Embassy Suites Buffalo

Didn't know that valet parking was the only option for hotel parking as there is no hotel parking lot on site. Alternative was the road, so valet was the best option. Service was good and cheaper then some of the event parking in the area. Was very confusing when trying to get to the valet parking as the area is very small and just cars just parked wherever.

Great hotel, only thing that would make it better would be a hot tub in the pool area.

The property is very nice. However the condition of some of the things inside the room are not in the best condition. There was some black stuff in the shower molding. My kids used the pool but the place is closed off and the smell of chlorine is too strong, we could not stay there for long. Overall it's a good place to stay if you plan on visiting downtown Buffalo.

Small pool no hot tub the pool had so much chlorine kids had to bathe 3 times before they got the smell of it off them.

Spacious rooms, friendly staff, casual dining options close to the hotel. Pool was nice but water was cold. Parking is valet only for 25/day. Parking service was fast. I would stay again.

Disappointed the pool qas closed. Planned to use today till checkout. Place was very nice tho. We would stay again A promo for the no pool would be nice on next stay Thanks

The bar could stay open later than 10PM.

I just didn’t like it overall. The pool is small so is the gym the staff isn’t so friendly and I didn’t really like the neighborhood

We wish the pool was heated. Too cold for us to go in with our son

I didn't like that there was only valet parking, not other parking available.

The room was dirty. Requested another room. Got a different room which was not as bad but the bathroom was not cleaned probably for days. Urine visible on the toilet seat, oil rings inside the bathtub, hair all over the floor. There was used gloves near the sofa bed. The floor was dirty with dust, food particles and litter. It was disgusting. Requested for the toilet to be clean, cleaner arrived two hrs later. Did a clean on the toilet but never touched the tub. I love the Embassy suites in Niagara Falls Canada, and this one in buffalo was disappointing. I felt so disrespected being offered such a room. And twice.

The hotel was not very well cleaned. The carpet was dirty, there were constant fans running in the hallway because the ice machine was steadily leaking. There was trash in the ice machine room that was never removed in the 3 days that I was at the property. There was trash behind the night stand in my bed room and TONS of caked up dust in the vents. For the price it costs to stay here I will not stay again.

We were there for a quick 1 night stay, the rooms are spacious but dated which really wasn't bad but the housekeeping was horrible. Checked into the room the bed linens were soiled and need to be changed. The bathroom was not cleaned and everything felt very dirty.

Close to Key Bank Centre but room was dirty, noisy between furnace and outdoor noise, toilet didnt flush properly, ice in fridge, gum and stains on floor, curtains dirty and had to pay for parking on top of room price

I always enjoyed staying at Embassy suites in different cities, but in this particular one in Buffalo, the room was not vacuum properly, the bathroom had hair left on floor and under the sink, and the door had dirty fingerprints. The mirror looked hazy, overall, very superficial cleaning. The cleaning staff changed the bedsheets and towels, but the cleaning itself, is lacking.

Bed bugs two different rooms.

Very disappointed in the representatives at check-in, lack of professionalism and courtesy. Location is ideal for someone traveling and wanting to have easy access to tourist attractions. Building rather dates and rooms need thorough cleaning. Hope the renovations result in great improvements.

Everything was visibly dirty. Especially the bathrooms. Outrageous pricing for this hotel.

I would not recommend this place to anyone. When I checked in I mentioned THREE times I had 2 rooms booked and my 2nd room was not yet available. So that's ok let's just check into the one for now but I need to get the person I was with in the room as easy as possible because she's handicapped. When I asked about parking I was told about the valet for $25 or across the street and walk which is out of the question for our situation. Then we went to valet park and the attendant said there's a bunch of handicapped spots right there in the front for free!! I was so annoyed the check in did not tell me about this. The hostess was rude, dry, and completely unapproachable — with snide little comments under her breath that made me feel unwelcome from the start. The waitress wasn’t any better: inattentive, careless, and oblivious to basic service. I had to ask multiple times just to get water, cheese, or a drink, and my order still came out wrong. The final straw? A roach crawling up the bathroom wall. I showed the video proof to the guy at the checkout counter, and all he could say was, “I’ll make a note for the maintenance guy.” Absolutely unacceptable. Yes, the room size was fine and the price reasonable, but none of that matters when the staff acts like they don’t want to be there and the bathrooms are literally crawling with bugs.

We didn't like the cleanliness of the hallways and our room, nor did we get the room we reserves...Expedia!!!They said its Expedia that give the wrongful reservations... itvwas quiet

We enjoyed the size of the rooms. Very easy to get to and very walkable.

Liked the security, room was spacious

The lobby was beautiful and the customer service (front desk and valet) was exceptional. Good security measures are in place, too. The furniture in the "living room" portion of my room was antiquated and it wasn't perfectly clean. However, what needed to be clean (bathroom) was clean and the bedroom was stylish and bed/pillows comfortable. I wish I could have stayed longer to checkout the other amenities!

Due for a remodel, the bed was way too hard and not a luxury bed. The onsite restaurant wasn't all that great, service was extremely slow and not very friendly. It just wasn't what we expected from an Embassy Suites.

Had a stay-cation here so I’m very familiar with the area, but it was the first time at this hotel. Huge rooms, nice view, but beds were not comfortable. Valet parking for $25, which is perfect because parking downtown can be tricky. Walked to Sheas for a show (6-7 mins away). Lots of dining options for all budgets, Starbucks and Spot coffee 1/2 block away. Hotel has a welcome reception with one free drink for each guest and some snacks, but it was celery and carrots and some dry snacks. Great nightlife with many bars within walking distance.

Very spacious suites.

