Kimpton Shane Atlanta by IHG

Incidental fee is way too high for a place that doesn’t have W/D, irons in the room (have to request one), only 14 floors, no pool, & no rooftop. It’s literally just a regular hotel with a bar attached. Was not impressed at all. I’ve had better hotels for less in my own city (Nashville). Definitely won’t be rebooking.

The hotel itself is very nice and the staff helpful. Even the in-house restaurant is pretty good. My only complaint is parking. Valet parking is $50/day. There is public parking in adjacent office buildings but they don’t connect to the Kimpton. If you park on the “South Deck” you basically have to walk down the ramp the cars drive up. That parking $22/day.

I thoroughly enjoyed my 2-night stay. The staff was professional yet personable. I enjoyed the signature scent. The Fitness facility was clean and in group repair. I enjoy walking in the evenings and always felt safe. The food was very good but would have enjoyed the option of a smaller burger that was less expensive. Although a very classy hotel, I would have preferred less expensive valet parking. $50.00/night plus tip adds up.

I will stay only at the Kimpton Shane when visiting Atlanta. A fabulous hotel with anything and everything you might need. Free bikes to ride around town, too! Service was outstanding.

This IHG property has the most amazing glass door, spacious and powerful shower. My favorite newer hotel in Atlanta! Valet or convenient parking garage.

overall the place is very clean and beautiful. only con is the parking they don't provide free parking but there is parking beside the hotel which is $22 per day I wish it stated in the booking process that they don't provide free parking in the beginning so that I include that in my expenses.

This place is amazing, great service, very clean. Valet was a little pricey but very convenient, would recommend.

This property was amazing! One of the best stays I’ve had while in ATL, the only thing I have to note is there is no microwaves so anytime we ate we pretty much had to get new food because leftovers if put in the fridge would just be cold. No microwave in room or lobby.

They do an amazing job at this hotel. The location is fantastic. The entrance to the hotel is on a side street which makes drop off and pick up easy. The Marta is SO close! And tons of food in walkable area. We arrived to fresh fruit water, and happy hour with wine welcome. The room was clean, provided a steamer, robes, and even a yoga mat for purchase. The shower water pressure and temp is incredible! And every day someone personally sent a text to just check to see if we needed anything. No reply was required so was easy to ignore but I did use the service twice! They were so helpful and quick to respond. The gym was great too. We will use them again.

The Kimpton Shane Hotel is one of the nicest hotels I have ever stayed at and I enjoyed my weekend stay. Friendly staff, great amenities, two restaurants on-site to choose from, a fitness center with a variety of equipment, and a really nice comfortable room.

Clean room

Dirty room

i absolutely loved this hotel! very clean and well maintained!

Good stay. The room and hotel was very nice. Only thing I didn’t care much for is the food at the restaurant was not good in my opinion and there was blood inside of the hotel robe in my room. Despite that the staff replaced the robe immediately and everyone was pleasant.

Upon arrival another guest was complaining that her room had not been cleaned their entire stay which prompted me to be cautious of mine. My original room had red hair under the sheets & dust everywhere on the floor. The ice area was also down on my hallway. The front desk made no hesitation to correct the mistake & I was ultimately left happy. Valet is a little pricey in my opinion ($50 per night), however self parking is very close in proximity.

I love, love my stay at the Kimpton Shane. The rooms are so clean you can eat off the floor. The staff is friendly and helpful. I will of course be staying here again

Great location. Housekeeping for the 9th floor was terrible. Room was very dusty, as if it hadn’t been wiped down or swept in weeks.

Scenery was good and hotel was clean.

Very nice and clean. Great location. Customer service was awesome. Rooms are big and comfortable. Quiet rooms. Lively lobby. Would recommend and stay again.

