Comfort Inn Atlanta Downtown South

First off , having a sign in your lot saying you’re not responsible for any cars getting broken into is a red flag. Second, elevators were out of code by almost 2 years. Real safe. Third, everyone who checked in the same day I did got double charged. Fourth, really bad area. Our Uber driver was telling us how bad it was. Finally , the place is outdated and run down . Needs a major overhaul. You can tell it hasn’t been touched since 02 .

This property looks as if it was just abandoned and left to the dogs. From the moment you walk in the floor is filthy, and the elevator barely works. The bright white lighting is terrible. Of the two elevators only one elevator works and it’s incredibly slow. I opted to take the stairs a couple of times. The outside of each of the doors are scratched and 30. Once in the room, every single lamp stand, as well as the chairs. When you turn on the faucet, it is so powerful the water splashes everywhere. There’s no way to turn the stream down so you just have to get used to wiping up after I saw the tiniest little roach when I returned to my room from eating dinner. That made me remove everything off the floors and I’m certain to leave my stuff outside when I return home. The remote for the TV had no batteries in it so I had to go downstairs and get them. I am so thankful I’m only here for one night. And I’m super hesitant to eat the free breakfast. There is no comforter on the bed just two sheets. I had to ask the front desk for an extra comforter. They told me the manager locked up the closet so they weren’t able to get me one. I convinced them to let me take one from another room. Thankfully, the other rooms actually had a very lightweight comforter. Please also note, the pool is not open up because of Covid but because the owner does not want the neighborhood kids to continue to try to use it. I suggested they make some type of reciprocal agreement with the hotel pool nextdoor

Hot water was intermittent, our toilet made horrible sounds that lasted for 10 minutes after flushing, the entire hallway smelled so badly of cigarette smoke we didn't want to leave our room, the AC didn't function properly. Carpet coming up, paint flaking off the ceilingZ Ultimately, it was fine but not great.

Everything of hotel was great. The problem of the hotel was that it did not have hot water to take a bath or shower.

The property itself was fine. In our initial room, 5520, the heat, the phone and the refrigerator did not work. We called the front desk on our personal phone as the in room phone did not work. Waited 30 minutes for someone to come see about the heat. Then called back again and they offered to put us in another room. In about 10 minutes the front desk employee came up and put us in a room directly across from our initial room. The breakfast offerings in the morning were very fresh and hot. We enjoyed that.

Broken elevators

Parking was readily available, the room clean and comfortable. Breakfast was up to par with other Comfort Inns.

The staff and room were excellent, only gave 4 stars because the ice machine didn’t work and it’s hot.

Patio fire was not operational and looked like it had been on that condition for a while.

Upon arrival the toilet had waste in it and wouldn’t flush. Room carpet was damp. Multiple ice makers were inoperable. One of two elevators didn’t work. Water was dripping into buckets in the breakfast area.

My stay was horrible I had not air, bathroom was dirty and the bed was ver uncomfortable

Absolutely disgusting, dirty towels and beddings, crud around the corners of the bathroom countertop and in the sink, and the toilet seat was broken. Seemed like nobody has cleaned it in a solid year, besides just making the bed and folding towels. Will not be returning!

There was not one good part of our stay. The hallway stank. Our room was filthy. The main room light didn't even work. There was hair in the beds. Next to no breakfast. Not even regular coffee. Only decaf

The room was dirty, the shower was dirty, the pool was green and the entire building cleanliness was disgusting

Bed was good, breakfeast nice. Had to change room because of really bad smell, new room was better. Bathroom not clean, other peoples hair in shower/tub. Hotel looks worn down, but service was fine.

Nice staff, decent breakfast, but god awful conditions of the room and building. Incredibly dirty, to an unhygienic level. So poorly maintained it was almost unbelievable. Plugs would literally fall out of the wall outlets. Very little lighting in the rooms. Somehow every single ice machine in the entire building was not working for the duration of our stay. Was warned by no less than 4 Uber drivers that this is an incredibly bad part of town, and that we absolutely should not venture outside of the hotel, even during the day. When we first pulled up to the hotel there were what appeared to be homeless people camped outside. Do not under any circumstances stay here.