1) Our room had someone's dirty underwear hanging on the back of the bathroom door when we arrived. 2) Thermostat in our room was way out of control. 70 degrees one minute and then 86 the next. 2) Paid for Valet parking but only got half the service. Waiting for my truck to be pulled around, the guy went past us where the open space was for him to park, parked way over on the other side of the building walks up to us and hands me my keys and said your truck is over there. I said to him why didn't you bring it right here? He says there was no space and he is literally standing in the space and then made a snide tssk sound. So I grabbed my 3 bags and my wife grabbed 2 and we walked to the other side of the building where my drivers side rear door was in front of a huge pile of snow. Glad I paid for a service when I could have just grabbed my keys and walked across the street from where my truck was parked and did everything myself.

Staff was incredibly friendly & accomodating. Room was the perfect size to have the girls get ready for my wedding. Room was dated, had carpet stains & the curtains had some stains too. It was great to have a small bar sink, countertop space & fridge/microwave to set up a breakfast bar. Loved that it was dog friendly too.

Room could use a update

Quiet rooms free of the typical loud HVAC units

We had a very negative experience with the front desk staff

The property smelled fresh and clean even with obvious wear around the building. It does need some major updates but was good for a night or two. Biggest issue was the housekeeping service bringing blankets and pillows for the pull out couch. It took well over an hour to get the stuff and my son needed to go to sleep. It was ridiculous.

We were a full day late due to air travel. The staff was understanding and flexible. Jack was amazing working with Expedia to help adjust our days AND rates. Vallet was quick and even during a snow event, the car came out clean. Must be underground storage.

There was a huge problem. I left the hotel in the morning and when I returned that evening I learned my room contents had been packed up and moved to the lobby. After much haggling, about the fact that the hotel had me listed for one night when I had paid in advance for 2 nights, Expedia confirmed payment for 2 nights. Until that point, the situation was a total mess!

I rate this hotel a 2 star because they never cleaned our rooms or others I was with a big group and none of the rooms were cleaned Iwe ran out of toilet paper in the night and had to ask for more. We asked for clean towel 3 different time and never got any so I wasted them in the laundry room myself. While I liked have laundry access to do personal items. I have never had to wash my own towels to have clean ones. Our stay was long so it was impossible to use the same town for the whole stay. I will say the breakfast in the morning was great! The chef was amazing and always remembered our orders . But I wouldn’t recommend staying here.

It was a really nice, clean hotel. The only issue was the valet which seemed to be understaffed.

Staff was very attentive.

Very disappointed in the representatives at check-in, lack of professionalism and courtesy. Location is ideal for someone traveling and wanting to have easy access to tourist attractions. Building rather dates and rooms need thorough cleaning. Hope the renovations result in great improvements.

Staff member at check in was not friendly and was more worried about her phone than the guests. For the amount of money spent on the room, it really was not worth it. Rooms are dated and bathroom was not very clean. Parking at hotel is difficult and better signage around building would help. Similarly $25 additional fee for valet parking or park on the street at your own risk should be noted with hotel information.

Staff great,and friendly. Love staying there.

We enjoyed the size of the rooms. Very easy to get to and very walkable.

Would stay here again convenient to key bank center

Close to where we’re going…fab location, great hotel.

Great spot and location.

Downtown Buffalo is interesting and friendly. We enjoyed the Navy boats.

Hotek was great, view was great, bar area around the hotel is unsafe and full of sketchy people

not good area

Very disappointed in the representatives at check-in, lack of professionalism and courtesy. Location is ideal for someone traveling and wanting to have easy access to tourist attractions. Building rather dates and rooms need thorough cleaning. Hope the renovations result in great improvements.

Beautiful hotel with spacious rooms. Perfect location for downtown Buffalo. Amazing restaurant on site (Bella Ciao) Staff is extremely welcoming and kind.

Good location

Nice location. Breakfast was great.

dining was excellent

Property well maintained and breakfast was exceptional.

Due for a remodel, the bed was way too hard and not a luxury bed. The onsite restaurant wasn't all that great, service was extremely slow and not very friendly. It just wasn't what we expected from an Embassy Suites.

The room was a very good size and the bed was very comfortable! Our nightstand was missing a lightbulb and the couch seemed as if it was not clean. Breakfast was good and nice that is it free but it was tough to get a clean table. The on site restaurant was amazing and we would dine there again! Staff were friendly and valet parking was easy!

Customer service was great! Breakfast was delicious, made to order omelets! Two complimentary drinks in the evening was a nice surprise! We will definitely be back!

Excellent stay all around! We had a girls trip with my 11 year old daughters and my mom to go see The Lion King at Sheas. We ate dinner at the restaurant inside the hotel, and it was fantastic. Breakfast was delicious and way better than most hotel breakfasts. We will definitely be back!

Room is built from high quality materials, solid construction. Room was clean...public spaces (elevator, lobby, entry, buffet) all poorly maintained - dirt and gunk buildup in corners, even the employees are rough around the edges...a little gross. Poorly cleaned and maintained buffet during breakfast due to inexperienced and/or poorly trained staff...gross.

Excellent hotel. Everything was perfect. The best breakfast with omelette bar that’s made to order, nice pool , valet parking and street parking is available. I loved the evening reception that offered two complimentary cocktail or beer/ wine and light snacks. The Bella restaurant was also delicious.

A big shout out to the Front desk staff and Justin M., who helped us get a set of replacement car remote controls (lost) on a Saturday night so we could drive home on Sunday after the marathon. The property is spacious and smells pleasant in rooms and the common areas. We enjoyed the Italian Restaurant and their freshly hand-made pasta, and or course the complimentary drinks x2 for guests.