The Buena Park Hotel & Suites

Staff nice. Rooms CLEAN. Close to my destination. Parking easy.

The staff were friendly and helpful. The check in and check out process was very easy. The pool and hot tub were very nice.

They shut the water off for 2 days. The hot water wasn’t working. No maid service. Hot tub was broke

jacuzzi didn’t work

Decent. No elevator. Clean rooms. I would stay here again.

Breakfast was great. Staff super friendly. Only complaints I have is that the hot tub did not work and there were roaches. Had to bring our luggage home amd bomb before bring inside and that costed an additional $25 and super inconvenient

Great place to stay, as always. Breakfast was good, location is great and staff was great. I recommend. Quiet place to stay. Pool and hot tub was great too.

The property is a converted Motel so expectations should be limited as you would park your vehicle outside your room. The building we stayed in was recently renovated and other than the walkways being dirtied by the birds that hang out above there was nothing wrong with the property. I needed a room that would hold four people for a simple overnight stay and this fit the bill. The beds were extremely comfortable and we needed something delivered to the room for additional bedding and it took less than 5 minutes. If you're looking for a simple place to stay that was clean and quiet then this would be a great location for you. It is hard to rate a place because if you think you're staying at a five-star location then your expectation should be very high. I knew this was a lower rate location however they did a very nice job with the interior of the room and our family of four was very comfortable. If your expectations are a higher-end property than this won't work for you however this worked perfectly for us. I would stay here again.

Hot water didn’t work in the showers even after maintenance supposedly fixed it. Huge families living in the hotel, floors were dirt, hot tub was freezing. Had washer and dryers that were all broke but one set. We tried for 2 days to do laundry but the multiple large families living there camped out and gave no chance. Multiple people outside all hours of the day and night smoking and other things making very uncomfortable to walk past to the pool. Staff tried to shut breakfast down early and large families made it difficult to access. Overall terrible place to stay with families.

Hotel was nice. Hot tub was closed which we didnt know until we went to get in it. Breakfast is over at 9 which stinks when you are on vacation and want to sleep in. But overall it was a great hotel for cost.

They checked me in to a room that was still not cleaned. Second room had a dead cockroach and bathroom was dirty.

This is a crack motel disguised as something better. My room was disgusting with blood on the walls, hair on the bed yellow walls and yellow sheets from excessive smoking. I found 2 popped balloons filled with white residue outside my room. I had to urgently find another place to stay.

Room had roaches and bed bugs

There was bugs, the rooms were not cleaned. Blood on the wall.

Shortly after check in we spotted a group of men in the parking lot smoking who stared at us as my family and I walked to our room. I immediately did not feel safe. They were there until 9:30pm that night. Upon opening the door to our room it smelled of urine and musty. The floor was dirty, food left behind from previous guests was found, dead bugs in the AC unit, live roach was found in the bedroom and ants were found in the bathroom. Front desk agent’s solution the next morning (as she herself acknowledged) was a further inconvenience to my family and I. I also sent an email without response. I DO NOT recommend this property. When reserving a room one very simply expects a CLEAN, bug free room and safe property.

Room was not as advertised. Pictures clearly show a bed and a couch in one room, and a single bed in the other... the room we had, 2 beds on one side and just a couch in another. Truly defeated the purpose of 2 adults who wanted privacy. Shower had left over body wash or shampoo on the walls that wasn't even cleaned off. The day we were to check out we found 2 huge reaches in the room with the couch. Thank goodness we didn't sleep on that side... over all was very disappointed and i had zero time to locate another place to stay.

Found Roaches crawling on the bed sheets. Also the bathtub had major repairs making it uneven and gross looking. Would not recommend.

When my family checked into our original room there were a number of issues: grimy floors with hair, strong bleach smell, old couch with mold/stains on pull-out mattress and dirty refrigerator/microwave. Not one to usually complain about hotels, but we were ready to check out after being in this room for 15 minutes. Fortunately the concierge was understanding and upgraded our room. She was very nice (main reason this wasn’t a lower rated review). The room we ended up staying in was much cleaner. Appliances seemed to be newer as well. Overall we had an okay stay.

The sheets were clean but that was about it. The floor left dirty marks all over our feet. The shower didn’t seem very cleaned. There were a lot of people always congregating outside smoking-they seemed like they lived there maybe? Pool and hot tub seemed nice even though we didn’t use. Breakfast had waffles, oatmeal, bagels, muffins, drinks.

