Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately THB 499 for adults and THB 350 for children.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of THB 1000 per accommodation, per night, and a pet deposit of THB 1000 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is available for a surcharge of THB 1200 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the property located in relation to key landmarks?

The property is located in Choeng Thale, within a 10-minute drive of Surin Beach and Bang Tao Beach. It is approximately 5.1 miles from Kamala Beach and 10 miles from Patong Beach. The nearest major airport is Phuket International Airport, located about 10.3 miles away.

Does the property have a swimming pool?

Yes, there are 4 outdoor swimming pools available for guests to enjoy.

What are the policies for guests staying with children?

Children 3 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of THB 1187 per night, and advance request or confirmation is required for availability.

Cassia Phuket Hotel in Laguna, Thailand

Average nightly price at Cassia Phuket, part of Banyan Group by month, last 12 months (USD)
Month	Average price
January	$292
February	$188
March	$136
April	$81
May	$60
June	$61
July	$62
August	$61
September	$56
October	$104
November	$152
December	$226

What guests think

Cassia Phuket, part of Banyan Group, is a vibrant, family-oriented resort in the Laguna area, praised for friendly staff, clean modern apartment-style rooms with kitchenettes, convenient boat access to Bang Tao Beach, and enjoyable pools with a lively vibe.

The Laguna setting feels safe and convenient, with shuttles to Boat Avenue for dining and shops and easy car access to Patong. Many guests value spacious layouts, loft options, and lagoon or sea views that suit families and longer stays. However, some report loud music and a hectic breakfast, plus occasional maintenance, housekeeping, or check-in issues. Overall, expect a comfortable base in a resort setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools and a frequent boat shuttle to Bang Tao Beach, plus on-site shuttles around the Laguna/Boat Avenue area, are highlights; some guests also note private beach access. A few mention a very small gym and the lack of a true bar.

Related guest reviews

10

Irina

Jan 26, 2025

·

Stayed 10 nights

Excellent facilities and super convenient location for going to the beach and easy walking to main shopping areas. Staff is very friendly and helpful. We enjoyed the breakfast, lots of options and never had any issues with finding the tables etc. Would definitely come back.

10

ku

Feb 15, 2025

·

Stayed 1 night

very good to family coming, with swimming pool, with water taxi to beach, plenty of food at mornong buffet, but sometimes drive out to shopping mall with serious traffic congestion.

10

Janet

Apr 10, 2023

·

Stayed 7 nights

Cassia has a constant (free) boat shuttle to the most gorgeous Bang Tao beach, and free tuktuk shuttle to shopping centres. The apartments have small kitchens and are modern and well equipped. The staff are just so lovely and super helpful. The buffet breakfast is really extensive and high quality. It’s just the best. We will go back as soon as we can.

8

David

Dec 28, 2024

·

Stayed 7 nights

Rooms bright but well equipped and modern. Communal areas very noisy, echo a lot and piped music quite loud constantly. No real hotel bar as such which means no areas in the evening to congregate for nay atmosphere. Breakfast decent if somewhat random at times.. one morning had Irish pork stew on.. breakfast can be chaotic and very busy Check in great.. check out took an age.

10

Arunkumar

Aug 6, 2025

·

Stayed 19 nights

Vibrant, family-friendly resort in the Laguna area, offering spacious, modern rooms with kitchenettes. The staff are warm and attentive, the pools and private beach access are fantastic, and the breakfast is nice. Perfect for families and long stay.

10

Vi

Dec 24, 2022

·

Stayed 19,350 nights

We had an amazing stay in a two bedroom loft water. The staff at Cassia were incredible and nothing was a problem. Buffet breakfast was excellent and the pool and kids room were great for the children. Would highly recommend

6

Chrystelle

Jan 2, 2025

·

Stayed 9 nights

The hotel feels partly like a youth hostel and more like a 3 Star hotel. They want to be cool. The staff don´t treat you with respect. We had to change our room and were asked to leave at noon. The new room was supposed to be ready at 3pm. This was the commitment from the reception. Meaning for us 3 hours without any room. At 3pm, the room was not ready due to high season. The reception should have known 3 hours before that it was high season. The reception staff did not see it was their failure and were very disrespectful. We asked to talk with to the hotel director. He was out of office. They were supposed to get back to us. They never did. Breakfast feels like a very loud and hectic school canteen. You have to get you cutlery & plates yourself. The staff is supposed to clean the tables. But they mostly just look around and do nothing. They don´t seem to have any training and speak almost no English. In Cassia too, the wardrobe in the room is far too small. We had to keep our clothes in our luggage. The gym is very small (for 3 persons max). No towels. On the positive side, the view on the laguna and the sea is very nice.

