Is parking available at the property?

Free self-parking is available on-site, but parking height restrictions apply.

Does the hotel allow pets?

Pets are not allowed at the property. However, service animals are exempt from fees and restrictions.

What are the standard check-in and check-out times?

Check-in and check-out times are standard, with contactless check-in and check-out available. Early or late check-in/check-out requests may incur additional charges and are subject to availability.

What accessibility features does the hotel offer?

The hotel provides elevators and step-free entrances, ensuring accessibility for guests with disabilities. Additional details about wheelchair-accessible facilities are not specified.

What is the hotel's location in relation to key landmarks?

The hotel is located in Banff, approximately 0.4 km from the Banff National Park Information Centre and other attractions like the Canadian Ski Museum West and Victoria Glacier, making it a convenient base for exploring the area.

What are the policies regarding extra beds and cribs?

The hotel does not offer cribs or extra beds, and no additional details are provided regarding their availability or associated costs.

High Country Inn Banff

Average nightly price at High Country Inn by month, last 12 months (USD)
Month	Average price
January	$247
February	$261
March	$261
April	$235
May	$407
June	$622
July	$703
August	$739
October	$301
November	$191
December	$284

What guests think

At High Country Inn Banff, travellers consistently praise the friendly, helpful staff and walkable location near downtown, while feedback is mixed on facilities and room layouts due to ongoing renovations and some very small, oddly arranged bathrooms.

Many guests enjoy the indoor pool and hot tubs, mountain views, and balconies, though a few encountered a very cold pool or temporary closures and noted tight, low-clearance parking. Rooms range from spacious and comfortable to dated, with several mentions of thin walls, hallway noise, and temperature control issues. Prices are sometimes viewed as high for the experience. Expect a convenient base with warm service, but check renovation status and room layout preferences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tubs are popular, with occasional reports of very cold water or temporary closures during renovations. Underground parking is available but limited, tight, and low clearance; exterior works sometimes affected access.

Related guest reviews

10

Peggy

Aug 10, 2024

·

Stayed 1 night

I really enjoyed swimming in the pool and soaking in the hot tub.

10

Jordan

Jan 18, 2023

·

Stayed 2 nights

Our stay was a fantastic experience, however the parkade is extremely low and that is not mentioned. We weren’t able to park our truck inside when we had anticipated that we could

10

Mary

May 6, 2024

·

Stayed 2 nights

Staff were friendly and resourceful. Room was clean and comfortable. Liked the pool and hot tub. Restaurants were close by ! Parking was available.

6

Tammy

Apr 19, 2024

·

Stayed 2 nights

I did not like that the pool was so cold. I could not even go in it was so cold.

10

bryan

Jan 22, 2024

·

Stayed 2 nights

Very nice stay. Great location within easy walking distance to Banff center. Suite was spacious. Pool area was good. Only issue was some disappointment that the attached restaurant was closed.

8

mark

Apr 5, 2024

·

Stayed 4 nights

Would stay here again. Nice rooms and great pool and hot tub.

10

William

Jul 5, 2024

·

Stayed 1 night

Property was undergoing outside work. Access was impacted.

10

rosendo

Jun 2, 2025

·

Stayed 3 nights

Very quiet and peaceful despite current renovation.Our room 2beds with a mountanview was overall great design. Although our bathroom space was small and tight squeeze for the toilet bowl and door. Aircon worked. Love the bedsheets and firm beds. Nespresso was a great help us wake us up with great coffee as I watch from the balcony. Parking was good though small for entrance with our 2025 SUV rental. We missed the pool and spa as it was closed not to open til June 25. Kudos to the staff. Front manager Mark was super nice and accommodating from the start. He even showed me the pool under construction as was advertised in the website. He gave us our Roam bus tickets as complimentary .The Hotel was close to almost anything so the location was perfect. The fat Ox served us breakfast that was so great. I highly recommend this hotel hoping that the pool and spa opens to the guest

10

Mia

Mar 22, 2024

·

Stayed 2 nights

Stayed here for a few nights. Got a room with a mountain view. Much better price compared to other hotels in town. The building is a bit old and the decorations are out dated, but comfortable stay. We enjoyed the swimming pool, hot bath and sauna. Most hotels in town don't have sauna. It's on the uptown area so needs a little bit walking to the shopping or restaurants, but we didn't mind it. Parking was underground, which is very convenient. Definitely recommend this place

2

Traci

Apr 20, 2024

·

Stayed 1 night

Pool was so cold it was unusable. Staff received complaints from many guests and was apathetic. There are better accommodations elsewhere for cheaper. If the pool is the reason you are booking look into The Crimson.