The sheets on the bed had stains it was roaches in the bathroom. Broken light switch cover room had a dirty smell. Good thing I brought my own sheets and billow case. I had to make sure I Lysol the whole room down

The rooms weren't clean, there were multiple fights and loud voices in the hallway, it didn't feel safe to stay there at all, the breakfast only had one waffle machine that takes 3 minutes to make one, pan of scrambled eggs and cereals and that's it, coffee tested like sand or dust. Worst stay, waste of money

I dont usually leave bad reviews but the room had the following issues: - dirty floors, - spatter of unknown substances on walls and inside lamp shades, - holes in the walls - cockroaches Numerous attempts to resolve were either ignored by front desk staff or by manager as nobody ever contacted me about my concerns. When trying to call them the front desk would rarely answer or be present when I was there.

We reserved a smoke free room for our visit, after check in we took the elevator to our 6th floor room. The entire 6th floor smelled of marijuana when we reached it. After entering our room I immediately observed cigarette burns in the carpet in several places. When getting ready for bed I pulled away the comforter which revealed potato chip crumbs on top of the sheets.. Between these experiences, the unknown fluids on the floor of the elevator, and visible water damage on the rooms popcorn ceiling we’ve filed a report with the local health department.. I’ve never had to do this before, we’re reaching out with Expedia to start a chargeback based on how many issues were present.

The room 5501 smelled like an ashtray. No local TV stations on the TV

Positive: All the staff were great! Front desk lady when we checked in was super nice, breakfast lady was welcoming and checked on us while we ate, housekeeping stopped by a couple times to see if we needed anything. The free breakfast was great - one of the best I've had - eggs, sausage, potatoes with peppers. I was going to skip the biscuit until I saw the gravy and it did not disappoint. Eating area was nice. Room was spacious with a good sized fridge. Super hot water in the shower. Not a huge fan of carpeted rooms but this one seemed really clean. Cons: Air Conditioner... is 1 foot away from one of the beds and blows really hard on those sleeping there. I built a wall of pillows to try to block the air flow but usually ended up having to turn the temp up or off to fall asleep, then would wake up sweating. If 2 people had to share that bed, one of them better like sleeping in an arctic wind tunnel. If you like cold air blowing on you, which I know some people do, you're set but if you don't, it's a tricky thing to deal with. The one working elevator was super, super slow. Luckily, we were on the 2nd floor so the steps weren't a big deal but any higher up and it would have mattered a lot after a long work day on my feet.

For the price, it wasn't bad. Bed was not the most comfortable.

Attentive and friendly staff. Rooms were clean and included both a microeave and tefrigerator.

We've been staying at Comfort Inns throughout the duration of our road trip across the US, and I was surprised and disappointed to see how this location has been neglected. So far, we've been to Troutville, Atlanta, and Birmingham, and Atlanta is the only one that was obviously lacking. It has such potential, with large rooms and enough going on in the surrounding areas to keep that facility busy, but you can see that the upkeep has been neglected. There are stains in the tile floor in the bathroom, stains in the curtains, general wear and tear gone beyond repair; what this location needs is the same consideration as your other facilities, and with a remodel, it could be just as welcoming as the other hotels we've patronized.

I was staying there with my son because he was having knee surgery. The elevator didn't work, the WI-FI only worked in the lobby, not the room, and they deactivated my key cards a day early. On the day we left, I got a call approximately 5 hours after we checked out asking if we checked out - even though I had made a point of checking out at the front desk.

Parking was readily available, the room clean and comfortable. Breakfast was up to par with other Comfort Inns.

Great room to stay at for the Thanksgiving half marathon! Close easy walk to/ the start/finish line

The room is as not clean, the bed was hard and very uncomfortable.

The property had a strange smell to it. The front desk was amazing and very helpful. The first room we were given, the ac wasn’t attached. The room was very cold and felt as we were outside. They happily reassigned our room. The second one was better. The rooms are dated, rugs from the 90s, holes in curtains. The curtains didn’t close fully so we needed to clip them. Overall the stay was okay, would not stay longer than the one night we needed.