10

Ryosuke

Mar 22, 2025

·

Stayed 5 nights

施設内の設備、プールや海までのボートなど楽しめる要素が沢山ありとても楽しめました！

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10

Eric

May 28, 2023

·

Stayed 1 night

No beach but accessible to one. Ok for the price.

10

Russ

Nov 8, 2024

·

Stayed 5 nights

The boat shuttle to the beach was unigue.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean, with several guests calling them spotless or very clean. Some report lapses such as bathroom dust or mold and breakfast-area hygiene, and a one-off concern about limited housekeeping frequency.

Related guest reviews

10

Adrian

Jan 22, 2026

·

Stayed 1 night

Spotless room, fun vibe to the hotel, close to the beach in a nice area.

10

Marc-Andre

Nov 18, 2024

·

Stayed 5 nights

Belle endroit et super propre

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4

Hans

Oct 2, 2025

·

Stayed 1 night

A/C in the bedroom needed service, balcony door lock broken and very noisy. Birds picking in the breakfast in the restaurant and nobody run the off (not very hygienic)

8

PRAVIN RAVINDRA

Oct 29, 2025

·

Stayed 4 nights

Neat & clean rooms with good staff - worth the money

4

Peck Wan

Apr 11, 2024

·

Stayed 4 nights

5D4N- only ONE DAY ROOM SERVICE. Ask to replenish water, the replied I have gotten is- ONLY REPLENISH ON ROOM SERVICE DAY. Nah, I won’t come to this place again!

8

Werner

Nov 2, 2023

·

Stayed 3 nights

Overall, the Hotel concept and room product is good. However, there seems to be some lack of standards and supervision. We arrived around 5.00pm and expected the room to be ready. After a lengthy wait, we were informed that we got upgraded to a loft room. However, it seems to be a problem with a bedside lamp. After another 5 min we were offered a beverage at the restaurant, which was nice. Once we arrived at our room 108, it was the worst positioned room of the hotel. First floor, outlook to nowhere and next to your engineering and paint shop. The room product seems good with all the gadgets. Bathroom cleanliness needs to improve. Something is growing behind the left toilet paper roll. As well dust is accumulating on the chrome. Main room television remote is not working properly. Date on the screen is 2013 or 2015, I know small details but this is where setting standards start.

10

Kellie

Aug 31, 2024

·

Stayed 12 nights

The staff was extremely helpful and very friendly. Food was good and the property was well maintained.

10

Saurav

Dec 30, 2024

·

Stayed 1 night

Clean, got a lot of accessible routes to nearby beaches/attractions. I loved the room plans, things like bedroom apartments/lofts. Overall a lovely place.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, and apartment-style with kitchenettes and loft options, many with lagoon or sea views. Noise from music or poolside activity affects some rooms or nearby common areas.

Related guest reviews

10

Denise

Apr 27, 2025

·

Stayed 3 nights

Great room, service, food, and location, walking distance to multiple places

10

Paola

Dec 23, 2022

·

Stayed 19,348 nights

Struttura comoda vicino alla spiaggia e campi di hokf. Camere luminise e moderne. Vusta sulla kaguna e mare. Da mugliorare il servizio breakfast.

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8

David

Dec 28, 2024

·

Stayed 7 nights

Rooms bright but well equipped and modern. Communal areas very noisy, echo a lot and piped music quite loud constantly. No real hotel bar as such which means no areas in the evening to congregate for nay atmosphere. Breakfast decent if somewhat random at times.. one morning had Irish pork stew on.. breakfast can be chaotic and very busy Check in great.. check out took an age.

10

Arunkumar

Aug 6, 2025

·

Stayed 19 nights

Vibrant, family-friendly resort in the Laguna area, offering spacious, modern rooms with kitchenettes. The staff are warm and attentive, the pools and private beach access are fantastic, and the breakfast is nice. Perfect for families and long stay.

