The Buena Park Hotel & Suites

The staff were friendly and helpful. The check in and check out process was very easy. The pool and hot tub were very nice.

Room general clean , showing its age in the room Bed and pillows comfortable Didnt use pool jacuzzi but it looked clean

Clean room lots of parking

Great room for great price. Only downside is that there is no elevators in the lobby to the second floor. Being a disabled veteran, not really able to climb stairs

Staff very friendly and security patrols property.

Staff is great. The hot tub still not working ( a year later) We visit often and it’s clean, and good location to Knotts.

Rooms was clean. No noise from the freeway i was suprised. Laundry room washers were clean Would stay agian for sure

The only thing bad was the hot tub was not working

The pool was open and felt any one can come in (outsiders) since there was one side of the door open and didn't require a room key card which I found odd since there was no communication towards it when checking in.. The room also had a distinctive smell and supposably said, "no smoking of any kind," but felt like the previous renters did and the suite wasn't very clean. The AC didn't work in the extra spare room and light took a while to turn on by the bathroom sink. Not the greatest place to stay, but close the Knott's.

A lot of parking

The ac worked fine. Only 2 problems, no small wash towels and the floor was so dirty we could not walk barefoot because it would turn the bottom of your feet black with dirt. The floor has a print that it's hard to see the dirt, but it was very dirty once you looked closely or happen to walk on it barefoot.

Ants in the room tub sink tables

The worst experience; it looked very dirty and there were cockroaches. The sofa bed looked like it had been taken from the trash.

There was bugs, the rooms were not cleaned. Blood on the wall.

We've stayed here in the past and had good experiences, but this time the room was filthy with leftover food, dirt and cockroaches.The shower had no water pressure and was only barely warm when it wasn't cold because they ran out of hot water. When I asked if they were having water problems I was told that they don't have big enough boilers, so it's a constant problem. The door was not sealed well enough, so I assume that's why the cockroaches could get in so easily...plus everyone's cigarette and pot smoke. It's supposed to be a non-smoking property with smoking only allowed 100 feet from the rooms, but everyone was smoking right outside their doors. Our neighbors had a party every night complete with ukulele and singing. Ok up until about 9pm, but they had no consideration and kept singing until 1-2am. I called the front desk and they said they would speak to them, but doubt that ever happened. It's a shame that this hotel has gotten so bad because the location and the price are amazing. It's a short walk to Knott's Berry Farm or a very cheap Uber ride (cheaper than the cost of parking for round trip rides). Unfortunately we will not be returning. Hopefully we didn't bring any roach families home in our luggage.

We've stayed here in the past and loved our rooms and the location, but this last trip definitely is making me think ywice about staying here again. Our room had the attempt of being clean, but there was evidence that it hadn't been thoroughly cleaned in a long time. There were pieces of food under the bed and next to the night stand (half of a big cookie and cereal). The room had roaches we had to chase down every morning. The floor tiles were poorly laid leaving gaping dirty cracks. The cracks around the door were huge and since everyone was smoking just outside their doors our room constantly smelled like pot or tobacco. The noise from our partying neighbors had no buffer either. The AC worked great but smelled like mold and mildew, Good thing we brought room spray. We never had hot water, ever, and by our last day we were treated to ice cold showers before checking out. When I tried to bring up my concerns with the front desk, they were ready with their excuses and "apologies" but I could tell she really didn't care. Probably hears the complaints all the time. If we'd had more time, we would've requested a new room but our busy trip did not leave us with time to argue with the front desk and move to a new room. Had we known right away about our roach friends, cold water and inconsiderate loud, smokey neighbors then we would've switched rooms right away. It's a shame a hotel we liked and was so close to Knott's Berry Farm showed us that only part of their hotel is decent.

There was a cockroach in my room and alot of dust under my bed like it has not been swept in a long time! It sounded like the toliet water was running the whole time. Just was not what i expected for the area its surrounded by. My parents had a room on by the office and the shower head was dirty and had dirty water coming out of it!

