Is parking available at the hotel?

Self parking is available on-site for a fee of CAD 40 per night, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately CAD 31.64 per person.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in is available for a fee of CAD 61.30, and late check-out is available for a fee of CAD 98.08, both subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may include elevators and accessible bathrooms.

Where is the hotel located in relation to key landmarks?

The hotel is situated in the heart of Toronto, within a 15-minute walk of CF Toronto Eaton Centre and University of Toronto - St. George Campus. It is 1.5 miles from Scotiabank Arena and 1.9 miles from Ripley's Aquarium of Canada.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is accessible from 6:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children 16 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Toronto Downtown Centre Hotel

Average nightly price at Holiday Inn Toronto Downtown Centre by IHG by month, last 12 months (USD)
Month	Average price
January	$112
February	$125
March	$146
April	$155
May	$195
June	$240
July	$239
August	$277
September	$284
October	$245
November	$178
December	$126

What guests think

Holiday Inn Toronto Downtown Centre by IHG earns high marks for its central, transit-friendly location and consistently clean rooms with friendly, accommodating staff, though many note compact room sizes alongside periodic maintenance or facility issues.

Breakfast and the on-site restaurant receive frequent praise, while the indoor pool is described as warm and pleasant; the gym has often been closed for renovations with passes to a nearby facility. Several guests mention slow or crowded elevators, tight or confusing parking, and occasional noise from street-facing rooms or older windows and HVAC. Overall, this is a convenient base for exploring Toronto if you prioritize location and value over spacious rooms and premium finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the warm indoor pool; the gym is frequently closed for renovations, with passes to a nearby facility provided. Elevators are often slow or crowded, parking can be tight or confusing, and a recent power outage disrupted facilities for some stays.

Related guest reviews

6

SILVANO

Oct 9, 2025

·

Stayed 3 nights

Elevator allways busy

8

Ben

Feb 16, 2026

·

Stayed 1 night

★★★★☆ We stayed here last night and overall had a good experience. The hotel was clean, well kept, and had a nice atmosphere. Staff were pleasant and everything ran smoothly during our stay. The rooms are quite small and the hallways are very narrow, so it can feel a bit tight, especially if you have luggage. That would be my only real downside. On the positive side, the pool was very warm — honestly warmer than most hotels we’ve stayed at, which was a great bonus. For the price, it was definitely worth it. Overall, a solid stay and good value.

6

Arif Ogun

Jan 31, 2026

·

Stayed 2 nights

The room towels were clean, the bed was comfortable. The staff were quite polite and helpful and smiling. On the otherside, The shower was not hot enough sometimes. Going up and down with elevator is impossible at times. I had to take stairs down from the 7th floor, in order not to miss my Uber. Breakfast Area was very crowded, I had to stand for 15 min. to have my breakfast.

6

Jacquelyn

Dec 24, 2025

·

Stayed 1 night

The stay was fine but the hotel wouldn't honour a discounted parking rate that was advertised for my booking on Expedia and the swimming pool was under renovation. I just wish that hotels were more transparent about these things because I booked that hotel to get the discount and pool

4

Gunter

Feb 16, 2026

·

Stayed 1 night

The room was fine and clean. The check in was very slow. The parking information was was so bad , that we parked in the wrong garage. The information about parking should be more specific. Now that I know this I will probably stay the again as the location is perfect for me.

10

Mary

Jan 30, 2026

·

Stayed 2 nights

Clean room. Front desk staff were friendly. The gym was not available due to renovations but they had made alternat le arrangements that worked well.

10

Nick

Feb 27, 2026

·

Stayed 2 nights

Great location, everything you need is within a block. Clean hotel, very nice pool, comfy beds. Great options for breakfast as well.

4

Brad

Nov 9, 2025

·

Stayed 2 nights

Small rooms. Not a great location. Parking is difficult unless you can fit in garage height of 5ft 7 inches. Elevators are very small and slow BUT it is clean and is more affordable than many properties.

6

Benjamin

Nov 10, 2025

·

Stayed 4 nights

Sadly during my stay the hotel suffered a 24hr power failure although I must applaud the staff for their good humour throughout but it was of course an inconvenience especially as the hot water issue lasted two mornings in total. The hotel did provide me with complementary breakfast as a result which was gratefully received on my part. I would still potentially return but of course the stay was not ideal. The gym is under renovation but there is an option to use an excellent gym next door (with no pool).

