Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and when is it served?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of CAD 75 per accommodation, per stay, with a maximum charge of CAD 175 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details should be confirmed with the property.

Where is the property located in relation to key landmarks?

The hotel is located in Nepean, Ottawa, within a 15-minute drive of Canadian Tire Centre and Rideau Canal. It is approximately 11.3 miles from Parliament Hill and 12.6 miles from Byward Market Square.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. There is no charge for children under a certain age, but specific age limits should be confirmed with the property.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for detailed information and any associated costs.

Hyatt Place Ottawa West Hotel

Average nightly price at Hyatt Place Ottawa West by month, last 12 months (USD)
Month	Average price
January	$128
February	$129
March	$133
April	$142
May	$203
June	$167
July	$170
August	$168
September	$161
October	$157
November	$141
December	$128

What guests think

At Hyatt Place Ottawa West, travellers consistently highlight very clean, modern rooms with comfortable beds and useful seating areas, friendly staff, and a convenient location near highways and the Canadian Tire Centre, with breakfast included adding strong value.

However, the complimentary breakfast area frequently feels overcrowded, with lines, tight seating, and occasional restocking delays. Noise from youth sports teams or hallways affects some stays, and a few guests report maintenance or housekeeping lapses, like leaky or dirty pools, shower issues, or inconsistent room servicing. Overall, expect a clean, modern, family‑friendly stay with solid value off‑downtown.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and fitness room are appreciated, though the pool is sometimes small, cold, or reported dirty; parking is easy. An on-site bar/restaurant and the restaurant next door add convenience, but service can be limited or slow.

Related guest reviews

10

Saraswati

Jul 28, 2025

·

Stayed 2 nights

Loved that we were able to get food in the hotel up until 10:30pm. Beds were comfortable. We had a room 2 beds and a pull out sofa and we had enough space for a family of 4. Staff was so friendly and accommodating. They service took the experience to the next level. I have stayed in some high end hotels and the service wasn't at this level. Even the housekeeping were pleasant. We were disappointed with the pool. It was dirty. I didn't need to beg my kids to get out of the pool. They were out in less than 15mins.

10

Normand

Aug 4, 2025

·

Stayed 1 night

Parking, pool and breakfast were excellent

10

Corinna

Sep 3, 2025

·

Stayed 2 nights

Front desk staff upgraded our room for free. Breakfast was good. Hotel was quiet. The onsite gym was one of the better ones I’ve used.

10

Tina

Jul 25, 2025

·

Stayed 1 night

Beautiful eco friendly hotel. Top of the line fitness room. Nice pool. Breakfast which is included was excellent.

10

Pierre-Marc

May 13, 2025

·

Stayed 1 night

Hôtel assez récent - tout est parfait, seul bémol la température de la piscine assez froide

Translate

10

Allison

Jan 1, 2026

·

Stayed 1 night

Staff was friendly, rooms were very clean and well equipped. Pool was great, wish there was a jacuzzi though! Overall, would definitely recommend and we’ll likely stay again.

8

Cheryl

Sep 5, 2025

·

Stayed 2 nights

The hotel had spacious rooms, very good breakfast, nice bar/restaurant area. The service could’ve been better in the bar/restaurant area as getting waited on was a little slow. Although the food was delicious. The main downfall was the coffee maker in our room. It was really nasty and dirty, we put through 3 cups of hot water and there was still gross stuff coming out into our cups so needless to say we did not use that.

8

Kennith CM

Nov 15, 2024

·

Stayed 3 nights

Hotel room is spacious, plenty of parking spots. Indoor Pool & exercise room are above average. Breakfast area is not very big but they have different areas to dine, it’s just not very convenient; foods are good with slightly change each day.

10

Helen

Jan 25, 2025

·

Stayed 3 nights

Like the pool and fitness center. The Breakfast included and very good. The parking is free and a pleasure. The rooms are clean and comfortable.

8

Stacey

Sep 24, 2025

·

Stayed 3 nights

Large, clean rooms with convenient parking. Breakfast was okay but nowhere near enough seating and long lines. Pool is very small and not super clean. No complaints about anything else at this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a strong point across reviews, with rooms and common areas often described as spotless and modern. A few guests noted issues such as bathroom mildew or leaks, dusty bedding, or inconsistent housekeeping on multi-night stays.

Related guest reviews

2

Ronald

Dec 16, 2024

·

Stayed 3 nights

No maid service

10

Gavin

May 11, 2025

·

Stayed 1 night

Our room and the whole hotel was very clean and seems newly renovated. Staff was very friendly and helpful. Would definitely stay here again.

6

Riham

Dec 1, 2024

·

Stayed 1 night

The hospitality was great ,but my concern was that the carpets were not vacuumed properly.

