Tree Inn & Suites Albuquerque.

No pool. Toilet barely flushed. No kleenex, no iron, no hairdryer. Rusty hangers. Tv remote did not work, got a replacement from front desk and still did not work, I had to use buttons on tv itself. Had to go through a list of 8 passwords that front desk gave to try to connect to wifi. A random black hair on the bottom bath towel, that were stacked. Cheap chemical filled toiletries. All electric outlets missing covers. Front door knob and bedside lamp covered in electric tape. No phone in room. Exposed wires on ceiling and wall. Not enough plug ins for appliances, had to unplug tv to use microwave. Door lock was difficult to open with physical key (no card key). No ice machine and coffee was served in small thin plastic (water)cups that front desk girl warned me to be careful, cuz i could get burned.

Just stay away. Pretty sure this is low income housing at its best. We got what they call a suite. Outlets didn't work, refrigerator didn't work... Everything about this place was wrong. Smoke detector's gone, whole thing walls, see if your curtains... Dirty everywhere... Everywhere. Just don't. We thought it was a mom and pop motel but shame on us for not mapping it with Google Earth.

Not only was the property unsafe it didn't have anything that the advertisement said we were supposed to get to queen beds and a sweet and we ended up in a smaller room with two double beds filthy as heck and roaches in the drawers the bathroom ceiling look like it was going to cave in the receptacles for the electric were all missing holes in the walls duct tape on the door and no towels no soap or shampoo no bucket for eyes and when we try to get toilet paper they wanted to charge us $2 for a roll mind you we paid $145 just for two nights and we couldn't even get a roll of toilet paper I took a lot of pictures so I have proof to back up what I'm saying the floors were so dirty that it turned my water that I brought a mop and mop bucket to clean my room a sludgy black it was so gross but last minute we had to stay but never again I want anybody that stays here to look at the rooms before you rent it because they are really really bad also a lot of suspicious activity going on here whenever I had set my husband to the office to get towels because there was no towels they did leave us one towel all the towel hangers were broken off the walls and the toilet paper holder was broken off the walls leaving holes I just can't believe how bad it was I've never stayed in a place so bad I even want to report them from to the code enforcement cuz it's dangerous and they have children that stay here the electricity receptacles were missing the covers the microwave didn't have the plate t

The staff was awesome and I've stayed in worse places. Housekeeping could have done a better job since I had to clean all handles and light switches. I was very disappointed that the pool was not available. The water pressure was minimal and the water was lukewarm. The new management management is doing a good job at keeping the place safe and trying to clean the place up.

- The front desk is not friendly - At check-in, you need to sign a document with many initials (agreeing to pay a penalty if you don't clean the room before checking out). - the worst bathroom ever. The toilet tissue holder is broken; shower nobs are stained; no trash bin in the bathroom - two towels are given for 2 people; no room service; if you need more towels, go to the front desk and ask. The bed sheet has a bloody stain on it and is dirty. - microwave's rotating plate inside is missing; so you can't use it - small cockroach inside the bedsheet and on the floor. - clean the room, take your trash to the dumpster by yourself; or else your $100 security deposit will be confiscated. Imagine you are cleaning the hotel room when it should be done by room service. - This was the worst hotel stay experience in my whole life. - I would recommend paying a few $$ more and booking a little bit better hotel if you are tight on budget. - This motel is a big no no.

New management was not ready. Room had no towels, no trash can. Hotel had no kleenex. Refrigerator stopped working causing us to lose our food.

Filthy, cockroaches, bed bugs, house homeless, broken equipment, 1 towel for 2 people for 3 nights the list of what was wrong is very long

You read a lot " if it wasn't for the price it wouldn't be worth it" but wow too many properties are ok with this. It is not ok. Dirty run down, loud dogs and tenants, broken fixtures, toilet not secured, sink doesn't drain, no toilet paper, old stained sheets , locks on door loose. Room gets a once over not a deep cleaning.

Floor was dirty; didn't seem to have been mopped in a while. Several things in room didn't work when I arrived, but staff was very friendly and resposive when I notified them.

You have to know it's going to be bad when you have to sign an agreement at checkin that you won't do drugs, engage in domestic violence, or have 'visitors' after 10pm. Sadly every other option for my one night stay was booked. I even had to take all of my toiletries to the room myself. And YES, I mean ALL; tp, soap, remote, etc. The irony was that there was no garbage can in the room to place my bag after I 'unpacked'.

