude about everything. They gave us a room that was slightly cleaner with no blood stains, however pretty shotty conditions. I will not stay here again.

8

Carissa

Dec 24, 2025

·

Stayed 2 nights

Carpet in room needed better vacuuming but otherwise great for the price!

8

Antwan

Aug 18, 2025

·

Stayed 1 night

Overall very pleased with this hotel and our stay. Only issue was the pool and hot tub was closed for maintenance and there’s limited food around the hotel. 8.5/10! Clean and comfortable room

4

Ann

Oct 14, 2023

·

Stayed 1 night

I didn’t take photos, although I should have. I was in town working for a wedding… Hair in the shower, the towels were filthy.. the sink was disgusting. I was shocked

8

Julia

May 27, 2024

·

Stayed 3 nights

Our check in wasnt the greatest. Front desk staff were talking and ignored us for a few minutes. We were there early and were told our room was ready but there would be a $35 fee to check in early. I have never heard of this! Our room was musty and smelled like dogs.

6

Krissy

Jan 24, 2024

·

Stayed 1 night

It was outdated, dirty,black mold in shower, beds were noisy and uncomfortable

4

Emebet

Mar 13, 2025

·

Stayed 1 night

Very noisy and wasn’t clean in our room.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently spacious and comfortable, yet decor and lighting feel dated in places and noise from the pool, hallways, or nearby traffic can carry. Maintenance can be inconsistent, with reports of slow drains, unreliable A/C, worn furniture, and spotty Wi‑Fi.

Related guest reviews

10

Kent

Aug 8, 2023

·

Stayed 1 night

Pretty busy area - nice that it is close to things, but could hear a lot of freeway noise from room. The rooms are very nicely updated. Felt clean and very comfortable. Close to Mayo - which was very helpful.

10

William

Jan 30, 2025

·

Stayed 1 night

Everything was great, the condition, the facilities and the people. The only thing I didn't like was the lack of room lighting. In the evening, it was dark in the room because there were hardly any ceiling lights, only small table lamps.

6

Piepel

Dec 15, 2024

·

Stayed 1 night

Room 122 Bed was too low to comfortably get out of. Battery missing in smoke detector. faucet was loose in Room 240 first night.

8

Kim

Jul 28, 2025

·

Stayed 1 night

The hotel was nice. I had the executive queen. Nice and spacious. Beds were comfortable. Bathroom is a little outdated, but clean.

8

Nallan

Jun 30, 2025

·

Stayed 1 night

Nice staff, but small rooms and bathroom

6

Tara

Jul 15, 2025

·

Stayed 1 night

Halls were very hot, beds were hard, bathroom wasn’t super clean. All Staff was friendly.

2

Melanie

May 2, 2025

·

Stayed 1 night

I was "upgraded" to a room with a poolview and I didn't want it, but had no choice. It was extremely loud with the pool right there with the door shut. I could not complete any work. Was told there was no other room to go to and the pool would close at 10pm. It was an overall horrible experience to be there.

6

Josephat

Apr 22, 2025

·

Stayed 1 night

I did not like that the rooms were all adjoining rooms, it felt very unsafe when I was put in a room next to a full room with just a door to separate our rooms. The halls were very loud and the lighting was dim. The linens were of basic quality. I did not sleep well as I felt unsafe in this environment.

8

John

Jan 25, 2025

·

Stayed 1 night

Temperature control off in room. Lowest could set was 61, room still felt 70. Heater was cycling but still to warm to sleep well

6

Gilberto

Aug 3, 2025

·

Stayed 13 nights

Wifi was terrible, I stayed for around 12 days and wifi was working not more than 5% of the time, the front desk guys said there was a ticket opened and no estimated time to solve, so far not solved during my stay. If I were aware of this issue I didn't book at this hotel. Wifi was a key for my travel.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often praised as friendly, helpful, and accommodating, with some going above and beyond. However, several guests reported slow or inattentive front-desk service, poor follow-up from management, and limited intervention with noisy guests.

Related guest reviews

6

Heather

Jul 18, 2025

·

Stayed 4 nights

I was staying for appointments at the Mayo Clinic. I arrived on Monday and found out that i needed to extend one night due to testing. I spoke to two different people which both said id need to check out and check back in. I was fine with this. On the day i was to move rooms the manager said they were full and i couldn't move as was the agreement. She was very rude and did not care i had appointments at the Mayo and i had been there since Monday. Very Rude. Should be more accommodating to customers who are already established there. Won't be staying there again

2

Diana

Oct 23, 2024

·

Stayed 5 nights

There was a large group of people in the hotel and the children were noisy all night long. In turn, this woke me up on multiple occasions, until I decided to get up at 3:30 AM. I was taking an overnight test for the Mayo Clinic and the noise level disrupted the success of this test. When I asked the front desk why they didn't get it under control; she claimed they were giving her prank calls at the front desk. Literal translation, I couldn't get upstairs, walk the floors and admonish those who were unruly and loud. As a result, I asked to be refunded for the last couple of nights and moved to a different hotel. There were also bugs in the room, no room service. It was an awful experience.

