Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily.

Does the property allow pets?

Pets are allowed in specific rooms only, with a maximum fee of CAD 50.00 per pet plus a one-time cleaning fee of CAD 50.00. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located a 2-minute drive from Lake Ontario and 5 minutes from Thousand Islands National Park. It is approximately 16 miles from Rideau Canal and 19.7 miles from Boldt Castle.

Is there a swimming pool at the property?

Yes, there is an indoor pool available for guests to enjoy.

What are the policies for guests staying with children?

Children are allowed to stay at the property. Specific age policies for free stays are not detailed.

Tru By Hilton Gananoque, ON

What guests think

Tru By Hilton Gananoque, On feels new, modern, and very clean, with consistently friendly service, conveniently off Highway 401 and near the casino, though rooms are compact and minimalist, and the property is generally quiet at night.

Guests highlight the well equipped gym, indoor pool, and lobby games areas like a pool table and foosball. Breakfast is widely available and often praised, but quality and variety feel average to some, and there is no on site restaurant. Some reported operational or maintenance hiccups, including an elevator incident, icy sidewalks, or pool and public restroom cleanliness. Expect a clean, modern base suited to short stays and stopovers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are a strong point: a very well equipped gym, indoor pool, and lively lobby with games and hangout space earn praise. A few issues were noted, such as an elevator incident, icy walkways, or cloudy pool water.

Related guest reviews

8

Gary

Feb 15, 2026

·

Stayed 1 night

Walk-in shower was great; comfortable beds, pillows. A large and very well equipped exercise room; far exceeds what's offered in most hotels. No microwave or coffee maker in room was an inconvenience not expected in a Hilton Hotel. Very wide menu for breakfast but eggs and sausage patties tasteless. Doubt if any eggs were cracked on-site

10

Yadeira

Jul 30, 2025

·

Stayed 1 night

Traveled with my family and we had a wonderful experience. The property was new, clean and conveniently located. Staff was very friendly and made us feel welcomed. The hotel concept is great and has a shared living space with things to do, including a foosball table and a pool table. The indoor pool was also nice. Available gym as well. Nice beds and comfy room although not as spacious but enough to relax and recharge.

10

David

Aug 12, 2025

·

Stayed 1 night

The pool was great ,alittle chilly but refreshing, the hotel is new and price is right

10

Carolyn

Nov 7, 2025

·

Stayed 1 night

Spotless brand new quiet Pool table and board games in lobby Bright and lots of windows Good breakfast selection Clean Highly recommend

10

Raffaele

Oct 21, 2025

·

Stayed 1 night

Why can't all hotels be like this one? Clean, comfortable room and bed. Huge, practical bathroom with a spacious shower and lots of room for your toiletries. Wonderful hot breakfast with good variety of food. A games room downstairs and lots of space to hang out with the family or on your own in the lobby. Highly recommend.

8

Thy

Aug 5, 2025

·

Stayed 1 night

It was a wonderful stay. The hotel is beautifully decorated and bedding is soft and new. Its quiet at night which was nice. Very close to the casino which is just a few mins of walking from the hotel. We had a great time with family. played some games of pool.

6

Mary-Jean

Aug 28, 2025

·

Stayed 4 nights

The Hotel noted to have been kept very clean during our 4 night stay. During our stay we had a maintenance and safety concern, our front door wasn't latching properly. We always ensure our door is shut and secure when staying away in a hotel prior to leaving. However, we had housekeeping come in, who did not realize that the door didn't latch properly, and they ended up leaving our hotel suite open until we had arrived back later in the night. The staff I addressed this concern with offered to switch us to another room, however it was not ideal during that time of day. This particular staff memeber did not submit this report to maintenance. The following morning I brought forward my concern, the lady in which I spoke with immediately got in touch with maintenance and made arrangements to have it fixed that same day which I was satisfied with. Additionally, part of the hotel experience is getting to use the pool, however their were hygienic and health concerns that prevented us from using the pool leaving us really disappointed. The pool was murky each and every day we took a look at it. For being a brand new hotel, this sholud not be an issue. Murky pools can lead to harmful bacteria which sholud be addressed accordingly so other guests shouldn't have to miss out. I think that this hotel has potential to be a great place to stay but they still have changes needing to be made before they can achieve that.

8

Eddie

Aug 5, 2025

·

Stayed 1 night

Hotel was new and clean, pool was nice. Lounge area was modern. Everything was great until I got stuck in the elevator but the staff quickly fixed the problem and were apologetic. Close to the highway and casino.