Need to fix the towel rack so it doesnot fall of the wall and hit someone in the head spray the room more for bugs

I understand now why the room was so cheap. You get what you pay for I guess. I was just hopeful because the photos were nice and they were rated good. The check in was nice and the woman at the front desk had excellent customer service. However when I got to the room I didn’t get to look at it well since we went to medieval times and we got back late and the room was dirty. Everything is just run down. There’s hair in all corners of the room on the bed dirt in drawers a show print on the ceiling the lamp shades are all stained and the “chair” on the top 😬 it was stained with some white stains. I was going to call the front office but the phone had no buttons. I was disappointed and was hesitant to stay the night but I wasn’t sure if I was going to get my money back and we were exhaustedIt.

There was a stain on the bed cover and mold in the shower. In other areas of the bathroom, it could still be seen that mold was cleaned, but not completely.

The room gave the vibe that a second bed was forced into it, and was cramped. One bed was touching the AC unit and led to one of us being sick.

Reserved a king, got 2 queens. Room in need of upgrading. Out dated furniture, paint chips, towel rack broken. Towels were terrible, small, thin and no washcloths. Beds were very comfortable. Nice sheets. Pool/jacuzzi closed at 8!

Stayed for a family vacation. There were seven of us and we booked two triple queen rooms. Both had 2 bathrooms and a queen sofa-bed, so we probably could've just stayed in one. Plenty of room for everyone and each room had it's own a/c unit. Beds were comfortable and water pressure was nice and strong. Location is convenient. Will definitely stay here again.

The hotel is a little dated. Our bathroom door did not stay closed. Overall it was nice. We didnt hear much from the over noise outside.

Room was clean and loved it had two restrooms. Wished there were more outlets to charge phones. Other than that, we enjoyed our stay.

Bathroom door hard to close and is see-through. Other than that not bad. The beds were very comfortable.

It was average at best. The bed was comfortable but the walls were thin. Could easily hear alarm from room next to us. Cooler was quite loud had to turn it off to go to sleep.

The only thing i didn't like was the fact that my room had a sliding barn style bathroom door. Which unfortunately gave me and the missus zero privacy. Otherwise everything else was really dang great

Check in was easy, and I was able to find the room with the directions front desk gave me. I was very surprised by how spacious my room was! I expected two beds and a pull out sofa, but got three beds, one in recieving area with a sofa and another two in a seperate area seperated by french doors. Two bathrooms and sink areas, with a mini fridge and microwave. I had 5 in my group and we had so much room! Loved having 2 T.V. in seperate areas! This place is a little dated, but the place is great for a bigger family that needs room! Would definitly stay again. I only stayed for one night, so I can't vouch for more than that.

They wifi did not work the entire stay

Great staff

The staff were friendly and helpful. The check in and check out process was very easy. The pool and hot tub were very nice.

A regular patron at this hotel when I am in the Buena Park area and in need of a place to stay. On this trip, I was charged a $39 early check-in fee on top of my Hotels.com rate and the hundred dollar deposit which is standard for this location. Not thrilled about the early check-in As I was only an hour and a half from the scheduled to check in time

Horrible service from the front desk man. Shouldn't be in the hospitality business if you are not even going to take the time to treat your guests right.

we love the girl that always checks us in. shes always very nice and takes good care of us.

Found a huge cockroach in my room! When I mentioned it to the front desk staff, Gen who works the front desk she just gave me nothing but straight attitude with no resolution. She just said you purchased through expedia we cannot do anything. Working in customer service myself i was disappointed at the lack of professionalism.

When my family checked into our original room there were a number of issues: grimy floors with hair, strong bleach smell, old couch with mold/stains on pull-out mattress and dirty refrigerator/microwave. Not one to usually complain about hotels, but we were ready to check out after being in this room for 15 minutes. Fortunately the concierge was understanding and upgraded our room. She was very nice (main reason this wasn’t a lower rated review). The room we ended up staying in was much cleaner. Appliances seemed to be newer as well. Overall we had an okay stay.

The staff was great. Had an issue with our room and they were quick to fix it.

Our first room was dirty with towels and food in the room. The next room they gave us was clean, but there were roaches. I let the reception know and they couldn’t give me a new room. The best they could do was mop.

