Is parking available at the property?

Self parking is available on-site for a fee of CAD 10 per day. Nearby parking is also available for CAD 10 per night. Please note that parking height restrictions apply.

Is breakfast offered at the hotel?

Breakfast options are available at the on-site restaurant, Farm & Fire, which features a bar/lounge. Specific details about the type of breakfast and serving hours are not provided.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a maximum fee of CAD 25 per accommodation, per night. Service animals are exempt from fees. Guests are encouraged to contact the property directly to arrange for bringing pets.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

Accessibility features include step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility and pool access features are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is located in downtown Banff, just steps from the Banff Lake Louise Tourism Bureau and a 14-minute walk from the Banff Centre for Arts and Creativity. It is approximately 1.1 miles from Tunnel Mountain and 1.3 miles from Fairmont Banff Springs Bowling Centre.

What are the hotel's policies for guests staying with children?

Up to 2 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Elk + Avenue Hotel in Banff

Average nightly price at Elk + Avenue Hotel by month, last 12 months (USD)
Month	Average price
January	$163
February	$283
March	$235
April	$142
May	$305
June	$442
July	$529
August	$503
September	$542
October	$223
November	$125
December	$217

What guests think

Elk + Avenue Hotel draws praise for its central Banff location and friendly, helpful staff, with many guests noting clean, comfortable rooms, while others report dated decor, noise between rooms, and temperature-control quirks.

Parking is available, often underground and heated, but spots can be tight, clearance low, and fees or limits for oversized vehicles apply. Hot tub and sauna access is a plus for some, but others cite lukewarm water, occasional closures, or cleanliness concerns, and there is no pool. Farm & Fire and the attached coffee shop receive frequent compliments, with a few complaints about restaurant service or limited menu options. Overall, expect a convenient base with warm service and variable room and facility experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the underground/heated parking and the hot tub/sauna, but note tight spaces, low clearance, fees, and limited options for oversized vehicles. Several mention the hot tub being lukewarm or closed or needing attention, and there is no pool.

Related guest reviews

8

Abby

Jan 2, 2025

·

Stayed 2 nights

This Hotel is in a FANTASTIC location! Such an easy walk to downtown and all Banff has to offer. The only thing was we weren’t told the hot tub was closed upon check in or that they had hot springs vouchers available but overall it was a great stay!

6

Jason

Apr 9, 2025

·

Stayed 4 nights

Like the stay, only issue was the parking. My vehicle was too tall to fit in the underground parking. Had to pay for parking in the high school parking lot, but was only allowed to park there during the weekend. Had to park nearly 3 blocks away for the final 2 nights. Would not stay there again due to this issue.

10

ingrid

Nov 13, 2025

·

Stayed 2 nights

Nice comfortable room and bed, underground parking, and close to food and shopping.

8

Paul

Nov 9, 2025

·

Stayed 2 nights

Coffee maker was the pits. No pool , but we knew that going in. Great Location . Carpets need cleaning or replacement.

8

Beth

Feb 7, 2025

·

Stayed 7 nights

Enjoyed the coffee in the room and the staff were nice about giving us extra pods and creamer. If you have a taller vehicle it won’t fit in the garage and there is limited surface parking.

8

Amanda

Apr 18, 2025

·

Stayed 2 nights

Located very close to all the shops and restaurants in Banff. Older hotel that has had some updates. We paid for parking and ended up having to park outside because the parking lot was too full and many of the spots are extremely tight.

8

Brett

Apr 12, 2025

·

Stayed 3 nights

Hot tub was a bonus. No pool.

10

Charles

Nov 27, 2025

·

Stayed 4 nights

One of the best places ever. Super convenient for parking, heated, and food and cafe. Has sauna and hot tub also. Right near downtown Banff. Everything worked.

10

Samantha

Dec 3, 2025

·

Stayed 2 nights

Clean, modern, perfectly located hotel for exploring Banff. The heated underground parkade is perfect for parking and leaving your car safe for the weekend while you explore. Highly recommend staying here.

10

William

Nov 10, 2025

·

Stayed 1 night

Beds and pillows excellent. Room temperature excellent. Great location. IGA next door. My only minor constructive feedback is that the shower was warm not hot and the hot tub was warm. That might be done for safety/liability reasons.