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviewers describe clean rooms and common areas, with occasional lapses like dusty spots or stained towels, sometimes linked to renovations.

Related guest reviews

10

LORI

Sep 9, 2024

·

Stayed 2 nights

We had a great stay in an exceptionally clean peoperty. The staff was friendly and helpful and the location is fantastic. No complaints.

10

K

Nov 20, 2023

·

Stayed 1 night

It was great stay. Love the pool and hot tub. The place is clean and the bed is very comfortable. The only complain is that some of the towels have stain on them. Overall, I am happy with the stay.

10

Gerald

May 11, 2024

·

Stayed 1 night

The roomwas clean and what we hoped for. Very courteous staff were super nice.

10

Marion

Jul 14, 2023

·

Stayed 1 night

Room was lovely, very comfortable bed. We spent 2 hours in the pool area very clean and great having pool to ourselves. Staff very friendly dealt with all enquiries effectively and very polite. Would recommend this hotel to friends and family.

8

Leili

Aug 8, 2024

·

Stayed 1 night

Our stay at this hotel was satisfactory, yet slightly overpriced. Staff were friendly and polite, our room and the common areas were clean to a decent degree. Although, some facilities were dated.

8

Greg

Sep 21, 2024

·

Stayed 2 nights

Property was under Reno’s which was not indicated on booking. Facilities were fairly dirty and inconvenient as a result

10

Heather

Mar 26, 2024

·

Stayed 1 night

Very friendly staff, clean and quiet.

6

Michelle

Jun 22, 2023

·

Stayed 2 nights

More of a motel. Our reservation was for four people yet we had 3 towels and 3 washcloths. The room was wiped down in the obvious areas but there were spiderwebs in the windows, lots of old dust near and behind the dresser. Would not stay again.

10

Sinthi

Feb 17, 2024

·

Stayed 1 night

Convenient location and clean rooms

10

Inga

May 27, 2024

·

Stayed 1 night

Nice, simple, CLEAN updated rooms. Great front desk staff. Property is older but very quiet at night…despite being on the main drag.

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AI-generated summary based on recent guest reviews

Rooms

Room sizes and layouts vary, with comfortable beds, some spacious suites, balconies, and mountain views. Several mention very small bathrooms with sinks outside, dated decor, thin walls or hallway noise, and occasional temperature control problems.

Related guest reviews

6

Elya

May 25, 2024

·

Stayed 1 night

Small suites, pricy and sink outside the bathroom kind of weird. They offer a small keurig inside the suite that doesn’t work. But who’s spending time inside a hotel room in Banff?? Still, so pricy

6

Niraj

Mar 31, 2024

·

Stayed 2 nights

The room was too noisy. We cannot sleep for whole night. The heater, fridge and doors of other room were too noisy. It was not relaxing stay. The price was too high if we compare all above.

4

Idfa

Aug 4, 2025

·

Stayed 2 nights

The room and the hotel was not worth paying $879.55 per night. The bathroom was tiny, the sinks were on the outside. Overall the room did not feel luxurious at all, their service wasn’t great either. The location is good and the pool was okay.

6

Michael

Mar 13, 2023

·

Stayed 2 nights

Disappointing - Staff didn\'t seem to care that the room was Sauna temp Spent two nights sleeping in a sauna! For some reason the air-conditioning was not working properly. Note the photo. Even with the air turned to cold and set all the way down the room did not get below 24C. We called three times to have someone look at it and three times the front desk person came up and poked at the thermostat but nothing changed. When we brought it up at check out it was just LAUGHED OFF as "that\'s something that happens when it gets cold". It was only about -5C so I guess this happens a lot at this hotel... in the mountains... in winter. Disappointing.

10

Joe

Oct 15, 2024

·

Stayed 1 night

One night stay in Banff was very nice, with a large room, comfortable bed, good view of the mountains from our window and easy access to stores and restaurants we were very pleased

4

Ma Veronica

Nov 11, 2023

·

Stayed 1 night

I didn't like the airconditioning. We weren't able to sleep because of how hot it is. We already lowered the temperature and the lowest it can get is 15 degrees. We woke up sweating and its 27 degrees. We had to open the door in the balcony just so we can sleep and get some cold air.

6

Mark

Nov 4, 2023

·

Stayed 3 nights

Didn't like the sink being outside the ridiculously small bathroom/tub/toilet area. Room was huge, no need to have such a small bathroom.