Not properly cleaned inside the hotel room. Cockroaches around the parking lot. Bathroom wasn’t really cleaned. Found someone’s hair on the shower curtain.

It was very clean and quiet. The rooms are spacious and the beds are comfortable.

Took three tries to get key to work. Don't get.a room facing the street. Really noisy!

Stayed for a family vacation. There were seven of us and we booked two triple queen rooms. Both had 2 bathrooms and a queen sofa-bed, so we probably could've just stayed in one. Plenty of room for everyone and each room had it's own a/c unit. Beds were comfortable and water pressure was nice and strong. Location is convenient. Will definitely stay here again.

We stayed in the 2 room suite with 3 queen beds and a sofa sleeper with a pull out bed and 2 bathrooms! It was comfortable and plenty of room. The only thing I would suggest is that there would be curtains on the double doors that separate the rooms. But overall it was really nice and would highly recommend.

Hot water is mild at best and takes forever to get to that temperature. Walls are terribly thin and you can hear your neighbor snore and fart all night long. Room 164 is the absolute worst to have because you can hear every single guest arrive ALL night long unloading and dragging luggage, slamming car doors and talking loudly. Water pressure in the shower is nonexistent and the bed is uncomfortable. The bathroom door leaves no privacy as there are huge gaps in the sides and anyone on the other side can hear and see all your business. Breakfast is a carb fest with not an ounce of protein in site.

I liked that is close to knotts berry farm, but if you want to sleep don’t stay here! You can even hear the conversation they having next door, is ridiculous that at some point you feel that they’re inside your room.

Bathroom door hard to close and is see-through. Other than that not bad. The beds were very comfortable.

It was average at best. The bed was comfortable but the walls were thin. Could easily hear alarm from room next to us. Cooler was quite loud had to turn it off to go to sleep.

Check in was easy, and I was able to find the room with the directions front desk gave me. I was very surprised by how spacious my room was! I expected two beds and a pull out sofa, but got three beds, one in recieving area with a sofa and another two in a seperate area seperated by french doors. Two bathrooms and sink areas, with a mini fridge and microwave. I had 5 in my group and we had so much room! Loved having 2 T.V. in seperate areas! This place is a little dated, but the place is great for a bigger family that needs room! Would definitly stay again. I only stayed for one night, so I can't vouch for more than that.

They wifi did not work the entire stay

Great staff

Unsafe Experience – Beware of Unauthorized Room Entry I’ve stayed at this hotel before and considered it an okay budget option due to its affordability and close proximity to the theme parks. However, my most recent stay was deeply unsettling and unacceptable. In the middle of the night, I was jolted awake by the sound of my hotel room door opening. Thankfully, I had the top latch secured otherwise, someone would have entered while I was sleeping. When I looked up, I saw a stranger’s face at the door. I immediately called the front desk, who told me that no one should have access to my room. Alarmed, I called 911 and found a security guard nearby. The guard explained that the individual checking rooms was “monitoring their clients,” referring to local homeless individuals their agency helps by getting them rooms at this hotel. This explanation was disturbing, especially since the person had a master key and was able to open my door. When I reported this back to the front desk, they claimed this individual was not affiliated with the hotel yet somehow had key access. The night attendant was dismissive, extremely rude, and refused to offer a refund or help me find a safer accommodation. This hotel already struggles with some basics overall it’s dirty (I like the type of dirty that could be cleaned with a simple washrag), unreliable hot water, and a general need for maintenance but my recent experience raised serious concerns about guest safety.

A regular patron at this hotel when I am in the Buena Park area and in need of a place to stay. On this trip, I was charged a $39 early check-in fee on top of my Hotels.com rate and the hundred dollar deposit which is standard for this location. Not thrilled about the early check-in As I was only an hour and a half from the scheduled to check in time

We booked this in advance but when we got there to check in the receptionist had told us someone with the same exact name had already checked in which is odd because they didn’t verify the confirmation number which could’ve been avoided but at least they didn’t charge us a deposit.

Great staff

check in was easy and the guy at the desk made sure to explain where the room was and the nearest stairwell. the room itself was simple but was exactly what my sister and i needed for our weekend trip. check out was just as quick and easy, the girl was very nice and explained our deposit will be back on my visa soon. overall very nice experience!