Stay was wonderful, check-in was smooth with no issue. Breakfast was very typical (juice, cereal, waffles and fruit). Lose 1 star due to the fact that ice machine didn’t work at all the 3 nights I stayed. Also when trying to load the car the day before leaving housekeeping was cleaning a neighboring room and gave attitude when asked if she could adjust her cart to not be right in the middle, she didn’t like that at all. Without the 2 disappointments the stay was very pleasant.

Buena Park Hotel and Suites was better than expected. The room was perfect for a night for 2 people. Outback Steakhouse and Starbucks next door. Portos, Medieval Times, and Knott’s are walking distance. Love the free parking and breakfast and parking was real easy. Staff were really welcoming and helpful. Would definitely stay here again.

This is an older property. Room was clean, bed was comfortable. The air conditioner worked great! And the hot water was instant! We only stayed one night, so the price was very good for just one night. We were going to Disneyland the next day but didn't want to stay in Anaheim. Lots of food and dining options nearby. One long block walk to Knott's Berry Farm.

The hotel was clean but in need of maintenance. A/C was loud and bed was very hard. There were a few suspicious individuals wandering the parking lot each morning.

Its a good Hotel for the price. Its a mile walk from Knotts Berry Farm. Medieval Times is across the street. And plenty of restaraunts within walking distance too. A good place to stay if you need it.

Hot water is mild at best and takes forever to get to that temperature. Walls are terribly thin and you can hear your neighbor snore and fart all night long. Room 164 is the absolute worst to have because you can hear every single guest arrive ALL night long unloading and dragging luggage, slamming car doors and talking loudly. Water pressure in the shower is nonexistent and the bed is uncomfortable. The bathroom door leaves no privacy as there are huge gaps in the sides and anyone on the other side can hear and see all your business. Breakfast is a carb fest with not an ounce of protein in site.

door did not lock, people hanging out all night, loitering in parking lot

Quiet, good location helpful staff

There are lots of homeless and transient people that loiter and hang out in the area. It makes it uncomfortable and feels unsafe. The parking lot’s lighting is too dim.

walking distance to knotts. easy drive to disney

We booked this hotel mainly because it’s close to Knott’s Berry Farm, and it definitely delivered on that. The location is great—we were able to walk to the park easily. The hotel is simple and no-frills, but it had everything we needed to rest after a long day. Everything was clean and working properly. A good option if you're looking for something practical and well-located.

Traveled with my family, with two children, we felt safe, Clean room, friendly staff, free breakfast no proteins though lots of bread, toast, waffles and muffins. I’d suggest to added hard boiled eggs to the menu. Easy parking right outside of our room on first floor. Easy walk to knotts berry farm about .07 mile which saved us $35 in parking fees. The only issue for me was the beds were not comfortable.

The room was clean and the bed was comfortable. Check-in was easy and quick, but they do require a 100 deposit on a card or 200 in cash. They offer a nice breakfast in the morning, but it gets very busy. It seems to be a very family-friendly hotel, but there are many long-term residents. You can hear the street traffic from even in the rooms facing the courtyard.

Rooms were nice and clean but had some issues with the shower not getting hot at all and the bathroom door, which is a barn door type not closing or latching properly. Also no protein offered for the breakfast only carbs

After reading reviews that sounded straight out of nightmares, I was regretting booking here. Well, everything was perfect and more. Daily housekeeping, clean rooms, good enough breakfast. No bed bugs nor anything alike. I would only recommend adding a hot protein to the breakfast, maybe some sausage. Also, keep in mind that I am Mexican, so my standards may be a bit different.

Pros: location-short walk to knotts (saves $30 on parking) Price was ok Clean enough Staff was friendly and helpful Close to many restaurants, etc. good location Cons: property was rough, outdated. Breakfast is basic continental with waffles.

Easy check in, clean room. Breakfast was nice with lots of choices. Bed was just ok. Some of the guests at far end of hotel were extra loud. We didn’t complain but a little extra security would have made things feel a bit safer.

Great value, breakfast was great, very clean an well stocked

Great breakfast great spot

Hotel was nice. Hot tub was closed which we didnt know until we went to get in it. Breakfast is over at 9 which stinks when you are on vacation and want to sleep in. But overall it was a great hotel for cost.

Good breakfast, waffles and cereal with yogurt mainly. Standard rooms, great value for the price.