4

Mohamad

Jun 11, 2025

·

Stayed 1 night

With a coffin sized bathroom like that , i wonder if you really need my opinion on the room . It was so small it kept me wondering who did this a freelance architecture student or a bad contractor because no way a true architect who knows dimensions and space usability would have ever done this . Washing basin in the room but not in the bathroom because the hotel is luxurious like that … A bathroom door that would close only if you stand in the shower that’s how tight the bathroom is. And lets not forget the noise at 2AM that would wake you up because you dont really need to sleep as they are still building the hotel and thats more important than your sleep that you have paid for.

10

Alec

Aug 24, 2023

·

Stayed 1 night

We arrived very early to check in and so we were going to ask to leave our bags and explore Banff and come back later and check in. The receptionist was amazing and she actually checked if our room was ready and it was so we got to leave our luggage in our room and go and explore the town . Loved this hotel, very clean and big rooms . Favorite was the balcony in the room and seeing the mountains from there.

10

Mia

Mar 22, 2024

·

Stayed 2 nights

Stayed here for a few nights. Got a room with a mountain view. Much better price compared to other hotels in town. The building is a bit old and the decorations are out dated, but comfortable stay. We enjoyed the swimming pool, hot bath and sauna. Most hotels in town don't have sauna. It's on the uptown area so needs a little bit walking to the shopping or restaurants, but we didn't mind it. Parking was underground, which is very convenient. Definitely recommend this place

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful, and accommodating, with assistance on early check-ins, local tips, and logistics. A few guests reported lapses such as poor service, supply oversights, billing confusion, or an incorrect wake-up call.

Related guest reviews

2

Andrew

Apr 9, 2023

·

Stayed 1 night

They are all mixed up in the billing a big mess still waiting to be resolved very upset. I reserved 2 rooms one for me and my spouse for 2 nights and one night for my son. I stated on arrival that I was paying for the 2 rooms as my son just had a birthday and the free room was for that.They billed him for half of my stay (one night) and billed me for all three what a mess still not fixed although on departure told me all fixed.

10

Sonya

Aug 8, 2023

·

Stayed 1 night

Exceeded expectations! Extremely friendly staff that went above and beyond.

4

DOODNAUTH

Jul 3, 2024

·

Stayed 1 night

The service is poor for what they charge.

10

Jovan

Feb 16, 2024

·

Stayed 5 nights

Great location and super friendly staff.

10

Dean

Jul 22, 2024

·

Stayed 1 night

The staff were amazing and so helpful from the moment of arrival. We arrived early and they gave us a parking pass so we didn't have to worry about parking. They contacted us when our room became available. They also helped with tickets and transportation to the Banff Gondola sunset times.

10

Josh

Feb 5, 2024

·

Stayed 1 night

Fantastic property with an amazing staff. So nice and helpful.

10

Scott

Aug 24, 2024

·

Stayed 1 night

Staff were absolutely top drawer! They

6

Carmencita

Jul 10, 2023

·

Stayed 2 nights

The hotel staff should provide the allotted supplies of bath towels, coffee cups, sugar, whiteners, etc without us calling the front desk.

10

Alec

Aug 24, 2023

·

Stayed 1 night

We arrived very early to check in and so we were going to ask to leave our bags and explore Banff and come back later and check in. The receptionist was amazing and she actually checked if our room was ready and it was so we got to leave our luggage in our room and go and explore the town . Loved this hotel, very clean and big rooms . Favorite was the balcony in the room and seeing the mountains from there.

10

Lauren

Jun 14, 2025

·

Stayed 3 nights

Great location, comfortable beds and super helpful staff.

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AI-generated summary based on recent guest reviews

Location

Consistently praised as walkable to downtown Banff and bus stops, with a few noting it is slightly away from the busiest area.

Related guest reviews

10

Danna

Apr 20, 2023

·

Stayed 1 night

Easy to find friendly staff walking distance from most things.

10

Jovan

Feb 16, 2024

·

Stayed 5 nights

Great location and super friendly staff.

10

Catherine

Mar 14, 2024

·

Stayed 2 nights

Great location. Bed and room was very comfortable. Dan at the front desk was super helpful.

8

Sheila

Jul 30, 2024

·

Stayed 1 night

Staff were friendly and welcoming. The room was clean and spacious. It was easy to find as it was located along Banff Avenue but slightly away from all the hustle and bustle. I do wish they provided at least a bottle of drinking water. Overall, it was a great experience and will definitely stay here again.