When I stayed there for the last 2 days I tried to tolerate it so I wouldn't have to go to another place again so I went ahead and made two more days reservation then I got a knock on the door by one of the staff that said that they were not going to honor expedia's price that I paid so I wanted my money back instead of giving my money back they said that I could just stay there by that time I wanted to leave and then they wouldn't give me my money back this place is so dirty I had roaches in my room I took a lot of pictures so that I could prove my point but they wouldn't even look at them because they already know it was no toilet paper or towels in my room and they said that I had to pay for the toilet paper $2 at $83 a night you would think they would give you toilet paper the smell in there was so bad me and my husband actually scrub the walls and the bathtub and wash the sheets and blanket that was on the beds I will never stay at this place again if they remodel it maybe it would look decent but like half the rooms are torn apart like they're fixing it but I hadn't seen anybody fix any of the rooms while I was there it's really bad.

Friendly efficient check in. Room was spacious and clean. Not the most modern, but perfect for an overnight stay, and close to everything. Check out was a breeze, super friendly staff. Would stay again.

Please do not stay here. The pictures are deceiving. They rooms smell, have stains, and pad locks as door protection. Rooms smell like cigarettes and the ac had duct tape.

- The front desk is not friendly - At check-in, you need to sign a document with many initials (agreeing to pay a penalty if you don't clean the room before checking out). - the worst bathroom ever. The toilet tissue holder is broken; shower nobs are stained; no trash bin in the bathroom - two towels are given for 2 people; no room service; if you need more towels, go to the front desk and ask. The bed sheet has a bloody stain on it and is dirty. - microwave's rotating plate inside is missing; so you can't use it - small cockroach inside the bedsheet and on the floor. - clean the room, take your trash to the dumpster by yourself; or else your $100 security deposit will be confiscated. Imagine you are cleaning the hotel room when it should be done by room service. - This was the worst hotel stay experience in my whole life. - I would recommend paying a few $$ more and booking a little bit better hotel if you are tight on budget. - This motel is a big no no.

This place is so disgusting. Where do I even start. As soon as you open the door the smell knocks you over. It is absolutely pungent and made for a terrible night breathing it in. There are stains all over the walls- some kind of mystery brown splatter. The sink wasn't even clean, there was hair and toothpaste from previous guest. The parking lot is full of tweakers and cars with the windows broken out. There are units with the door locks missing. Not only is this place foul in the worst ways, but it feels very unsafe as well. My husband joked that we might actually get murdered here. We survived, hardened and a little scarred.

Holes in the wall, prison towels

Filthy, cockroaches, bed bugs, house homeless, broken equipment, 1 towel for 2 people for 3 nights the list of what was wrong is very long

Friendly staff and clean facility

Over an hour to check in, have policy not to smoke and rooms stink of cigarette smoke and gets worst ones you turn on the a/c, halls have urine smell, cigarette burns, curtains dirty and don't close. I can keep going but the bottom line just don't stay at all. Also they don't reimburse if you want to check out early.

Nothing about this property was like pictures showed. Bathtub was dirty. You could see through cracks in doors. Staff wasn’t friendly.

No pool. Toilet barely flushed. No kleenex, no iron, no hairdryer. Rusty hangers. Tv remote did not work, got a replacement from front desk and still did not work, I had to use buttons on tv itself. Had to go through a list of 8 passwords that front desk gave to try to connect to wifi. A random black hair on the bottom bath towel, that were stacked. Cheap chemical filled toiletries. All electric outlets missing covers. Front door knob and bedside lamp covered in electric tape. No phone in room. Exposed wires on ceiling and wall. Not enough plug ins for appliances, had to unplug tv to use microwave. Door lock was difficult to open with physical key (no card key). No ice machine and coffee was served in small thin plastic (water)cups that front desk girl warned me to be careful, cuz i could get burned.

Just stay away. Pretty sure this is low income housing at its best. We got what they call a suite. Outlets didn't work, refrigerator didn't work... Everything about this place was wrong. Smoke detector's gone, whole thing walls, see if your curtains... Dirty everywhere... Everywhere. Just don't. We thought it was a mom and pop motel but shame on us for not mapping it with Google Earth.

