Travelodge by Wyndham Reno

The motel is located on one of the main streets, so be prepared to see and hear a lot. Our room was clean, but old and dindgy. Our juccizi tub spit out flakes of blackness when we tried to use it. What a waste when it was the tub that sold the whole package to us. Maid service was supposed to be till 3pm, yet out of all 5 nights we only received it once, and that was only after I inquired about getting our room cleaned. Vending machine which is located in the parking lot outside the office consisted of an old broken down coke machine that didn't work. I don't even know if this motel would be rated a 2 ⭐. Couldn't even shower because the water fluxerated between super hot and cold. Travel lodge was a big let down in Reno and Hotels.com should investigate who and what they are selling to people who look at the pictures they present and think they are getting a good deal. This motel is in the hood of Reno. They have a male maintenance/maid who walks around all day with a hurricane (alcohol bev) in his hands, while working. The male night front office guy has a lot of people who stop by and he hands them something and they hand the guy something and then leaves. Very suspicious. I would never stay here again and I will be more apt to research my next Travel lodge stay anywhere and not count on what Hotels.com represents. In this case we were let down by both Travel Lodge and Hotel.com ...

Th”office” sign needs to be changed. The parking lot needs to be re-paved. Howard Johnson should be removed. Nice lighting outside. Nice flooring. It’s just not a 3 star… but maybe a two. Sorry.

Parking lot had wet tar everywhere, they tried to cover with a light dust of sand. Ruined my shoes and possibly my luggage. Also when I left there is now tar flung up on my vehicle! Room was awful, poor repair nothing like the pictures! I checked out after 10 minutes and I am trying to get a refund! Clearly whoever did there parking lot tar had zero clue how to do asphalt repairs!

Parking lot had recently been resurfaced but not finished leaving sand and tar everywhere. Rooms have a not so fresh smell and the mattresses were extremely firm. Shower height was not appropriate for a 6’2” individual.

3 of 5 hangers broken, telephone out of order, towel hook broken on back of bathroom door, fire alarm went off late at night and lasted for 10 minutes, breakfast supplies not replenished by 7:50am (breakfast hours 6am-9am), parking lot full of sandy dirt and motor oil spills, sanitation strip was on bathroom toilet seat upon arrival but tissue was floating in toilet, soap was smeared on entire room window (was this for privacy?). None of the other rooms had windows that looked unclean. It was only a one-night stay but I've had better. Bit disappointed but maybe these conditions are the new normal we are supposed to ignore and alliw to happen. Great location but I probably won't be back unless improvements are completed

What made this stay so terrible was the parking lot surface. I arrived on a moderately warm day and as soon as I stepped out of my vehicle my shoes sank into the tar. As I lifted my feet the shoes came off. With no other options I put my feet back into my shoes and trudged into the office. On my way I noticed the foot steps of other travelers int the tar, on the walkway, in the elevator. When I step into the lobby I get a warm welcome, but when I ask what is up with the parking lot the answer I get is “ yea I know, do you have a reservation?” I was there for three days got this tar all over my car and room.

The room had coke spilled all over the floor and was sticker! The elevator is going to kill someone! The elevator shakes violently when going down. Elevator IS NOT Safe and needs to be locked out right away! Close the elevator! They moved me to another room and it was just as bad and had a bad smell so I did not stay here and am requesting a refund!

The place smells awful and the neighborhood is super sketchy and unsafe, light bulbs don’t work and the elevator is shaky

After walking from the train station about 15 to 20 minutes through a snowstorm, the front desk clerk asks me as I'm standing there covered in snow what car I'm driving. Room was average, and facing the street. Elevator shaking so much on The Descent I thought an earthquake was happening and this was only three floors mind you. The room was clean not much choice for coffee refrigerator door blocked by the cabinet that housed it with a good show that was adjusted. The second night the heater would not turn off therefore I had to sleep with the door open. Overall with the choices of hotels ample I will give this average place a miss the next time

Great location. Kiddie corner from Circus Circus, Robertos Mexican restaurant 2 blocks to the right, also bowling stadium is 3 blocks away. Air conditioning worked great. They have on site parking with full lot surveillance. Probably will stay here again. Friendly staff. I had only 1 problem with shower knob. They called maintenance and by the time I got back to room maintenance was there already. Tightened knob and everything worked great.

