Is parking available at the hotel?

Free self-parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

An English breakfast is available on weekends from 7:00 AM to 10:30 AM for a fee of approximately CAD 25 to 30 for adults and children.

Does the hotel allow pets?

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about rooms and bathrooms are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Sainte-Foy-Sillery-Cap-Rouge, just steps from Laval University and 6 minutes from Cegep de Sainte-Foy. It is approximately 0.6 miles from PEPS and 1.5 miles from Laurier Quebec.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours are not specified, but the indoor pool is available year-round.

What are the policies regarding children staying at the hotel?

Children aged 17 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

Hotel Universel in Québec City, Canada

Average nightly price at Hotel Universel by month, last 12 months (USD)
Month	Average price
January	$92
February	$103
March	$97
April	$86
May	$111
June	$98
July	$120
August	$126
September	$113
October	$102
November	$90
December	$104

What guests think

At Hotel Universel, travellers consistently praise the unique indoor pool and spa area and the convenient location near Université Laval and shops, while feedback on room comfort, noise, and aging decor varies, leading to mixed experiences and value perceptions.

Many like the spacious layouts or kitchenettes in some rooms, and staff are frequently described as friendly and responsive when issues arise. Recurring downsides include firm or dated beds, small bathrooms, thin walls, temperature-control problems, and inconsistent cleanliness in rooms and corridors. The pool and spa can feel crowded, adult-only rules are not always enforced, parking can be tight late, and breakfast is not included though Boston Pizza is attached. Expect a practical stay with standout leisure facilities but variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool, hot tub, saunas and Nordic-style area are a highlight, but they are small or crowded at times and adult-only rules are inconsistently enforced; occasional issues include lukewarm hot tubs, odours and maintenance. Parking is free but limited late.

Related guest reviews

6

studio

Aug 19, 2025

·

Stayed 1 night

Overall it was ok, staff very friendly and quick to check you in. Room was neat, The only thing that was discouraging.. because we were excited to go to the pool, was the no stairs parts. The only one that had one was the nordic one... the pool and spa was also crowdy.. we werent able to get in so we left and came back. Even then it was still full... i waited on the big bed wich is awesome, when finaly i was able to get in.. i swear not more than 5min in that i had to leave cause they close at 10. .. I tought the pool /spa could of been bigger with the large space unused . I would of created a larger or second pool so everyone could enjoy it.. with a stairs to make it more safe. Just a suggestion

8

vanessa

Dec 22, 2025

·

Stayed 1 night

the pool and spa was a big hit for us, the room needed some updates

8

Arianne

Oct 4, 2025

·

Stayed 2 nights

En général, nous avons aimé notre séjour. Le spa était bien. la seule chose c'est que c'était indiqué qu'après une certaine heure, les enfants ne peuvent plus y aller mais il y avait des enfants, donc nous n'avons pas pu profiter pleinement de la tranquilité dans le spa. Par la suite, je ne sais pas si c'était nos voisins de chambre qui parlaient fort ou les murs ne sont pas assez insonorisé, mais nous nous sommes fait réveillé vers 5h30, parce qu'on les entendaient parler comme s'ils étaient dans notre chambre. Malgré tout, pour le prix et l'emplacement, j'y retournerais sans problème.

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10

Anna

Aug 31, 2025

·

Stayed 2 nights

Très peu de stationnement

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8

Amy

Jul 26, 2025

·

Stayed 2 nights

hotel stay was good and clean but wish the pool was bigger

6

Veronica

Jul 25, 2025

·

Stayed 2 nights

We enjoyed our stay overall. The hotel was dated and beds weren’t great. The pool area was fantastic with Nordic spa options. Staff were very helpful and friendly. Parking is limited onsite. If you come later in the evening you may not find a spot. The front desk showed us a place along the front lane where we could park.

