Is parking available at the property?

Parking is available nearby at a fee of USD 16.00 per day, located 500 feet away from the hotel. Reservations are not required.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to different floors.

Where is the property located in relation to key attractions?

The hotel is situated in downtown Buffalo, just steps from Market Arcade Building and Buffalo Music Hall of Fame. It is approximately 0.1 miles from several attractions including CEPA Gallery and Buffalo Visitor Center, and about 10.3 miles from Buffalo Niagara International Airport.

What are the policies for children staying at the property?

Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express & Suites Buffalo Downtown

Average nightly price at Holiday Inn Express & Suites Buffalo Downtown, NY by month, last 12 months (USD)
Month	Average price
January	$144
February	$133
March	$149
April	$183
May	$153
June	$171
July	$199
August	$166
September	$190
October	$182
November	$176
December	$163

What guests think

Reviews of Holiday Inn Express & Suites Buffalo Downtown by IHG highlight a central, walkable Theater District location and spacious suite-style rooms, plus generally friendly staff, alongside recurring drawbacks like offsite parking and streetcar-related noise.

Multiple guests note aging finishes and maintenance problems in some rooms, and cleanliness can be inconsistent. Breakfast quality is often praised, but some mornings saw items run out, equipment failures, or no hot options. A practical choice if you value space and convenience over flawless polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No onsite parking; guests typically use nearby paid garages or street parking a short walk away.

Related guest reviews

10

Stacey

Apr 17, 2025

·

Stayed 1 night

The hotel was lovely and super close to the Shea theatre where we had tickets for DWTS. Only issue is there is no parking on site so you have to drive a bit to park the car.

8

Lakesha

Apr 19, 2025

·

Stayed 1 night

Hotel was nice, decent for price. Parking is two blocks away.

10

Kim

Jan 3, 2025

·

Stayed 1 night

Hotel and staff were great. My only problem was the parking the parking is not on site and is to be paid for not ideal for returning to the hotel after a football game that ended very late having to walk to the hotel was not ideal

8

Raquel

Jul 20, 2025

·

Stayed 1 night

No parking

10

Duane

Jul 25, 2025

·

Stayed 2 nights

Pro-tram right next door Con-couldn't park @ the hotel every night, but there was a garage 2 blocks away so not too bad

10

Maxim

Dec 22, 2022

·

Stayed 19,347 nights

Nicely located downtown location. Worth the money. If it only had a parking lot for guests !

8

Felipe

Jun 11, 2025

·

Stayed 1 night

Parking was a couple blocks away

8

Chase

Apr 10, 2025

·

Stayed 1 night

My one huge complaint about my stay is that there was not any parking available for our stay. We had to park down the street in a parking garage and walk a couple blocks to the hotel and the parking cost us $20 to stay for the day and over night. There should be some paid for parking available or at least have our parking validated.

8

Sylvia

Aug 20, 2025

·

Stayed 1 night

The hotel was well located and included a good breakfast. The room was big and comfortable. I think the hotel may need some minor maintenance, as towel holding rail was broken. But just minor things. I didn’t liked the parking. There is none on the hotel and you have to go few blocks to park

10

Christopher

Apr 16, 2025

·

Stayed 1 night

Great hotel. Parking sucks.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but several reported issues such as stained linens, lingering smoke odors, mold or water damage, and musty smells.

Related guest reviews

6

Amber

Oct 14, 2025

·

Stayed 3 nights

Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.

10

Greg

Apr 14, 2025

·

Stayed 2 nights

Super clean property and room!!! The suites with the separated bedroom are a great change of pace compared to a traditional studio like room. Everything worked and was in great shape. Shower was great, talk about high water pressure. Bed was comfy and clean. HIGHLY RECOMMEND!!!

8

Robin

Jan 8, 2024

·

Stayed 1 night

The hotel was nice. The room was a good size. Our room smelled heavily of cigarette smoke when we arrived as well as when we came back later on that night despite the hotel being smoke-free. A couple upgrades would be good - the towel rack kept falling apart any time we hung a towel on it. Overall a good stay though.

8

Edmond

Apr 4, 2024

·

Stayed 2 nights

In my hotel room, there was the smell of smoke that lingered from the previous guests who stayed there, prior to Mar. 29. The smoke smell lasted for the whole 3 days that we were there and may still be there after we left. This is unacceptable, as smoking is not allowed in the hotel. They need to do a better job and eliminating the awful smoke smell in the hotel rooms.