8

Barbara

Apr 17, 2025

·

Stayed 1 night

Nice property but definitely caters to families. If you want a quiet, more subdued property this is not it. Room is a good size and lots of conveniences. There was a large pool party going on and the music was so loud until 11pm that if you opened a window you could not hear your own conversation.

6

Chrystelle

Jan 2, 2025

·

Stayed 9 nights

The hotel feels partly like a youth hostel and more like a 3 Star hotel. They want to be cool. The staff don´t treat you with respect. We had to change our room and were asked to leave at noon. The new room was supposed to be ready at 3pm. This was the commitment from the reception. Meaning for us 3 hours without any room. At 3pm, the room was not ready due to high season. The reception should have known 3 hours before that it was high season. The reception staff did not see it was their failure and were very disrespectful. We asked to talk with to the hotel director. He was out of office. They were supposed to get back to us. They never did. Breakfast feels like a very loud and hectic school canteen. You have to get you cutlery & plates yourself. The staff is supposed to clean the tables. But they mostly just look around and do nothing. They don´t seem to have any training and speak almost no English. In Cassia too, the wardrobe in the room is far too small. We had to keep our clothes in our luggage. The gym is very small (for 3 persons max). No towels. On the positive side, the view on the laguna and the sea is very nice.

10

Kiana

Aug 18, 2025

·

Stayed 3 nights

This is a beautiful property!! The apartments was clean and had everything you would need at home! The staff is also super helpful and friendly. Hong and Shin at the front desk are amazing!! I really enjoyed my stay!!

10

LaQuisha

Apr 9, 2025

·

Stayed 5 nights

Very nice hotel, very safe area, resort style area has a private beach is a plus after experiencing a beach like Patong Beach trust me lol..Hotel staff is very nice I really liked D’Nee very sweet and welcoming!!! Food is very good I mean some of the best food we had so many options..The hotel room was a apartment style 2 bedroom 2 bath with loft and balcony one room has 2 twin bed and the other a king I believe it was..so much storage space..one thing I would highly recommend is if you use small washcloths to just bring your own because they use a bigger towel so it was different, luckily I always come prepared so I brought my own. But I give them a 10/10 for sure.

8

Lorrie

Mar 28, 2025

·

Stayed 7 nights

Had a fabulous visit for the week, our first room faced the street and thankfully we were allowed to change to the side of the building which was much more quiet. Staff is very friendly and kind and courteous. Thank you so much! Everything we needed we had or could get.

10

Saurav

Dec 30, 2024

·

Stayed 1 night

Clean, got a lot of accessible routes to nearby beaches/attractions. I loved the room plans, things like bedroom apartments/lofts. Overall a lovely place.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, warm, and helpful across the resort. A minority report slow or unresponsive front desk and check-in or check-out delays, plus occasional communication or housekeeping policy issues.

Related guest reviews

10

Irina

Jan 26, 2025

·

Stayed 10 nights

Excellent facilities and super convenient location for going to the beach and easy walking to main shopping areas. Staff is very friendly and helpful. We enjoyed the breakfast, lots of options and never had any issues with finding the tables etc. Would definitely come back.

8

Ognjan

Feb 4, 2026

·

Stayed 4 nights

Good service from the staff!

8

Irina

Nov 29, 2024

·

Stayed 7 nights

Nice enough property, about what you'd expect from a mid-level beach resort. Good amenities, pool, breakfast, and is close to town, the best part by far was the staff, professional, friendly, and ready to help with questions, directions, recommendations, and anything you need at all.

8

David

Dec 28, 2024

·

Stayed 7 nights

Rooms bright but well equipped and modern. Communal areas very noisy, echo a lot and piped music quite loud constantly. No real hotel bar as such which means no areas in the evening to congregate for nay atmosphere. Breakfast decent if somewhat random at times.. one morning had Irish pork stew on.. breakfast can be chaotic and very busy Check in great.. check out took an age.