Place was pretty old and the front desk was not very helpful and rude. We almost didn't get our room, they closed the front desk at 10pm, been traveling and we got there at 9:50pm, they were able to check us in. No trash can in the room

There was nothing that I liked about this place it was so dirty it had roaches in the room they had to move me three times because the first room wouldn't open the second room smelled really bad and also had mildew all over the light fixture was hanging and the smoke alarm was missing the third room wasn't any better it looked like the roof was going to cave in in the bathroom and the walls had holes in them no towels no bucket for ice no soaps it was just the worst day ever when I tried to get toilet paper for a room they said that I had to pay $2 a roll can you believe it they charge you for a room and you have to pay $2 for a roll of toilet paper.

You read a lot " if it wasn't for the price it wouldn't be worth it" but wow too many properties are ok with this. It is not ok. Dirty run down, loud dogs and tenants, broken fixtures, toilet not secured, sink doesn't drain, no toilet paper, old stained sheets , locks on door loose. Room gets a once over not a deep cleaning.

The rooms were sub par & the roof in the bathroom of one room collapsed on the first night. I will never return or use Hotels.com again.

Noise all night, very dirty, expensive, not worth paying.

Nothing about this property was like pictures showed. Bathtub was dirty. You could see through cracks in doors. Staff wasn’t friendly.

You have to know it's going to be bad when you have to sign an agreement at checkin that you won't do drugs, engage in domestic violence, or have 'visitors' after 10pm. Sadly every other option for my one night stay was booked. I even had to take all of my toiletries to the room myself. And YES, I mean ALL; tp, soap, remote, etc. The irony was that there was no garbage can in the room to place my bag after I 'unpacked'.

Front door to room falling apart, uncomfortable beds, cheap pillows, roaches in paintings on walls, don't stay here find somewhere else or pay the extra money for a better room

When we arrived, many angry people were in the lobby. Desk personnel informed us that they had no rooms left. We confirmed, called twice to make sure we had rooms. Not sure what is up with them. We had to book at the Ramada Inn down the street.

It took over an hour for me to check in. The clerk was very disorganized and complained about not being her shift.

staff is amazing

There was not staff available to get towels or toilet paper from, I had to go buy my own. Definitely not returning.

I was misinformed on check in time and showed up early. The owner Alex made sure to take good care of us. He is friendly, very responsive to all his customers needs and comfort of our stay. I recommend choosing to stay here. Nice room, comfortable and affordable.

DO NOT STAY! Major scam. This place would not honor our reservations. For those that were able to walk in and get rooms they were charged $100 cash only deposit. They have a housekeeper who they send into the room to ‘sniff’ the room before and after your stay and they would not release the cash deposit because the room smelled. We made our reservations through Expedia. Called to confirm and were told yes we had a room. The day we actually got to the hotel we were turned away because they sold out of rooms. Such a scam. Rent somewhere else!

100$ deposit ok but bad Idea l gave cash.. then the morning after no one to give it back.. wait more than 2 hours

We could not check in. Front desk closed & tried calling & no answer. Had to go somewhere else. Expedia did not say when I booked that front desk closed at 7 when I booked it after 9.

This is NOT a hotel in the traditional sense. This is a rooming house. There is NO priority given to those with confirmed reservations. If a tenet has left, they may have a room for you, in which case all adults will be asked to sign ridiculous forms. There is a $100 CASH only deposit required. There is no maid service. Guests must clean their own rooms and take their own trash to a dumpster on the premises.

This reservation was made in June for the express purpose of having a place to stay the night before the annular eclipse. I chose the pay at the hotel option. About an hour before we arrived on our drive down from Denver, I called the hotel to let them know we would be arriving at about 7:15 pm. I was informed then that they were sold out and had no room for me because Hotels.com had not called them when the reservation was made to confirm availability. I still drove to the hotel to see what I could do. After standing around for 15 minutes with absolutely no movement in the line of customers waiting to check in, listening to the desk clerk give the same excuse to someone at the counter over a reservation made through Expedia and my wife coming out of the employee restroom saying "We're NOT staying here" because of the non-cleanliness, I left. I ending up staying next door, in a less than desirable room, for $250 for the night, much more than what I had expected to pay at Tree Inn & Suites. In my opinion, they turned away Pat At Hotel reservations in order to sell the rooms at double or triple the price because of the eclipse and Balloon Festival, which is big in Albuquerque. I feel this hotel should not be listed on Hotels.com. They do not honor reservations made through your website, so you are doing your customers a disservice by continuing to list rooms for this hotel. This was by far my worst hotel experience.