10

Theresa

Dec 3, 2025

·

Stayed 1 night

I stayed for one night and the hotel was great! Room was clean, couldn't hear other guests, pool area was completely empty when I went in the evening, and even though the fitness center is currently closed for renovations, I was given a pass to the Mattamy Athletic Center next door which was also great. Would stay here again!

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Cleanliness

Cleanliness is a strong point across many reviews, with rooms and common areas often described as spotless. A few guests reported lapses such as hairs or stains on linens and occasional missed bathroom cleaning.

Related guest reviews

10

Nicole

Feb 18, 2026

·

Stayed 3 nights

I am always impressed by the staff here. They are pleasant and friendly enough to have a little chat with, which is so very nice. The breakfast is amazing and the breakfast room staff are attentive. Although the rooms with double beds are small, the room is comfortable and clean! Room always smells fresh and the housekeeping staff are cheerful. They do such a nice job tidying and straightening. Check in staff and baggage hold is convenient and staff are helpful. We were able to check in early which we were thankful for travelling with children who needed a rest. We could then arrange our things/baggage and head out to enjoy our afternoon without worrying about heading back to get situated late. I do think that 4:00 is rather late for check in ( although I know many hotels also have this time). The location is convenient and subway is near. It is our choice of places to stay when we visit.

2

Samuel

Nov 18, 2025

·

Stayed 2 nights

Terrible experience. Room was filthy. Sheets were stained. Sofa bed was full of food crumbs. Floor was sticky. Room smelled like multipurpose disinfectant, but hard to tolerate intensity. I will never go back to this hotel.

6

Gagandeep

Dec 28, 2025

·

Stayed 1 night

Average experience, cleaniliness was poor and maintained looks poor too. The body lotion was expired and smelled too bad because they forgot to replace it. room was very tight. Rugs in this hotel are also very old and dirty.

10

Iwona

Dec 27, 2025

·

Stayed 1 night

The room was spotless!

4

Dawn

Jan 17, 2026

·

Stayed 1 night

I was supposed to get a parking credit but do not. Both Hotels.com and the hotel went back and forth blaming each other for this error. And I ended up not getting a resolution despite spending 45 minutes of my time off on this issue. The hotel easily could have offered me the credit or some other compensation, given that I am an IHG member and they’re part of a company with a 22.6 billion dollar networth. I literally only chose this hotel because of the parking credit. I would have stayed elsewhere or taken the GO train if this was going to be the case. The hotel gym was not operational and while they give you a gym credit, there was a snowstorm while we were there and we were not going to walk through it to go utilize the gym. Both my partner and I are avid gym goers and we were looking forward to this amenity. As well, there were broken pieces all over the room. The shampoo and conditioner holder fell while I was showering, and the bottles fell on my feet. We were also staying in a king suite and we’re supposed to have bath robes in the room, when I discovered that we did when we went to utilize the pool, I attempted to call down multiple times and did not receive any response from the front desk. We never got our robes. I told them this when I checked out and while I did get an apology, I also got the excuse that they were very busy. Once again, they did nothing to make up for this inconvenience. Our room also had multiple long black hairs on most of the linens.

4

Kerri

Oct 14, 2025

·

Stayed 1 night

I LOVE the staff here & usually have an amazing experience. I stay here multiple times a year, the majority of the times i visit Toronto. Check in was amazing, staff were accommodating and friendly. But when I got to my room it appeared the bathroom had not been cleaned. There were smears from a cloth on the counters yet the sink had toothpaste residue & hair. Even worse, the toilet had poop splatter on the seat!! Enough that had to be wiped off. We were in a rush to a sporting event so we have only spent 5 minutes in this room & I’m very disappointed!!! Already not looking forward to my arrival back tonight & inspect the rest.

10

Sheldon

Jan 16, 2026

·

Stayed 1 night

Everything was perfect. Very well maintained and very clean

10

Geoffrey

Jan 11, 2026

·

Stayed 1 night

I gave a 5STAR review because the hotel was spotless, the checkin and housekeeping staff were friendly and seem to appreciate my business, and the location was superb.

8

Amy

Dec 10, 2025

·

Stayed 1 night

Good hotel, great proximity. Only negative was there was a used plastic cup on my bedside floor. It was not ours.

10

Prince

Jan 10, 2026

·

Stayed 2 nights

The rooms were spotless and we had a pleasure stay.

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Rooms

Rooms are compact, with some dated elements and limited bathroom space; several note street noise, thin walls, or older windows and HVAC. Beds are generally comfortable, but water pressure and temperature control vary and maintenance issues appear occasionally.