WORST HOTEL EVER!!!! Got checked into 2 dirty rooms. FINALLY got a key to a clean room, that wasn't REALLY clean. A dead bug was in one of the beds & the TV didn't even work. The front desk guy that was there when I arrived around 9:30 pm was VERY RUDE & UNPROFESSIONAL

I booked four rooms for myself and family members, we were all there for the burial of our son. We were not familiar withe area, but I trusted Choice Hotels, big mistake. No clean towels on request, electrical outlets not working, staff indifference, charged a family member for a room that was already booked on my credit card. One room had ants in the bed and in the bathroom. This Hotel is terrible.

Attentive and friendly staff. Rooms were clean and included both a microeave and tefrigerator.

Excellent service

We waited for 1/3 hour in an empty lobby to be able to check in. The door were unlocked and a sign on the desk saying someone would be back in a few minutes. He did return after over 1/2 hour while we were busy rebooking at another hotel.

Enjoyed my stay. Ben and staff were great

The hotel was outdated and not well maintained. Staff was indifferent to any complaints,this includes the manager. I was charged twice for a room, was told there were no clean towels until the next morning, we bought towels from Walmart.I booked 4 rooms, the lights and bathroom fans didn’t work. I’ve never had any complaints with any Choice Hotels, this one was TERRIBLE!! I wouldn’t recommend anyone to stay at this hotel.

Donna was incredibly helpful!

We in town for FAMU Football Championship Game SWAC versus MEAC. We wasn't sure how to get around due to heavy traffic in the City so asked the front deck clerk and she told us the Marta Bus transportation was located right out the hotel. Also, later once we return we inquired another desk desk for recommendation to local restaurant near by so we did not have to travel the interstate. She provided an address to local sports 3 minutes away with delicious food and amazing customer service. This hotel was convenience for the busy events in Atlanta and close to all the downtown attractions.

Staff was really nice and made my stay enjoyable

I really like the fact that the location was close to the event venue, and there was hot breakfast. You might not like to hallway odors. Overall, it was a good place to stay and the staff at the reception are very approachable/professional.

Very convenient location

Let\'s just say the photos displayed on Expedia are very outdated. Property was rundown, and as the sign in the parking lot said "park at your own risk".

I really wont recommend anyone to stay in. 1. the area where the hotel is located isn’t a good one, you could sense the insecurity from the get go. 2. I felt unsafe at the hotel as few drugged people came in while I was checking out at night, there is no security at the hotel door. 3. I had to check out the same day I check in due to the unsafe conditions I personally felt, the Hotel Staff was not helpful to check me out, tried to talk to the manager many times via phone and she didn’t want to help either. 4. The room floor was smelly, ugly and the elevator in very poor condition. Such a bad experience, would never book again.

This property is in a bad area. The guy we were with had his car broken into overnight.

Nice staff, decent breakfast, but god awful conditions of the room and building. Incredibly dirty, to an unhygienic level. So poorly maintained it was almost unbelievable. Plugs would literally fall out of the wall outlets. Very little lighting in the rooms. Somehow every single ice machine in the entire building was not working for the duration of our stay. Was warned by no less than 4 Uber drivers that this is an incredibly bad part of town, and that we absolutely should not venture outside of the hotel, even during the day. When we first pulled up to the hotel there were what appeared to be homeless people camped outside. Do not under any circumstances stay here.

We in town for FAMU Football Championship Game SWAC versus MEAC. We wasn't sure how to get around due to heavy traffic in the City so asked the front deck clerk and she told us the Marta Bus transportation was located right out the hotel. Also, later once we return we inquired another desk desk for recommendation to local restaurant near by so we did not have to travel the interstate. She provided an address to local sports 3 minutes away with delicious food and amazing customer service. This hotel was convenience for the busy events in Atlanta and close to all the downtown attractions.

I was very comfortable and a convenient location to the occasion .

The price was great! The hotel itself was fine, not the best and not the worst. The area around the hotel didn't feel the safest and there were people in the parking lot- loitering around the cars everytime we looked out the window. It was about 3 miles away from the venue we were going to so that was nice.

