Is parking available at the property?

Parking is available at the property, with both uncovered self-parking and garage options. The fee for parking is CAD 20 per night, which includes in/out privileges. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

A cooked-to-order breakfast is offered, with prices ranging from approximately CAD 10 to 25 for adults and children. Breakfast fees apply for additional guests beyond the two included in breakfast-inclusive rate plans. Serving hours are not specified.

Does the property allow pets?

Yes, the property is pet-friendly and allows pets with a maximum fee of CAD 50 per accommodation. A pet deposit of CAD 50 per stay is also required. Service animals are exempt from these fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply. Guests are advised to contact the property in advance for arrangements.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including wheelchair-accessible facilities, elevators, and step-free entrances. There are also designated disabled parking spaces available.

Where is the property located in relation to key landmarks?

The property is located at 900 York Mills Rd in Toronto's North York area. It is a 3-minute drive from Fairview Mall and 5 minutes from the Ontario Science Centre. Yorkdale Shopping Centre is approximately 6.9 miles (11.1 km) away, and the Royal Ontario Museum is about 9.3 miles (15 km) from the hotel. Public transport options are not specified.

Does the property have a swimming pool?

Yes, the property features a seasonal swimming pool, which will be open from May 16 to September 06. The specific type of pool (indoor/outdoor, heated/not heated) is not detailed in the information provided.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but it is common for children under a certain age to stay free when sharing a room with adults.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for an additional fee of CAD 30 per day. Availability is subject to confirmation, and it is advisable to request extra beds in advance.

Pan Pacific Toronto - Luxurious Comfort

Average nightly price at Pan Pacific Toronto by month, last 12 months (USD)
Month	Average price
January	$114
February	$129
March	$118
April	$130
May	$311
June	$639
July	$262
August	$180
September	$163
October	$144
November	$152
December	$139

What guests think

Across many recent reviews of Pan Pacific Toronto, guests praise spacious, clean rooms, comfortable beds, friendly staff, and a green, highway‑convenient location, while recurring critiques focus on slow or out‑of‑service elevators and an overall dated, maintenance‑needing property.

Several reviews note aging fixtures, hard‑to‑open or unusable balconies, and inconsistent heating or air‑conditioning that affected sleep. Facilities draw mixed feedback: the pool and grounds can be pleasant, but the spa is closed, parts of the gym and hot tub or pool need work, and parking often carries a fee. Service can be uneven, and dining feedback is mixed with good meals offset by slow breakfasts and limited hours. Overall, expect spacious rooms and good value if you can tolerate dated areas and elevator delays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Elevator reliability is a frequent problem, leading to long waits; some areas are under renovation. The spa is closed, the gym and pool or hot tub receive mixed feedback, and parking is available but often charged.

Related guest reviews

4

Vahid

Aug 3, 2025

·

Stayed 3 nights

Elevator was broken Extra fee for parking

8

Pat

Sep 17, 2025

·

Stayed 4 nights

The elevators when we got there 2 out of the 3 worked, one day later 1 out of 3 worked. We were there for 4 nights. The main lobby looked like a 5 star hotel but with the elevators not working to full capacity, the balcony should actually be condemned and the patio doors not opening properly, the bed was really hard and uncomfortable would be a reason we would not go back there. The staff was awesome and very helpful and professional.

8

Jay

Apr 30, 2025

·

Stayed 7 nights

I liked the trail and greenery around the property that allows for relaxing outside. The way it is designed feels like you are "away from it all" and is refreshing. The tennis/basketball court is "under renovations"; there is currently no room service. There is one microwave on the 2nd floor (none in the room), which would be cool if all the elevators were in great working condition. Overall, I think this property could be a staycation hotspot and stand out among hotels in the city with upgrades to the facilities and amenities.

8

Kim

Sep 1, 2025

·

Stayed 2 nights

The main lobby is beautiful and the grounds were nice. The room itself was nice but not as nice as I was expecting. A little outdated but clean. The pool is nothing like I was expecting. It was in very poor condition. There are not gradual steps leading into the pool and only a pool ladder that was loose and unsafe. The edging around the pool was loose and could be lifted off with your bare hand. I had been looking forward to my stay at this hotel for quite a while and was slightly disappointed. There are a lot of renovations being done and I hope the pool is one of them. Needed Drastically!

10

Christina

Sep 9, 2025

·

Stayed 2 nights

This hotel was beautiful and the bed was luxurious. We were so comfortable. The hygiene supplies were fantastic and the toilet paper was very plush and 4 ply! For the area, the price was great and we appreciated the parking as well. It had an excellent hot tub as well. Our number one complaint was it only had one working elevator while we were staying there and that made things very difficult.