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Cleanliness

Many reviews say rooms are clean and tidy, but recurring comments cite worn or dirty carpets, occasional odors, and missed details like hair in showers. Housekeeping can be limited unless requested.

Related guest reviews

4

Sunny

Mar 30, 2025

·

Stayed 1 night

Bed sheets and cushions were stinky. Carpet smelled like pee

10

Jeremay Sabrina Cleo

Oct 16, 2025

·

Stayed 1 night

Carpets need to be replaced, they don’t look very clean.

6

Allyson

Nov 1, 2025

·

Stayed 1 night

Room was small, bathroom was very small with the door open we could not get to the toilet. There was past guests black hair up the wall in the shower. pillows were very high. For the price and the advised new renovations, not as expected.

6

Melissa

Nov 24, 2025

·

Stayed 2 nights

The lobby is beautiful, and the restaurant on the main floor is also stunning. When you step into the elevators, that’s when things start to go downhill. You can tell the property stopped the renovations on floor 1. The rooms are fine, carpets need to be replaced. Housekeeping staff don’t really freshen up the rooms. Front desk staff was great. Hot tub also needs a renovation. Will probably never go back. It’s a shame really, it has potential and is in a great location.

10

Shannon

Jan 5, 2026

·

Stayed 7 nights

The hotel was in a great area close to all shops & restaurants. Hotel was very clean, beds & pillows were comfortable.

4

Mehak

Oct 12, 2025

·

Stayed 1 night

The room shower had hair from a past guest. Thru charge a lot and the room was pretty old and disappointing.

10

Diana

Sep 11, 2025

·

Stayed 3 nights

The room was clean and comfortable and the hotel has easy access to all downtown Banff walking. The attached coffee shop was an added delicious bonus!

10

Lucy

Jan 21, 2026

·

Stayed 2 nights

Great room, lots of space. Very clean.

10

Michelle

Nov 11, 2025

·

Stayed 1 night

Staff at check-in were friendly, accommodating and pleasant to speak with. Room was very clean, beds and pillows very comfortable. Underground parking is large and easy to navigate. Also, we enjoyed having access to Good Earth threw the lobby.

8

Brian

Feb 9, 2026

·

Stayed 3 nights

Room was clean and location is convenient

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Rooms

Beds are generally comfortable and loft suites feel spacious, but some standard rooms are small or dated. Noise travels between rooms, AC/heating can be loud or hard to control, layouts (e.g., loft bathrooms downstairs) and views vary.

Related guest reviews

8

Suzanne

Sep 4, 2025

·

Stayed 1 night

Location was perfect. Room layout was a bit odd. It was a loft with 2 queens were upstairs with a table and bathroom downstairs. Quite interesting if you need to get up and use the bathroom in the middle of the night. Overall the hotel was fine.

10

Jillian

Nov 29, 2025

·

Stayed 2 nights

The front desk staff was exceptionally friendly and helpful, they assisted us with oversized parking and then helped me get our luggage to our room. The room was a little small but cozy and clean. Overall, it was a wonderful stay!

8

Lisa

Sep 12, 2025

·

Stayed 1 night

The room needs renovation.

10

Shannon

Jan 5, 2026

·

Stayed 7 nights

The hotel was in a great area close to all shops & restaurants. Hotel was very clean, beds & pillows were comfortable.

6

Allan

Jul 19, 2025

·

Stayed 1 night

Excellent location right on main Banff so quick access to downtown. For the price point (almost $700/night), you have some expectation of room build and soundproofing. You are provided with sets of ear plugs in anticipation of outside noise including rooms next door. It is like walls have no sound proofing, so that is disappointing given the price point.

6

Stuart

Jun 6, 2025

·

Stayed 1 night

Everything about the hotel was good except the AC. It was so loud. Barely slept

8

Huixin

Oct 10, 2025

·

Stayed 1 night

The hotel’s location is perfect, but the room on the top floor is very noisy — it seems there’s some kind of machinery running on the roof continuously.

6

Wilfredo

May 20, 2025

·

Stayed 1 night

Rooms are outdated

6

Nadia

Nov 1, 2025

·

Stayed 1 night

The “regular” rooms have zero views. First room I had had a window with view on a roof and AC units. Second room had a view to a wall 4 ft away. The smell entering the room was musky. Hallway and room ceilings are low. Pipe sounds are loud and you can hear people in the hallway. Pictures online are very deceiving. The look and feel of the lobby is not what you will get in your room. Parking was great though.