6

Chrystelle

Jan 2, 2025

·

Stayed 9 nights

The hotel feels partly like a youth hostel and more like a 3 Star hotel. They want to be cool. The staff don´t treat you with respect. We had to change our room and were asked to leave at noon. The new room was supposed to be ready at 3pm. This was the commitment from the reception. Meaning for us 3 hours without any room. At 3pm, the room was not ready due to high season. The reception should have known 3 hours before that it was high season. The reception staff did not see it was their failure and were very disrespectful. We asked to talk with to the hotel director. He was out of office. They were supposed to get back to us. They never did. Breakfast feels like a very loud and hectic school canteen. You have to get you cutlery & plates yourself. The staff is supposed to clean the tables. But they mostly just look around and do nothing. They don´t seem to have any training and speak almost no English. In Cassia too, the wardrobe in the room is far too small. We had to keep our clothes in our luggage. The gym is very small (for 3 persons max). No towels. On the positive side, the view on the laguna and the sea is very nice.

4

Peck Wan

Apr 11, 2024

·

Stayed 4 nights

5D4N- only ONE DAY ROOM SERVICE. Ask to replenish water, the replied I have gotten is- ONLY REPLENISH ON ROOM SERVICE DAY. Nah, I won’t come to this place again!

10

Kiana

Aug 18, 2025

·

Stayed 3 nights

This is a beautiful property!! The apartments was clean and had everything you would need at home! The staff is also super helpful and friendly. Hong and Shin at the front desk are amazing!! I really enjoyed my stay!!

8

Lorrie

Mar 28, 2025

·

Stayed 7 nights

Had a fabulous visit for the week, our first room faced the street and thankfully we were allowed to change to the side of the building which was much more quiet. Staff is very friendly and kind and courteous. Thank you so much! Everything we needed we had or could get.

10

Maurice

Sep 14, 2025

·

Stayed 5 nights

It was as amazing. Great customer service. Great location. Lovely and extremely polite and courteous staff. I will give them 10 stars if possible.

6

Yin Ni

Jan 20, 2025

·

Stayed 4 nights

門鎖不能正常使用，和酒店前台溝通三次之後，酒店前台服務員才跟隨我們去到房間，職員鎖匙咭能夠開啟門口，顧客鎖匙不能夠使用。導致我們花費了1小時才入到房間。並且不能夠即時安排更換房間，也不能夠即時維修，第二日方才維修。

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AI-generated summary based on recent guest reviews

Location

Convenient Laguna location with safe surroundings, shuttles to Boat Avenue for dining and shopping, and easy car links to Patong. Beach access is straightforward via the resort’s transport.

Related guest reviews

10

Irina

Jan 26, 2025

·

Stayed 10 nights

Excellent facilities and super convenient location for going to the beach and easy walking to main shopping areas. Staff is very friendly and helpful. We enjoyed the breakfast, lots of options and never had any issues with finding the tables etc. Would definitely come back.

10

Denise

Apr 27, 2025

·

Stayed 3 nights

Great room, service, food, and location, walking distance to multiple places

10

Adeline

Aug 2, 2025

·

Stayed 6 nights

Very nice property. Feel safe, and all booked activities came to pick us up for free.

10

Denise

May 4, 2025

·

Stayed 2 nights

Great service. hotel room, walking distance to the beach and restaurants

10

Adrian

Jan 22, 2026

·

Stayed 1 night

Spotless room, fun vibe to the hotel, close to the beach in a nice area.

10

William

Dec 7, 2024

·

Stayed 1 night

Nice area and facilities, the boat over the lagoon was a nice novelty.

10

Yong Pin

Jun 21, 2022

·

Stayed 5 nights

Fantastic resort! Nested along the lagoon with beach front only 2 mins away! Big and comfortable king bed and kids love their loft. Lots of happening cafes, bakery, Japanese, Italian restaurants just 10 mins walk. Highlights was the Friday night market at Boat Avenue!

10

Kayla

Apr 23, 2025

·

Stayed 3 nights

This was my first time in Thailand and I fell in love instantly with the warmth of the staff, the buzz of the resort and the beautiful view. The beach was everything I needed and the hotel had everything I wanted. I am from NYC and would highlight recommend! Easy to take cars wherever, especially to Patong.

8

IGOR

Jan 9, 2022

·

Stayed 3 nights

Хорошее месторасположение.

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10

Ryosuke

Mar 22, 2025

·

Stayed 5 nights

施設内の設備、プールや海までのボートなど楽しめる要素が沢山ありとても楽しめました！

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining are often praised for quality and variety, with value promotions like mookata noted. Some guests found breakfast crowded or chaotic at times, and a few mentioned hygiene or service lapses.