Related guest reviews

10

Cassandra

Feb 26, 2026

·

Stayed 1 night

Nice clean room, but so tiny. The pool was lovely

6

Kassandra

Nov 3, 2025

·

Stayed 2 nights

The lower floors are very noisy. The street car rattles the room. The city facing window was cracked, water didn’t get hot for a long time in the shower, and paint was chipping off the bathroom door frame. I was very disappointed

6

Moe

Jan 25, 2026

·

Stayed 1 night

Very small room. Great location

8

Carmen

Feb 7, 2026

·

Stayed 3 nights

Common areas good room was small and uncomfortable beds

6

Kishor

Nov 3, 2025

·

Stayed 3 nights

Bathroom was badly designed and water pressure in the shower non existent. You couldn't get into the shower and switch it on without getting a blast of cold water The room itself was clean and comfortable but noisy. Every tram and car could be heard on the street outside my window

6

Allison

Sep 26, 2025

·

Stayed 2 nights

Room is clean but teeny tiny. Nothing like the photos which didn’t give that impression at all. Linens were very nice, but again… room SO small. Area is convenient but not very nice.

4

Nan

Nov 21, 2025

·

Stayed 1 night

All ok except the noise from the hvac so so loud that I couldn’t sleep. And sleep is the point. Also, couldn’t get temp in room below 74F. Too hot to sleep.

6

Zabin

Feb 23, 2026

·

Stayed 1 night

the room was small and dated. The bathroom could barely fit one person at a time. We waited 30 mins to check in.

6

Tay Yiu

Oct 7, 2025

·

Stayed 1 night

Room is very small for 3 pax. Corridor is narrow. Front desk staff provided the incorrect wifi password. Sound proofing not very good. I stay 2nd floor and can hear the tram and metro moving There are shops and restaurants nearby. Very convenient

6

Kiran

Nov 29, 2025

·

Stayed 1 night

Room size is too small. Building interior appears dated.

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Service

Staff are widely praised as friendly, helpful, and accommodating, with early check-in and baggage hold appreciated. However, some reported rude or slow check-in, inconsistent follow-up on requests, and mixed handling of parking or billing issues.

Related guest reviews

10

Teresa

Dec 13, 2025

·

Stayed 1 night

Staff are all so kind and friendly. Made my stay very comfortable.

10

Janine

Feb 25, 2026

·

Stayed 2 nights

Clean rooms, friendly staff and accommodating with our early arrival.

10

Nicole

Feb 18, 2026

·

Stayed 3 nights

I am always impressed by the staff here. They are pleasant and friendly enough to have a little chat with, which is so very nice. The breakfast is amazing and the breakfast room staff are attentive. Although the rooms with double beds are small, the room is comfortable and clean! Room always smells fresh and the housekeeping staff are cheerful. They do such a nice job tidying and straightening. Check in staff and baggage hold is convenient and staff are helpful. We were able to check in early which we were thankful for travelling with children who needed a rest. We could then arrange our things/baggage and head out to enjoy our afternoon without worrying about heading back to get situated late. I do think that 4:00 is rather late for check in ( although I know many hotels also have this time). The location is convenient and subway is near. It is our choice of places to stay when we visit.

6

Mila

Nov 23, 2025

·

Stayed 2 nights

Booked the executive room, 1 king bed. At check in, the receptionist forgot to give me breakfast coupons and called after 10pm to ask if he gave them to me. Woke me up! I ended up exchanging the room, as the one provided was a corner room, with no bathrobe and nothing that was promised for the price of an executive room. The room exchanged did not have the bathrobe and slippers either. On check out, I was overcharged by paying their regular rate, instead of the Expedia promotion price. This was the second time it happened at this hotel. Overall experience was ok, but I would expect more attention to details when charging so much per night.

10

Kelly

Nov 18, 2025

·

Stayed 2 nights

Staff was incredibly friendly and helpful Yohannes in particular was so helpful and made our stay so wonderful Went out if his way to support us and we saw him be just as thoughtful and gracious to others

6

Amelia

Feb 28, 2026

·

Stayed 2 nights

Was ok overall. It is perfect for a short stay in Toronto, and the location is great. Rooms were clean. The service received at check-in however was very disappointing. The women was rude and condescending, and it is not the type of experience you want to have after a long travel day. We felt uncomfortable to ask for anything further during our stay because of how she treated us. It is a shame the experience was ruined by this one staff member, because other staff I interacted with were very kind and helpful.