10

Christophe

Jul 8, 2025

·

Stayed 2 nights

Nice place. Everything is new. The offered activities, pool table, swimming pool, and gym are really great.

10

Joanie

Aug 7, 2025

·

Stayed 1 night

Good hôtel new and good activities for kids! Gym wow!

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AI-generated summary based on recent guest reviews

Cleanliness

Guests consistently describe the hotel and rooms as very clean and new. A couple of exceptions mentioned a dirty lobby restroom or cloudy pool water.

Related guest reviews

10

Rahul

Jul 5, 2025

·

Stayed 1 night

Nice clean hotel with friendly staff.

10

Carolyn

Nov 7, 2025

·

Stayed 1 night

Spotless brand new quiet Pool table and board games in lobby Bright and lots of windows Good breakfast selection Clean Highly recommend

10

Kathy

Feb 7, 2026

·

Stayed 1 night

Staff were great, & the rooms were clean. Thankyou

10

Heather

Nov 3, 2025

·

Stayed 1 night

Very clean, courteous. great location. Nice design & colour scheme.

10

Diane

Sep 5, 2025

·

Stayed 3 nights

The staff were very pleasant and happy to help. Check-in and check-out was quick and easy. Very comfortable beds and so clean as it’s a brand new property.

10

Kathy

Jan 14, 2026

·

Stayed 1 night

Room was great & clean

10

Amy E

Dec 24, 2025

·

Stayed 1 night

Wonderful new hotel! Kind staff, great breakfast, clean rooms! Wilk stay again

6

Mary-Jean

Aug 28, 2025

·

Stayed 4 nights

The Hotel noted to have been kept very clean during our 4 night stay. During our stay we had a maintenance and safety concern, our front door wasn't latching properly. We always ensure our door is shut and secure when staying away in a hotel prior to leaving. However, we had housekeeping come in, who did not realize that the door didn't latch properly, and they ended up leaving our hotel suite open until we had arrived back later in the night. The staff I addressed this concern with offered to switch us to another room, however it was not ideal during that time of day. This particular staff memeber did not submit this report to maintenance. The following morning I brought forward my concern, the lady in which I spoke with immediately got in touch with maintenance and made arrangements to have it fixed that same day which I was satisfied with. Additionally, part of the hotel experience is getting to use the pool, however their were hygienic and health concerns that prevented us from using the pool leaving us really disappointed. The pool was murky each and every day we took a look at it. For being a brand new hotel, this sholud not be an issue. Murky pools can lead to harmful bacteria which sholud be addressed accordingly so other guests shouldn't have to miss out. I think that this hotel has potential to be a great place to stay but they still have changes needing to be made before they can achieve that.

8

maryam

Aug 5, 2025

·

Stayed 1 night

Public restrooms on the lobby were dirty. The pancake machine didn’t work.

10

Jonathan

Sep 28, 2025

·

Stayed 1 night

Super! very clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with good showers and beds, but they run small with minimal storage and lack some expected amenities like a microwave or in room coffee; a few noted flat pillows or minor A C and streaming issues.

Related guest reviews

8

Gary

Feb 15, 2026

·

Stayed 1 night

Walk-in shower was great; comfortable beds, pillows. A large and very well equipped exercise room; far exceeds what's offered in most hotels. No microwave or coffee maker in room was an inconvenience not expected in a Hilton Hotel. Very wide menu for breakfast but eggs and sausage patties tasteless. Doubt if any eggs were cracked on-site

10

Yadeira

Jul 30, 2025

·

Stayed 1 night

Traveled with my family and we had a wonderful experience. The property was new, clean and conveniently located. Staff was very friendly and made us feel welcomed. The hotel concept is great and has a shared living space with things to do, including a foosball table and a pool table. The indoor pool was also nice. Available gym as well. Nice beds and comfy room although not as spacious but enough to relax and recharge.

6

DURGA PRASAD

Jul 29, 2025

·

Stayed 2 nights

Hotel is good, my experiece is ok, air-conditioning is a problem, (may be it has a problem in our room).

10

Raffaele

Oct 21, 2025

·

Stayed 1 night

Why can't all hotels be like this one? Clean, comfortable room and bed. Huge, practical bathroom with a spacious shower and lots of room for your toiletries. Wonderful hot breakfast with good variety of food. A games room downstairs and lots of space to hang out with the family or on your own in the lobby. Highly recommend.

10

Nick

Jul 27, 2025

·

Stayed 1 night

Staff seemed on the ball. TV streaming was lagging.