8

Monique

Nov 25, 2025

·

Stayed 1 night

The pool and spa were amazing! The room was clean and very spacious. I would recommended this hotel. Easy access to local highways too. There were a couple of mechanical issues; we flagged this to the desk staff.

10

Dianne

Sep 21, 2025

·

Stayed 2 nights

Great swimming pool for the kids and adults with a spa and it’s all indoors. Fantastic pizza place next door

10

Maria

Sep 28, 2025

·

Stayed 1 night

It was conveniently close to malls and the old city. We also enjoyed their pool, spa and sauna a lot.

6

Daniel

Oct 26, 2025

·

Stayed 1 night

Hotel 2.5 stars but decent stay. Hot tub was not hot and sauna not hot.

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Cleanliness

Cleanliness is inconsistent: several reviews report stained or musty carpets, odours, and rooms or bathrooms not properly cleaned, though others found it acceptable. Corridors and the pool area sometimes need deeper cleaning.

Related guest reviews

2

Kevin

Aug 24, 2025

·

Stayed 2 nights

Chambre très sale on avait des fourmis dans notre chambre de la poussière partout lair conditionné menait un vacarme très dessu de cette hôtel

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6

Stephanie

Aug 24, 2025

·

Stayed 1 night

Piscine moyendrement propre et les odeurs de moisissures . Corridor vers les chambres, sales, Chambre OK, aire climatisé de fonctionne pas vie , très chaud

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2

William

Sep 27, 2025

·

Stayed 2 nights

Il y avais du sang sur le rideau de douche cela leur a pris une journée complète à le changer , il y avais des poils dans la douche quand nous sommes ariver

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8

Alyssa

Jun 26, 2025

·

Stayed 2 nights

My only negative was that the place could really use a deep clean. Carpets in the hallways felt musty. Also a guest accidentally spilt a drink on the floor in the lobby and staff just left it there until the next day… Overall the room had nice wooden floors and the area was great. I particularly enjoyed the “Nordic Spa” that they recreated inside the building with 2 wooden saunas, pool, and hot tub…that was super cool and relaxing! The play area for children was well maintained. I also appreciated that it was attached to some great restaurant chains, free parking lot, as well as a short walk to the major mall.

10

benno

Jul 17, 2025

·

Stayed 2 nights

Nous avons bien aimé cette hôtel. Les choses à améliorer sont: plus d'éclairage dans la douche. Les cartes sont toujours démagnétisées. Le choix de chaînes télé est faible. Petites retouches de peinture à faire côté piscine. Tapis à changer dans les corridors. Spa à nettoyer.

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6

Jeffrey

Aug 11, 2025

·

Stayed 3 nights

I did not expect a five star experience, however, I expected a bare minimum of cleanliness. The first room we were given was on the lowest level and looked as if it was not cleaned in a while as it had accumulated dust and cobwebs. We requested a different room which was much better, however, it was on the pool floor level and had direct access to it (windows and door). We kept the door locked and covered the windows with the blinds since people could see directly into the room. Aside from those issues the staff was courteous and accommodating. If you are not fussy and looking for a relatively priced place to crash for the weekend, it’s in a convenient location for what you are given.

4

karine

Sep 27, 2025

·

Stayed 1 night

La chambre n'étais pas propre. Des coulisse rouge sur un mur près du lit. Le plancher avait des morceaux bisar dessus.

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2

Mélissa

Sep 22, 2025

·

Stayed 2 nights

L’hôtel très bien situer mais niveau propreté j’ai pas été impressionnée…le tapis est sale. Ma chambre à moitié laver la manette de tv toute sale. C’est la dernière fois que je loue une chambre à cet hôtel. Le pris de cet hôtel est moin dispendieuses que les autres. De l’extérieur ont durait un motel.

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2

Perry

Oct 26, 2025

·

Stayed 2 nights

Proper cleaning not done, room not made up when requested and bugs everywhere.

