Steam Plant Hotel Spokane, an Ascend Collection Hotel

Ev charging is great and right downtown near shops and mall

Even thought there was onsite parking at the hotel, the hotel does rent out their parking spaces. When I came back to the hotel for the night there were no parking spots available anywhere. I decided to check out a day early and stay elsewhere. Not impressed.

Great location in City Center. Just $5 to park in secure space and free breakfast offered just a block away.

the website description is deceptive. there is no fitness center or restaurant on site. the wifi is not good and the hotel is loud.

Variety options to eat with discount. I dislike the ice and gym being in the basement

We love staying in funky little hotels, and this one fit the bill! The renovated bathroom was spacious, there was an elevator, and the staff was friendly. Loved the cartoons they showed on a wall at night, plus all the murals painted around. Knowing that trains rumble past, they thoughtfully supplied earplugs. Breakfast was at a restaurant a couple of blocks away, but that got us moving in the morning. I'd stay here again.

The property felt safe, plenty of parking - one lot with free EV charging. The room was small but clean. Although there was a train track nearby, it wasn’t disturbingly loud (plus the hotel provided earplugs). Reasonable rate, and the location was awesome!

All very average. Surprised by $5 parking fee. When we booked it was not listed.

Everything was wonderful except the actual parking. If there was no overflow parking then that would have been a problem for parking

EV Charger was awesome! But having to go the Ruby hotel after hours was inconvenient, but we managed. Next time we will check in early.

Building is nice but carpet and corners are dusty and inside the room smells pet pee. we ask if we can move to another room but they say don’t don’t have available on the main level, but they have available that for show room only may be? We ask for rooms which is not a pet friendly my wife has allergies with pet hairs they say no available. Staff is great I. The evening and morning very accommodating even though she is very busy. She finds time. To help us thank you

Room was pretty clean, but smelled like a smoking room.

Based on other reviews I chose to stay here. Never again. Not clean at all. Bathroom shower had several different colors of hair left behind. Dirty floor. Bathroom door was frayed, paint coming off at the bottom and appeared to have been previously repaired with brown glue. Walkways outside very dirty with spilled substances. Cut my stay short rather than spend another night there.

Room dirty. Pictures online were deceiving. Room equipped except for a bed no sitting area. Shower was awkward - no way to turn on without getting a blast of cold water. To get ice had to walk entire length of hotel get on old dirty elevator and go to basement. Not safe for women traveling alone. Front desk had two kind young women who were helpful older woman was rude and insulting. Did not continue reservation - did reimburse which was helpful.

Room was clean. Staff was nice and friendly.

Our room smelled like cat urine. Management didn’t attempt to solve the issue.

The stay was okay. You can hear everything. The cleanliness could have been better as there was urine around the toilet. The steam plant says they own parking lot across the street. Recommended we park there and the following day we received a parking ticket.

It was my 2nd stay there. This room was adequately neat and clean but the floors were very squeaky and the ceiling above the shower showed quite a bit of mold.

The room smell funny

Trains 50 feet away day and night, Harley’s echoing off the prison-like courtyard walls, housekeeping unconcerned about a 12 night resident’s needs and black mold in the shower. Awful!

Noisy trains all night. Basic small room. Not queen beds, they are ful. Good coffee provided. Nice staff.

Room is great with a nice bed, cool new shower and tiled bathroom. Nice table and chairs, TV and fridge.

Should be called the steam engine hotel. Trains were loud and constant. But the room was nice

I wish i would have understood that the train goes by multiple times a night. The room i had literally shook with some of the trains. I got no sleep for three nights. They do provide ear plugs however those provided little sound relief. The hotel room was very clean and updated and the hotel is conveniently located to access the Interstate and downtown entertainment.

The room seemed clean and nice but was VERY stuffy, the window would not open and the train was loud.

If you know Spokane, you know what you're getting into with the location of this spot. We liked the price and were fine knowing what the homeless population and train noise would be like. Was surprised we booked a full bed, but that was honestly on us - just was not the most comfortable thing. Pillows were pretty crappy but it was okay. Bathroom was nice and tv had lots of channels. They have an elevator to get up and down the floors and to the underground parking. Parking was SUPER full when we came back one night and we almost didn't get a spot....would have been a bit frustrating since we paid for parking (it was the Friday night before Bloomsday). Front office & staff were super kind and accommodating. We did not use our breakfast vouchers at Rosies as it was Bloomsday weekend and other reviews had mentioned the crazy wait time on just normal days. Overall was a 4/5 and much better than expected! The reviews I read right before we checked in scared me but we had no issues with bed bugs, uncleanliness, and the trains are honestly not that bad - good background noise to fall asleep to.

The location is great and easy walking to spots around downtown Spokane. The room is basic but mostly clean (nice bathroom and clean, comfy bed!) but our carpet had a couple large, slightly sticky stains. Also, it should be said that this is a motel (not a hotel), which is not a problem for us but could be for some. The train also goes right by the motel all night. They provide ear plugs, which is great, but if you're a light sleeper something to keep in mind. Breakfast at Ruby's was convenient and made the room a good value.

Room was just fine, bathrooms are nice. The furniture is old, cheap, and the desk is not comfortable and small. It’s quaint and very basic. If you are traveling for work, beware, the WiFi is TERRIBLE. I was getting a few MBs down, and KB up. It was incredibly poor and disappointing. I could barely get any work done.

Advertised as queen - the bed was a full. Parking terrible. Next to train track. Sketchy neighborhood.

A real shower, not a tub with a curtain. Great pressure. You can hear the trains but they won't wake you up. You can't open the windows so you have to open your door if you don't want to feel cooped up. The air conditioner blows right on you and is noisy. The downtown bus plaza is a 4 1/2 minute walk away. The WiFi was glitchy and I had to use mobile a lot which cost me money.