8

Cheryl

Sep 5, 2025

·

Stayed 2 nights

The hotel had spacious rooms, very good breakfast, nice bar/restaurant area. The service could’ve been better in the bar/restaurant area as getting waited on was a little slow. Although the food was delicious. The main downfall was the coffee maker in our room. It was really nasty and dirty, we put through 3 cups of hot water and there was still gross stuff coming out into our cups so needless to say we did not use that.

10

Amanda

Nov 15, 2025

·

Stayed 1 night

Spotless

10

Louise

Sep 29, 2025

·

Stayed 1 night

Great room and very clean

10

Matthew

Sep 9, 2025

·

Stayed 2 nights

Very clean hotel and room. Rates are very competitive. I spent 3 days in Ottawa, and looked forward to returning to my room each night. I will definitely stay here next time Im in town.

10

Amy

Jan 13, 2026

·

Stayed 1 night

Friendly staff; large clean room & bathroom.

4

Ronald

Dec 16, 2024

·

Stayed 5 nights

We spent 5 nights Out room was never cleaned We had to ask for towels and to empty garbage Linens never changed

6

Owen

Sep 23, 2025

·

Stayed 1 night

shower surround had bad mildew and was gross looking. The pool was disgusting, snot, bugs and hairballs floating around in water. Water looked green and made skin itchy, was rust on metal objects in pool area Room layout was nice beautiful view of the hills in Quebec with if window

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, many with a separate seating area and comfy beds; some enjoy upper-floor views. Downsides include occasional hallway/team noise, AC or Wi‑Fi issues, and some layouts or sofa beds feeling less comfortable.

Related guest reviews

10

Naomi

Dec 21, 2025

·

Stayed 1 night

I stay at this hotel a lot. It’s clean and modern. The layout of the room is great with a living room with bench seating. Great breakfast included.

10

Jeff

Jul 28, 2025

·

Stayed 3 nights

Hotel seemed on the newer side and room was clean and quiet. Great view from the 6th floor. Lots of parking which was included. My family also really enjoyed the breakfast. We will be back I'm sure.

10

Kim

Jul 19, 2025

·

Stayed 1 night

Loved our room - with extra living space

8

Dr. Peter

Sep 7, 2025

·

Stayed 1 night

Temperature in room was difficult to control-air conditioning was to loud interrupting sleep.

6

Louise

Oct 14, 2025

·

Stayed 1 night

Pleasant lady at front desk upon arrival. Quick checking. Wasn’t able to connect to hotel Wi-Fi. Shower door wouldn’t stay shut unless I put a face cloth in the floor railing to keep it from running open. Noisy air conditioning would blow over our heads and faces above bed. HUGE lineup for breakfast ran into lobby hall. Very poor design to go get breakfast items. ‘Traffic jam’ and really not efficient. Very chaotic. However, staff did their very best to replenish food items as quickly as possible when they ran out of them. Ran out of scrambled eggs which were replaced by what appeared to be ‘fried’ eggs.

6

Souparno

Feb 14, 2026

·

Stayed 1 night

The room we stayed in was quite small. Missing hot water kettle or iron / steamer for clothes out of the bag.

10

Carolyn

Jul 1, 2025

·

Stayed 1 night

Very nice hotel. Spacious room also with a couch/lounge area.

10

Katarzyna

Nov 23, 2025

·

Stayed 1 night

Room was great. Bed was comfortable. Bathroom was super clean. Staff was welcoming. I will stay here again. Highly recommend.

10

Kim

Oct 17, 2025

·

Stayed 1 night

Beautiful spacious room. Loved the large window. Comfortable bed. Nice bathroom. I wish all hotels were this nice.

4

Pamela

Oct 7, 2025

·

Stayed 1 night

Breakfast and parking was included which was great. We were placed on the first floor next to an elevator two entrances and the oooland it was really noisy and loud late through the night. We asked to be moved the next day due to the noise. Also the front desk staff was asked specifically to charge our stay on a specific credit card and they charged the card used to book the hotel instead which was inconvenient. We were disappointed there was no streaming services such as Netflix and Prime which is usually standard in hotels in this price range. Hotel is located next to main roadway and construction was going on everywhere so traffic flow was horrible. Overall not happy with our stay and would not stay here again 👎

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, accommodating, and efficient, with smooth check-ins and occasional complimentary upgrades. A minority report front-desk errors, overbooking or billing problems, limited response to noise complaints, or housekeeping/privacy lapses.

Related guest reviews

2

Michael

Nov 5, 2025

·

Stayed 1 night

The incompetence of the front desk staff is unbelievable. Two separate stays within a week and two separate people without a clue as to what they're doing.