4

Laurie

Aug 18, 2025

·

Stayed 1 night

This property is extremely dirty. Hallway carpet is extremely dirty and musty rooms with uncomfortable beds. Staff were unfriendly. First room we got was not cleaned from previous people. Second room toilet works half the time. Pool area is extremely dirty! Overall terrible experience

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Rooms

Rooms range from spacious (some with kitchenettes or balconies) to dated with small bathrooms and thin walls; many guests find mattresses firm or uncomfortable. Some rooms lack windows or have noisy/ineffective A/C, and Wi-Fi can be unreliable.

Related guest reviews

6

Monica

Sep 22, 2025

·

Stayed 3 nights

The room was very outdated. The phone didn't work, the coffee maker was broken and I had to call to get the air conditioning to work (because you can't touch the unit only the dial on the wall). They didn't have a microwave in the room either. Several of the plugs in the wall also didn't work. I forgot my toothbrush (classic) and asked the desk if they had any - no. Usually hotels do. The spa area and pool were lovely. Some of the hotel staff were great and others were sassy and unprofessional.

8

Nadia

Sep 19, 2025

·

Stayed 2 nights

Good experience. Room was big with a separate dinning area with a kitchenette and living space.

4

Hugo

Oct 17, 2025

·

Stayed 1 night

La climatisation ne fonctionnait pas et il faisait très chaud dans ma chambre malgré les fenêtres ouvertes

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8

Giacomo & Franca

Aug 18, 2025

·

Stayed 1 night

Walks are thin…you can hear everything from adjoining rooms. Great property for families

6

Sabrina

Jan 2, 2026

·

Stayed 1 night

Tout est très bien excepté les matelas qui sont inconfortable

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4

Alexandre

Oct 5, 2025

·

Stayed 1 night

No windows in room

2

Jeannine

Aug 20, 2025

·

Stayed 2 nights

Pas de Wifi porte de salle de bain fermait pas lavabo tout craquer mur salle de bain presque défoncée tuile au bas du mur salle de bain à moitié arraché c était degueux Quand on est arrivé ds la chambre d’élément 2 serviettes pas essuie main pas débarbouillette etc tapis ds le passage tout taché partout odeur nauséabonde je regrette jamais je ne recommanderais cet hôtel même on mériterait un certain remboursement

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8

Mark

Aug 14, 2025

·

Stayed 2 nights

Rooms are nice. Small bathrooms. Door to the bathroom was hard to close. Nice pool area with saunas. No breakfast.

10

joanne

Oct 11, 2025

·

Stayed 3 nights

Loved the large room! and we had a balcony overlooking the best looking pool area i have ever seen! the bed was huge, bathroom huge , sofa and lots of room. Absolutely loved the room

4

Dominique

Feb 21, 2026

·

Stayed 3 nights

Je suis déçu de mon séjour à cet hotel, et je suis déçu d'être déçu. Les lits sont durs, la salle de bain est petite et peu commode. Pas de place de déposer un sac de toilette ni des vêtements propres. Je voulais me r'habiller après ma douche, et ne pas me montrer nu devant devant mon cousin, j'ai du mettre mes vêtements par terrre, sur une serviette... Beaucoup de bruits dans les chambres et dans les corridors. C'est un hotel fréquenté par des équipes pee-wee. Piscine pleine d'enfants et d'ados. Loin d'être un endroit pour se reposer, malheureusement.

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Service

Service is generally friendly and helpful, with staff resolving problems and offering room changes or upgrades. A few guests cite unhelpful responses or poor communication, especially around early check-in and special requests.

Related guest reviews

10

Denis

Jan 2, 2026

·

Stayed 2 nights

fellow with the brown beard very effective, top notch service

8

Johnny

Sep 7, 2025

·

Stayed 1 night

Staff is very polite and willing to help

10

Laurent

Dec 8, 2025

·

Stayed 1 night

Personnel accueillant, gentil, a l'ecoute des clients.

