Name: Courtyard by Marriott Atlanta Airport West
Address: 3400 Creek Pointe Drive, Atlanta, Georgia, United States of America, Atlanta, Georgia, US
Price range: $114–$151 per night
Rating: 8.3

What guests think

Reviews of Courtyard Atlanta Airport West show a split experience, with many praising friendly staff and the convenient location near the airport, shopping, and dining, while recurring complaints cite cleanliness lapses and maintenance problems that affect comfort and reliability.

Guests repeatedly mention hot water outages, pool closures or green water, broken or missing amenities like elevators and ice machines, a frequently unavailable airport shuttle, and confusion or charges for parking. Dining is inconsistent, with limited or closed hours, slow or understaffed service, and no free breakfast; some also report no alcohol or bar, though a few enjoyed the Bistro. Rooms vary from comfortable and spacious to dated and noisy, and several reviews report unreliable Wi‑Fi. Expect a convenient location with warm service but uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple reviews cite recurring issues: pool closed or green, elevators and ice machines out, shuttle broken or unreachable, and parking fees disputed. Dining/bar service is limited or unavailable at times (no alcohol), with occasional laundry and outdoor area problems.

Related guest reviews

2

Craig

Jul 13, 2025

·

Stayed 1 night

This was a bad experience. The tv did not work, the coffee tray insert was the wrong size, the place smelled bad and the property was just “tired”. No ice machines were working and the pool water looked more green than blue. Bummed I stayed here. The only positive was the proximity to the airport.

4

Velma

May 31, 2024

·

Stayed 5 nights

Liked the staff but 1) no hot tub (hot tub was listed in the Expedia profile) 2) the pool was closed 3) the staff at the bar was short staffed so the bartender had to prepare meals and work with customers creating significant delays

10

Paula

Jun 11, 2025

·

Stayed 1 night

Disappointing to find out they didn’t serve alcohol

8

christopher

Jun 2, 2025

·

Stayed 2 nights

Terrible wifi, my 2nd visit with same issue. Pool water was green, uncleaned. Only 1 washer out of 2 working

4

Rasheta

Aug 31, 2025

·

Stayed 4 nights

It needs to be renovated. There is no free breakfast or a bar.... which Marriott brand is known for! Would not recommend this hotel and I wont be going back

4

Marcus

Jan 12, 2023

·

Stayed 19,364 nights

Free Shuttle bus to and from the airport was broken down and not fixed when visited 3 weeks later still out of action. Cost me $150 in taxis and wasn’t compensated even with a free drink. Staff nice but nonchalant. Room ok

4

Laura

Jan 5, 2023

·

Stayed 19,357 nights

We never actually stayed here because when we called from the airport to ask about their shuttle we were told that their shuttle had broken down a couple weeks ago and we would have to find our own way. We ended up booking at another local hotel. Very disappointing, given that I booked this way in advance and then had to do research on the fly at night, in the rain, after a long flight.

8

Sarah

Aug 23, 2023

·

Stayed 2 nights

Great stay but we weren't told we had to request room cleaning service or it wouldn't be done. Also one elevator was broken for all 3 days of our stay. Ice machine was broken on the second floor.

6

Michael

Aug 5, 2025

·

Stayed 1 night

Check in took much longer than it should and although the issue was ultimately solved there was an issue with the parking being listed free online and them charging $5 to park which seems crazy given the location.

6

Herman

Apr 11, 2024

·

Stayed 1 night

I paid for breakfast in advance. Upon check-in, I was told there would be no breakfast service because the restaurant would be closed the next morning for Easter Sunday. I was not reimbursed.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many note clean rooms, but numerous others report dirty or stained linens and furniture, mold, bugs/ants, and maintenance problems like unreliable hot water and broken fixtures.

Related guest reviews

2

delonte

May 11, 2025

·

Stayed 1 night

Room was fill with ants. I walk out the room for a coupler hours and came back to ants eating my food.

2

Jason

Dec 8, 2022

·

Stayed 19,329 nights

The room was dirty. The hotel had holes in the walls. The other guests were noisy. The staff seemed like they had no interest in taking care of the guests.

6

Scott

Oct 15, 2023

·

Stayed 1 night

The pillow is stain yellow. I dont want to know what it is. Marriott should teach its employees common sense. If you would not want to sleep on in throw it away. I dont why they wanted me to sleep on this. If you dont pay attention like us, this could be you.