2

Cameron

Dec 11, 2023

·

Stayed 1 night

Broken door. Could see into the room from the hallway with the door shut because the door hinges had been bent due to someone trying to force the door open previously. Because of this the door slammed loudly into the door frame and had to be lifted into place. I’m sort of speechless that they find this acceptable. Stains on the curtains. Shower head wall flange was loose, leaving a dirty, moldy hole in the wall. Multiple light fixture and towel racks are falling off the wall. Chair cushions are dirty and stained. All in all it was rather uncomfortable because you just feel like “man, if these things are allowed to pass inspection, how clean are these sheets? How clean is this shower. How safe is the free breakfast?” One of the worst experiences I’ve ever had at a hotel.

4

SHAZAD

Nov 30, 2024

·

Stayed 1 night

Room was not very clean, bed sheets had an odor.

8

Diane

Jun 16, 2024

·

Stayed 1 night

Very clean

2

Amanda

Nov 19, 2024

·

Stayed 1 night

Rooms were dirty. Sheets were stained. Shower was disgusting

8

Mich

Jul 5, 2024

·

Stayed 2 nights

I loved it overall. The first room I received, there were stains on the floor, on top of the toilet, and inside the blanket. The bedroom also did not have blackout curtains. I switched rooms and that was extremely comfortable and clean. It’s very convenient to have a fridge and microwave as well. Overall, if I go back to Buffalo, I would go back to this hotel.

8

Kimberly

Jun 2, 2024

·

Stayed 1 night

We were in town for a comedy show, and this hotel was in walking distance of the theater. The woman who checked us in was so nice and helpful. The room was great until we walked into the bathroom. There was major water damage and a big hole in the ceiling in the shower. I felt the people above us would be joining me any second. I didn’t want to even think about the mold. We were in walking distance to every type of eatery and brewery one could want, and parking rates at the area garages were reasonable. Overall, it was a nice trip and stay. Assuming the damage is on the list of repairs, I would stay here again if attending another show at Shea’s.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, suite-style and often have comfortable beds and blackout shades, but several guests noted tram or nightlife noise and maintenance issues like malfunctioning blinds, fixtures, TVs, or A/C, and some found the sofabed uncomfortable.

Related guest reviews

8

Vicki

Sep 2, 2025

·

Stayed 1 night

I thought I booked a room with 2 queen beds and I was told that this property only has King beds plus a pullout couch. The pullout couch was very uncomfortable. Otherwise, everything was clean, staff was very helpful with restaurant recommendations and the room was clean.

8

Jeff

May 6, 2024

·

Stayed 2 nights

Great location for the theater district and access to bars. We walked down to the waterfront as well. Rooms were spacious with great blackout blinds. Nice included breakfast as well. Unfortunately our room was missing some baseboard and the water for the shower was just warm, never got hot. Lots of tv channels too!

10

Greg

Apr 14, 2025

·

Stayed 2 nights

Super clean property and room!!! The suites with the separated bedroom are a great change of pace compared to a traditional studio like room. Everything worked and was in great shape. Shower was great, talk about high water pressure. Bed was comfy and clean. HIGHLY RECOMMEND!!!

8

Iacovos

Jun 22, 2025

·

Stayed 2 nights

The hotel is not sound proofed and I could hear the tram passing by and the music from the bars near by. Other thank that, the hotel was clean, breakfast was great, gym was nice, staff was great. I would stay again, perhaps request an east facing room.

8

Michael

Dec 30, 2022

·

Stayed 1 night

The room was luxurious, spacious and clean. The hot breakfast was basic but tasty. I was assigned a second floor room facing the street. I could hear people talking, and streetcars ran until after midnight and before 7AM so I didn't have a great sleep. The hotel did not appear to be anywhere near full so I'm surprised the front desk staff did this.

4

Jake

Jul 6, 2024

·

Stayed 1 night

The televisions in our room did not function/turn on. All the window blinds were remote controlled or operated by a switch which neither worked as well. Also the light in the main room did not work. One of our "clean" towels was stained and unusable. The front desk staff were friendly and helpful during check-in but no one was there during check-out to address our issues other than someone who was busy cleaning who just kept repeating "put the key cards in the bin". We will not be staying here again and would recommend anyone looking at this as an option to go elsewhere.

8

laura

Oct 5, 2025

·

Stayed 3 nights

Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.

8

MARY E

Jul 1, 2023

·

Stayed 1 night

Nice hotel in a good, walkable location. Parking is two blocks away. You might hear the streetcar early in the morning.