Check in staff were very friendly and professional.

The hotel charged me twice for security deposit and then told me I would have to wait for my bank to release the funds. It was their error because they put me in a room that was occupied by a guest and then had to reassign me a room. The receptionist acted like I had no reason to be upset after walking in on another guest. Never again!

Staff was friendly

Very, very friendly staff. We felt welcome. Especially to the wonderful lady in the front desk. She made sure we were well taken care and proactively gave us extra towels just in case. Thanks for everything.

Gave more of a motel vibe, the room i was in was in a separate building in the back and when i say it was sketchy im not exaggerating. Definetly didnt feel safe. They had security walking around but the back area is dimly lit. Security isnt enough to feel safe

Walking distance to Knotts! Portos across the street. Perfect for a family wanting to just sleep/shower after a long day at the local amusement parks. Price was unbeatable. I'd stay here again. Medieval Times is right across the street and Starbucks was two drive ways away!

Great place and near to many attraction and near to great restaurants

Starbucks next door!

A ten minute walk to the best theme park in orange county, Knott’s Berry Farm, Starbucks is next door, next to Outback Steakhouse. Pirates and medieval times are across the street along with porto’s bakery. Worth staying for the price.

The hotel is in a convenient area close to theme parks ,dining and freeway.

Our stay at this hotel was pleasant room was nice, clean and organized the bathroom door was a sliding door and didn’t give much privacy. Other than that we were satisfied. This was a trip to buena parks local theme park so we were 10 minutes walking distance from knotts berry farm, there’s plenty of parking and front desk were very helpful they worked with my needs as far as room placement. Definitely recommend and will consider doing a family trip soon.

Good for Knott's Berry Farm.

walking distance to knotts. easy drive to disney

Nice location

Rooms were nice and clean but had some issues with the shower not getting hot at all and the bathroom door, which is a barn door type not closing or latching properly. Also no protein offered for the breakfast only carbs

It is an older property, and it is rather typical for something of that age. The bedding was clean. The walls and surfaces need to be actually washed/cleaned. The room size was good. The location is great. The breakfast is very good, as long as you can eat carbs. For anyone with diabetes, it's a nightmare (waffles, bread, bagels, cereals, juices, yogurt with a lot if sugar). We had one diabetic in our party and he just drank water because everything else was going to really spike his blood sugar.

Easy check in, clean room. Breakfast was nice with lots of choices. Bed was just ok. Some of the guests at far end of hotel were extra loud. We didn’t complain but a little extra security would have made things feel a bit safer.

Great place to stay, as always. Breakfast was good, location is great and staff was great. I recommend. Quiet place to stay. Pool and hot tub was great too.

I loved the motel: the location, the setup, the space, the decor, EVERYTHING! I was about to make it my regular spot but then...I went to the restroom around midnight and there were 2 baby roaches roaming there. I'm still heartbroken! I have not seen roaches in any of the 15+ motels/hotels I've stayed at this year so that's a big nooo! I couldn't sleep after that bc I kept waking up to check if there were any more roaches roaming in the room. I was so paranoid that they would get into my stuff. I told the receptionist about what I saw and even showed them the piece of the empty egg sack I found in the restroom. She just told me that next time I could request to get changed to another room if I saw any roaches. Like "really? C'mon!" I couldn't even sleep but I was not going to get out of the room at midnight to ask for a new room!! The breakfast is okay. The waffles were the highlight and mine didn't cook all the way so I don't know what else to tell you. There was not fruit and the raisin bran cereal tasted like cardboard but it's 'free' so can't complain much. Also the housekeeping was knocking in my room an hour before checkout. I didn't like that & they were waiting for me to checkout after I told them I'll be checking out at 11a. I know they have a job to do, but I paid until 11a and don't like to be rushed.

Great value, breakfast was great, very clean an well stocked

ٍEerything was great, except for breakfast, there were a few options, mostly bread and waffles! Which was repeated every day

It was a quiet hotel and i felt very safe there. The breakfast was amazing and it was good to help start the day! Love the waffles!

Hotel was nice. Hot tub was closed which we didnt know until we went to get in it. Breakfast is over at 9 which stinks when you are on vacation and want to sleep in. But overall it was a great hotel for cost.

Good breakfast, waffles and cereal with yogurt mainly. Standard rooms, great value for the price.