Microtel Inn & Suites by Wyndham Rochester North Mayo Clinic

Need more lighting in parking area.

The staff was unhelpful. The shuttle to the Mayo Hospital never ran in 2 days and the staff watched people waiting for it without telling anyone that it was not operating, which nearly caused some people to miss doctors appointments. No shuttle and had to uber for 2 days to the hospital.

Shuttle to mayo is route bus and ends too early for late appointments at clinic. 5PM. Breakfast is OK, continental only. The waffle was made fresh by yourself and pretty good.

Overnight stay for Mayo appt. Shuttle service was great. Hotel staff was friendly and courteous and helpful. It was a nice stay.

The vending machines were out of order both on the first and second floors

Lost our reservation Only decaf coffee Soda machines have signs, out of product Ice machines have signs, out of order No grab bars for shower

Good prices, shuttle to Mayo, right next to Broadway pizza

Darker parking lot with no visible sign on the access road. Ice machines all out-of-order. Pop machines all out-of-order. Most work out room equipment not working. There was a "glitch" in the computer system that said our room was not available. It was eventually corrected...but very frustrating till then.

There is a shuttle to Mayo Clinic which is very easy and convenient.

2 stars because the room was clean and serviceable, but the rest of the facility needs attention from the ownership; some simple maintenance issues like a broken top to the in-room coffee maker, the door didn't automatically latch; then every piece of equipment in the gym was broken and unusable, the only working ice machine was in the breakfast room on the 1st floor, front door slider worked but was off kilter, door key had to be reset every day, staff was nice but not totally responsive and couldn't do much about most of the issues other than acknowledge that they knew about it.

There is mold in the shower and behind bathroom door has not been cleaned in a while. Stains on the carpet

There was mold on my pillow stains in the sheet had plumbing issues and none of the vending/ ice machines worked

Pretty sure I noticed bedbug larva in the original room I was given, as well as the second room I was given after requesting another.

Dirty, nasty hotel. We left within 30 min of checking in. Room was gross, lobby was dirty. Don’t book unless you like bedbugs

Clean room.

Hotel needs maintenance and a good cleaning. The tile floor was unbelievably sticky. The room smelled awful. Breakfast was a typical cheap hotel breakfast. Location was not bad.

Mold on the lovers of the heater/AC unit. Temp near impossible to control. Hot one minute, cold the next. Should have requested another room on check in, but we were settled in and I was already in pjs after day surgery that day. Front desk staff said she would inform manager, but she would not be back for 4 days.

Found a bed bug crawling around in the bathroom on towels. Staff was told, and we were credited 2nd night stay.

Very quiet and clean

The bathroom was not clean, smelled stongly of chemicals. Wife is immunocompromised and didnt feel comfortable using the shower. I cleaned it quick for her to use. We were focused on her appointments so we just dealt with it ourselves. Thanks

The beds were super uncomfortable

Things were convenient and accessible. Parking was good. Some of the rules were not followed.

This property is old and wearing out. The flooring in the elevator has worn through to the plywood subfloor. Even the buttons on the TV remote are worn out. They must have installed new ceramic flooring in the bathroom over the existing stuff because it has buckled, and the bathroom door cannot be closed. The seal on the window of my room is falling. Time for a remodel,

The room was nice however the air conditioner did not work well and it was very loud. I did not want to switch rooms. I got there late. But overall, it’s a nice hotel

AC loud, bathroom light did not work well had to go down to get new key. The first key did not work on the door. The bed was comfortable. The sheets were clean and it was a quiet room.

Everything was good during my stay except for the room temperature. I could not adjust the setting to air conditioning, and the room was uncomfortably warm.

The rooms, as indicated by its name, are pretty small and stuffy. Additionally, the gym equipment desperately needs to be updated. However, it is cheap, clean, and with an adequate breakfast.

The room is small but very adequate. Staff were friendly and helpful. Bed was comfortable and room is very clean.

Heating:air conditioning unit was loud. Wheezed and banged the entire time

The room was nice spacious but was misleading because I ordered a walk-in shower and I didn’t get it to two days later because they said they only had two in the whole hotel

Our room was clean. Basic amenities. It is what we needed it for. We did have an issue with a double charge to our credit card for room charges however the manager promptly handled it and it was reversed once it was brought to their attention.