10

Haley

Nov 7, 2024

·

Stayed 1 night

The staff were great and flexible with us checking in late and allowing us to park a vehicle a day before checking in. This made the trip so much more stress free knowing we were able to make these arrangements ahead of time.

10

Bri

Sep 11, 2025

·

Stayed 1 night

Front desk staff is attentive and kind. Always dynamic to engage with. Room is good and amenities are good. Never issues in the dozens of times I have stayed here. They frequently trouble shoot things and help often.

10

LeRoy

Aug 24, 2025

·

Stayed 1 night

The front desk person; Danielle; was amazing and was right there willing to help with whatever you asked her for, she was great and that hotel should be privileged to have her there as an employee

10

Mohamed

Jun 14, 2025

·

Stayed 1 night

Staff was great. They let me check out late.

8

Kelli

Aug 3, 2025

·

Stayed 1 night

Upon a late check in at 11pm the process took much longer than it should have because the front desk attendant was playing games on his phone rather than setting it aside to keep the check in moving quickly. Wasn’t great service considering we were tired and had small kids waiting in the car to go to bed.

2

Vanessa

Sep 19, 2025

·

Stayed 1 night

Room key didn't work 3x. Lost a family member to cancer at Mayo so we arrived around 1:30am. One younger kid working, no one else to help. Room dirty but we were exhausted. This room was double the cost of so many others so we expect more. Sink plugged, no water pressure in shower and tub not cleaned. Carpet sticky. Told by front desk in morning the mgr would call. Nothing yet. Told by kid that evening they would talk to us that morning, nope - not available. No comps, no help, just dumbfounded look after our horrible situation we had just encountered after not sleeping for 3 days. We stayed prior at Spark and it was WONDERFUL. Go to Spark people! This place, you can't call me back and make it right, don't care...you are in an area where people need accommodations due to difficult situations (Mayo) BE BETTER. You didn't care at all.

10

Michelle

Aug 30, 2025

·

Stayed 1 night

Great location and super helpful staff. Will be back

10

Timothy

Sep 16, 2023

·

Stayed 5 nights

Our first room was dirty when we checked in, but the front desk gave us a pool side room for the same price and a 10 percent off coupon at Texas Roadhouse. Staff was excellent and breakfast was yum.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Mayo Clinic visits and close to shopping and dining; a shuttle is available in some stays. A few guests reported safety concerns around certain entrances and occasional traffic or area noise.

Related guest reviews

10

Kent

Aug 8, 2023

·

Stayed 1 night

Pretty busy area - nice that it is close to things, but could hear a lot of freeway noise from room. The rooms are very nicely updated. Felt clean and very comfortable. Close to Mayo - which was very helpful.

10

Tammy

Jun 24, 2025

·

Stayed 1 night

The restaurant connected is very good.Large parking lot.Rooms are good size

2

Rodney

Oct 31, 2025

·

Stayed 4 nights

There was sketch activity going on with letting people in at all hour of the night. People waiting or hanging out in the stair well of door 5, and scream fest in the hall way. Lots of door slamming.

10

Brent

Aug 23, 2024

·

Stayed 1 night

Excellent…great location to medical facilities.

2

Rodney

Nov 17, 2025

·

Stayed 3 nights

Scary stuff going on around door 5. Drug deals and or human trafficking.

10

Craig

Dec 5, 2022

·

Stayed 19,329 nights

Had a great experience. Close to downtown Rochester. Many shopping and dining options within 3 miles of location. Easy access to mainstream traffic corridors. Felt very safe on Best Western property. Great full service breakfast. Very friendly staff!!

8

Denis

Jul 26, 2025

·

Stayed 6 nights

This is a very good value and is convenient to the Mayo complex with the shuttle service.

4

Rodney

Oct 31, 2025

·

Stayed 4 nights

Something has changed at this location where it does not feel safe. There are some sketchy activities going on in the back area of the motel with people coming in after hours at night and hanging out in the stair wells. Also more domestics and door slamming.

