Name: Twinpalms Surin Beach Phuket
Address: 106 / 46 Moo 3, Surin Beach Road, Cherng Talay, Choeng Thale, Thailand, Choeng Thale, South Thailand, TH
Price range: $119–$247 per night
Rating: 9.13

What guests think

At Twinpalms Surin Beach Phuket, travellers praise the serene atmosphere, large pool, and friendly staff, while noting a convenient walk to Surin Beach and strong breakfast offerings, alongside occasional service lapses, limited sunbeds, and non-beachfront location.

Rooms are generally spacious and comfortable, often with quiet terraces, and guests value the well equipped gym and shuttles to partner beach clubs. Some reviews mention policy quirks and maintenance issues, such as charges for basic amenities, limited air conditioning in common areas, and occasional noise or wear around the pool. Expect a restful, upscale stay close to the sand with a few trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The large pool and well equipped gym stand out, and shuttles to partner beach clubs are appreciated. Recurring downsides include too few sunbeds and limited air conditioning in some common areas.

Related guest reviews

10

Jae hyung

Sep 28, 2024

·

Stayed 2 nights

바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!

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6

Warren

Jan 27, 2023

·

Stayed 5 nights

The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.

6

Helen

Feb 24, 2026

·

Stayed 6 nights

Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels

10

nicolas

Oct 2, 2025

·

Stayed 5 nights

I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.

8

marika

Jan 13, 2026

·

Stayed 1 night

Great pool area, wish there were more sunbeds. Rooms is nice. Good service. Kamala is better but this is a good hotel

10

Henrik

Mar 14, 2023

·

Stayed 7 nights

Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice

6

Mads

Dec 14, 2025

·

Stayed 7 nights

Rigtig sødt og godt personale, flot hotel. Men, det virker som at ejeren er nærig. - Mangel på A/C på fællesområder - Vand på værelset er filteret fra en maskine, og ikke flaskevand - Små ting som normalt er gratis såsom tandbørste er tilkøb her

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10

Charlotte

Jan 21, 2026

·

Stayed 3 nights

Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.

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10

Deborah

Oct 21, 2023

·

Stayed 5 nights

A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.

10

Caroline

Jan 25, 2026

·

Stayed 6 nights

The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.

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Cleanliness

Reviews consistently describe very clean rooms and well kept grounds with attentive housekeeping. A few noted oversights and some wear around the pool decking.

Related guest reviews

6

Warren

Jan 27, 2023

·

Stayed 5 nights

The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.

10

Philippe

Dec 18, 2025

·

Stayed 2 nights

Chambre impeccable

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10

Kevin

Apr 12, 2025

·

Stayed 4 nights

The hotel staff keeps this place very clean. Everyone is very friendly. It has as calming peaceful ambiance.

10

Torstein

Jan 12, 2026

·

Stayed 4 nights

Rent rom, god service, flotte fasiliteter

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10

Charlotte

Jan 21, 2026

·

Stayed 3 nights

Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.

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10

Tobias

Mar 19, 2025

·

Stayed 3 nights

I recently stayed at Twinpalms Phuket and had the absolute best time! From the moment we arrived, I were treated like royalty. The staff were incredibly warm, friendly, and attentive, always greeting us with genuine smiles and making sure every detail of our stay was perfect. The hotel itself is stunning—beautifully designed, chic yet cozy, surrounded by lush tropical greenery and featuring an amazing pool area. I spent countless relaxing hours lounging by the crystal-clear pool. My room was spacious, immaculately clean, and beautifully decorated. The bed was incredibly comfortable, and I loved the thoughtful touches like fresh flowers and personalized welcome messages. Waking up each morning to the serene views of the tropical gardens was pure bliss. A huge thank you to the entire team at Twinpalms Phuket for making my stay unforgettable. If you’re looking for a luxurious, friendly, and genuinely joyful experience this is it.

2

ROXHENSA

Oct 12, 2024

·

Stayed 4 nights

They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!

10

yvan

Jan 19, 2022

·

Stayed 4 nights

Établissement idéal pour un sejour au calme. Tout est parfaitement entretenu. le personnel est disponible et serviable. Seul leger manque d'attention au petit-déjeuner. Le logement en penthouse est extrêmement spacieux, inclus la taille de la piscine privée. Dommage que l'implantation du bâtiment ne permettent pas une vue dégagée.

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10

JIWAN

Sep 18, 2025

·

Stayed 2 nights

First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.

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Rooms

Rooms are spacious, comfortable, and often quiet, many with large terraces or patios. Some guests report limited views, occasional noise or design/privacy quirks, A/C limits, and patchy Wi‑Fi.

Related guest reviews

8

Brigitte

Apr 5, 2024

·

Stayed 3 nights

Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.

10

Fahad

Oct 2, 2025

·

Stayed 4 nights

Top place I stayed in phuket .. Only downside to it is the view from the rooms, other than that I would give this place 10 Stars.

10

Charlotte

Jan 21, 2026

·

Stayed 3 nights

Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.

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2

ROXHENSA

Oct 12, 2024

·

Stayed 4 nights

They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!

2

Tommy

Oct 13, 2024

·

Stayed 4 nights

Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.

10

yvan

Jan 19, 2022

·

Stayed 4 nights

Établissement idéal pour un sejour au calme. Tout est parfaitement entretenu. le personnel est disponible et serviable. Seul leger manque d'attention au petit-déjeuner. Le logement en penthouse est extrêmement spacieux, inclus la taille de la piscine privée. Dommage que l'implantation du bâtiment ne permettent pas une vue dégagée.

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10

Caroline

Jan 25, 2026

·

Stayed 6 nights

The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.

10

JIWAN

Sep 18, 2025

·

Stayed 2 nights

First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.

