Canad Inns Destination Centre Brandon

3 star for facility because hot tub was not working throughout our 3 night stay. Everything else was fine. Excellent staff. Loved the buffet lunch and dinner.

Booked it entirely for the waterslide (for the kids) Waterslide was broken when we arrived (clearly had been our of order for a while). We were given no notice. No refund offered. Made a special stop in Brandon just for it. Wouldn't have even stopped in the city if we'd been told.

Hotel was well designed. Pool and slide would be nice if upkeep was better on it - also far too crowded with people. Fitness room was sad.

Hotel was part of the building where I attended a function. I did not enjoy the loud music from the bar next door that lasted until two in the morning. All in all I will return and enjoy their hospitality again

On our last day the fire alarm went off very early in the morning, forcing us to wake up and go outside into the cold. We waited for about an hour for the fire trucks to arrive and to be allowed back into our room. During the alarm, there were no announcements made on the intercom to let us know what to do, just a loud beeping in the room. This happened on the day we were checking out. We requested a late checkout due to the disruption but were still charged an additional fee for checking out just one hour past the regular time. One morning we went to Aaltos for breakfast. The restaurant was almost empty, yet there were very few staff working, and the staff member who approached us was quite rude, telling us the restaurant was “full” and that we would need to sit in the bar Instead. During our stay, the waterslide was also out of order, which was disappointing for our family. Overall, we stayed for three nights. The rooms were clean and well kept, and the convenience for the event we were attending in the Keystone was fantastic, but the overall customer service was very poor, and we left feeling quite dissatisfied with our stay.

We were evacuated from room due to smoke issues late at night. Sat in cement hallway for two hours with NO updates ar all. “kept saying 10 more minutes”. Did offer coffee but it was 11pm. Gave us $20 certificate for restaurant then shut all the restaurants down We knew waterside wasn’t working but one of the hot tubs was broken and pool area was freezing. Lack of communication about evacuation and then shut restaueants was VERY frustrating g!!

The pool was way too cold. Everyone was complaining about it. I’d stay at a different hotel next time for this reason alone.

Was disappointed to discover on arrival that the water slide wasn’t operational, but everything else was great.

The parking area needs upgrading, otherwise pretty satisfied with the facilities.

Numerous ice machines didn’t work, shower head sucked …it just could have been better.

Clean and spacious

The elevators and hallways smelled of cow dung there was traces of cow dung in the pool area and in the elevators. It was disgusting.

Very clean and staff friendlier than most hotels staff

Breakfast was good and very reasonably priced. Coffee was good. Room was very clean.Hot tub very hot but was quite dirty on Saturday afternoon was very clean looking Thursday night when we got there and used it. Is busy hotel. Very friendly staff would stay there again if in Brandon.

Overall the stay was great. The pool area could have been cleaner. A guest clearly came from the gym you could see his clothes were soaked in sweat. He proceeded to the hot tub; this behavior should not be allowed. There definitely were kids under 16 in the pool without adults. Our beds were very soft which made them uncomfortable. Room was clean staff was all great. Our floor was very quiet which we appreciated being the hotel was full.

Nice big clean room.

The room was nice however I did have to switch rooms which I did not like as the carpet had a very off putting smell. The second room I was offered did not smell much better and I had to use a spray to help the smell. I thank the front desk for trying to improve my stay but, I feel the carpets here need to be removed or cleaned.

Looks like they are doing renovations to improve. Need deep cleaning of rooms and bathrooms.

Room is clean.

Our room was relatively clean, but the hallways and lobby were very dirty. Cigarette butts on the floor. A/C in the room was not great and ice machines were out of order on basically every floor. I most likely will not return.

Renovated room with new beds but they are the hardest beds we’ve ever slept in, actually could barely sleep in. Will not stay again.

The only issue is the tv’s should be smart televisions .

Surprisingly spacious rooms. Good dining options. Great pool for kids. Overall a very nice hotel, stay and experience.

Check in was great, the bottled water is such a nice perk. The room was mostly clean, just one missed hair in the bathroom, but the beds were rock hard. Terrible beds.

The room was quite large with a small fridge and a 50" TV. The hotel is close to stores and restaurants. A good place to stay.

AC in room not working. Everything else was good.

room was fine.......bed was to soft and needed replacing

We found our stay to be very noisy (our room had a constant whistle and guests were obnoxiously loud throughout the 2 nights we were there) and the king bed was not very comfortable.

We stayed overnight for a quick visit to Brandon. I upgraded to the King Suite for a little extra room and it was very spacious and clean. There is a full bath and a powder room off the bathroom which was a nice feature. We were overall happy with this hotel but it’s missing some amenities that you usually find at hotels in the price point. A few things to note: If you plan to use the pull out sofa the blanket is very thin, so if you’re road tripping maybe bring your own. You’ll have to ask the front desk for the linens as they’re not in the room. The bathrooms are very basic and could use an update. The water temperature in the shower didn’t get past warm in the evening and then in the morning it took quite a while to warm up but didn’t get hot. The toiletries are nice though, with a little loofah included for you to use. The TVs are not smart TVs so you cannot log into your own streaming services like most hotels offer and the cable is BASIC. None of the ice machines were working on floors 2,4 or 6 and I gave up trying after that. There is also no water bottle filling station avaiable to guests as far as I could tell. I would book here again but wouldn’t upgrade to a suite unless you need the sleeping space. It wasn’t worth the extra money in my option as the TVs and Batrhoom are very basic. Clean and comfortable, a great choice to get a good nights rest along the road but don’t expect anything beyond basic.

