Le Germain Hotel Toronto

Very nicely appointed rooms, in the heart of the city. Gym is small. Hotel deck is minimal.

Gym door was locked. Breakfast was very good. Options for dinner at hitel was poor. Needed to leave hitel to find a good place for dinner

Side street and no parking

IT WAS A VERY NICE PLACE AND LOCATED TO MANY RESTURANTS AND SHOPPING, HOWEVER, THE MAIN ENTERANCE IS ON A BACK ALLEY AND WAS DIFFICULT TO LOAD AND UNLOAD.

The hotel itself is quite nicely appointed inside and staff are friendly and helpful. Unfortunately, eating options are very limited (some construction going on in the dining room) and was a little noisy in the morning due to construction noises coming through the walls and floors to my room. Will be much nicer experience when the dining room has been completed.

Quand nous sommes arrivés, le valet à pris ma voiture et a été la stationner. Nous avons check-in et personne ne m’a parlé du stationnement payant. À notre check-out, le personnel de l’hôtel me mentionne que c’était 50$ par nuit pour le stationnement. Je n’ai jamais autorisé qu’on prenne ma voiture pour 50$ par nuit! Au coin de la rue, il avait un stationnement sous-terrain gratuit, j’y serais allée sans aucun doute. Je suis choquée, ils ont pris la charge sur ma carte de crédit sans mon consentement. Également, nous avons dormi deux nuits et personne est venu nettoyer notre chambre durant notre séjour! PERSONNE! Nous n’avions pas mis le « do not disturb » à la porte, alors la femme de ménage aurait dû nettoyer notre chambre. L’hôtel le Germain est un hôtel reconnu et je n’ai jamais eu un expérience aussi médiocre. Aussi, il faisait très chaud dans notre chambre, nous n’étions pas capable de dormir dans les couvertes. J’ai appeler 2 fois à ce sujet pour leur demander de résoudre ce problème et personne a rien fait! Ils m’ont dit nous allons essayer de notre côté, et sans nouvelle… Honnêtement notre séjour en amoureux aurait pu être merveilleux, mais je suis déçu d’être resté à cet hôtel.

Excellent room design and nice restaurant and bar

This is a very nice hotel in a central area, close to many restaurants and attractions. It was not as upscale as I expected it to be, given the price point. Also, the restaurant is under construction and appears to have been for some time (the sign says “Coming Spring 2025”) so on site dining options are limited. Overall a perfectly adequate place to stay but I’m not sure I would rush to return given the limited value for the price.

Food was mediocre and very expensive. Staff were excellent. Rooms are spacious and well cared for. No information package about the hotel and restaurant available.

J’ai aimé la qualité de la chambre et la courtoisie du personnel. L’emplacement est aussi excellent. J’ai moins aimé le fait qu’on n’a pas respecté certains engagements comme par exemple de s’assurer que ma voiture électrique allait être rechargée.

Clean, kind helpful staff, nice room, great location, comfortable bed.

Clean.

Staff here are incredibly friendly, which was no surprise reading previous reviews prior to booking. Room was quiet and clean, but dark. Limited daylight only bc of the hotels location. A couple of issues with the bathroom, shower curtain was overdue for a wash, sink drained slow and bathtub stopper/plug didn’t work. In walking distance to everything you need. Overall, we enjoyed our stay!

Very nice, clean and quiet

Room was very clean and well appointed.

Quand nous sommes arrivés, le valet à pris ma voiture et a été la stationner. Nous avons check-in et personne ne m’a parlé du stationnement payant. À notre check-out, le personnel de l’hôtel me mentionne que c’était 50$ par nuit pour le stationnement. Je n’ai jamais autorisé qu’on prenne ma voiture pour 50$ par nuit! Au coin de la rue, il avait un stationnement sous-terrain gratuit, j’y serais allée sans aucun doute. Je suis choquée, ils ont pris la charge sur ma carte de crédit sans mon consentement. Également, nous avons dormi deux nuits et personne est venu nettoyer notre chambre durant notre séjour! PERSONNE! Nous n’avions pas mis le « do not disturb » à la porte, alors la femme de ménage aurait dû nettoyer notre chambre. L’hôtel le Germain est un hôtel reconnu et je n’ai jamais eu un expérience aussi médiocre. Aussi, il faisait très chaud dans notre chambre, nous n’étions pas capable de dormir dans les couvertes. J’ai appeler 2 fois à ce sujet pour leur demander de résoudre ce problème et personne a rien fait! Ils m’ont dit nous allons essayer de notre côté, et sans nouvelle… Honnêtement notre séjour en amoureux aurait pu être merveilleux, mais je suis déçu d’être resté à cet hôtel.

