Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 4:00 AM to 1:00 PM for a fee, approximately CAD 10 to 20 for adults and CAD 8 to 20 for children.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of CAD 25 per accommodation, per night (maximum CAD 125 per stay). Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute walk of Cranbrook Mall and MBSS Grounds, 0.6 mi (0.9 km) from Key City Theatre, and 0.7 mi (1.2 km) from Rec Plex Park.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 10:00 AM to 10:00 PM. Note that the swimming pool will be unavailable from February 3, 2026, to May 31, 2026, due to renovations.

Sandman Hotel Cranbrook - Comfortable Stay in Canada

Average nightly price at Sandman Hotel Cranbrook by month, last 12 months (USD)
Month	Average price
January	$77
February	$78
March	$85
April	$79
May	$113
June	$116
July	$113
August	$108
September	$99
October	$90
November	$81
December	$73

What guests think

At Sandman Hotel Cranbrook, many guests praise the friendly service, generally clean rooms, comfortable beds, and handy attached Denny’s, while recurring drawbacks include an older, uneven building with no elevator, frequent pool closures, and notable train noise.

Cleanliness feedback is mixed, with many spotless stays but repeated reports of smoke or musty odours, worn fixtures, and occasional pests. Rooms tend to have very small bathrooms and occasional maintenance issues (e.g., A/C or TV remotes), and Wi‑Fi reliability varies. The location is convenient to the main road and downtown, though several guests noted a less appealing area nearby with homeless activity and occasional security concerns. Expect a basic, service‑friendly stopover with trade‑offs in age, amenities, and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews report the pool closed or in poor condition, and there is no elevator to upper floors. The attached Denny’s is convenient for meals.

Related guest reviews

6

Rachel

Oct 27, 2025

·

Stayed 1 night

I specifically booked this property so I could swim after a long working day, to discover pool was out of order. Had I known, I would have booked a different hotel. Very disappointing and Expedia should have noted it on the site. Convenient having a Dennys on the property and other stores close by but for price, other hotels for not much more, would have been a better option.

4

Julia

Oct 10, 2025

·

Stayed 1 night

We booked at the Sandman in Cranbrook in order to have a swim after a long days driving. We were advised, after saying we were looking forward to a relaxing swim, that the pool was closed. We were not advised of this before we arrived. A couple of hours later, after a rest, I had to go to the front desk to find out how to work the tv remote. While there I said I was not happy about the pool situation and asked if we could have a reduction in our room rate. The very nice lady said as we had booked through Expedia, she could not refund, but would give us a voucher for $40 for the Denny’s restaurant adjoining the hotel. A word on the restaurant, filthy. Honestly, so dirty.

4

Jordan

Sep 24, 2025

·

Stayed 1 night

The interior from lobby up the stairs to the second floor is like the second half of Titanic (sloped sideways). It looks like some structural remediation is needed. In addition to that, we booked this hotel expecting to use the pool but the pool was out of order when we got there and no reimbursement was offered.

8

Norbert

Aug 3, 2025

·

Stayed 1 night

kein Aufzug für den ersten Stock

Translate

8

Troy

Sep 30, 2024

·

Stayed 1 night

Decent dog friendly hotel however located right next to rail line that has trains going by at all hours of the night. Pool was out of service and full of green gunge.

6

Meagan Paige

Jun 15, 2025

·

Stayed 2 nights

Pool definitely doesn’t look like the picture and was pretty dirty so we unfortunately couldn’t go in it which was disappointing since I picked this hotel because it had a pool. Wallpaper was peeling, carpet is stained. Sheets were fine and so were the shower so for the basics it’s ok but not worth the price we paid

10

Bobby-Jean

Nov 27, 2024

·

Stayed 1 night

Not a deal breaker, just no elevator

6

Shawn

Sep 6, 2025

·

Stayed 1 night

Pool was green and looked dangerous.

8

SONJA

Aug 21, 2024

·

Stayed 3 nights

No elevator on property but staff will help with bags

4

Jordan

Oct 15, 2025

·

Stayed 1 night

We booked Sandman for the pool, it was advertised as having a pool. I got my kid excited to swim in the pool and then when we went down to go it, it was closed. You should advise that some amenities are unavailable at the time of booking.