Related guest reviews

10

Irina

Jan 26, 2025

·

Stayed 10 nights

Excellent facilities and super convenient location for going to the beach and easy walking to main shopping areas. Staff is very friendly and helpful. We enjoyed the breakfast, lots of options and never had any issues with finding the tables etc. Would definitely come back.

10

Paola

Dec 23, 2022

·

Stayed 19,348 nights

Struttura comoda vicino alla spiaggia e campi di hokf. Camere luminise e moderne. Vusta sulla kaguna e mare. Da mugliorare il servizio breakfast.

Translate

8

Tin Chee

Jun 16, 2025

·

Stayed 1 night

Good value dining option, especially the promotion of mookata. Staff are friendly and helpful.

4

Hans

Oct 2, 2025

·

Stayed 1 night

A/C in the bedroom needed service, balcony door lock broken and very noisy. Birds picking in the breakfast in the restaurant and nobody run the off (not very hygienic)

10

Janet

Apr 10, 2023

·

Stayed 7 nights

Cassia has a constant (free) boat shuttle to the most gorgeous Bang Tao beach, and free tuktuk shuttle to shopping centres. The apartments have small kitchens and are modern and well equipped. The staff are just so lovely and super helpful. The buffet breakfast is really extensive and high quality. It’s just the best. We will go back as soon as we can.

8

David

Dec 28, 2024

·

Stayed 7 nights

Rooms bright but well equipped and modern. Communal areas very noisy, echo a lot and piped music quite loud constantly. No real hotel bar as such which means no areas in the evening to congregate for nay atmosphere. Breakfast decent if somewhat random at times.. one morning had Irish pork stew on.. breakfast can be chaotic and very busy Check in great.. check out took an age.

10

Arunkumar

Aug 6, 2025

·

Stayed 19 nights

Vibrant, family-friendly resort in the Laguna area, offering spacious, modern rooms with kitchenettes. The staff are warm and attentive, the pools and private beach access are fantastic, and the breakfast is nice. Perfect for families and long stay.

10

Beatrice

Jun 9, 2025

·

Stayed 3 nights

The ambience met my expectations. The staff were helpful and the food options for breakfast and dinner were excellent.

10

Vi

Dec 24, 2022

·

Stayed 19,350 nights

We had an amazing stay in a two bedroom loft water. The staff at Cassia were incredible and nothing was a problem. Buffet breakfast was excellent and the pool and kids room were great for the children. Would highly recommend

10

LaQuisha

Apr 9, 2025

·

Stayed 5 nights

Very nice hotel, very safe area, resort style area has a private beach is a plus after experiencing a beach like Patong Beach trust me lol..Hotel staff is very nice I really liked D’Nee very sweet and welcoming!!! Food is very good I mean some of the best food we had so many options..The hotel room was a apartment style 2 bedroom 2 bath with loft and balcony one room has 2 twin bed and the other a king I believe it was..so much storage space..one thing I would highly recommend is if you use small washcloths to just bring your own because they use a bigger towel so it was different, luckily I always come prepared so I brought my own. But I give them a 10/10 for sure.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $159	3 $108	4 $113	5 $112	6 $112	7 $114
8 $114	9 $114	10 $115	11 $115	12 $115	13 $159	14 $250
15 $159	16 $111	17 $111	18 $159	19 $170	20 $305	21 $198
22 $116	23 $116	24 $116	25 $116	26 $116	27 $116	28 $116
29 $116	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
		1 $136	2 $147	3 $137	4 $137	5 $137
6 $147	7 $137	8 $137	9 $137	10 $137	11 $137	12 $116
13 $116	14 $116	15 $116	16 $116	17 $227	18 $403	19 $383
20 $383	21 $135	22 $135	23 $135	24 $310	25 $310	26 $310
27 $309	28 $310	29 $310	30 $310	31 $310

Cassia Phuket, part of Banyan Group

Prices for Cassia Phuket, part of Banyan Group

Monthly average prices

About this property

Location

Room options

Two Bedroom Suite

One Bedroom Suite

Two Bedroom Loft

Two Bedroom Loft Water

One Bedroom Loft

Two Bedroom Suite Water

One Bedroom Suite Water

One Bedroom Loft Water

Guest reviews of Cassia Phuket, part of Banyan Group

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Cassia Phuket, part of Banyan Group

Considering this hotel for your Laguna trip?

Prices for upcoming dates