10

Smar

Oct 15, 2025

·

Stayed 1 night

Right off the 401 Clean Updated Quite

6

Nicole

Oct 20, 2025

·

Stayed 5 nights

While this hotel is new, it’s very basic. No space for your clothes if you want to unpack, no in room safe, and the breakfast area could be organized better especially for crowded times as you couldn’t get access to things until the person moved away. And if you like hot showers, this place is not for you. We struggled to find a time where we could get a hot shower.

10

Jennifer

Dec 9, 2025

·

Stayed 3 nights

Pros: new clean, good breakfast, attentive staff, nice bathroom Cons: small ish rooms, bad / flat pillows, no microwave or large table

8

Adam

Dec 6, 2025

·

Stayed 1 night

Small rooms. Very icy sidewalk and parking lot. Just an ok breakfast. Sausages and plain folded eggs. No bacon or omelette or home fries. Neat pancake machine though. It’s tacky. Looks like it was designed by Skittles. Not for me. New and clean though.

10

Thomas

Nov 8, 2025

·

Stayed 1 night

Amit was very professional checking us in. The hotel and room is spotless, very appealing in style. Liked that coffee and tea were free in the lobby. Everything is great so far!

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and efficient, with smooth check in and attentive breakfast staff. A few lapses appeared, including an unattended front desk, a door latch issue, or unclear billing holds.

Related guest reviews

10

Linda

Jul 5, 2025

·

Stayed 1 night

We really enjoyed our stay. Very clean and the beds were so comfortable. The lady at breakfast was so friendly and helpful. Will return

10

Diane

Sep 5, 2025

·

Stayed 3 nights

The staff were very pleasant and happy to help. Check-in and check-out was quick and easy. Very comfortable beds and so clean as it’s a brand new property.

10

Ron

Feb 16, 2026

·

Stayed 1 night

Courteous staff although frequently nobody at front desk. Breakfast was good.

10

Cheryl

Nov 5, 2025

·

Stayed 1 night

Front desk check in was awesome. Extremely helpful & friendly 😊

10

Denny

Sep 7, 2025

·

Stayed 2 nights

Their was nothing we didn’t like about our stay It was a pleasant stay The staff was excellent and very helpful Can’t wait to return

6

Mary-Jean

Aug 28, 2025

·

Stayed 4 nights

The Hotel noted to have been kept very clean during our 4 night stay. During our stay we had a maintenance and safety concern, our front door wasn't latching properly. We always ensure our door is shut and secure when staying away in a hotel prior to leaving. However, we had housekeeping come in, who did not realize that the door didn't latch properly, and they ended up leaving our hotel suite open until we had arrived back later in the night. The staff I addressed this concern with offered to switch us to another room, however it was not ideal during that time of day. This particular staff memeber did not submit this report to maintenance. The following morning I brought forward my concern, the lady in which I spoke with immediately got in touch with maintenance and made arrangements to have it fixed that same day which I was satisfied with. Additionally, part of the hotel experience is getting to use the pool, however their were hygienic and health concerns that prevented us from using the pool leaving us really disappointed. The pool was murky each and every day we took a look at it. For being a brand new hotel, this sholud not be an issue. Murky pools can lead to harmful bacteria which sholud be addressed accordingly so other guests shouldn't have to miss out. I think that this hotel has potential to be a great place to stay but they still have changes needing to be made before they can achieve that.

10

Andrina

Aug 22, 2025

·

Stayed 3 nights

Staff were very friendly and made sure our stay gave us everything we needed. Would stay here again. Best hotel in the area.

8

Uri

Jul 10, 2025

·

Stayed 1 night

$100.00 additional withdrawal without notifying us!!!

8

Eddie

Aug 5, 2025

·

Stayed 1 night

Hotel was new and clean, pool was nice. Lounge area was modern. Everything was great until I got stuck in the elevator but the staff quickly fixed the problem and were apologetic. Close to the highway and casino.

10

Thomas

Nov 8, 2025

·

Stayed 1 night

Amit was very professional checking us in. The hotel and room is spotless, very appealing in style. Liked that coffee and tea were free in the lobby. Everything is great so far!

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AI-generated summary based on recent guest reviews

Location

Just off Highway 401 and near the casino and Thousand Islands cruises, making it handy by car. Several guests noted limited walkable dining, preferring a location closer to town.

Related guest reviews

8

Kim

Aug 17, 2025

·

Stayed 1 night

The hotel is new and in perfect condition. The location isn’t close to anything but it is a good cost effective option.

8

Danny

Oct 12, 2025

·

Stayed 1 night

Nice hotel. No restaurants within walking distance.