4

Tempriss

Jun 23, 2025

·

Stayed 2 nights

This was the most run down Marriott I’ve ever stayed in. I have pictures and it’s nothing short of disgusting.

4

Tamee

Mar 5, 2024

·

Stayed 1 night

Room wasn’t the cleanest. The bathroom shower had stains on the wall and the shower handle was broken and kept turning continuously. I wasn’t able to get hot water for the entire shower. It was hot for about 5 min then cold. I wouldn’t stay here again.

2

DANIEL

Dec 11, 2024

·

Stayed 3 nights

The sheets/bedding had what appeared to have blood and soiled. The deadbolt door lock was broken also. Another guest mentioned having bugs in their room, broken bathroom fixtures and another persons hair attached to the bar of soap.

2

rontell

Aug 6, 2024

·

Stayed 1 night

This hotel was a nightmare stay. I check in and turn the tv on and it crashes 15 minutes into my stay. I pick up the phone to call the front desk and it’s dead. I call the front desk on my mobile and guess what? They transfer me to tech support. Are you kidding me!!!! I wait and talk to tech support and they transfer me back to the front desk…. Nothing resolved. So then I go to take a shower and I see black mold where the tub and shower meet. I place a towel over it and begin to shower. During the shower the hot water turned ice cold. At this point I am just ready for day to end, so I lay down for sleep. At about 2:30am the front desk call to see if my issues had been resolved and offer to place me in another room…. This definitely qualifies and a never again for me!!!

4

Charlene

Dec 4, 2024

·

Stayed 4 nights

I have stayed at Marriott properties for many years and this is the first time I have been disappointed. The house phone didn’t work. The iron didn’t work. I noticed roaches dead in the laundry room for two days. And the dead bolt didn’t work until the day I was checking out and at that point, I couldn’t close the door at all. The pool was not clean. The only thing was good was the staff. I will not return to that property again.

2

Marqouis

May 6, 2025

·

Stayed 1 night

Terrible, nothing in the room was clean and the bathroom was dirty

6

Kerina

Sep 25, 2025

·

Stayed 2 nights

My room was full of mold, the linens were not clean. My door was previously kicked in and wouldn’t lock I had to put a chair in front to feel safe. The lighting out back in the lounge area was broken

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Some guests found rooms comfortable and spacious, but decor feels dated to several and noise can be an issue. Wi‑Fi reliability is a recurring problem.

Related guest reviews

4

Nikki

May 29, 2023

·

Stayed 1 night

Not sound proof nosy late at night

8

natasha

Apr 25, 2024

·

Stayed 1 night

It was comfortable spacious clean great location

8

Edmund

Jun 25, 2023

·

Helpful staff though the hotel was fairly noisy, mostly guests, not sure that it could be helped but noisier than other hotels I've stayed in the general area

8

Daniel

Dec 7, 2022

·

Stayed 19,330 nights

Rooms have good space to accommodate well. Nowadays, the internet cannot be so poor and difficult to connect specially when it has been offered TV with Streams causing very poor customer experience on that.

10

Lakeisha

May 21, 2023

·

Stayed 2 nights

The property is very, well kept and up to date. My room was nice and clean. The room very spaciest for double queen. The staff Ro and Mrs. Q were amazing made you fell right at home. I will be back.

8

christopher

Jun 2, 2025

·

Stayed 2 nights

Terrible wifi, my 2nd visit with same issue. Pool water was green, uncleaned. Only 1 washer out of 2 working

8

Susan

Feb 14, 2025

·

Stayed 2 nights

This property is in need of some renovations. The rooms seem dingy. The headboards are atrocious. They are slip covered and have holes in them. Other than being conveniently located and friendly staff it leaves a lot to be desired.

8

Philip

Apr 24, 2024

·

Stayed 1 night

The AC in the room never cooled the room sufficiently.

6

Celestino

May 20, 2023

·

Stayed 1 night

Nice staff. Internet did not work. Breakfast meal options too expensive.

2

James

Jan 20, 2025

·

Stayed 1 night

Check in was rude. Tv had the wrong remote in room and internet was hard to get up

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and welcoming. However, several guests experienced rude or unhelpful front desk interactions, slow or problematic check‑ins, key or reservation mishaps, and unanswered calls for the shuttle.