10

Marianne

Apr 11, 2023

·

Stayed 1 night

Front desk staff (BW) resolved a problem (with window shades that didn't work) in a friendly and humorous way that helped reduce tension on arrival. We changed rooms - actually to a nicer room - and felt very satisfied.

6

Mark

May 20, 2025

·

Stayed 1 night

Overall the room was good. The two negative comments are the room shades were electronic. They were in the down position and they would not go up. Parking was a public garage and a block and a half away and we paid for it. Location in the theater district was nice.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful, though reports include occasional rude interactions, slow or inattentive check-in/checkout, key card problems, overbooking, and inconsistent guidance.

Related guest reviews

6

Sarah

Mar 31, 2024

·

Stayed 1 night

Room was clean. No parking on site, front desk staff unhelpful in guiding us to where to park.

6

Amber

Oct 14, 2025

·

Stayed 3 nights

Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.

4

Mark

Feb 23, 2025

·

Stayed 1 night

Hate when the key doesn’t work especially when there’s a line at check in

10

Ryan

Nov 25, 2024

·

Stayed 1 night

Only gave 4 stars for service because I was waiting at the front desk for about 5 mins before someone came to help me check in. It wasnt at a weird time either, like 7pm on a Friday.

10

Rennie

May 20, 2025

·

Stayed 1 night

We loved our stay. All personnel were friendly, professional, and helpful. The lady at the desk, BW was extremely helpful and friendly. She even took us outside to give us directions to show us where we needed to go. We also appreciated the friendly service provided during breakfast by Heather. She kept the breakfast food amply supplied and clean.

6

David

Oct 18, 2024

·

Stayed 1 night

Good hotel facilities and location and a good stay in general. However, the hotel charged an additional charge to my credit card, approx £200 and a month later I have yet to receive a refund or even a response despite getting in touch so be wary of that.

10

Lora

Jul 5, 2024

·

Stayed 1 night

The man and woman working at the front desk were so pleasant to work with. They were very accommodating and made sure we had everything we needed. Parking is not onsite, but the neighborhood seemed safe.

2

Michele

Oct 22, 2024

·

Stayed 1 night

My reservation was cancelled because they were “sold out” even though I had booked the hotel room months ago. They offered to put me up at a different hotel at a discounted rate (~$25 less). Problem was it was farther away from the concert venue which meant I would have to find transportation or drive myself. In the end they made it right by comping the room but I am still very disappointed.

10

Robert

Mar 24, 2025

·

Stayed 1 night

From meeting Fabhia at front desk to the girl who brought fresh coffee this morning this staff continues to impress. I can’t wait to return. Great job folks and thanks for the chocolate milk at breakfast.

4

David

Dec 6, 2024

·

Stayed 2 nights

Room keys were an issue the entire stay. Were not working properly or opening the doors a needed.

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AI-generated summary based on recent guest reviews

Location

Convenient Theater District base within walking distance of venues, restaurants, and a Metro Rail stop; several guests mentioned streetcar and nightlife noise and occasional concerns about the immediate area.

Related guest reviews

8

Samantha

Apr 16, 2025

·

Stayed 1 night

It was very loud with the tram which runs from 630am to midnight also parking situation is hard walking 5 min in the cold. The hotel would be perfect and I am aware they can't change where they are located. We will continue to come back when we need to go downtown for anything

10

Melissa

Apr 5, 2025

·

Stayed 1 night

Quiet, easy access for a concert at Keybank Center!! Will absolutely stay again

10

Debbie

Sep 3, 2023

·

Stayed 5 nights

Great location in Theatre District downtown Buffalo. Lots of restaurants, bars. Metro stop right on the corner. Good breakfast included. Great staff. Room was actually a suite so very spacious. Bed was so comfortable I didn't want to get up. Top of the line sheets. I'd stay here again!

10

Steven

Sep 15, 2025

·

Stayed 2 nights

It was a large room, with a nice king size bed. I liked that it had a fridge and microwave. I also liked the location in the theater district, very convenient.

10

Joanne

Mar 2, 2025

·

Stayed 1 night

The train service outside the hotel was very convenient to get to the arena. The staff was friendly & the room was clean..a nice touch to have pillows embroidered with FIRM or SOFT. Great complimentary breakfast

8

Agnieszka

Mar 7, 2024

·

Stayed 2 nights

Hotel was very clean, staff was wonderful however the area wasn’t safe especially during the day.. lots of homelessness and police activity

8

laura

Oct 5, 2025

·

Stayed 3 nights

Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.