8

Kathryn

Sep 21, 2025

·

Stayed 1 night

The staff were great. The hotel was clean and comfortable. In the seb description, it looked like there was a restaurant on site unfortunately not. Breakfast was ok, but nothing special. The location was out of the way of town and we would have preferred to be in walking distance

10

Rita

Jul 31, 2025

·

Stayed 1 night

Location, clean great service

10

Smar

Oct 15, 2025

·

Stayed 1 night

Right off the 401 Clean Updated Quite

10

Reinhart

Aug 4, 2025

·

Stayed 1 night

TRU is a new Hilton brand, great for an overnight stay located just off the 401. Friendly staff. Sparse, tidy rooms with a king size bed. Nice breakfast for a quick get-a-way.

10

Wendy

Jul 17, 2025

·

Stayed 1 night

The hotel was very nice, clean, and new. Conveniently located, as it was a 6 minute drive from A thousand islands cruise, and also close to many restaurants!

10

Ganashyam

Oct 12, 2025

·

Stayed 2 nights

Nice clean hotel. The game room is a nice touch. Close to all of the Thousand Islands attractions.

10

Raymond

Sep 15, 2025

·

Stayed 1 night

Easy access

10

Jacquelyn

Sep 24, 2025

·

Stayed 1 night

Convenient to the casino New, nice decor and clean! 🙂

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AI-generated summary based on recent guest reviews

Dining

Free breakfast earns frequent praise for selection and upkeep, with 24 7 lobby coffee and tea appreciated. Some guests found items underwhelming or machines down, wanted more healthy options or sugar free syrup, and noted the lack of an on site restaurant.

Related guest reviews

8

Gary

Feb 15, 2026

·

Stayed 1 night

Walk-in shower was great; comfortable beds, pillows. A large and very well equipped exercise room; far exceeds what's offered in most hotels. No microwave or coffee maker in room was an inconvenience not expected in a Hilton Hotel. Very wide menu for breakfast but eggs and sausage patties tasteless. Doubt if any eggs were cracked on-site

10

Carolyn

Nov 7, 2025

·

Stayed 1 night

Spotless brand new quiet Pool table and board games in lobby Bright and lots of windows Good breakfast selection Clean Highly recommend

8

Kathryn

Sep 21, 2025

·

Stayed 1 night

The staff were great. The hotel was clean and comfortable. In the seb description, it looked like there was a restaurant on site unfortunately not. Breakfast was ok, but nothing special. The location was out of the way of town and we would have preferred to be in walking distance

10

Karamjeet

Oct 15, 2025

·

Stayed 2 nights

Very nice and clean property. good breakfast

10

Allan

Oct 3, 2025

·

Stayed 1 night

Lovely staff at check in. Breakfast buffet was very good and staff constantly maintained the food and supplies and kept the service area spotless.

10

Matthew

Jul 4, 2025

·

Stayed 1 night

Breakfast could be longer. We are on vacation

8

Paul

Nov 18, 2025

·

Stayed 3 nights

The hotel was very clean and in excellent condition. The service was great and the staff was friendly. My only complaint was the lack of sugar free syrup for the pancakes. PP

10

janet

Sep 17, 2025

·

Stayed 1 night

Very nice. Breakfast was excellent and coffee 24/7

8

maryam

Aug 5, 2025

·

Stayed 1 night

Public restrooms on the lobby were dirty. The pancake machine didn’t work.

10

Vernon

Jul 22, 2025

·

Stayed 1 night

We were pleasantly surprised ! Bed was great! Loved the lobby area and breakfast had a lot of choices ! Complimentary coffee and tea! Loved that there was flavoured tea. I also loved the body wash and shampoo and conditioner in the shower! We got 10$ vouchers each for the casino accros the road! The staff are very friendly and helpful. This hotel made our stay so much better for our city cruise and bolt castle tour . We will definitely stay there again !

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $106	5 $103	6 $136	7	8 $105	9 $148	10 $144
11 $122	12 $89	13 $90	14 $89	15 $90	16	17
18 $89	19 $90	20 $90	21 $90	22 $82	23 $118	24 $117
25 $82	26 $83	27 $83	28 $83	29 $83	30 $118	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $104	2 $104	3 $104	4 $104	5 $103	6 $117	7 $118
8 $104	9 $104	10 $104	11 $103	12 $104	13 $155	14 $180
15 $104	16 $104	17 $104	18 $104	19 $103	20 $138	21
22 $104	23 $104	24 $104	25 $104	26 $103	27 $118	28 $118
29 $104	30 $117

Tru By Hilton Gananoque, On

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Guest reviews of Tru By Hilton Gananoque, On

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Gananoque, On

Prices for upcoming dates