10

Tanya

Aug 26, 2025

·

Stayed 1 night

Amazing staff

2

Robert

Aug 20, 2025

·

Stayed 1 night

I thought long and hard before posting this but I’m still frustrated and angry about my booking at this hotel. I was travelling as part of a party of 5, we had booked two rooms each with 2 beds. The booking was made 4 months ahead and paid in full at that time. 15 minutes before we arrived at the hotel after a long flight we were called and told they did not have the rooms we booked and instead offered to “upgrade” one room to a king room with a sofa bed, in other words 3 beds and a sofa bed. I asked for what I had booked and was told they had been over booked and could not give is the 4 beds booked. I received no substantive apology and the staff kept hammering away that we had an “upgrade”. Had I had more notice I could have booked another hotel but at such short notice there were few options. Worst hotel experience for a long time!

10

Harun Bugra

Apr 19, 2025

·

Stayed 1 night

Receptionist was great and very helpful!

6

Luc

Sep 8, 2025

·

Stayed 2 nights

The Hotel is conviently located close to the highway but far enough to not be noizy. Check-in was quick and courteous. The breakfast buffet is good, alot of choices and pretty good food. My only concern is also a warning, housekeeping will still enter your room even if you have the do not disturb sign, we were staying only 2 night and on the first afternoon, having gone to bed late, we slept in in the afternoon. Housekeeping still tried to enter our room, fortunately we had put the door stopper otherwise they would of barged in while we were in bed. Definitely unprofessional.

4

Vicki

Jan 3, 2025

·

Stayed 1 night

We stayed for 1 night and unfortunately there was a hockey tournament staying as well. I've stayed in all the Bells Corners hotels while visiting family over the years and I have NEVER had such an awful experience with hockey tournament guests before (or the inaction of the hotel staff). We were placed on the 2nd floor and pre-teen boys were permitted to run up and down the hallway, yelling, and slamming doors until 1am. We called the front desk a couple of times who said they'd "send up security", at which point the noise would stop for a few minutes and then resume (presumably after the "security" left). I won't spend time here complaining about the selfish and ignorant parents who permitted such behaviour from their kids in a public hotel space, but I'll focus on the hotel itself. Hyatt, I'm not sure it takes that much to PLAN for these events and STOP placing regular guests on the same floor as hockey tournament families. Or, have "security" (or someone) posted on the floors permanently for the evening hours to ensure this behaviour doesn't happen. I realize it's all about the money and packing as many people in as you can, no matter what rooms are available, but you've lost a member here and with our friends and family who also choose Hyatt. It's an insult to have had to pay what I did for the pleasure of little sleep and alot of disturbance.

10

Amanda

Apr 21, 2025

·

Stayed 1 night

The team at Hyatt Place Ottawa - West went above and beyond with my stay. I had requested they leave a small welcome note for my 3 year old who was travelling with us, just to make her trip a little extra special. The staff, especially Natalia, not only left an adorable note; but also some cookies and snacks welcoming Madison. She has told everyone about how the hotel was so beautiful and gave her gifts. She was absolutely elated. I cannot recommend this location enough

10

Amy

Jan 13, 2026

·

Stayed 1 night

Friendly staff; large clean room & bathroom.

10

Prince

Jul 17, 2025

·

Stayed 2 nights

Service was top notch.

4

Pamela

Oct 7, 2025

·

Stayed 1 night

Breakfast and parking was included which was great. We were placed on the first floor next to an elevator two entrances and the oooland it was really noisy and loud late through the night. We asked to be moved the next day due to the noise. Also the front desk staff was asked specifically to charge our stay on a specific credit card and they charged the card used to book the hotel instead which was inconvenient. We were disappointed there was no streaming services such as Netflix and Prime which is usually standard in hotels in this price range. Hotel is located next to main roadway and construction was going on everywhere so traffic flow was horrible. Overall not happy with our stay and would not stay here again 👎

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for drivers near Highways 417/416 and the Canadian Tire Centre, with dining and shopping nearby; many find it quiet and accessible. It is outside downtown, so expect a drive to central Ottawa.

Related guest reviews

10

David

Mar 5, 2025

·

Stayed 1 night

Close to NDHQ with a good bar next door.

10

Simon

Nov 6, 2025

·

Stayed 2 nights

Great location, clean property! Highly recommend.

10

Rajesh

Aug 26, 2025

·

Stayed 2 nights

Will remarkably recommend it to anyone visiting Ottawa, which is just 20 minutes away from Downtown.

8

Glenwyn

Aug 2, 2025

·

Stayed 1 night

Close to highway

10

Xiaofu

Aug 3, 2025

·

Stayed 3 nights

The hotel is close to 417 which means you are never too far from downtown. The room was clean and beds were comfortable. Washroom was large and bright. Complimentary breakfast was very good but extremely busy. They weren’t kidding when they recommended getting down there early. The pool looked decent but we didn’t use it.