The room was spotless and the staff was great

Good, clean hotel.

We had a great one night stay before going to the airport early in the morning. The staff were all very friendly and accommodating. They provided us with a crib and diaper genie for our young daughter which seemed comfortable. The room did seem a little dated with large stains on the couch but the bed was ver comfortable. We were in a classic suite and it was a large room.

This was a great stay and I can’t wait to return! The location was perfectly situated to access several attractions and the quality of the room, service and cleanliness was divine.

My family and I stayed here and found the room to be spacious and clean, bed was comfortable and location was great. We would would recommend staying here when visiting Toronto.

Rooms are painted black with black furniture and poor lighting. There is a window however no light comes in due to the building right across from it. So it was basically a pitch black room. No hot water in the shower; just cold and barely lukewarm. For the price of the room it’s absolutely overpriced and disappointing. Breakfast not included and super expensive. Will not go back.

Modern,superbly renovated large room, cozy, friendly, large windows but blocked by building! Caged in.

Great hotel. Service was exceptional. Rooms were modern and very spacious.

We were unaware of huge construction going on in the building adjacent to us. It was quite loud in early mornings of both Saturday and Sunday. Rooms were absolutely beautiful and clean.

Overall great stay and large room. In a great location downtown. Some very small issues . Ac unit was not controlled in room , had to call desk to adjust temperature. Then, even with all room lights on it’s still little dim in the room.

Le Germain is modern, clean and fresh. My stay was for five nights attending a conference at the Metro Convention Center, which was about a 10 min walk. Located near the theatres, Roy Thompson Hall and homes of the Blue Jays, Raptors, CN tower and more - this hotel is centrally located for fun. The room included luxury house coats and an umbrella for wet weather. It’s the small things that that give it the “extra”. The rain fall shower was relaxing and the glass wall to the bedroom was super fun. It was quiet, pleasant and relaxing. Two issues - 1) the room was too dark. Lots of accent lights but nothing to illuminate the room. 2) Roman blinds; I like blackout curtains to block out the light. I would stay here again, but bring a blindfold to block the light.

There is no any view from your room to the outside

Very good hotel and excellent staff. The rooms are big and comfortable. The amenities in the room are plenty but some are a little dated as there’s no Smart TV, internet service is average and the nice Bose radio and CD player is old and does not connect wirelessly to your phone. It’s a great hotel In a great location overall. Highly recommended.

Great rooms with the best shower and water pressure. Awesome wellness packages in the room as well. Comfortable beds with good pillows!

Great service

Our experience was not as good as in other Le Germain hotels in Montreal and Quebec. The hotel needs a renovation. The person who did our check in didn’t even say hello to us and then spent her time with us on her walkie talkie. In addition there is heavy construction work ongoing in the street, with people working well into the night, causing a lot of noise. We would have expected a heads up or at least an apology.

The hotel was quite nice and the staff were very helpful. There is a lot of construction around the hotel but we did know that when we were booking and it didn't really bother us. The one issue was that the room was quite dark. The walls and ceiling are painted a dark brown so any light in the room just wasn't reflected. They need to do something about that. One other tip for anyone new to Toronto and traveling to local areas - if you use the train make sure you use the Go train and not Via for short distances. The concierge who was very helpful did not tell us this and we ended up paying $70 for what should have been a $20 ride. Overall the place was very nice. Service was honestly excellent and for us that is very important.

The staff was fabulous. The valet was so attentive and charged my car for me every day. The concierge and front desk were so quick to respond to anything it was hard to believe. Truly a stellar team.

Great Hotel, the staff are always so pleasant and helpful. I love this hotel and will definitely stay again.

Clean, comfortable room. Excellent service, Superb location in downtown Toronto.

There was a problem with the heat in our room but the staff responded and offered us another room. It wasn't a problem in the overall picture. Wonderful staff.