Related guest reviews

2

Esmeralda

Jan 13, 2025

·

Stayed 3 nights

Initial front desk was extremely rude. Ignored me even tho I said hello n excuse me. Original room assigned had maintenance still working in it. Went downstairs and got another room and the door lock and key would not work. Maintenance “changed” the battery on door lock and still unable to access room .. every time I left the room and came back, I had to constantly ask front desk to “fix” or “reset” the key and no luck… spent everyday going up n down the elevator looking for someone to open my room .. front desk would not change room but kept “resetting” the key with no luck.

10

Michelle

Nov 6, 2023

·

Stayed 1 night

I’ve stayed here before on layovers in Atlanta. The staff is amazing. Always willing to help wherever they can. I recommend this Courtyard for ease of transportation and the convenience of nearby shopping and restaurants.

4

Brian

Aug 22, 2025

·

Stayed 2 nights

Horrible experience. Hotel charged for parking even after i showed them the booking stating they have free parking. Shower had no body wash and when i asked for some they stated they had no more and would give me the little bars of soap. When they generated my key they must have only done it for a day because i returned to the room on my second day and was locked out. Had to go back down and deal with the rude front desk to get me back in my room.

10

Shericka

Jun 19, 2025

·

Stayed 1 night

Beautiful, clean, properly. Professional and nice staff. Will stay every time I’m in Atlanta

10

Racheal

Jul 21, 2024

·

Stayed 1 night

I didn't like the costumer service i received when i arrived i had to wait a hr then as im sitting in the lobby waiting a lady comes up and ask me oh are you still waiting to check in yes this is what yall told me to do then the lady had an attitude as she was helping me telling me i dont know who ruined your day but we was busy and had no control over this as if i had an attitude lady you the one with the attitude other than that your front staff people need an attitude adjustment

2

Lisa

Feb 16, 2025

·

Stayed 1 night

After prepaying our stay we arrived to a long line and one person working. After about 30 minutes the guy finally came out and said they had no rooms left. There was a line about 10 people who were all turned away. I will be seeking a refund! The hotel was dirty inside too!

10

Timothy

May 6, 2023

·

Stayed 1 night

Very friendly staff.

8

Josh and Rachel

Jun 24, 2023

·

Stayed 1 night

We tried to use the shuttle from the airport but no one would answer the phone at the hotel. Unable to find a live person. When we got to the hotel, the check in lady stared at the shuttle like “obviously” we have one….but she was too busy to answer the phone. So it was a $35 Uber ride unnecessarily. The next am, we left prior to the shuttle start.

2

Shannon

Feb 12, 2024

·

Stayed 1 night

This is the worst hotel near the airport. I do not recommend ever staying here. Their customer service is terrible and the staff here is very rude and unaccommodating.

10

JESSICA

Jun 20, 2025

·

Stayed 2 nights

The staff were amazing from the get go. We were greeted with warm smiles & fun conversation at check in. They seemed interested on why we came & even remembered to stop us to ask how our race went. They really made us feel welcomed so much so that we tried to book them for our trip in June but we booked another Marriot by mistake (they were also amazing-I’m doing my reviews in backwards order). We asked about cigar bars on the area with one of the women writing down a few for us. The rooms were nice & clean. The beds were comfortable. The hotel smelled great too. Definitely recommend! They made me want to stick with the Marriot name for all stays.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently described as convenient to the airport, highways, shopping, and dining. Some found it quiet despite proximity to the airport.

Related guest reviews

8

Domini_smith@hotmail.com

Jun 10, 2025

·

Stayed 1 night

Was close to the Airport

10

Terri

Jul 21, 2024

·

Stayed 1 night

Great location close to many restaurants

10

Mark

Dec 31, 2024

·

Stayed 1 night

Property is close to all we want … restaurants, stores, groceries and entertainment. Property well maintained and well lighted for safety. Will definitely be back in future.

8

Amanda

Feb 12, 2024

·

Stayed 2 nights

Very close to everything

10

Angelica

Dec 7, 2024

·

Stayed 3 nights

I love the convenience of the location

8

Kathryn

Sep 26, 2025

·

Stayed 2 nights

Great area for shopping and dining.

10

John

Dec 23, 2022

·

Stayed 19,344 nights

It is in a good area with a lot around it such as places to eat and easy access to the highway

8

Tiheia

Sep 22, 2025

·

Stayed 2 nights

Very nice stay and close to stores and restaurants.