6

Michelle

Jul 11, 2025

·

Stayed 2 nights

The hotel lobby is modern and clean. The hallways and rooms, less so. The hot water went out one day, so no hot showers. The fitness center A/c was not working and they closed it. One of the 3 elevators were broken For at least 3 days. Outdoor pool was nice. The hotel needs some work and some upgrades.

10

Maria R

Oct 19, 2025

·

Stayed 3 nights

Quarto grande com cama de casal King. Com frigobar, mas sem microondas. Café da manhã muito bom. Equipe do hotel muito educados. Wi-fi não funcionava legal no iphone, mas no Ipad sim. Wi-fi sem senha. Estacionamento a um custo de Can$ 20,00 a diária. Depósito de Can$ 250,00 exigido no check in.

Translate

8

Czarina

Sep 1, 2025

·

Stayed 2 nights

Gym was not available to guests. Otherwise nice stay.

4

David

Sep 15, 2025

·

Stayed 3 nights

Elevators were not working, no room service, restaurant just average. For what their nightly rate is it should be better.

6

Sriyani

Sep 16, 2025

·

Stayed 3 nights

It’s a lovely hotel in mid town Toronto with good access to roads and public transit. However, only one of three elevators were working and that one sporadically and slowly. The staff were very apologetic about the situation but I remember the last time I stayed there the same elevator was not functioning.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean or spotless. However, multiple reviews report odors, dusty or dirty areas, and occasional pest sightings or poorly maintained pool cleanliness.

Related guest reviews

2

Mizanur

Aug 10, 2025

·

Stayed 2 nights

Lighting was inadequate. Room was dirty and felt very uncomfortable to step on the carpet. Bathroom cleanliness was barely adequate.

10

Barry

Jun 5, 2025

·

Stayed 1 night

Beautiful clean rooms

8

Melissa

Oct 15, 2025

·

Stayed 4 nights

The hotel as a whole was a great stay for our family of 3. The bed was a little firm for our liking, but the pillows were comfortable. The rooms were clean, and the view was great even though the balcony was small. Would have liked to have a roll away bed for our son since the couch didn't pull out, but we made it work.

4

JENNY

Aug 9, 2025

·

Stayed 2 nights

Elevators was a big issue. One night I waited twenty minutes to use the elevator. My room also wasn’t cleaned upon arrival. Also, for the price I paid I would have at least thought they would have cleaned my room the next day and change the sheets…but they didn’t. Not impressed. Pool was also very dirty, a lot of dead bugs inside and around the pool was dirty as well. Again, for the price I paid…not impressed. I also lost my sunglasses.

10

Kimberly

Aug 24, 2025

·

Stayed 2 nights

Clean and comfortable

10

Michel R

Dec 6, 2025

·

Stayed 2 nights

Room and bathroom spotless.

8

Tatiana

Nov 27, 2025

·

Stayed 1 night

Very clean room, nice and fast elevators, courteous staff.

10

Roshni

Sep 10, 2025

·

Stayed 2 nights

I had an excellent stay at Pan Pacific Toronto. The hotel was spotless from the lobby to the room. As an Expedia Gold member, I was offered a complimentary room upgrade, late check-out, and free parking.

4

andrew

Jul 22, 2025

·

Stayed 1 night

We found roaches in our bed and in our room, manager told me they would call me and never did.

2

Hong

May 13, 2025

·

Stayed 6 nights

I stayed in this hotel for 6 nights for my business trip and on the first day I had bed bug bites all over my two arms. Changing my room was easy but I had to strongly fight to get all my laundries done. And after all they said there were no bed bugs when they inspected and are on sale without any extra sanitizing process. Very disappointed

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are large and comfortable with good beds and views, but many are dated with worn or broken fixtures. Guests frequently mention HVAC issues, noise from adjoining rooms, and balconies or patio doors that do not function well.

Related guest reviews

6

Rebecca

Sep 19, 2025

·

Stayed 2 nights

The hotel was in a great location. The rooms were very clean. The service was good. The bed however had a huge hole in it that I sunk in to the point where I couldn't move. Extremely uncomfortable I ended up sleeping at the bottom of the bed.

10

Majid

Nov 29, 2025

·

Stayed 5 nights

I had a wonderful stay in this hotel room. The space was impressively large, which made it feel instantly relaxing. I especially loved having a bath — it was perfect after a long day. The central heating kept the room at a consistently comfortable temperature, which made the whole experience even better. And the bed was incredibly comfortable; I slept so well thanks to how supportive and cozy it was. Overall, a fantastic stay!