10

Lori

Oct 22, 2025

·

Stayed 2 nights

Location was great

10

Andrei

Sep 29, 2024

·

Stayed 2 nights

Friendly personnel, clean facility, in a quite area, ample of parking space, very conveniently located by highway 417 leading to the downtown. Kids enjoyed the swimming pool. Breakfast is fair.

10

Elizabeth

Sep 7, 2025

·

Stayed 1 night

Pet Friendly-nice restaurant across the parking lot.

10

Pierrette

Jun 28, 2025

·

Stayed 2 nights

This property was clean and the breakfast was good. It’s location is well suited for Senators fans or Ottawa-area visitors.

10

Christine

Jan 6, 2025

·

Stayed 1 night

Conveniently located close to the highway. Room was spacious and comfortable. Breakfast has great variety. I recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is a major plus and often praised for variety, but repeated complaints cite crowding, lines, tight seating, and occasional lukewarm or limited items and restocking delays. On-site dining is convenient yet limited or slow at times; a restaurant next door helps.

Related guest reviews

10

Francine

Oct 15, 2025

·

Stayed 2 nights

Breakfast could have more healthy options, and the space could be bigger as the tables were too close together.

8

Karen

Jul 17, 2025

·

Stayed 1 night

Nice property - typical for Hyatt Place. Breakfast was good - especially liked the egg bites. It was very crowded though and the times are not great. Ending breakfast at 9 am is not a good idea.

6

Louise

Oct 14, 2025

·

Stayed 1 night

Pleasant lady at front desk upon arrival. Quick checking. Wasn’t able to connect to hotel Wi-Fi. Shower door wouldn’t stay shut unless I put a face cloth in the floor railing to keep it from running open. Noisy air conditioning would blow over our heads and faces above bed. HUGE lineup for breakfast ran into lobby hall. Very poor design to go get breakfast items. ‘Traffic jam’ and really not efficient. Very chaotic. However, staff did their very best to replenish food items as quickly as possible when they ran out of them. Ran out of scrambled eggs which were replaced by what appeared to be ‘fried’ eggs.

10

Pelletier

Aug 1, 2025

·

Stayed 2 nights

Beautiful hotel, great service and what to say about the breakfast. We were there 2 nights and both mornings the breakfast was different (eggs, waffles, sausage, bacon..... everything was yummy)

10

Chantal

Aug 19, 2025

·

Stayed 3 nights

Seul bémol l’affluence au déjeuner… pas suffisamment de quantité à la fois donc on attend pour que les plats se fassent remplir à nouveau afin de se servir Besoin de revoir l’efficacité!

Translate

10

Nikki

Dec 30, 2024

·

Stayed 1 night

Excellent breakfast for an included option!

8

Andrew

Oct 16, 2025

·

Stayed 1 night

Hotel is nice and new. Overall staff was friendly. Breakfast food was bad. There were no plates and when I asked for a plate the staff member seemed like I was annoying them and came back with a plate quite some time later.

10

Wesley

Feb 1, 2025

·

Stayed 1 night

Large room, clean, free breakfast with lots of options. We would absolutely stay again.

8

Emilie

Feb 2, 2026

·

Stayed 2 nights

The room was great, but the breakfast area was too crowded and always running out of stuff.

8

Stacey

Sep 24, 2025

·

Stayed 3 nights

Large, clean rooms with convenient parking. Breakfast was okay but nowhere near enough seating and long lines. Pool is very small and not super clean. No complaints about anything else at this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $235
4 $150	5 $299	6 $312	7 $311	8 $185	9 $176	10 $232
11 $135	12 $163	13 $165	14 $189	15 $272	16 $259	17 $279
18 $129	19 $203	20 $210	21 $226	22 $204	23 $272	24 $260
25 $121	26 $127	27 $203	28 $195	29 $128	30 $158	31 $159

Su	Mo	Tu	We	Th	Fr	Sa
1 $159	2 $159	3 $203	4 $172	5 $195	6 $176	7 $210
8 $159	9 $159	10 $160	11 $161	12 $194	13 $163	14 $200
15 $159	16 $159	17 $160	18 $164	19 $326	20 $272	21 $272
22 $186	23 $159	24 $164	25 $165	26 $272	27 $272	28 $272
29 $253	30 $159

Hyatt Place Ottawa West

Prices for Hyatt Place Ottawa West

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds with Sofa Bed, Accessible, Bathtub

Room, 2 Queen Beds with Sofa Bed

Room, 2 Queen Beds with Sofa Bed, High Floor

Suite, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (High Floor)

Suite, 1 King Bed with Sofa Bed, Accessible, Bathtub

Guest reviews of Hyatt Place Ottawa West

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Ottawa West

Considering this hotel for your Ottawa trip?

Prices for upcoming dates