Friendly efficient check in. Room was spacious and clean. Not the most modern, but perfect for an overnight stay, and close to everything. Check out was a breeze, super friendly staff. Would stay again.

Just stay away. Pretty sure this is low income housing at its best. We got what they call a suite. Outlets didn't work, refrigerator didn't work... Everything about this place was wrong. Smoke detector's gone, whole thing walls, see if your curtains... Dirty everywhere... Everywhere. Just don't. We thought it was a mom and pop motel but shame on us for not mapping it with Google Earth.

Not only was the property unsafe it didn't have anything that the advertisement said we were supposed to get to queen beds and a sweet and we ended up in a smaller room with two double beds filthy as heck and roaches in the drawers the bathroom ceiling look like it was going to cave in the receptacles for the electric were all missing holes in the walls duct tape on the door and no towels no soap or shampoo no bucket for eyes and when we try to get toilet paper they wanted to charge us $2 for a roll mind you we paid $145 just for two nights and we couldn't even get a roll of toilet paper I took a lot of pictures so I have proof to back up what I'm saying the floors were so dirty that it turned my water that I brought a mop and mop bucket to clean my room a sludgy black it was so gross but last minute we had to stay but never again I want anybody that stays here to look at the rooms before you rent it because they are really really bad also a lot of suspicious activity going on here whenever I had set my husband to the office to get towels because there was no towels they did leave us one towel all the towel hangers were broken off the walls and the toilet paper holder was broken off the walls leaving holes I just can't believe how bad it was I've never stayed in a place so bad I even want to report them from to the code enforcement cuz it's dangerous and they have children that stay here the electricity receptacles were missing the covers the microwave didn't have the plate t

Terrible environment

The staff was awesome and I've stayed in worse places. Housekeeping could have done a better job since I had to clean all handles and light switches. I was very disappointed that the pool was not available. The water pressure was minimal and the water was lukewarm. The new management management is doing a good job at keeping the place safe and trying to clean the place up.

This is a dangerous area to stay in Albuquerque. When i showed up, there were many, many unhoused people walking around the property. After calling other hotels, a local told me i should definitely get out of that area of town. Not safe. Just a warning to out of state travelers. I did notice while i was making arrangements for another place to stay, several out of state vehicles showed up, then left promptly.

This place is so disgusting. Where do I even start. As soon as you open the door the smell knocks you over. It is absolutely pungent and made for a terrible night breathing it in. There are stains all over the walls- some kind of mystery brown splatter. The sink wasn't even clean, there was hair and toothpaste from previous guest. The parking lot is full of tweakers and cars with the windows broken out. There are units with the door locks missing. Not only is this place foul in the worst ways, but it feels very unsafe as well. My husband joked that we might actually get murdered here. We survived, hardened and a little scarred.

Filthy, cockroaches, bed bugs, house homeless, broken equipment, 1 towel for 2 people for 3 nights the list of what was wrong is very long

You read a lot " if it wasn't for the price it wouldn't be worth it" but wow too many properties are ok with this. It is not ok. Dirty run down, loud dogs and tenants, broken fixtures, toilet not secured, sink doesn't drain, no toilet paper, old stained sheets , locks on door loose. Room gets a once over not a deep cleaning.

We left didn’t check in didn’t like the atmosphere and was dirty. Waiting for them to credit me.

No pool. Toilet barely flushed. No kleenex, no iron, no hairdryer. Rusty hangers. Tv remote did not work, got a replacement from front desk and still did not work, I had to use buttons on tv itself. Had to go through a list of 8 passwords that front desk gave to try to connect to wifi. A random black hair on the bottom bath towel, that were stacked. Cheap chemical filled toiletries. All electric outlets missing covers. Front door knob and bedside lamp covered in electric tape. No phone in room. Exposed wires on ceiling and wall. Not enough plug ins for appliances, had to unplug tv to use microwave. Door lock was difficult to open with physical key (no card key). No ice machine and coffee was served in small thin plastic (water)cups that front desk girl warned me to be careful, cuz i could get burned.