Marina Park Hotel

The hotel experience was extremely disappointing and concerning. The room we were given reeked of cigarette smoke, despite our concerns about air quality — especially since one of my children has asthma. When we inquired about whether the room was smoke-free, the staff misunderstood and thought we were asking if we could smoke, to which they enthusiastically replied, “Absolutely, go ahead.” To make matters worse, the beds were infested with bed bugs. We were seriously worried about the health and safety of my wife and our three children. We had originally booked a 6-night stay, but after just one night, we felt forced to leave for the safety and well-being of our family. Unfortunately, the hotel refused to refund the unused nights despite the unacceptable conditions. This experience was both distressing and unacceptable.

I am extremely disappointed with my recent stay at Marina Park Hotel. Upon checking in, I immediately noticed the poor conditions—unclean rooms, a strong smell of cigarette smoke, and an overall unsafe environment. Despite requesting a room change, the staff refused to accommodate us, leaving us with no choice but to leave the hotel within two hours of arrival. As someone with allergies to dust and unclean environments, the conditions posed a serious health risk to me. After checking online reviews, I found numerous complaints from other guests reporting similar experiences, including health issues due to the hotel’s poor hygiene. To make matters worse, when I requested a refund, the hotel refused, citing their strict non-refundable policy with no exceptions. I booked through Orbitz, expecting a certain level of quality and support, but was left disappointed as they were unable to help due to the hotel’s rigid policies. I strongly advise anyone considering this hotel to think twice before booking. The conditions were unacceptable, and the lack of customer service made the experience even worse.

Room was big and comfortable. Check in and check out was professional. The only negative is there was too much noise from the road.

Yes

I asked the hotel staff and they told me it’s (3) stars hotel not 4 stars as it’s showing in your web site I asked for cleaning my clothes then they said they don’t have so I understood that they are not a 4stars This for your to be aware