10

Helen Mary

Mar 11, 2025

·

Stayed 1 night

Location was great for going to the Keybank Centre. The rooms were so spacious with a separate living room, very clean and having all restaurants around was very convenient. I would stay here again.

10

Michelle

Apr 10, 2025

·

Stayed 1 night

Love that it’s close to TownBallroom… We’ll see you again!😊

10

ALBA

Mar 30, 2025

·

Stayed 2 nights

Great location near theatres

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally good with decent variety, but multiple reviews cite outages or shortages (e.g., hot items unavailable, equipment down, limited refills) and, in one case, dairy handling concerns.

Related guest reviews

8

Vernice

Jun 28, 2025

·

Stayed 2 nights

The hotel was nice and in a very nice location, close to what we wanted to do. I was disappointed on my floor the hallway smelt bad. The front desk staff was not friendly or greeting. Breakfast was disappointing as well. The pancake machine was down. The man doing breakfast I asked for not French Vanilla creamer he states they were out until their delivery comes on Monday. They were out of cream cheese so he said, they had no yogurt. I went back down when breakfast was over to get a cup of coffee and there was a nice full bottle of French Vanilla Creamer. Breakfast is one of the highlights for me when I choose hotels so I was very disappointed to say the least. Other than that my stay was good.

6

Amber

Oct 14, 2025

·

Stayed 3 nights

Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.

8

Rodrigo

Jul 6, 2024

·

Stayed 2 nights

Not having parking available is a huge inconvenience. For check out I had to pull over and stand the car close to the hotel entrance while I went upstairs to get my luggage. I was seconds away from being towed! I went back down just in time. On one occasion hot breakfast was not available due to an issue. Free breakfast and fre parking are the main reason I book with Holiday Inn Express. Room was nice and clean, staff was friendly.

6

Tina

Jul 8, 2023

·

Stayed 1 night

It was 73° when I walked into the room and the refrigerator did not work at all. I was able to turn it down a little bit when we came back that evening is still only 71° in there. The pillows sucked. They were very very flat. Customer service was great and I like that there was a restaurant right there in the hotel but the breakfast in the morning was very limited and they ran out of everything very quickly and didn’t refill anything.

6

fazal M

Apr 16, 2024

·

Stayed 3 nights

Keys were not working properly. It took many attempts to get our door open. Not much breakfast was available on Sunday.

6

Stefanie

Aug 6, 2024

·

Stayed 2 nights

Hotel staff was a little confused about our reservation but were able to figure it out. Overall it is a fine hotel. However, they do not properly refrigerate their breakfast items - specifically dairy like cream cheese, yogurt and milk. The cream cheese sits out on the counter for hours and the temp of the milk fridge is way too high to keep foods safe enough for consumption. Food poisoning waiting to happen.

8

laura

Oct 5, 2025

·

Stayed 3 nights

Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.

8

Sylvia

Aug 20, 2025

·

Stayed 1 night

The hotel was well located and included a good breakfast. The room was big and comfortable. I think the hotel may need some minor maintenance, as towel holding rail was broken. But just minor things. I didn’t liked the parking. There is none on the hotel and you have to go few blocks to park

6

Shaahreyna

Nov 15, 2024

·

Stayed 1 night

Said their oven was broken, so no hot breakfast. Big disappointment.

8

Stephanie

Jul 23, 2025

·

Stayed 2 nights

Walkable to attractions, good breakfast, elevators were broken for rhe last day and AC did not work for a day but everyrhing was fixed quickly.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14 $335
15 $141	16 $147	17 $159	18 $141	19 $124	20 $189	21 $438
22 $162	23 $111	24 $141	25 $233	26	27 $265	28 $187
29 $119	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
		1 $124	2 $124	3 $130	4 $201	5 $231
6 $138	7 $122	8 $122	9 $135	10 $194	11	12
13 $121	14 $102	15 $105	16 $105	17 $112	18 $338	19 $431
20 $118	21 $112	22 $102	23 $105	24 $100	25 $118	26 $121
27 $112	28 $106	29 $104	30 $102	31 $152

Holiday Inn Express & Suites Buffalo Downtown, NY

Prices for Holiday Inn Express & Suites Buffalo Downtown, NY

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible (Mobility Accessible, Bathtub)

Suite, 1 Bedroom

Standard Room

Suite, 1 Bedroom, Accessible (Mobility Accessible, Roll-In Shower)

Guest reviews of Holiday Inn Express & Suites Buffalo Downtown, NY

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Buffalo Downtown, NY

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