10

Stacey

Feb 22, 2026

·

Stayed 1 night

Yes. Great polite staff

4

Gunter

Feb 16, 2026

·

Stayed 1 night

The room was fine and clean. The check in was very slow. The parking information was was so bad , that we parked in the wrong garage. The information about parking should be more specific. Now that I know this I will probably stay the again as the location is perfect for me.

4

Dawn

Jan 17, 2026

·

Stayed 1 night

I was supposed to get a parking credit but do not. Both Hotels.com and the hotel went back and forth blaming each other for this error. And I ended up not getting a resolution despite spending 45 minutes of my time off on this issue. The hotel easily could have offered me the credit or some other compensation, given that I am an IHG member and they’re part of a company with a 22.6 billion dollar networth. I literally only chose this hotel because of the parking credit. I would have stayed elsewhere or taken the GO train if this was going to be the case. The hotel gym was not operational and while they give you a gym credit, there was a snowstorm while we were there and we were not going to walk through it to go utilize the gym. Both my partner and I are avid gym goers and we were looking forward to this amenity. As well, there were broken pieces all over the room. The shampoo and conditioner holder fell while I was showering, and the bottles fell on my feet. We were also staying in a king suite and we’re supposed to have bath robes in the room, when I discovered that we did when we went to utilize the pool, I attempted to call down multiple times and did not receive any response from the front desk. We never got our robes. I told them this when I checked out and while I did get an apology, I also got the excuse that they were very busy. Once again, they did nothing to make up for this inconvenience. Our room also had multiple long black hairs on most of the linens.

6

Michael

Nov 5, 2025

·

Stayed 1 night

Very slow, 4 or 5 people before me, 2 people doing check in took close to 40 min to be checked in. Not overly pleasant staff. Went back to get parking credits as wasn't offered at check in, didn't even ask if I was parking a vehicle, it is paid tickefed parking garage. However the staff was much more pleasant, someone else was asking about parking at the time amd they mentioned it could even be extended for later checkout of the parking garage the next day.

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Location

Central downtown location steps from College subway station and walkable to shopping, restaurants, and attractions. Street-facing rooms can pick up city noise, and a few guests mentioned smokers by the entrance or feeling the area was less comfortable at night.

Related guest reviews

10

Pam

Oct 5, 2025

·

Stayed 1 night

Great location , was able to be on top floor which is quiet area which we love that is an option. Central and close to Dundas square and Eaton centre.. great and friendly staff too

8

Leona

Oct 16, 2025

·

Stayed 1 night

Felt a little unsafe.

8

Angela

Nov 14, 2025

·

Stayed 2 nights

Good location, no fault of the hotel but the sirens outside never stop. Neighbouring doors are loud, bathroom had a bit of a smell.

8

Maria Rona

Oct 27, 2025

·

Stayed 3 nights

Great stay. Close to College station and walkable to everywhere downtown

10

Fabiano

Feb 5, 2026

·

Stayed 3 nights

The location is prime (only a few steps from College Station), staff welcoming and supportive, and the room was clean and spacious.

8

Shannan

Oct 5, 2025

·

Stayed 3 nights

Great location and very easy to access major attractions in DT Toronto. Room was on the smaller side but very clean, comfortable and recently renovated. Located directly beside the old Maple Leaf Gardens. Breakfast was good and included in our stay. Good selection of hot and fresh options. Elevators were a bit of an issue as they were very slow and often full which meant a bit of a wait to be able to get on. Other concern was walking the gauntlet of smokers located directly outside the front doors. Overall, it was a great choice for us and would definitely stay again when we are in the city. Go Jays go!

10

Haley

Nov 18, 2025

·

Stayed 3 nights

Great location

6

Allison

Sep 26, 2025

·

Stayed 2 nights

Room is clean but teeny tiny. Nothing like the photos which didn’t give that impression at all. Linens were very nice, but again… room SO small. Area is convenient but not very nice.

10

Jaime

Oct 28, 2025

·

Stayed 3 nights

Great location

10

John

Feb 24, 2026

·

Stayed 2 nights

The location is great - close to lots of attractions and restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently highlighted as tasty with good variety, and the on-site restaurant receives positive feedback. A minority found breakfast repetitive or average, and bar hours felt early for some.