6

Richard

Apr 27, 2025

·

Stayed 2 nights

Not a great experience. On the positive side, the staff were friendly and tried to help resolve issues. On the less positive side, this property is showing its age. The elevators are a disaster. One of them was out of order and the other two took forever to come. On a few occasions I waited over 15 minutes for an elevator, only for it to arrive completely full. As well, the rooms were way too hot. The staff provided a fan to help, but it was still too hot. There were many others in the hotel with the same complaints.

8

Pamela

Sep 13, 2025

·

Stayed 1 night

We loved this hotel. However, the fact that we couldn't open our balcony doors was a major disappointment.

10

Ying

Aug 31, 2025

·

Stayed 4 nights

The room facilities are a bit outdated and the soundproofing is not very good. The central air-conditioning only provides cooling without heating or temperature control, which makes the room rather cold at night. Hopefully this can be improved.

8

Andrew

Oct 28, 2025

·

Stayed 2 nights

Nice hotel. Rooms were a little dated in styling, but were nicely kept.

6

Richard

Aug 21, 2025

·

Stayed 3 nights

Area was good. About 30min from downtown Toronto. My biggest problem was our room and front desk staff. When we arrived at our room, the first thing we noticed was the AC unit in the room was making a banging noise. This was very loud and disruptive which made it hard to sleep. The sliding glass door to the patio had a broken handle (which made it extremely hard to open), which we had to open to get fresh air as the AC unit was off. In the bathroom, the shower curtain rod mounts were coming out of the wall and it was barely hanging on. It was sagging at an angle that prevented the curtain from going all the way to the wall, which caused water to get out all over the floor behind the toilet when the shower was used. And finally the main curtain was also broken such that when we tried to close it all the way the end of it was hanging off the rod and it would leave a gap between the two curtains. This allowed a lot of light to come into the room and made it difficult to sleep. When I approached the front desk I asked to be moved to another room and was told no, and given no reason as to why. Just a flat NO. They said they would send someone to look at the AC in the room the next day. Which they did, and the tech said the motor was bad. They could not replace it till the next day. So we had no AC and no airflow for a day. After they replaced it, the unit was no longer making the banging noise but it running louder than a normal AC unit should. Will not book this hotel again.

8

Maria

Nov 3, 2025

·

Stayed 1 night

Staff was nice but not very understanding when we told them that the thermostat needed to be replaced. It was showing 90 degrees but it was cold in the room and sounded like an airplane taking off!!! They sent someone to look at it and still not fixed!!! After two more complaints they sent up a space heater that was noisy as well!!! Then at 3:45 am the adjoining room guests had their tv at full blast!!!! All in all an uncomfortable nights sleep. Won’t stay here again any time soon.

10

Ashley

Oct 31, 2025

·

Stayed 4 nights

The beds are so comfortable! Beautiful view, spacious rooms, nice fitness centre

8

Wan Yu W

Sep 3, 2025

·

Stayed 2 nights

The lobby looks nice but the room is a bit dated and not enough lighting. The room is clean and the service is good. They have signs that they are renovating the rooms. Maybe once that is done, it will be a more comfortable stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful across departments. That said, responsiveness varies, with some reports of unanswered phones, unaccommodated early check‑in, and inconsistent follow‑up during problems.

Related guest reviews

10

Robert

Sep 8, 2025

·

Stayed 3 nights

Pan Pacific was a very nice place. The staff were very friendly. Our waitperson Jolanta was a very friendly person and was glad to have her take care of us for breakfast during our stay. She greeted us cheerfully each morning and remember what our preferences were for our beverages. When we made our plans to visit Toronto we were looking for some place just outside of the city and Pan Pacific was the right choice. Parking is ample and restaurants are nearby. Only downside shower could use a little more room.

2

Emily

Aug 12, 2025

·

Stayed 1 night

Our entire floor and room smelled like weed. The hotel prohibits smoking; however, it was clear people were smoking in their rooms. We did not get early check in that was ensured to us over the phone. We called several times prior to checking in and could not reach the hotel. We got charged for parking even tho this was not communicated to us upon check in. Severely disappointed and honestly, would like a refund for our stay.

4

Neil

Nov 28, 2025

·

Stayed 1 night

Arrived with 2 large and 3 small cases but there was no help available. I had to search for a case trolley, load them myself and push them inside. Took a lot of persuasion at reception to get someone to take them to our room. Same at exit the next morning. Reception said no-one available. 4* is laughable

10

Roshni

Sep 10, 2025

·

Stayed 1 night

Very clean hotel with excellent service! As an Expedia Gold member, I received a free room upgrade, late check-out, and complimentary parking. It's conveniently located and I received good value for my money. The only issue is reaching anyone by phone. The front desk did not answer the phone on 3 separate occasions. I tired calling to say I had a delay and could not reach anyone.