The room they gave me was absolutely disgusting. The walls were almost black with black smudges everywhere The chair was sticky and dirty the controller for the TV was sticky The counters weren't cleaned The toilet seat had a pubic hair on it I couldn't even sit down to go pee I was disgusted mirrors were dirty. It looked like someone lived in it for a long time and were dirty people. I called the front desk several times no answer for about 15 minutes and finally they answer The one girl was trying to say she wasn't on the clock so she couldn't handle it and I had to wait for the other guy to come in so when he came in and I told him about the room and they didn't really want to give me another room but they did. I get into that room and its dirty but not nearly as bad as the other one so I had to bear with it because it was a non-refundable booking. I will never stay there again. I wish I had taken pictures but I was so tired and freaked out

There were bedbugs and unfortunately I was bitten up pretty bad they also had cockroaches and mold this place is awful

The beds were uncomfortable, the walls were extremely dirty, the furniture was dusty and the sink was just un proportioned correctly. And the room smelled horrible.

It was nasty room 432 had bed bugs and was very dirty the place smelled like smoke and the guy in the lobby was smoking while checking me in will NEVER stay there again stay away!!

The room was dirty, wear shoes. The shower curtain had a bloody hand print and blood streaks down it. Room 319. On the weekend it is very loud. There was a person arguing with their partner walking back and forth in front of rooms from 1 AM to 3 AM. Also loud traffic. Sunday night was not loud, but it was still a bit unsettling staying in such a dirty room. Also weird spots on bedsheets, possible signs of bed bugs. Also a hole in the wall stuffed with tissue. Finally there we streaky marks on photos and down the walls in general. There were cigarette burns in drawers, bathtub and toilet.

Clean rooms

Extremely dirty floors , blood stains, a bio hazzard

Very friendly, helpful, and attentive. Great value and exceptionally clean.

The room had coke spilled all over the floor and was sticker! The elevator is going to kill someone! The elevator shakes violently when going down. Elevator IS NOT Safe and needs to be locked out right away! Close the elevator! They moved me to another room and it was just as bad and had a bad smell so I did not stay here and am requesting a refund!

We checked out a day early. The room was found with the following; stains on the bed covering, human hair in the tub, uncleaned toilet, a remote control that did not work, the bathroom door did not close, a dirty towel was found in the folds of our shower curtain when we opened it and the room itself looked like it had not been repaired in years. Sorry Hotels.com it was terrible. Normally I can trust your assessment, but less than one star would have been appropriate.

No ac the bathroom door was broken wouldn’t close

Rooms need upgraded badly, no hot water, shower knob broken couldn't use shower.

It's incredibly loud being next to the main street that people rev their engines on. A lot of motorcycles. TV remote didn't work so I was stuck with one channel playing a dog the bounty hunter marathon. I guess one shouldn't expect more for the price you pay. I most likely will never stay there again. At least they had a fridge.

Very old hotel, very loud, you can hear everytime someone turns water on in the walls and when their alarm goes off at 3a.m.

Doors dont even lock

Hot property downtown, but the facilities are not up to date at all. In desperate need of a paint job and floors need to be redone. My shower had no curtain, the mirror has a fat crack and the door would not close all the way. I had to force it shut. The furniture in the room aside from the beds (only clean part) is dirty. The staff was decent. Better in the morning than at night for sure. But beggars couldn’t be choosers

Did not sleep all night AC makes a big noise

The beds were extremely worn. My husband, myself and the kids couldn’t sleep well at all. I had reserved 3 nights, left after the first night. The room was decent, until the cupboard door to the fridge wouldn’t close because the hinge was broken and the bed frame was falling apart. We probably would’ve stuck it out if at least the bed was comfy.

The wi-fi sucks

The room phone doesn’t work, the TV THE VOLUME DOESNT WORK. It is set very low. No mini refrigerator. Wires coming out the door

Hot shower? Forget about it. Ice cold. Staff is incompetent. Maintenance is methed out, running around chewing that imaginary bubble gum. Room wasn’t ready when we arrived. Key to room didn’t work. Had to park a block away. I wouldn’t stay here again that’s for sure.

The manager was super. Took care of my problems. Only place to stay when I am in Reno

Gave me wrong room key and changed room 3 times

Hotel has held my deposit money now for over a week and said there is nothing they can do about it also checked in lots of homeless around property got up to room and key wouldn’t work for the door had to get let in by manager

Room was very clean. Desk people were rude and slow. Light in bathroom didnt work. Very noisy with motorcycles and sirens most of the night. Did not refund my $100 and its been 6 days--they said it would take 3 days. I think customers need to launch class action suit for this deposit problem. Many complaints about this online, some say waiting over a month. I have never had this happen before.