I walked into the lobby/office and no staff was there. Waited almost 20 minutes and someone finally showed up. Didn't acknowledge in any way that I'd been waiting for 20 minutes in an empty lobby, much less apologize. The area is awful, the hotel is in bad shape, and the staff don't care at all. Would skip it for sure!

Great front desk.. nice room.. overall great stay

Great and smooth check in. The one that checked me in was attentive and helpful!

When we checked in, we asked about the 4th of July activities. We were very unenthusiastically told they had no idea. We were given our keys with no explanation about anything. We would have loved to know there was a food voucher in the key folder. Yes, we could have looked, but besides the keys, we weren’t expecting anything else in there. The hotel is also right beside the train tracks, so if you are a light sleeper, avoid this hotel. The TV was also not working in our room. With the hospitality when we checked in, we opted to pull things apart and fix it ourselves. The room was clean, it was in walking distance to a lot of pubs and restaurants, but I will never stay there again.

the front desk attendant was being very judgy because I was tried to use a prepaid card for the incidental fee, and I asked to use her charger to turn my debit card back on and my phone was dead after 13 hours of traveling (her android was plugged in on the counter which is the only reason I asked) to which she replied “this is an iPhone cord, so no sorry.”which was annoying because that just made me feel she was implying I was trying to steal her cord or i was being shady. I completely understand the policy for the cards, but you shouldn’t allow guests to pay for a room with those cards then either. Very misleading, I use prepaid cards when I travel because I’ve had my information stolen from a front desk employee before. I don’t appreciate that she was video calling with someone the whole time I was checking in, not professional at all, and when you’re dealing with customers private information, personal devices shouldn’t be on display for the customers, didn’t sit well with me. She had knitting stuff all over the counter, but should be investing that time into making sure the rooms are clean and ready. The room wasn’t very clean, and had a weird smell, was extremely drafty, the floor creaked throughout the room and you could hear everything going on around the block, I stayed until about 12:30AM and then just went and booked a room at the Davenport. I didn’t use it but the bathroom looked nice. Hopefully management can refresh proper customer service with their staff,

Great customer service. Shannon is very awesome

Staff was amazing at hotel sister restaurant was fantastic

We stay at the Steam Plant Hotel quite often when we visit Spokane. Each time the staff are so great and helpful!

The staff were lovely, they were busy during Hoopfest but took the time to chat and take care of our unique requests.

It seemed they stayed open for me and waited for me to check in which was about 2 hours after the lobby closed. I hadn't been aware that it closed at 11:00 and our flight was delayed and they were still open so I'm thinking he was waiting for me because he left right after. How great is that?! The included breakfast at the restaurant was fantastic!!!

Great convenient location for checking out downtown Spokane. Easy check-in and parking right in front of the hotel. Also included a breakfast voucher for a diner down the street that came in handy the next morning.

Great downtown location. So many things to do within walking distance. Lots of parking options both on site and right across the street. Staff is very nice and helpful with any questions or concerns you may have. It is right next to the train tracks but it’s not as noisy as everyone made it out to be in my opinion.

Great location in City Center. Just $5 to park in secure space and free breakfast offered just a block away.

Property was clean. There is a train track close by, but that would be with any hotel in downtown Spokane. Enjoyed the walkable area.

Good place to stay in downtown

Good location and price

Great staff and close to lots of entertainment.

The hotel is great and good downtown location and we would like to point out we felt safe in the hotel but around the area is a huge homeless and drug problem. As a couple we felt ok but my wife on her own would not stay here (or in this area) and anyone with young children please be mindful they’ll see some things that may frighten them. This is something completely out of control of the hotel but unfortunately must affect them. The noise from the trains may bother some people but you have ear plugs in your room so use them. Great hotel not a great area

Good location but it is near the homeless area where it may be unsafe to walk in the evening.

Trains pass right by at all hours. Homeless folks screaming at each other on the street. Nice peppery but the neighborhood is a little sketchy

Good location but; Train is loud hence the ear plugs you see when you walk in room. Ac very nosy. Continental breakfast included Cold cereal, bagel, peanut butter and jelly some fruit cups NO MILK. When asked about milk was told they ran out and did not get their order. Must have ran out day before because it open at 630 am and I was there at 630 wanting coffee.

Pretty cool hotel. I liked being able to watch the trains go by right from my room. Everything was clean and well maintained. The front desk staff were friendly and quick. Only issue I have is that you are given a coupon for 1 breakfast per room at a restaurant a couple of blocks away - saying breakfast included is a little deceptive in my opinion.

The Expedia description says breakfast is included, but in reality, it's only for one person. Additionally, the hotel charges for car parking, which was not mentioned anywhere during the booking process. The hotel should clearly state both of these details in the listing.

Perfect location for what I needed. It's funny when you walk into your room and there are complimentary earplugs on the desk by the phone you know. I was on level one. Super convenient, but could hear the elevator door rolling open and shut at all hours, the floor above creaked, but hey its a hotel not a library. The complimentary breakfast was great and just a short walk away. The folks at the breakfast spot were SO nice, courteous and helpful.

Great breakfast at Rosie’s!

The breakfast at Roses cafe was very good

Friendly staff Room was clean. Description of amenities is not accurate. Breakfast is at an offsite restaurant and you are given a voucher for 1 person. Coffee available on site. Also workout facilities are at an off site facility easy Walking to restaurants

Very clean & excellent location. Comfy beds. Noise from the train woke me up once, complimentary breakfast was just a joke.

"free breakfast" was misleading it only covered one person (in a booking for two) and even for one it was only partial

Free brrakfast was a nice perk. Not just a continental. But a full breakfast at the restaurant. Staff was so grrat at both places