Did not have the room that was reserved. Forced to have family use a single bed for the evening. Staff did not issue a refund immediately or in the past 3 weeks despite ongoing inquiries.

The night check-in girl was very welcoming and friendly.

Always friendly staff it keeps me coming back when I am working at Mayo.

We had a couple of minor issues when we first arrived but Amy from the front desk took care of them immediately. Hats off to her!!!

Front desk was very friendly and helpful. Rooms were clean and fresh looking.

Staff are amazing

Worse checkin experience I have ever had. I waited & walked around the hotel for 45mins before someone even showed up to check in. Room & Hotel were very dirty and felt run down. I will not return!

check in was a little awkward. desk manager was arguing with an employee for several minutes. another customer and I were having to witness this over 5 minutes.

I traveled all night and half the day and when I booked the hotel I was ready to go in and go to sleep. The lady at the desk was doing multiple things helping out other guest and was extremely nice to everyone. She had my room open and let me in a couple hours before check in. I definitely needed that rest. I travel a lot and will be looking for Microtel hotels now!!

This location makes it very easy to get to the Mayo Clinic at a reasonable price!

Good room with all you need for a confortable staying! Staff was helpful and the breakfast has many options! There is a nice parking and it is close to shopping and restaurants!

We found the location of the property was very convenient to the Mayo Clinic area. The facility was clean, the rooms were large, and the building was quiet. Our only regret was that we didn't allow enough time to enjoy the complimentary breakfast. It looked like there was a good variety and people seemed to be enjoying themselves.

Quiet,convenient to many things! Wonderful staff

Entering the facility the lobby looked dirty. There were 3 people in line to check in and there were 3 clerks behind the desk but only 1 clerk helped people check in. There was a man who came from outside to ask a clerk to search for a occupant because his phone wasn't working, he gave a name of the guest and a clerk called the room. It seemed odd that the man was hesitant or didn't know his name. There were several people in the parking lot drinking alcohol and/or smoking marijuana. The elevator door has scratches and graffiti scratched on the inside of the door. The facility looks run down and of need of deep cleaning. The bathroom in our room was dirty., hair and thick dust in the corners. Towels were clean and fresh. Carpet was dirty, my white socks were dark gray after walking only in room. The bed linens were clean and the bed and pillows were comfortable. The eating area for breakfast was sufficient although the upholstery of chairs were very dirty looking and stained. The breakfast selection was fine. Honestly, the hotel patrons seemed very downcast and possibly indigent. There is a concerning sign on the check in desk that stated no cash accepted, must have a valid ID and credit card., which seemed like there may have been a problem with clientele. We left our room only to go to dinner and returned to lock the doors. Again, the parking lot in the evening had several individuals who seemed suspicious. I'm sorry to leave this review, as I generally do not, but with

The hotel is convenient to Mayo and shopping and reasonably priced

Good location and friendly staff.. only negative was the parking lot needs to be plowed out better

Parking was fine. Location was really good

Was close to Mayo Clinic

Easy check in, convenient location, clean, quiet!

Very good breakfast, good check in

Great location, bed was actually comfortable, staff was friendly and helpful getting me another key after I locked myself out. Breakfast wasn’t bad for being free. unfortunately they didn’t have milk. Wish they had a pool or hot tub.

Clean room, not much of a selection for breakfast

Shuttle to mayo is route bus and ends too early for late appointments at clinic. 5PM. Breakfast is OK, continental only. The waffle was made fresh by yourself and pretty good.

Convenient location. Breakfast was the same thing everyday, only had biscuits and gravy the first day, then they had an out of order sign on the gravy warming unit. And couple days there was rotten oranges put out

I am immunocompromised and when I went to breakfast there were no tongs to pull pastries out of the box. The waffle maker was not working. We were there for the Mayo Clinic and were told we could not get the Mayo discount because we did not book directly through them. Air conditioner/heater very loud in room. Thought it was someone getting ice as our room was right by the ice machine.

Clean room and friendly red hair lady behind front desk. Parking was convenient. Over all excellent except breakfast needs to hype up a little.

It was perfect and economical! A simple breakfast was just enough.

Hotel needs maintenance and a good cleaning. The tile floor was unbelievably sticky. The room smelled awful. Breakfast was a typical cheap hotel breakfast. Location was not bad.

I like the hotel. But it needs a better selection for breakfast.