I stayed at Travelodge (North Virginia St., Reno) for two nights just this week (June 2024), and my experience with their service and staff was terrible. I called the front desk at 5 a.m. before going to work to request that my room be cleaned. The man who answered told me I needed to call back at 7 a.m. I asked why he couldn’t just make a note of it, but he said he couldn’t. So, I called again at 8:30 a.m. and informed the woman at the front desk that my room needed to be cleaned. She said “okay.” However, when I returned that evening for my second night stay, my room was exactly as I had left it—completely untouched. I called the front desk again, and she told me that no one was available to clean the room. I was very frustrated, but there was nothing I could do at that point, so I asked for clean towels and toiletries. I waited almost 30 minutes. When someone finally came, she (staff) knocked once, and by the time I opened the door, the staff member was already walking away. She had left the items I requested on the dirty floor outside my door. What a terrible service experience! No plans of staying again in this place!!!

I like the staff. Friendly and helpful

The front desk is the WORST I have ever encountered EVER! They NEVER picked up the phone, NEVER answered any questions and were NEVER HELPFUL in ANY WAY!! We had to do EVERYTHING ourselves. For Example, we had to come to the office to get NEW TOWELS, NEW Hotel Keys, toilet paper and even ICE. They (front desk) just HUNG OUT, talked with each other and looked at their phones--They NEVER pick up their phones EVER!! We are FURIOUS and are looking for a "Monetary Adjustment" for such a HORRIBLE EXPERIENCE!!

Awful front desk service. Their attitudes were condescending and unconcerned with their guests needs. I am a disabled senior with a 9lb service dog. Upon check-in I confirmed I had no PETS. Consequently, my next stop at the desk with my dog in-tow resulted in me being insulted, accused of lying, and humiliated in front of other guests. Never once did they ask for evidence of that my service animal legitimate. Now, five days after checkout, I still do not have my $100 deposit. Not only is this unethical...it is ILLEGAL!!! They cannot justify keeping my $100 and play dumb when I press them on it. One agent barely spoke English and really played the ignorant card. If you are disabled, BEWARE OF THIS PLACE!!! Spend a few more bucks and keep on driving.

My check in was a very pleasant check in The staff was very nice and helpful and friendly also.My room was clean and the amenities was nice to have in the room.I had to extend my stay and the staff was very cooperative with helping my stay comfortable.Thank you so much for all of your cooperation.

The beds were comfortable, the location was perfect for walking to the casinos and to grab a bite to eat.

Clean room within walking distance of circus circus and other casinos

It's incredibly loud being next to the main street that people rev their engines on. A lot of motorcycles. TV remote didn't work so I was stuck with one channel playing a dog the bounty hunter marathon. I guess one shouldn't expect more for the price you pay. I most likely will never stay there again. At least they had a fridge.

Homeless people hanging around. Made me uneasy as a single female The car racing and revving engines never ended .. also loud vulgar music in the parking lot. Not a great choice for me as an elderly single female

Located in downtown Reno. Easy walking distance to all major facilities and events.

Very loud music in parking lot and surrounding area until after 1 am

Convenient location off of I-80. Super friendly staff. Great value for the money

Great location in Downtown Reno and near UNR, very good price.

The parking lot was full of less-than-desirable vagrants and the location is not the best either. Had to wake up throughout the night in fear of something happening to the car. The room was bare essential. Suggestion: Pay the extra to stay in a nicer establishment. You'll sleep better.

The two gals in the office when we arrived were amazing but the facility was very dirty, unsafe feeling, lots of homeless and/or unsavory people and did not feel secure with the parking as well. All worked out ok, but not very clean AT ALL

There was no breakfast as advertised

I stayed for 1 night. Nothing fancy about the property or the room. But it was clean. 1 bed was Rock Hard. The other bed was springy. Bathroom was a little dingy old paint chipping and tub stains. I wasn’t to thrilled about the service. The breakfast to go was self serve coffee and packaged pastry. I asked if I could check out a little later than 11:00am. I was told NO they do not offer late check out. And then immediately felt rushed as soon as 10:45am. They housekeeping kept knocking on the door asking when I was leaving . Ugh I was still getting ready.

The place has a relatively low score overall, but I think it deserves a bit higher score because most of the reviews probably come from people expecting a 5 star hotel on a 2 star budget. Reno isn't as cheap as it once was, and for the area, this is still a good deal. I got a room with a jetted tub for only a few bucks more, which is real nice after a day of skiing. Lots of food options around, and on the Saturday night I stayed here, there was a lot of ambient noise outside from music, but it cut out after about 11pm letting me sleep fine.

Easy access from the freeway and near casinos. No resort fee. Low room rate midweek. In room fridge, microwave and coffee maker. Easy parking. No breakfast bar, dated decor and premises. Credit card processing took about 30 minutes to add the security deposit, since the room rate was already paid on a non refundable basis.