2

Juan

Apr 3, 2025

·

Stayed 2 nights

Very quiet property The check in wasn’t very welcoming after arriving at 2:30 AM Our very first day they didn’t clean my room at all no clean bedding no clean towels garbage still in the room no water refreshed At 8:30 PM we notified front desk agent about and the Indian ethnicity agent told me ….. nothing they can do about it at this time and we need to wait until tomorrow I requested for a late check out and we are able to pay check out fee…… she said I need to come back tomorrow and speak with manager about?????? Do they have proper training or skills to take decisions? I’m travelling with a person with disabilities and on top of that I have to deal with hotel issues I won’t stay here again and won’t recommend this hotel at all

6

Stephanie

Sep 8, 2025

·

Stayed 5 nights

Our arrival flight was very early 7am and I called a few days before asking if we could have an early check in. Reception said they could not guarantee this but if the room was available when we arrived they would give it to us. We arrived at the hotel around 8am and they said the room was not ready. We said ok and left our bags at the hotel and went out to do other things. We came back at 1:40 and asked if the room was ready and they said it was not. The hotel was noticibly not at capacity, although they said it was. We said we would wait in the lobby till it was ready. We waited and the staff knew we were sitting there waiting and they just looked at us blankly for over an hour. As 3pm ( the check in time) started to approach, my husband went to the front desk and they said they had our room ready. We were so angry. I know that our room was ready before this. The check in agents were purposefully trying to show us that they had the authority to give us a room and they were making sure that we didn't get it till 3pm. We spent 5 nights in the hotel and it was not at capacity. The check in experience was BAD! This is not a bad hotel. The price we got for it was very reasonable but the service is poor!

6

Rachel

Aug 10, 2025

·

Stayed 1 night

They never answer the phone when you call, Elevators are extremely slow of often waiting 10+ minutes, Was supposed to be accommodated for early check-in they stated no. And had to switch room Because the room was dirty and this was at 1:30 AM, which was very inconvenient.

10

Mark

Nov 23, 2025

·

Stayed 1 night

Continues to be a great hotel with superior service and friendly staff. Rooms are always clean and well acquainted. Thanks for the great stay!

6

Susan

Sep 13, 2025

·

Stayed 4 nights

The staff was impeccable. True Pan Pacfic staff. The property was a shock. Curtains falling off the rods. Broken windows. Carpets coming away from the walls. Phones not working. Holes in the walls. Pictures cut to fit around the head boards. Pictures / signs hung crooked. Windows filthy. Heater and air conditioning on at the same time in the lobby (super confusing) The grounds coming into the hotel, very disarray. Elevators not working. Broken office chair in our room which my brother in law fell backwards out of. The list is lengthy. Nothing compared to the Pan Pacfic Vancouver, which is what I was expecting. Especially for the nightly rates. The staff in all departments, especially Ann in the restaurant, above and beyond. I would return because of the staff. Hopefully some major renovations coming up.

2

Ricardo

Jun 14, 2025

·

Stayed 1 night

The one staff was at the desk was terrible

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Park‑like setting near highways, restaurants, and shopping; convenient for drivers and quieter than downtown. Less suitable for those wanting easy subway access or a central downtown base.

Related guest reviews

8

Jeffrey

Dec 1, 2025

·

Stayed 1 night

Clean, comfy bed, good bathroom, friendly, nice ravine location

8

Belinda

Jul 12, 2025

·

Stayed 8 nights

The location is park-like which was fantastic for such a big city. It is about 20 minutes or so from downtown with good traffic so a good spot if you are in Toronto for other things besides being downtown all the time. The staff are friendly and helpful. Check in time is strict and if there is a big event, the line is long right at check in time but you can leave your luggage at the concierge's desk if you arrive early and grab a bite to eat across the street. Elevators are a bit slow because one is under construction currently. The cleaning staff were lovely and friendly. We stayed for over a week. There were lots of different options for eating across the street as well as a couple in the hotel. We enjoyed the choice and variety. We were able to either get a cab or Uber from this location easily.

10

ANN

Jun 23, 2025

·

Stayed 1 night

Easy parking. Good location

8

Donna

Aug 4, 2025

·

Stayed 1 night

Just a bit far from downtown where I needed to be for all of my trip. I didn't realize how far the hotel was from the subway (TTC). Ither than that all was really good.