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AI-generated summary based on recent guest reviews

Cleanliness

Some stays were very clean or spotless, but recurring complaints cite smoke or musty odours, worn or dirty bathrooms and linens, and occasional pests.

Related guest reviews

10

Trevor

Jan 9, 2026

·

Stayed 1 night

Room was spotless staff was courteous and friendly

10

John

Oct 25, 2025

·

Stayed 1 night

Clean rooms. Easy parking.

2

kim

Oct 1, 2025

·

Stayed 1 night

There was blood on the sheets on the sofa bed. Also blood stains on some of the towels. The toilet kept running. Otherwise the room was clean. The pool is out of order. The second floor is dipped in so bad the doors do not want to close. There is approximately a 3 inch gap at the base of the door on 1 side. This hotel needs some serious work and upgrades.

10

William

Jan 26, 2026

·

Stayed 1 night

Friendly staff and clean room

2

Ryley

Oct 23, 2025

·

Stayed 3 nights

Gross bathtubs and washrooms, mouse running around in the room had to switch rooms.

4

Shahrzad

Aug 15, 2024

·

Stayed 2 nights

The staff was nice, and she allowed me to check into my room early. However, the room was dirty. I’m glad I brought my own bed sheets and towels. The previous guest was a smoker, and the room smelled strongly of smoke when I walked in. Additionally, their empty pack of sleeping pills was still on the bedside table, and all the sheets and towels provided were smelly. I was also unhappy with the cleanliness of the toilet and shower.

10

Carrie Ann

Feb 5, 2026

·

Stayed 1 night

The room was clean. I booked online. When I arrived the front desk lady was nice and fast at getting our key cards. Denny's attached so food there if you need

4

Bakhromjon

Feb 27, 2023

·

Stayed 1 night

Very old and the room was wasn’t clean

2

Tyler

Oct 8, 2025

·

Stayed 1 night

Our room had a decent sized stain on the ceiling from the bathroom above leaking down. Our bathroom looked to have mold. Cigarette smoke smell bothered my kids and wife from trying to sleep, couldn’t leave the window open as it was large enough for the homeless to climb through. It was most evident from the bathroom, seemed to be coming in through the fan that was unable to turn off.

2

Jeasica

Jun 30, 2024

·

Stayed 1 night

We arrived later in the evening after a 7 hour drive, checked in and went to the room. Every surface had juice stains and cup rings of grime and juice on counters and by the tv. Addressed this and the staff cleaned it with windex.. then opened the pull out couch bed , to a completely unmade bed - no big deal I started to shift around the bedding on this pull out bed and there was a pair of kids pajamas in between the sheets!! I called front desk and told them to look, pictures were taken from me and the check in girl. After this she apologized and stated she would request refund (still waiting for that) and because of the lack of availably elsewhere and the late time at night (now 10:00pm) we decided to request new bedding and just stay the night. Will never go back.

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AI-generated summary based on recent guest reviews

Rooms

Beds are often comfortable, but bathrooms are very small and guests report maintenance quirks (A/C, TV remote) and uneven floors; Wi‑Fi quality varies.

Related guest reviews

10

Kyriacos

Jul 11, 2025

·

Stayed 2 nights

The WIFI and Internet connection were excellent. Also the outlets to charge are iPhones and Apple Watches were ample.

8

Drew

Sep 5, 2025

·

Stayed 1 night

The a/c in room was not very good

6

Linda

Mar 19, 2025

·

Stayed 1 night

New tv and remote in room. Unfortunately, could not figure out how to work remote. No instructions in room. Front desk person was no help other than to say she would report issue to manager.

8

Sharka

Sep 6, 2025

·

Stayed 1 night

The room smelled musty from the air conditioner. Very, very small bathroom and small sink area outside of bathroom

6

D Randall

Jun 25, 2023

·

Stayed 1 night

Tiny bathroom. No secure WiFi, so didn't want to use unprotected systen. No list of TV channels . . . and could not access U.S. channels such as CNN. No help from staff on this. The room and facilities satisfied the need for a place to sleep, but that's about all. I would not stay there again.