4

Sheilagh

Sep 4, 2025

·

Stayed 1 night

The bed was comfortable but thats where it ended. The walls are thin and could hear them nextdoor. Had to ask them to be quiet. The shower was broken, knob fell off and took 5 minutes to figure it out. Not sure l will return.

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Service

Service is consistently praised as friendly, accommodating, and helpful, with smooth check-ins and occasional upgrades. A few guests reported coordination issues or delays.

Related guest reviews

10

Louise

Oct 29, 2025

·

Stayed 3 nights

Fantastic location. Clean and bright. Food amenities in hotel. Staff friendly and helpful for recommending activities.

10

Ryland

Jan 7, 2025

·

Stayed 8 nights

Mathieu checked us in for our 8 night stay and he was fantastic. Knowledgeable, professional, courteous. You can tell he's just a great guy. One afternoon, he even greeted me with "Aloha" remembering that I was visiting from Hawaii. He just goes beyond the call and I wanted to recognize him for that. He was much appreciated.

10

Jillian

Nov 29, 2025

·

Stayed 2 nights

The front desk staff was exceptionally friendly and helpful, they assisted us with oversized parking and then helped me get our luggage to our room. The room was a little small but cozy and clean. Overall, it was a wonderful stay!

10

Christian

Dec 5, 2025

·

Stayed 2 nights

Customer service was very good

10

Mrs.Stephanie

Nov 29, 2025

·

Stayed 1 night

The room was exceptionally clean and warm. The bed was very comfortable. The front desk staff were extremely friendly and welcoming.

10

Casey

Nov 2, 2025

·

Stayed 1 night

Excellent location with easy walking distance to Banff Avenue restaurants and shops. The best part is the outstanding staff. They are friendly, go above and beyond to provide outstanding service. Not the first time we have stayed here and it won’t be the last.

10

Emily

Aug 20, 2025

·

Stayed 1 night

We had a great stay, the staff was very accommodating to a late checkout and we got free parking!

10

Emmarissa

Dec 2, 2025

·

Stayed 1 night

The staff that checked us in was courteous.

10

Lyle

Dec 1, 2025

·

Stayed 2 nights

Staff were friendly and helpful.

10

Tracy

Nov 2, 2025

·

Stayed 1 night

Mathew at front desk was fantastic from early check in, umbrella's and glasses to a news paper article he went searching for me. He was outstanding!!!!

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Location

Excellent, central location steps from shops, restaurants, transit, and trails; easy to explore Banff on foot.

Related guest reviews

10

Lesley

Nov 10, 2025

·

Stayed 2 nights

Perfect spot in town, right on the edge of shopping. Close to transport. Great rooms and one of the best showers I've had!

10

Jules

Dec 11, 2025

·

Stayed 3 nights

I’ll be honest—at first I was worried because I saw a negative review that almost made me cancel. But I’m really glad I didn’t. The hotel ended up being a great choice. The location is perfect—right in downtown Banff. As soon as you step out the door, you’re only a short walk from shops, restaurants, and everything you need. The price was very reasonable for the area, and the staff were friendly and welcoming. Overall, a great stay and excellent value. I’d definitely come back!

10

Louise

Oct 29, 2025

·

Stayed 3 nights

Fantastic location. Clean and bright. Food amenities in hotel. Staff friendly and helpful for recommending activities.

10

Courtney

Nov 9, 2025

·

Stayed 2 nights

As a first-time visitor to Banff, I really enjoyed my stay at Elk + Avenue. I couldn’t have asked for a more convenient location. The bus stop was literally across the street. The staff was super helpful and friendly (a big shout out to Shirley!) and the onsite restaurant was delicious. I would come back again.

10

Robert (Allan)

Aug 11, 2025

·

Stayed 1 night

This location was perfect. It was right in the heart of Banff and made it easy to park and walk anywhere I wanted to.

10

Bryan

Oct 26, 2025

·

Stayed 2 nights

Easy check-in, clean, comfortable, and close to the main action

10

laura

Dec 1, 2025

·

Stayed 2 nights

Location is perfect. Amenities great.