10

Tessa

Aug 30, 2025

·

Stayed 1 night

I liked how clean it was and it was close to the hospital and many other popular areas!

10

Linda

Sep 23, 2025

·

Stayed 2 nights

Everything was good. Breakfast was amazing. Close to hospital so was handy.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as good with decent variety, and the connected restaurant is handy. Still, multiple reviews mention cold or unappealing items, stock running out, and overall inconsistency.

Related guest reviews

8

Angelica

Jun 29, 2023

·

Stayed 1 night

Early Check In Was not available Indoor water slide was down Breakfast was ok Warm coffee was always available Staff was courteous The room was very, very spacious

8

Zachary

Jul 11, 2024

·

Stayed 1 night

Great hotel for keeping kids occupied and their minds off Drs appointments at Mayo. Slide and hot tub are the kids favorites. Connected restaurant has great food. Beds are great, we all slept good. Rooms are outdated but we don’t really care. Only real complaint is the breakfast is one of the worst ones ever. Ran out of pancake batter, cereal options no kid would ever want, needless to say, we didn’t eat anything. But for the price, driving to get food wasn’t that big of deal! That’s a real life human review. We will be back

8

bryan

Jul 13, 2025

·

Stayed 1 night

Hotel was clean and nice rooms. Attached restaurant and bar were excellent. Staff was speedy and friendly. Nice pool if your there with kids.

8

Megan

Nov 17, 2025

·

Stayed 1 night

Clean room, staff was very friendly. Excellent continental breakfast.

10

Sheila

Jul 29, 2025

·

Stayed 1 night

Front desk service was great, clean room, comfortable bed, fast internet connection, enjoyed the pool and hot tub facilities. Very nice breakfast and gathering areas for guests. Highly recommended!

8

Gordon

Aug 7, 2023

·

Stayed 2 nights

Breakfast left a lot to be desired. The cardboard pancakes are a total fail. Omelettes had peppers, etc that many don't like. Plain omeletts would be nice or plain cheesy scrambled eggs!

4

Deanna

Mar 1, 2025

·

Stayed 3 nights

The hot tub was discusting, dirty, 1st day and never cleaned for 2nd day, towels everywhere clothes left everywhere. Couldnt enjoy or even go in the entire stay. Breakfast was nasty and cold. Smell was horrible. Orange juice was watered down, coffee was very string and yuck.

8

Miranda

Aug 14, 2023

·

Hot tub was broken, which sucked but pool made up for it. Big slide goes fast! Pool isn't that deep or that big but perfect for what we were looking for. Good breakfast, breakfast attend was nice and on top of keeping breakfast well stocked. Front desk guy who checked us in was AWESOME, made check in a breeze and gave lot of helpful information! Definitely will be back!

8

Tammy

Mar 13, 2025

·

Stayed 2 nights

The hotel was a bit on the noisy side, but the complimentary breakfast was incredible!

10

Linda

Sep 23, 2025

·

Stayed 2 nights

Everything was good. Breakfast was amazing. Close to hospital so was handy.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $109	14 $111
15 $92	16 $93	17 $93	18 $102	19 $102	20 $150	21
22 $102	23 $103	24 $103	25 $103	26 $106	27 $112	28 $108
29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
		1 $103	2 $104	3 $103	4 $112	5 $131
6 $103	7 $103	8 $103	9 $104	10 $103	11 $126	12 $135
13 $104	14 $103	15 $104	16 $103	17 $103	18 $150	19
20 $104	21 $103	22 $103	23 $103	24 $103	25 $102	26 $100
27 $103	28 $103	29 $103	30 $103	31 $103

Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

Prices for Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

Monthly average prices

About this property

Location

Room options

Executive Room, 2 Queen Beds, Refrigerator & Microwave, Pool View (Living Room)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (With Single Sofabed)

Standard Room, 1 King Bed, Accessible, Poolside (With Single Sofabed)

Executive Room, 1 King Bed, Jetted Tub, Poolside (With Single Sofabed)

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

Standard Room, 1 King Bed, Refrigerator & Microwave (With Single Sofabed)

Executive Room, 1 King Bed, Jetted Tub, Pool View (With Single Sofabed)

Executive Room, 1 King Bed, Refrigerator & Microwave (Shower Only;With Single Sofabed)

Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (Living Room)

Executive Room, 2 Queen Beds, Refrigerator & Microwave (Living Room)

Executive Room, 1 King Bed, Fireplace (Shower Only;With Single Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (With Single Sofabed)

Guest reviews of Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

Considering this hotel for your Rochester trip?

Prices for upcoming dates