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10

Nancy

Jan 30, 2026

·

Stayed 1 night

L’employé a su s’occuper de la situation rapidement (télévision qui ne fonctionnait pas bien, bain,…): il n’a pas hésité à nous offrir une autre chambre. Très gentil et apprécié!

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2

Paul-Andrre

Sep 8, 2025

·

Stayed 1 night

arrived at noon, was asked to pay 100$ deposit, so i paid. I requested to see if possible to get room before the 4pm check in. staff at 2:30 , still not ready , so waited in lobby . 3PM still not ready, still waiting in lobby. 3:30 pm some clients arriving and they get their rooms! So only at 4PM when we complain to staff we get our room , when asked why others get their rooms before 4pm but not us.the room was not ready , that is poor customer service, and i will not go back anymore. they knew we were waiting since noon , no adaptability for me is poor service.

10

Emy

Jun 25, 2025

·

Stayed 1 night

L'hôtel en temps que tel est super bien, ce qui concerne les membres de l'hôtel c'est autre choses. A notre arriver la madame et le monsieur a l'accueil n'avais pas l'air d'avoir envie d'être là on ce fesait répondre bêtement. Plus tard dans la soirée nous avons appeler pour savoir si il avait des micro-ondes dans l'hôtel et la fille au téléphone nous a juste répondu “ben oui a l'accueil pourquoi il en aurait pas”. Bref belle hôtel mais staff désagréable

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8

F Marie

Sep 7, 2025

·

Stayed 4 nights

Great stay. Comfortable & clean. Helpful staff.

10

Sarah

Aug 18, 2025

·

Stayed 2 nights

A young man at the front desk was so unbelievably helpful and made the stress of traveling far more enjoyable. I only wish we could have stayed longer, and we’d gotten his name to give him the credit for exceptional customer service that he deserves

6

Geoffrey

Aug 13, 2025

·

Stayed 2 nights

Was ok, convenient location but not much more than that. All room requests were ignored and they directly told me that anything we ask, they have no obligation to read or try to accommodate. Good price for what it was

10

Amanda

Oct 22, 2025

·

Stayed 3 nights

When we first arrived we checked into a room that I had not booked. I went to front desk and told them about the issue and they were so amazing! They helped me get sorted into a different room. 10/10 experience, I would definitely stay here again!

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Location

Convenient base near Université Laval, malls, restaurants and bus routes; easy drive or transit to Old Québec. Practical for hospital visits and highway access.

Related guest reviews

10

Bill

Sep 17, 2025

·

Stayed 1 night

Great value! Convenient location, great cafes and restaurants nearby.

10

Helene

Jul 15, 2025

·

Stayed 1 night

Very nice hotel. Well located for what we had to do in Ste Foy

10

Angela

Jul 22, 2025

·

Stayed 2 nights

I like that fact that we were only 20 minute drive with traffic to Montmorency Falls, 15 minutes to Old Quebec. There is pyramid mall roughly 5 minute walk from the hotel, that had couple restaurants, Starbucks, Dollarama, a pharmacy, its small but convenient. The hotel has litte shop where you can buy swimsuits, hand made necklaces, Bracelets and rings, also bath bombs and soap. The lady is very nice. Bonus there is entrance from the pool area to get into Boston Pizza. The hotel was clean staff was friendly and spoke English We'll be returning again!

10

Félix

Oct 21, 2025

·

Stayed 1 night

Très bien et juste à coté de ULaval

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8

Sara

Jul 30, 2025

·

Stayed 2 nights

Great location! Rooms were very dated.

10

Félix

Oct 21, 2025

·

Stayed 1 night

juste à coté de tout

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10

Ye

Jul 5, 2025

·

Stayed 3 nights

Close to a shopping plaza, many dining options, bus No. 807 directly to old city area, no need to drive to the tourist attractions. The swimming pool is cute. Boston pizza is on the site.