8

Ronald

Apr 12, 2023

·

Stayed 1 night

Clean, quiet, comfortable. Had trouble with wi-fi service.

10

Michael

Apr 19, 2025

·

Stayed 1 night

The only complaint was thin walls, when the people nest to us came in late in the night i literally thought they were in our room. Same with house keeping the next morning.

8

kristof

Oct 27, 2025

·

Stayed 1 night

Hotel ok, train passes behind hotel and is very loud at night

8

Jaskaran

May 7, 2024

·

Stayed 1 night

Outdated property but clean. Beds are worn out tiny bathrooms.

8

Maria

Dec 1, 2025

·

Stayed 1 night

The bed was very comfortable and the extra seating area with couch was nice. Great water pressure with lots of hot water in the shower. Very convenient to have Dennys restaurant part of the hotel. Check in/out went quickly. Nice touch having a coffee/tea/water station with cookies in the lobby. Lots of free parking available. There is no elevator which is a drawback if you're on the upper floor. The bathroom area is a bit small and not alot of counter space. Overall a comfortable stay.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and accommodating, with quick check‑ins and help with luggage. However, some guests experienced slow or unhelpful front‑desk service and reservation or billing issues.

Related guest reviews

6

Doris

May 10, 2023

·

Stayed 1 night

Very poor service at front desk check-in. No Tv remote. Only 1 coffee cup.

10

Elizabeth

Mar 13, 2023

·

Stayed 1 night

Excellent service at the front desk. The rooms were clean and tidy The hotel was very pet friendly as we were travelling with our dog they gave us a little bag with some dog treats and names of vets, etc.. Really great customer service.

6

Jeffrey John

Aug 7, 2024

·

Stayed 1 night

Stayed one night. We had a late checkin. Staff were great. Building seemed uneven/not level.

8

Konstantin

Oct 28, 2025

·

Stayed 1 night

Excellent service team

8

Britany

Aug 17, 2025

·

Stayed 1 night

Very friendly staff, lots of parking, clean room and very comfortable king bed

10

Sarah

Dec 22, 2025

·

Stayed 1 night

The staff were extremely helpful and friendly.

8

ARTURO

Jun 28, 2024

·

Stayed 1 night

The greeting at checking experience was horrible. It was the worst customer service I have encountered in a hotel. I believe it was the manager, but I do not think she was even happy to have customers at the hotel. A 180 change happened with our departure where the front desk employee was super friendly and with good customer service. The hotel seems old and our room smelled like cigarettes. Overall I would give this hotel a 4 out of 10.

10

Mark

Dec 19, 2025

·

Stayed 1 night

Friendly staff

10

Jean-Francois

Mar 31, 2023

·

Stayed 4 nights

Was limited physically and staff was readily available for extremely appreciated assistance with luggage at check out and were very amenable to get me an easily accessible room

4

Rich

Aug 23, 2025

·

Stayed 1 night

The lady at the front desk was NOT friendly at all.

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Location

Convenient for drivers and walkable to downtown dining. Multiple reviews note frequent train noise and a less appealing area nearby with homeless activity and occasional security concerns.

Related guest reviews

10

Daniel

Jul 23, 2024

·

Stayed 1 night

Good location

10

Nadia

Oct 27, 2024

·

Stayed 1 night

Right downtown and easy walk to restaurants

6

Cameron

Aug 20, 2025

·

Stayed 1 night

Was unaware of the freight trains that run behind the property when we booked our stay. As well we had some items stolen from the back of our pickup truck from a homeless camp sent up on the other side of the train tracks.

8

William

Aug 22, 2024

·

Stayed 6 nights

Centrally located, close to all kinds of amenities.

8

Brenda

Oct 29, 2025

·

Stayed 1 night

Easy access off main route. Close to area with lots of dining options. Older property but clean.

6

Brent

Sep 6, 2024

·

Stayed 1 night

The main train track was about 70 fy from our room and there were 4 trains throughout the night

8

Vincent

Aug 6, 2023

·

Stayed 1 night

Clean and accessible on the main street of Cranbrook

8

kristof

Oct 27, 2025

·

Stayed 1 night

Hotel ok, train passes behind hotel and is very loud at night

8

Warren

Sep 8, 2025

·

Stayed 1 night

Servicable spot for a night or two in Cranbrook. 2nd time Ive been there, no complaints at all. Very nice and efficient staff. Walkable to downtown restaurants.