6

Scott

Jun 28, 2024

·

Stayed 1 night

Nothing unique or redeeming about the property. A typical over priced Banff hotel. Front desk individuals were friendly and provided good service. Biggest detractor in addition to the prices as it was little further of a walk to a downtown Banff

10

Casey

Jun 29, 2024

·

Stayed 3 nights

Great location. Minutes walk from everything. The staff was super nice and welcoming. Helped us with any questions we had about the area and hikes. Room was clean, quiet, and comfortable.

8

Liang

Jun 21, 2024

·

Stayed 4 nights

Great location.

10

Jane

Oct 23, 2023

·

Stayed 2 nights

very nice hotel, good location ...........walking to all !! Staff very helpful and friendly . I would recdommend this hotel

8

Sheri

Feb 23, 2024

·

Stayed 2 nights

Great stay here. Quiet and comfortable. Easy walk to downtown Banff.

10

Cheryl

Jun 28, 2023

·

Stayed 3 nights

Great location

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AI-generated summary based on recent guest reviews

Dining

On-site dining is limited: several note no breakfast and a closed or absent restaurant, though a few mention an on-site option or nearby choices. Experiences with a recommended restaurant were mixed.

Related guest reviews

10

SUBRAMANIAN

Feb 10, 2024

·

Stayed 2 nights

Great property except no restaurant!!

8

Erik

Jun 6, 2024

·

Stayed 2 nights

Other than there was no breakfast included it was a nice stay

8

Anne

Jun 27, 2024

·

Stayed 2 nights

Very large room, with separate bedroom & living area. Friendly & helpful staff. No safe in the room. No dining in the hotel. Washing machines not working. A bit far to walk to downtown. Too many steps to our room, all on the 2nd floor, not the stairs from one floor to the next floor.

10

Radhika

Aug 16, 2024

·

Stayed 2 nights

Very friendly staff, clean property, spacious rooms, good restaurant on-site

10

Patricia

Jul 14, 2025

·

Stayed 5 nights

Hotel novíssimo, com poucas semanas de uso. Super bem localizado no melhor ponto de Banff. Instalações super confortáveis, modernas e de bom gosto. Dois pontos a melhorar: o chuveiro é ruim (sai pouca água, um sacrifício lavar cabelo longo) e o restaurante indicado pelo hotel (The Fat Ox) é péssimo (me serviram frango cru) e caro. Recomendo muito.

10

bryan

Jan 22, 2024

·

Stayed 2 nights

Very nice stay. Great location within easy walking distance to Banff center. Suite was spacious. Pool area was good. Only issue was some disappointment that the attached restaurant was closed.

8

Victor

Mar 11, 2024

·

Stayed 2 nights

Good stay although restaurant was under renovations, and hotel looks quite old

10

rosendo

Jun 2, 2025

·

Stayed 3 nights

Very quiet and peaceful despite current renovation.Our room 2beds with a mountanview was overall great design. Although our bathroom space was small and tight squeeze for the toilet bowl and door. Aircon worked. Love the bedsheets and firm beds. Nespresso was a great help us wake us up with great coffee as I watch from the balcony. Parking was good though small for entrance with our 2025 SUV rental. We missed the pool and spa as it was closed not to open til June 25. Kudos to the staff. Front manager Mark was super nice and accommodating from the start. He even showed me the pool under construction as was advertised in the website. He gave us our Roam bus tickets as complimentary .The Hotel was close to almost anything so the location was perfect. The fat Ox served us breakfast that was so great. I highly recommend this hotel hoping that the pool and spa opens to the guest

10

Steven

Aug 14, 2023

·

Stayed 1 night

Great Hotel, Wonderful Staff, clean rooms, great location you can walk to a lot. The restaurant was absolutely amazing. The staff and food I can't say enough very very good.

10

Stacy

Jun 21, 2024

·

Stayed 6 nights

The hotel was undergoing a major renovation project, so there was lots of noise and activity throughout the day, but all was quiet during the evening. We missed having a restaurant available for breakfast, buy it wasn’t too far to walk downtown.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $626
18 $287	19 $292	20 $291	21 $300	22 $291	23	24 $547
25 $271	26 $270	27 $268	28 $268	29 $268	30 $493	31 $354

Su	Mo	Tu	We	Th	Fr	Sa
1 $260	2 $260	3 $261	4 $261	5 $260	6 $365	7 $374
8 $259	9 $268	10 $262	11 $261	12 $262	13 $371	14 $358
15 $261	16 $257	17	18	19 $262	20	21 $365
22 $255	23	24 $256	25	26 $252	27	28 $374
29 $265	30 $258

High Country Inn

Prices for High Country Inn

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About this property

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