8

Bahram

Jun 23, 2025

·

Stayed 3 nights

Great location. All kind of restaurant across the street. Longos Super market 5 minutes walking.

10

Nilda

Sep 15, 2025

·

Stayed 6 nights

The area was good, convenient for shopping, eating and transportation

10

Steve

Sep 15, 2025

·

Stayed 2 nights

Great location and great staff. This would be a great location as a base to see the city or host a conference.

8

Ho

Feb 3, 2025

·

Stayed 1 night

Good location with many restaurants and supermarkets nearby.

8

Tim

Jun 30, 2025

·

Stayed 1 night

Reasonable property but a fairways from anything. Definitely needed a car staying here.

10

Priscilla

Sep 6, 2025

·

Stayed 2 nights

The location was convenient. Close to the highway. Hotel was clean and the staff were friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Restaurant and breakfast feedback is mixed: some praise tasty meals and kind staff, while others find it slow, limited in hours, or overpriced; room service is often unavailable.

Related guest reviews

10

Jean-François

Aug 25, 2025

·

Stayed 2 nights

Perfect except no option for peanut allergic food at the restaurant

10

Gina

Nov 8, 2025

·

Stayed 2 nights

Friendly and easy check in. The room was a generous size and clean. Comfy bed, and good shower pressure. All elevators were working on this stay making getting from lobby to room and other way around much quicker. The on site restaurant has some good options and good staff, making it an easy choice.

6

Tilda

Aug 7, 2025

·

Stayed 3 nights

The rooms were updated but the door lock was broken so we got moved to another room. Overall the hotel was nice however the outdoor pooll was outdated. The chairs were worn out and the pavement was not in good condition at all. A lot of broken pavers all around the pool deck. Limited seating available. We had gotten the breakfast included in our stay but the menu was very limited and not very tasty. However we did enjoy the buffet option that’s offered on the weekend. They should offer that every day. The service was very slow. Most mornings it took over 30 minutes before they would come to take our order. They seemed to be short staffed. I will say however that the rooms were clean and the beds and pillows were very comfortable.

8

Jennifer

Mar 11, 2025

·

Stayed 1 night

The elevator under repair certainly made for a lengthy wait to get up to the rooms. Understandable repairs, but still... I had dinner in the restaurant, and found the meal to be ok (so-so), but it was pretty pricey.

10

Mandy

Nov 30, 2025

·

Stayed 1 night

Large clean room, beautiful breakfast and staff

8

Katherine

May 15, 2025

·

Stayed 1 night

The hotel is fine, but has a number of areas under renovation. Staff were very friendly and helpful. Dinner in the main restaurant was excellent and giid value. Breakfast in the restaurant was going to involve a very long wait, so we wenr to Tim Hortons next door.

6

Gary

Jul 14, 2025

·

Stayed 3 nights

Location was great. But they need do better on their weekend buffet. It was not worth the cost!

10

Biju

Aug 11, 2025

·

Stayed 2 nights

Expensive breakfast

10

Robert Mathis

Jul 24, 2025

·

Stayed 4 nights

This is a really nice hotel, but the best part was the outstanding service we received in the restaurant from Annie, Lisa, and (I think her name was) Tokoko. They were wonderful—so friendly and attentive! :)

8

Isabelle

Jul 24, 2025

·

Stayed 3 nights

Room was fine. Staff at the restaurant/restaurant itself wasn’t great. It wasn’t clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $147
4 $133	5 $173	6	7 $165	8 $165	9 $165	10 $165
11 $123	12 $124	13 $165	14 $177	15 $185	16 $168	17 $156
18 $148	19 $190	20 $176	21 $174	22 $179	23 $162	24 $153
25 $140	26 $173	27 $211	28 $165	29 $162	30 $140	31 $130

Su	Mo	Tu	We	Th	Fr	Sa
1 $129	2 $148	3 $148	4 $143	5 $143	6 $133	7 $132
8 $131	9 $148	10 $138	11 $136	12 $151	13 $139	14 $148
15 $132	16 $126	17 $149	18 $138	19 $134	20 $148	21 $133
22 $134	23 $131	24 $151	25 $154	26 $132	27 $134	28 $139
29 $111	30 $116

Pan Pacific Toronto

Prices for Pan Pacific Toronto

Monthly average prices

About this property

Location

Guest reviews of Pan Pacific Toronto

Who stays here?

What guests think

Property Policies

FAQs about Pan Pacific Toronto

Considering this hotel for your Toronto trip?

Prices for upcoming dates