Great room to stay at for the Thanksgiving half marathon! Close easy walk to/ the start/finish line

Poorly maintained. Facilities were old and in poor disrepair. Bathroom not very clean. Breakfast options extremely limited.

Positive: All the staff were great! Front desk lady when we checked in was super nice, breakfast lady was welcoming and checked on us while we ate, housekeeping stopped by a couple times to see if we needed anything. The free breakfast was great - one of the best I've had - eggs, sausage, potatoes with peppers. I was going to skip the biscuit until I saw the gravy and it did not disappoint. Eating area was nice. Room was spacious with a good sized fridge. Super hot water in the shower. Not a huge fan of carpeted rooms but this one seemed really clean. Cons: Air Conditioner... is 1 foot away from one of the beds and blows really hard on those sleeping there. I built a wall of pillows to try to block the air flow but usually ended up having to turn the temp up or off to fall asleep, then would wake up sweating. If 2 people had to share that bed, one of them better like sleeping in an arctic wind tunnel. If you like cold air blowing on you, which I know some people do, you're set but if you don't, it's a tricky thing to deal with. The one working elevator was super, super slow. Luckily, we were on the 2nd floor so the steps weren't a big deal but any higher up and it would have mattered a lot after a long work day on my feet.

Good breakfast

From the time I checked in I had nothing but problems.... The only good thing was the Staff was AWESOME... The first room I was given the tv did not work... I had to be moved to another room. The phone did not work in that one... The bathroom shower curtain had a bad smell, the elevators never worked we had to use the stairs constantly up to the 5th floor.... The breakfast was limited where they did not put food out even when there was still an hour left.... This was a really bad experience...I am requesting someone contact me via email....

This hotel was clean in the lobby. Despite the abandoned buildings and graffitti nearby, I was pleased with the inside. Our room was nice. The bathroom needs work/ cleaning. There were tiny used band-aids on the floor. The toilet roll holder was falling off. The water pressure was terrible. The beds were only so so and need replacing. My daughter said she saw a roach crawl across the wall. Lights were not all working. We were in our room late after a concert and left early, otherwise we would have complained. Thankful for locks and it was safe in our room. This property may be the closest (only?) property to the Lakewood Amphitheater and it seemed that everyone there were concert goers. The breakfast was incredible and made up for it all. (Which is great since there's literally nothing to eat anywhere else as we drove around looking). Full breakfast with eggs, sausage, biscuits and gravy (they did not replenish this so i didn't get to try it), fresh waffles, cereal, juice, toast, muffins, fruit, yogurt, milk.... my kids ate so much and it was mostly healthy. I'd give this property a 3.5 if I could because the breakfast and staff were nice, losing stars for the bed and dirty bathroom.

First, hotels.com had this property listed as 1 mile away from GWCC when searching for hotels in the area. Completely inaccurate! It’s around 14 min to drive. Good thing about his place is it was low cost in comparison to others. They also do not charge parking fees! The beds were actually comfortable and appeared clean. It’s old and in need of serious updates. We kept calling it the “landlord special” because every issue looks to just have layers and layers of paint over the top. The carpets were disgusting and sticky. The surfaces were dirty (syrup or something all over the desk. Ice bucket lid was covered in who knows what. Had to rinse the hairs out of the tub prior to showering. We went to 4 floors to find a working ice machine. Only one elevator worked and it was the slowest elevator I’ve ever experienced. Check- in was fine, just no real kindness or welcoming personality. We eat at a lot of complimentary breakfast hotels due to so much travel with sports- this was by far the worst. Everything was just runny and steamed. So unappealing. You get what you pay for.

Great room, breakfast was good but had to ask to get almost everything replenished.

Parking was readily available, the room clean and comfortable. Breakfast was up to par with other Comfort Inns.

It was a comfortable stay for me. The hospitality was great. Room was clean.Breakfast was good. I enjoyed it.

The rooms weren't clean, there were multiple fights and loud voices in the hallway, it didn't feel safe to stay there at all, the breakfast only had one waffle machine that takes 3 minutes to make one, pan of scrambled eggs and cereals and that's it, coffee tested like sand or dust. Worst stay, waste of money