10

Paul

May 19, 2024

·

Stayed 4 nights

Staff was very customer oriented. Property was very clean. Several dining options close by

8

Daniel

Jun 15, 2023

·

Stayed 1 night

It was close to the airport but still was quiet. It was clean and nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Inconsistent experience: limited or closed hours and slow, understaffed service; no free breakfast and reports of no alcohol/bar. A few guests enjoyed the Bistro food and drinks.

Related guest reviews

10

Tyson

Jan 29, 2024

·

Stayed 1 night

Staff was friendly and helpful. Enjoyed the food and drinks at their Bistro.

10

Paula

Jun 11, 2025

·

Stayed 1 night

Disappointing to find out they didn’t serve alcohol

6

Anthony

May 22, 2024

·

Stayed 1 night

Room was nice and roomy but the side chairs in living area were filthy. Didn’t feel comfortable even sitting in them . Also went down for breakfast (made to order) about 7 am and they only had one server working and this server was also their only cook. So they would take an order and run back to cook it. Took over 45 min to get a breakfast bowl and coffee. Also wanted the breakfast bowl w brown rice (which is on the menu) and was told they didn’t make any this morning also asked for over easy eggs (menu stated “eggs ur way” ) and was told “I don’t know how to cook that I can only scramble eggs?!! Spent $25 on this meal for it to just be thrown together and not at all like menu listed it.

4

Rasheta

Aug 31, 2025

·

Stayed 4 nights

It needs to be renovated. There is no free breakfast or a bar.... which Marriott brand is known for! Would not recommend this hotel and I wont be going back

6

Jennifer

Feb 6, 2023

·

Stayed 1 night

The outside was clean and tidy. The front desk staff was friendly. The staff did not seem ready for our reservation. We had three in our room but it was set up for two. We had to request extra linens etc. The cafe service was terrible. Overpriced and unorganized. Waited 15 minutes for one coffee. Had to ask twice for service during that time. Even people who ordered after received their coffees before my order was ready. My guess was that the order was forgotten but no explanation, apology or refund was offered.

8

Niurka

Jul 2, 2023

·

Stayed 3 nights

I don't likes the food

2

Dr. Thewodros K

Oct 14, 2024

·

Stayed 2 nights

Outdated lounge area, the restaurant almost doesn’t exist. The ambience is scary…: I will not reserve this place…., very weird for Marriott brand.

8

Yelitza

Oct 20, 2024

·

Stayed 2 nights

It was Good!!! But the Restaurant service was close on saturday until 6pm, so terrible!!!

8

Jennifer

Jul 20, 2025

·

Stayed 3 nights

There isn’t anything that makes this hotel standout. This is your average hotel. They have limited dining services in the morning from 6am-10am and dinner from 5pm-9pm. Your room key resets at 12pm everyday so you will need to stop by the front desk for them to reactivate your key, which can be annoying when they have a line and are assisting other people for the same issue. We spent time at the pool for 2 days, but had to sit it short due to the large amounts of wasps and bees in the sitting area.

6

Herman

Apr 11, 2024

·

Stayed 1 night

I paid for breakfast in advance. Upon check-in, I was told there would be no breakfast service because the restaurant would be closed the next morning for Easter Sunday. I was not reimbursed.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$114
March	$113
April	$124
May	$134
June	$139
July	$178
August	$108
September	$108
October	$105
November	$100
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $147	19 $143
20 $128	21 $133	22 $124	23 $114	24 $114	25 $135	26 $136
27 $131	28 $136	29 $137	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $133	3 $137
4 $134	5 $134	6 $137	7 $137	8 $137	9 $134	10 $149
11 $138	12 $122	13 $137	14 $134	15 $137	16 $134	17 $137
18 $135	19 $135	20 $132	21 $136	22 $136	23 $136	24 $139
25 $140	26	27 $139	28	29 $137	30 $151	31 $134

Courtyard by Marriott Atlanta Airport West

Prices for Courtyard by Marriott Atlanta Airport West

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Room, 2 Queen Beds (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Studio, Multiple Beds

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)

Suite, 1 Bedroom

Room, 2 Queen Beds

Guest reviews of Courtyard by Marriott Atlanta Airport West

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Atlanta Airport West

Prices for upcoming dates