My flight arrived early and they let me check in early without any extra fee, and even gave me a complimentary upgrade to a king suite. Everyone was so friendly and helpful. And the hotel was in the perfect location. Would absolutely stay here again!

Hotel started off great, called for an early check in, it was granted. First night woke to the sound of running or heavily dripping water. Found it, or it found me in the bathroom. Sitting on the toilet, water started to run/drip from the ceiling on my head/side of my body. Is this clean water? Is there a toilet directly above my toilet? Is it supply water or waste water? Now i need a shower, its 4am. My son is sleeping. I clean up, barely got any rest waiting for my son to wake up. Then we call the hotel staff. No problem we'll move you. Can I have a manager look into this as its a health concern if its waste water. Absolutely. Suddenly not available. Check with staff again. Manager will call tonight. Never does. At check out, please give us all your info the manager will call. Never does. I expect something, 1st you should want to discuss, provide me with info as its about safety. 2nd you should do what you say you will do. 3rd staff were quick to point out theres nothing they were prepared to do as we booked via expedia and therefore the hotel cant assist or reduce rates or make any compensations. Beyond this the street out front from left to right, more of an alley smelled like urine in both directions. This is supposed to be a nice, up scale hotel. The price suggests this, the pictures suggest this. They have the staff to suggest this but then theres garbage and urine smells, stains all over the building, sidewalk, neighboring buildings, major leaks, no management

When we went to check in, I suddenly realized that there were two locations in the city for Le Germain hotels and I’d booked at the other location. Front desk staff politely informed me of this, and then went to work looking into availability at their property. They got me a room and transferred the reservation. I appreciated it so much!

Le Germain is an elegant but private hotel located on Mercer Street just off John Street. This is a really nice area in Downtown Toronto that is not bustling with crowds, but is in walking distance to any almost anything you might need. The staff, particularly at the front desk, are friendly, helpful and polite. I have nothing but positive feelings regarding my stay.

Downtown Toronto. Central to everything.

IT WAS A VERY NICE PLACE AND LOCATED TO MANY RESTURANTS AND SHOPPING, HOWEVER, THE MAIN ENTERANCE IS ON A BACK ALLEY AND WAS DIFFICULT TO LOAD AND UNLOAD.

Clean, comfortable room. Excellent service, Superb location in downtown Toronto.

Great for downtown Not easy to drive to

Great location for attending events at Rogers Centre

Extremely loud. Entire building across the street is under construction. They start before the sun rises. Not worth it.

Great location! Walking distance from everything you need to do in downtown Toronto. Great property

Property is beautiful but the surrounding area are under construction and could be a little inconvenient for walking and may get a little noisy

Very quiet (except for emergency vehicles on the weekend- although away from busy roads) and central. Blocks from the harbour and even less distance to Roger’s Stadium!

Déjeuner et service au resto très ordinaire

Gym door was locked. Breakfast was very good. Options for dinner at hitel was poor. Needed to leave hitel to find a good place for dinner

I thought the service in the restaurant was not up to any standard. We only went once for this reason.

The hotel itself is quite nicely appointed inside and staff are friendly and helpful. Unfortunately, eating options are very limited (some construction going on in the dining room) and was a little noisy in the morning due to construction noises coming through the walls and floors to my room. Will be much nicer experience when the dining room has been completed.

Excellent room design and nice restaurant and bar

This is a very nice hotel in a central area, close to many restaurants and attractions. It was not as upscale as I expected it to be, given the price point. Also, the restaurant is under construction and appears to have been for some time (the sign says “Coming Spring 2025”) so on site dining options are limited. Overall a perfectly adequate place to stay but I’m not sure I would rush to return given the limited value for the price.

The service was excellent! All the staff we met treated us very well! The restaurant food and service was great also! Our room was very spacious, comfortable, and walkable to all areas we needed to get to. I would absolutely recommend and stay here again.

Food was mediocre and very expensive. Staff were excellent. Rooms are spacious and well cared for. No information package about the hotel and restaurant available.

Excellent dining and the room was perfect

The staff at check-in were highly professional and accommodating, particularly with the early check-in and late checkout requests.The restaurant staff were friendly and efficient. The rooms are spacious and modern, and the location is unbeatable.