6

Sven

Dec 25, 2024

·

Stayed 2 nights

Schönes Hotel aber mehr Schein als Sein. Die 240qm Suite war in Wirklichkeit deutlich kleiner. Was gar nicht ging waren die extrem lauten Geräusche der Poolpumpe in der Nacht. Es war ein Hotelmitarbeiter vor Ort aber es wurde kaum leiser. Konnten somit kaum schlafen. Schade

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10

Gal

Aug 27, 2022

·

Stayed 4 nights

Very good hotel, compy rooms and nice pool. need to walk to the beach

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Service

Service is widely described as warm and helpful, especially at check in and around the pool and beach clubs. Several reviews, however, mention slow or inconsistent breakfast/dinner service and occasional management or responsiveness issues.

Related guest reviews

4

Terry

Aug 31, 2024

·

Stayed 4 nights

Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.

6

Warren

Jan 27, 2023

·

Stayed 5 nights

The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.

6

Helen

Feb 24, 2026

·

Stayed 6 nights

Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels

10

nicolas

Oct 2, 2025

·

Stayed 5 nights

I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.

10

William

Sep 27, 2023

·

Stayed 2 nights

Great service!

8

Susanne

Sep 6, 2024

·

Stayed 3 nights

Sehr schöne Anlage mit großzügigen und sauberen Zimmern. Der Beach Club hat eine tolle Lage und das Personal hier war sehr freundlich. Die Auswahl an Speisen ausreichend. Im Hotel war der Service dagegen nicht gut, insbesondere beim Frühstück. Es musste nach allem gefragt werden und freundlichkeit musste man suchen.

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10

Charlotte

Jan 21, 2026

·

Stayed 3 nights

Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.

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10

Miranda

Jul 14, 2023

·

Stayed 12 nights

A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!

10

Sarah

Jan 15, 2026

·

Stayed 5 nights

Excellent staff, great breakfast and comfortable room

10

Caroline

Jan 25, 2026

·

Stayed 6 nights

The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.

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Location

A short walk to Surin Beach with shuttles to nearby beach clubs; the area feels quiet. It is not beachfront, some terrain is hilly for those with mobility challenges, and a few found nearby dining limited.

Related guest reviews

10

Jae hyung

Sep 28, 2024

·

Stayed 2 nights

바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!

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4

Terry

Aug 31, 2024

·

Stayed 4 nights

Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.

8

Brigitte

Apr 5, 2024

·

Stayed 3 nights

Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.

6

Warren

Jan 27, 2023

·

Stayed 5 nights

The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.

10

David

Feb 22, 2025

·

Stayed 7 nights

It was very relaxing atmosphere. Thoroughly enjoyed the stay but unfortunately due to my inability to walk much and area around was hilly I couldn’t get out much unless I used a taxi service. Also, the hotel had a few steps in the entrance which I made me quite wary I might fall when coming up and down them. Apart from that it was an awesome place to stay.

10

Even

Nov 19, 2024

·

Stayed 4 nights

Hadde et fantastisk opphold. Veldig hyggelig og positive personale. Frokosten var kjempe god. Supert at de hadde flere restauranter og beach clubs rundt om i området.

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10

Robert

Dec 19, 2023

·

Stayed 4 nights

Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice.

10

Miranda

Jul 14, 2023

·

Stayed 12 nights

A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!

10

Caroline

Jan 25, 2026

·

Stayed 6 nights

The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.

10

Gal

Aug 27, 2022

·

Stayed 4 nights

Very good hotel, compy rooms and nice pool. need to walk to the beach

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Dining

Breakfast earns strong praise for quality and variety, and many enjoyed the beach club and hotel dining. Critiques include a slow or disappointing dinner and, at times, limited on site dinner service.

Related guest reviews

6

Helen

Feb 24, 2026

·

Stayed 6 nights

Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels

10

Eli

Apr 19, 2023

·

Stayed 3 nights

Excellent and rich breakfast and surprisingly great food by the pool . Beautiful pool for swimming. Large, impressive and spacious rooms.

10

Emilia

Dec 25, 2021

·

Stayed 9 nights

Lovely hotel with super good service. Food and staff was awesome. Very nice breakfast buffé. We will come back.

10

Henrik

Mar 14, 2023

·

Stayed 7 nights

Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice

10

Charlotte

Jan 21, 2026

·

Stayed 3 nights

Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.

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8

Vincent

Jan 11, 2023

·

Stayed 19,361 nights

Surprised that the hotel did not provide lunch or dinner in the restaurant - it was breakfast only. Lunch you could get at the pool bar, dinner was room service or a minibus shuttle to a restaurant that the Hotel had a partnership with.

10

Sarah

Jan 15, 2026

·

Stayed 5 nights

Excellent staff, great breakfast and comfortable room

10

Deborah

Oct 21, 2023

·

Stayed 5 nights

A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.

2

Tommy

Oct 13, 2024

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Stayed 4 nights

Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.

10

Caroline

Jan 25, 2026

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Stayed 6 nights

The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$616
February	$465
March	$296
April	$199
May	$133
June	$144
July	$169
August	$242
September	$185
October	$266
November	$383
December	$568

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $130	19 $137
20 $121	21 $119	22 $122	23 $132	24 $135	25 $148	26 $193
27 $157	28 $149	29 $147	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $181	2 $181	3 $187
4 $185	5 $181	6 $181	7 $184	8 $181	9 $180	10 $149
11 $151	12 $148	13 $181	14 $182	15 $181	16 $149	17 $149
18 $150	19 $151	20 $179	21 $189	22 $235	23 $236	24 $237
25 $237	26 $237	27 $201	28 $247	29 $201	30 $199	31 $200

Twinpalms Surin Beach Phuket

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