While my room at The Shane was spacious, lovely, was well appointed/furnished, and offered a decent view of Midtown, I was extremely surprised and disappointed that the hotel had no microwaves available for its guests, clearly to steer guests to its onsite restaurants. No, thank you! For that reason alone, I would not stay in the hotel again. And, although I didn’t use the $75 robe, I did notice a strand of hair on it and it surely was not mine. The front doors are rather loud when they close and, a few times, I heard the voices of s/o in a neighboring room through the wall. The maid did a poor job of daily light cleaning; floors weren’t swept/mopped and the bed was hastily and haphazardly made.

Spotless property with no carpet in the rooms

Room was modern and nice. Best shower I’ve ever had. Great view of Midtown Atlanta.

I thoroughly enjoyed my stay in the panoramic suite! It was sooooo beautiful!

Room was very clean Great shower Great location

Clean, we'll appointed room. Super comfortable beds and great water pressure.

Beautiful property. Very trendy, classy, and clean. Screen mirroring didn’t work therefore you can only watch cable. Door constantly slamming throughout the day/night/ early morning. If you’re trying to sleep good luck.

The room was excellent. Big spacious bathroom, great shower water pressure. Everything you may need from a hotel room. Soft bed and backboard. A couch and side table which i used to work from. Very comfy.

The staff is great! I like the refillable water stations. Great in-room coffee selection. The bed is very comfortable. Great shower head!! Do wish there is a real desk in the room but the little table did serve the purpose well.

The Kimpton does a phenomenal job. Rooms are decorated wonderfully and the bathrooms are divine! Plenty of space and quiet for being in the city. Walkable to great restaurants, the park, museums, and public transit on Marta. Also, the parking is safe and convenient. Love staying at Kimptons!!

Nice big room with a good view

I love this place! Customer service was amazing! From the front service out was to the valet to the bar! I definitely will stay again!

Nice hotel. Horrible service. Tried to use the VIP benefit but waited in their restaurant for over 15 minutes with not even a glass of water while servers set empty tables. I finally left. Housekeeping was not good. Given a very noisy room despite specifically asking for a quiet one. It was a bad experience, and I would not recommend it or return.

Great mid-town location. The room was wonderful, as well as the restaurant next to the lobby. My only complaint is that the front desk staff were less than helpful and not warm or welcoming. Throughout the stay, I spoke with several staff at the front desk and they all treated us like they were uninterested in assisting us and they were inconvenienced by our presence. Also, it should be noted that the hotel apparently does not have bell services, so you are on your own in getting the luggage to your room. There is a cart in the lobby to use, but no assistance is available, unlike most hotels in the area.

the person who brought me into the hotel was AWESOME . so so so nice. the staff was great. the ONLY problem was that they did not answer the phone. ever. even when i was there....

Wonderful and professional staff. Truly a group of lovely human beings who make you feel welcomed during your stay. The hotel is beautiful. The room was comfortable and quiet. The bartenders are great. Overall really enjoyed my stay.

I travel a lot and this hotel stands out as the service was unacceptable, the staff seemed to have issues with greeting you at the front desk, bar and calling for info from the room. It felt as if you were bothering/disturbing them, no smiles and just full of sulky faces and attitude. There was one server in the restaurant that was full of life and happy to greet you and really deserves a medal for being able to maintain that level of customer service whilst working with corpses.

The front desk girls were amazing in helping me (a mom) make sure my son, who was exhausted from 36 hours of travel due to weather delays, woke up and got back to the airport in time to make his flight to his destination. Not only did they go and make sure he was awake and moving but they called me back to let me know he was okay and awake. This kind of customer service is rarely seen these days…Thank you for caring!

The staff and customer service was horrible. Differing statements from different staff members resulting in a horrible experience becoming even worse.

The staff and service were amazing! I truly loved how hospitable everyone was, from the Valet, concierge, wait and housekeeping staff. Everyone was friendly and overall just amazing. Will definitely return.