8

Peggy

Sep 22, 2025

·

Stayed 4 nights

After reading some reviews just before the beginning of our trip, I was a little anxious about what we would find on arrival. We were two women travelling together. Our room was huge, and was easily accessible on the ground floor, and only a short distance from the desk, the swimming pool, and the attached restaurant where affordable breakfasts were available each day. The staff was always friendly and helpful, providing us with directions and free bus passes to get to the old town. The bus stop was just a few steps away from the entrance, with a grocery store and restaurants within a short walk. We enjoyed the pool, with the live birds singing in cages overhead, and the hot tub and sauna. The premises were clean and fresh smelling, and staff was fluently bilingual. The only blight on our stay was a very loud party with thumping Latin music coming up from the lower level on the final night of our stay. When we spoke to the staff, the music level went down somewhat, and the party ended around 11. We would stay at this hotel again.

10

Maria

Sep 28, 2025

·

Stayed 1 night

It was conveniently close to malls and the old city. We also enjoyed their pool, spa and sauna a lot.

10

Christopher

Jul 8, 2025

·

Stayed 1 night

Great place, lots of places to eat that are close and just across from ULaval.

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Dining

No breakfast is included; an attached Boston Pizza and nearby eateries provide convenient options. In-room coffee quality is criticized.

Related guest reviews

4

Matthew

Aug 18, 2025

·

Stayed 1 night

Positive - close to the Laval campus. Negative - many. Not clean, odour in room, smoke stains near ceiling, no complimentary anything. 100ml of Coffee is $2

10

Eric

Dec 1, 2025

·

Stayed 1 night

Le Boston pizza 👌😃

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10

todd

Oct 30, 2025

·

Stayed 1 night

No breakfast at hotel but there is a Boston pizza attached to hotel

4

Amandeep

Oct 3, 2025

·

Stayed 2 nights

There was no room service , no security ..

10

Robert

Sep 26, 2025

·

Stayed 1 night

my family loved our stay here - the pool area and on site restaurant option were clutch!

8

Denis

Oct 28, 2025

·

Stayed 3 nights

Breakfast outside hotel, Allarm went off at night staff didnt know what to do

10

Dianne

Sep 21, 2025

·

Stayed 2 nights

Great swimming pool for the kids and adults with a spa and it’s all indoors. Fantastic pizza place next door

8

Patricia

Sep 18, 2025

·

Stayed 4 nights

Was very anxious not speaking french..however all the staff at the hotel were very kind and worked with me. Pool and hot tub were very clean. Pool area was good. Our room was large with a little dining area and sitting area along with the 2 queen size beds.

10

Mel

Sep 27, 2025

·

Stayed 2 nights

Very clean, pool area was relaxing( birds were a nice touch) restaurant was convenient for all meals.

6

Paul

Feb 7, 2026

·

Stayed 1 night

The coffee in the room was aweful

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $95	5 $223	6	7 $103	8 $93	9 $139	10 $340
11 $131	12 $87	13 $155	14 $155	15 $138	16 $155	17 $124
18 $90	19 $90	20 $100	21 $94	22 $93	23 $119	24 $120
25 $88	26 $94	27 $93	28 $94	29 $93	30 $123	31 $120

Su	Mo	Tu	We	Th	Fr	Sa
1 $68	2 $69	3 $70	4 $71	5 $74	6 $93	7 $93
8 $64	9 $64	10 $64	11 $70	12 $70	13 $93	14 $93
15 $64	16 $66	17 $71	18 $70	19 $72	20 $89	21 $105
22 $67	23 $66	24 $65	25 $73	26 $93	27 $347	28 $347
29 $64	30 $65

Hotel Universel

Prices for Hotel Universel

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Jetted Tub

Standard Room, 1 Queen Bed

Standard Studio (Unilofts Building)

Guest reviews of Hotel Universel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Universel

Considering this hotel for your Québec City trip?

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