The check in was very good, but there were issues with the room. The TV did not work, so someone came up and got it working. The bed was so worn out we rolled to the middle when we went to bed. In the morning, the TV did not work again. Someone came about 45 minutes after we called and got it working, but only on a few channels.

Room was clean and spacious. Check in and out were efficient. Enjoyed the hot tub and pool.

The check-in service was a horrible experience. We had booked 2 rooms. First party arrived and checked in 1/2 hour before stated check-in time, and was told our 2rooms were beside each other. Check in time was 4 o'clock, we were checking in at 3:45pm similar to at least 10 others in line. When it was our turn to check-in, the staff member could not find our reservation. After several minutes she went to the backroom and conferred with her manager. Then she found our reservation but said room wasn't ready and that check-in wasn't until 4 o'clock, it was 3:50 pm and at several others had been checked in before us. Then we were told she would call us when our room was ready. At 4:45 pm, we went back to the desk to find out if we had a room yet. No call had been made to us. The staff then offered us a different room at the 'same rate' making out that we were getting an upgrade when in fact the same room was available at the same rate on Expedia when we booked. We went to our commitment and returned to the desk to speak to the manager. Only the kitchen manager was there and said he would contact their customer service and someone would be in touch to remedy our dissatisfaction. We never received any communication from customer service. And in fact, they charged our room in addition to us paying through paying Expedia. Terrible customer service!!!!!!

Excellent staff to deal with!

Front desk staff was great, went above and beyond!

On our last day the fire alarm went off very early in the morning, forcing us to wake up and go outside into the cold. We waited for about an hour for the fire trucks to arrive and to be allowed back into our room. During the alarm, there were no announcements made on the intercom to let us know what to do, just a loud beeping in the room. This happened on the day we were checking out. We requested a late checkout due to the disruption but were still charged an additional fee for checking out just one hour past the regular time. One morning we went to Aaltos for breakfast. The restaurant was almost empty, yet there were very few staff working, and the staff member who approached us was quite rude, telling us the restaurant was “full” and that we would need to sit in the bar Instead. During our stay, the waterslide was also out of order, which was disappointing for our family. Overall, we stayed for three nights. The rooms were clean and well kept, and the convenience for the event we were attending in the Keystone was fantastic, but the overall customer service was very poor, and we left feeling quite dissatisfied with our stay.

We were evacuated from room due to smoke issues late at night. Sat in cement hallway for two hours with NO updates ar all. “kept saying 10 more minutes”. Did offer coffee but it was 11pm. Gave us $20 certificate for restaurant then shut all the restaurants down We knew waterside wasn’t working but one of the hot tubs was broken and pool area was freezing. Lack of communication about evacuation and then shut restaueants was VERY frustrating g!!

Hotel staff (Hector) assisted us with check in details, including room selection. Staff was very helpful even when booking online. They allowed us early check in and late checkout. Very good and we left pleased.

Staff were fast, friendly and professional from the front desk to the restaurant Even the staff member cleaning the parking lot was very friendly and assisted me with my vehicle. When the staff are consistently positive it speaks to the culture. I would definitely return next time I am in Brandon.

Staff was great! Super helpful! Would recommend this stay!

We stayed 6 nights and our bed was not made up once or our room cleaned. We had to ask at front desk 2x for our garbage to be emptied and towels replaced.

Quiet and convenient to keystone centre

This is THE place to stay when here for any event at the Keystone Centre. Such a convenient location and so close to amenities :)

Lots of options near by. great location

Shopping was great lots of stores close by

It was great. I was at the Winter Fair and could enter without having to go outside.

Great location for hosting the MBRA finals and having the hotel attached.

Good hotel, comfortable bed, attached to the entertainment center so everything is connected with indoor walking.

Easy access to the Keystone and good options for dining

For me the best thing was the convenience to the concert I went to. The room was very clean and comfortable.

Liked that we could easily walk indoors to event in Keystone Center next door.

Breakfast was good and very reasonably priced. Coffee was good. Room was very clean.Hot tub very hot but was quite dirty on Saturday afternoon was very clean looking Thursday night when we got there and used it. Is busy hotel. Very friendly staff would stay there again if in Brandon.

Great location. Room was very clean and beds were comfortable. The options for restaurants were nice to have. The buffet at the dining room was great. Highly recommend.

Nice place. But needs some updates. Room was showing its age. Customer service, location, restaurants and pub attached were all top shelf. Rooms need some Reno’s.

Aaltos service was dismal and the food arrived after 20 minutes...cold

Room was very clean. Staff was great. They graciously accommodated my late check out request. The water slide was closed which we would have used and it also sucked that the tavern closed at midnight as we were there for graduation and we were celebrating. Also wish they had free breakfast but they had a breakfast special at Aaltos for under $10.

Only one thing we did not like was Altos was not open for suppers.

The hotel was good, very convenient for concerts. Room was nice, front desk a little backed up, but I understand when busy. Restaurant service very slow, looks like understaffed? It is Easter Friday, so probably limited staff. Overall, I would recommend staying here, very nice.

Great facilities. Hotel staff vey courteous & helpful. Restaurant/lounge staff not so much - lengthy wait, forgot orders, felt like we were bothering them!

Everything was so great. Room and breakfast and staff were absolutely fantastic So impressed!!!!!

Friendly staff at check in and check out, lots of dining options nearby, clean room with ver comfortable bed. Also, the breakfast buffet at the restaurant was awesome ( not included with stay)