10

Michelle

Nov 26, 2025

·

Stayed 1 night

Location was excellent

10

Milos

Nov 5, 2025

·

Stayed 1 night

For a three star hotel this hotel exceeded everything from customer service cleanliness and location. Definitely will be back to this hotel.

10

joe

Aug 11, 2025

·

Stayed 2 nights

Great property in a wonderful location in Banff.

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Dining

On-site Farm & Fire restaurant and the attached coffee shop earn strong reviews for quality and breakfast. Some guests noted slow or limited service, kid-unfriendly menus, and no room service (pickup only).

Related guest reviews

10

Katharine

Apr 3, 2025

·

Stayed 1 night

The restaurant Farm & Fire is delicious!

10

robert

Oct 6, 2025

·

Stayed 1 night

Fabulous views, beautiful hotel, excellent food. however, no room service (you can order from the restaurant and pick it up)

8

Marie Michele

Sep 9, 2025

·

Stayed 3 nights

Staff was very friendly and helpful. Restaurant was excellent- pizza was amazing! Very close to all the shops.

8

Lara

Nov 13, 2025

·

Stayed 1 night

Fabulous location, very friendly staff. Great breakfast in the restaurant and the coffee shop had really nice coffee.

8

Matt

Sep 9, 2025

·

Stayed 3 nights

This hotel might be a 3 star but the location, restaurant and attached coffee house make it very convenient.

10

Rhonda

Feb 5, 2026

·

Stayed 1 night

Excellent restaurant and coffee shop. Location is perfect for walking down the Main Street with all the shops. The room was meticulous and bed and pillows were crazy comfortable. The hot tub looked like it hadn’t been cleaned in a while (scum on the sides) but other than that the hotel was fabulous!!

6

Lindsay

Nov 16, 2025

·

Stayed 1 night

The best about the Elk is the location. But our room left a lot to be desired. Running toilet, no hot water and an air conditioner/heater that whistled all night long. The staff were helpful and even offered a discount, which we weren’t looking for, so we appreciated the gesture. But not the elegance we thought we would get with this property. We also had dinner at Farm and Fire. The food was fabulous but the service was the worst we’ve seen. Wrong plates and not one bit of urgency to fix, never checked on us or poured wine, the main course showed up with starter plates still on the tiny table and no one around to pick them up or give us new plates and cutlery for our sharing meal. And a very nice but really terrible server. We wondered if it was his first day because he just got so much wrong. If it wasn’t for the food itself, we would have walked out.

10

Edward

Nov 11, 2025

·

Stayed 2 nights

The location was great. The area was beautiful. The restaurant has the best food.

8

Alan

Jun 8, 2025

·

Stayed 2 nights

Hotel side was fantastic. Restaurant (Farm & Fire) was the opposite. They were snooty/uppity, in the name of "culture". Didn’t have a normal eggs, meat, and Hashbrowns type meal on the menu. No omelet either. Didn’t have anything children would eat - no chicken strips, no mac & cheese, no fried fish filets, nothing. When asked, they were offended someone would order something so basic from their restaurant.

10

Mikiko

Aug 17, 2025

·

Stayed 2 nights

The Farm & Fire restaurant on the first floor was excellent. The service at Front Desk was also very good. We called to see if we could check in early as we got there earlier and they did allow us to do that. Thank you!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $423
4 $417	5 $396	6	7 $394	8 $396	9 $381	10
11 $394	12 $306	13 $186	14 $206	15 $199	16 $227	17 $321
18 $114	19 $152	20 $102	21 $173	22 $156	23 $208	24 $277
25 $170	26 $133	27 $107	28 $142	29 $114	30 $177	31 $174

Su	Mo	Tu	We	Th	Fr	Sa
1 $118	2 $131	3 $107	4 $107	5 $119	6 $186	7 $201
8 $119	9 $118	10 $103	11 $118	12 $118	13 $151	14 $201
15 $108	16 $107	17 $105	18 $107	19 $103	20 $153	21 $144
22 $105	23 $119	24 $107	25 $115	26 $119	27 $144	28 $145
29 $105	30 $107

Elk + Avenue Hotel

Prices for Elk + Avenue Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds Pet Friendly

Standard Loft

Standard Room, 1 King Bed (Pet Friendly)

Standard Room, 1 King Bed

Guest reviews of Elk + Avenue Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Elk + Avenue Hotel

Considering this hotel for your Banff trip?

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