The previous reviews that I read here were so wonderful that we decided to splurge for a night. Oh boy. Big mistake. The front desk person was having a bad day—glaring at us for no reason while demanding a whopping $150 security deposit from two extremely elderly, obviously exhausted people. The extra pillows we requested were not in the room. The room was supposed to have a desk. It didn’t. The coffee service was the absolute cheapest garbage available. There was a single bathrobe for two people, a single bottle of water ditto. I had forgotten to pack toothpaste, but the only amenities were a used bottle of lotion and a bar of soap. For $300 a night, I really did expect a tube of cheapo toothpaste. We had been driving all day in traffic and had chosen the hotel partially because the restaurant was supposed to be excellent. Unfortunately, when we went downstairs, the entire first floor was vibrating from the screechiest, loudest, tone-deaf-iest guitar player in the known galaxy. Think Klingon opera on steroids. We went into the dining room, but couldn’t hear ourselves think. Requests to turn down the volume were met with blank stares, probably because nobody couldn’t hear us. We ate elsewhere. Our security deposit was not returned as promised. Parking was $50. In sum, we paid $500 for a room that lacked the amenities found in a typical mid-range hotel, plus the absence of smiling faces made the entire ordeal a miserable experience. Stay elsewhere.

Everything you need is at your convenience. Views of the city is beautiful . Shops , movies , bar and restaurants are a walk away.

Great place to stay. Easy access to Atlantic Station. Clean and modern. I highly recommend. Will be my go to place when in town.

Very nice stay in MidTown right by the Arts District. Would definitely stay here again when visiting Atlanta!

This was a great place to stay, close to shopping and restaurants.

Beautiful property clean smells good safe great location.

Beautiful location with amazing service. Wasn’t necessarily a walkable area, I was hoping Piedmont park was walking distance , but it’s a 20 minute walk which is not bad , but considering the time of summer it is; not so commutable for most tastes. I will still stay here in the future!

The Kimpton does a phenomenal job. Rooms are decorated wonderfully and the bathrooms are divine! Plenty of space and quiet for being in the city. Walkable to great restaurants, the park, museums, and public transit on Marta. Also, the parking is safe and convenient. Love staying at Kimptons!!

Good location area

This hotel was amazing. The location was great. We went to a concert at the stadium, took the subway, which was walking distance to the next stop and only a few stops away.

The staff was professional. Safe area. Right across the street from the art center station. Take the MARTA from the airport directly to Art Center Station and walk across the street to the hotel. Only $2.50. Great in house dining. Free trolly to Atlantic station although walkable. Close to Woodrif Arts Center , SCAD- also walkable.

The hotel was very nice and clean. The rooms were amazing and comfortable. The only complaint I have was the food. The restaurant food was subpar, and I felt it should have been better considering the price. Also, the hotel would benefit for more menu options for room service. Some snacks foods, and just regular food would be great. Examples would be chicken tenders, chocolate cake, sandwiches.

Service at Bar was horrible ! Out of Bloody Merry mix and Bartender was rude when we were ordering drinks.

This hotel was amazing. It had excellent customer service, it was very clean, the food was delicious and they offer complimentary wine time and tea and coffee in the morning.

The service on the entire visit was great BUT the food inside the hotel's restaurant was amazing!

Hotel was clean and aesthetically pleasing. The drinks and food at the bar were amazing.

The property was beautiful and the staff was top shelf, friendly, professional and most of all very respectful. The food was really good; slow, but worth waiting for.

I booked this hotel site unseen because it was close to a concert venue I was attending. Right away the buzz in the hotel was positive and uplifting. I enjoyed the social hour at 5 PM and every single employee went out out of his or her way to make our stay exceptional. I had exceptionally good service from Sharon and Taj. I had coffee, wine, and a full breakfast with my daughter the next day. The food was absolutely delicious. Cannot recommend the Southern Benedict enough! The room felt luxurious, and the minibar was well stocked. The bathroom amenities were over the top.

The food was great! The hotel room was spacious and clean and the staff were pleasant

This is a nice trendy hotel in Midtown Atlanta, close to the freeway. The rooms are nice and spacious and the staff is excellent. We were not impressed with the restaurant. the food was average at best and, of course, overpriced. Try Nan Thai Restaurant nearby.

Nicely located, quiet inside. Restaurant service can be slow at dinner. Gym adequate