4

Sabrina

Aug 28, 2024

·

Stayed 3 nights

Railroad track was literally 20 ft from the room so was woken up a few times in the night when it sounded like a train was coming through the room

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AI-generated summary based on recent guest reviews

Dining

An attached Denny’s makes meals easy, with several guests enjoying breakfast or late‑night options; a few mentioned cleanliness concerns.

Related guest reviews

8

Daniel

Jun 12, 2025

·

Stayed 1 night

Nice hotel, friendly staff. There is a Denny’s attached to the hotel. I did not hear about a discount for hotel guests. Over all, quiet, comfortable hotel.

4

Julia

Oct 10, 2025

·

Stayed 1 night

We booked at the Sandman in Cranbrook in order to have a swim after a long days driving. We were advised, after saying we were looking forward to a relaxing swim, that the pool was closed. We were not advised of this before we arrived. A couple of hours later, after a rest, I had to go to the front desk to find out how to work the tv remote. While there I said I was not happy about the pool situation and asked if we could have a reduction in our room rate. The very nice lady said as we had booked through Expedia, she could not refund, but would give us a voucher for $40 for the Denny’s restaurant adjoining the hotel. A word on the restaurant, filthy. Honestly, so dirty.

8

Mathew

Aug 12, 2024

·

Stayed 1 night

The staff were really friendly and the room was comfortable. The breakfast was in Denny’s and it was nice. The staff there were friendly and the food was yummy!

8

Barb

Apr 6, 2024

·

Stayed 1 night

The room was clean, very adequate for a one night stay. I did not use the pools but I did have a delicious breakfast at the attached Denny’s. The staff was very friendly at checkin and at check out.

10

Gregory

Oct 3, 2025

·

Stayed 1 night

Nice room. Fun staff in Denny’s.

8

Barb

Aug 16, 2025

·

Stayed 1 night

Nice to have Denny’s right next door

10

Carrie Ann

Feb 5, 2026

·

Stayed 1 night

The room was clean. I booked online. When I arrived the front desk lady was nice and fast at getting our key cards. Denny's attached so food there if you need

10

Corena

Sep 2, 2024

·

Stayed 1 night

The location and The Denny’s opened 24 hours

8

Jehnny

Sep 5, 2023

·

Stayed 1 night

The restaurant, Denny's, is 24 hour open. It has an access from the hotel lobby.

8

Maria

Dec 1, 2025

·

Stayed 1 night

The bed was very comfortable and the extra seating area with couch was nice. Great water pressure with lots of hot water in the shower. Very convenient to have Dennys restaurant part of the hotel. Check in/out went quickly. Nice touch having a coffee/tea/water station with cookies in the lobby. Lots of free parking available. There is no elevator which is a drawback if you're on the upper floor. The bathroom area is a bit small and not alot of counter space. Overall a comfortable stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $89	5 $88	6 $87	7 $89	8 $87	9 $86	10 $88
11 $89	12 $89	13 $88	14 $92	15 $90	16 $88	17 $86
18 $86	19 $67	20 $90	21 $87	22 $90	23 $87	24 $86
25 $87	26 $91	27 $89	28 $87	29 $86	30 $89	31 $90

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $90	3 $90	4 $88	5 $88	6 $79	7 $88
8 $90	9 $86	10 $88	11 $78	12 $87	13 $90	14 $81
15 $90	16 $102	17 $87	18 $88	19 $86	20 $89	21 $86
22 $88	23 $89	24 $88	25 $90	26 $88	27 $86	28 $86
29 $86	30 $88

Sandman Hotel Cranbrook

Prices for Sandman Hotel Cranbrook

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Double Beds, Kitchen

Standard Room, 1 King Bed, Kitchen

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Room, 1 Queen Bed (Run of House, 1 Queen Bed)

Guest reviews of Sandman Hotel Cranbrook

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sandman Hotel Cranbrook

Prices for upcoming dates