Related guest reviews

10

Michelle

Jan 21, 2026

·

Stayed 2 nights

Great room, breakfast fantastic and quiet

10

Nicole

Feb 18, 2026

·

Stayed 3 nights

I am always impressed by the staff here. They are pleasant and friendly enough to have a little chat with, which is so very nice. The breakfast is amazing and the breakfast room staff are attentive. Although the rooms with double beds are small, the room is comfortable and clean! Room always smells fresh and the housekeeping staff are cheerful. They do such a nice job tidying and straightening. Check in staff and baggage hold is convenient and staff are helpful. We were able to check in early which we were thankful for travelling with children who needed a rest. We could then arrange our things/baggage and head out to enjoy our afternoon without worrying about heading back to get situated late. I do think that 4:00 is rather late for check in ( although I know many hotels also have this time). The location is convenient and subway is near. It is our choice of places to stay when we visit.

8

Cole

Oct 4, 2025

·

Stayed 2 nights

Staff were amazing. The breakfast was very nice and had a large variety. I would recommend for sure. Only con was the hot tub in the photos was no longer there and the pool was a little run down. Aside from that a great experience.

8

Thais

Nov 20, 2025

·

Stayed 2 nights

The breakfast was good, with standard options like fruit, bread, eggs, but also yogurt, cereal, juice, and pastries. However, it was the same thing every day without many options for each item, so I can't say it was excellent. Some employees were not very friendly, while others were okay. The bed was too soft for my taste; if I sat on the edge, I would slide off. It wasn't a big issue, though. Linen was good, pillows too. The room was a good size with plenty of storage space for clothes and useful furniture. The location was great, close to a subway station, but I could also walk to several places. The shampoo and conditioner were from Dove, which is good quality, and they also provided body moisturizer, which was a plus. I was impressed by how quickly they canceled/reimbursed the holding fee on my credit card—that was really something! I recommend staying here!"

8

Christine

Feb 12, 2026

·

Stayed 3 nights

Room was very clean. The bed and pillows were amazing. The 30 Carlton restaurant food was delicious.

8

Michael

Nov 22, 2025

·

Stayed 1 night

For me, the included breakfast bacon and sausages were way too salty. Sausages also lacked flavor. Eggs & coffee were good as was fruit and cereal. Excellent service and friendly staff. Room was perfect, clean and comfortable, great shower. I'd stay at this hotel again.

10

Nick

Feb 27, 2026

·

Stayed 2 nights

Great location, everything you need is within a block. Clean hotel, very nice pool, comfy beds. Great options for breakfast as well.

8

Marko

Dec 10, 2025

·

Stayed 3 nights

Good breakfast, great location

8

Katherine

Feb 8, 2026

·

Stayed 1 night

This was a quick overnight stay for which I had no particular expectations. But it was just fine: the room was small but well laid out, pillows and mattress were nice, good hot water and water pressure in the shower and a surprisingly good dinner in the restaurant, too.

10

Liberty

Nov 6, 2025

·

Stayed 3 nights

The breakfast buffet was delicious, we were able to check in early and had a great stay. The housekeeping lady on floor 9 was so sweet (October 28-October 31), we also went for quick drinks at the bar in the lobby and the bartender there was great to us as well before the hockey game my Dad and I went to. I would definitely consider booking here again on my next trip to Toronto!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $267	3 $259
4 $166	5 $357	6 $321	7 $320	8 $152	9 $215	10 $194
11 $132	12 $133	13 $194	14 $222	15 $222	16 $217	17 $225
18 $180	19 $243	20 $314	21 $314	22 $193	23 $290	24 $184
25 $173	26 $208	27 $202	28 $199	29 $161	30 $161	31 $164

Su	Mo	Tu	We	Th	Fr	Sa
1 $129	2 $144	3 $172	4 $172	5 $160	6 $158	7 $153
8 $157	9 $154	10 $169	11 $169	12 $169	13 $157	14 $152
15 $155	16 $157	17 $167	18 $171	19 $152	20 $172	21 $172
22 $132	23 $150	24 $155	25 $135	26 $121	27 $162	28 $167
29 $152	30 $164

Holiday Inn Toronto Downtown Centre by IHG

Prices for Holiday Inn Toronto Downtown Centre by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Standard Room

Suite, 1 King Bed, City View

Standard Room, 1 Queen Bed

Premium Room, 1 King Bed

Room, 2 Double Beds

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Toronto Downtown Centre by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Toronto Downtown Centre by IHG

Considering this hotel for your Toronto trip?

Prices for upcoming dates