Home2 Suites by Hilton Bedford DFW West, TX

The room was clean and very nice. The breakfast lacked a lot. They were out of things most of the time and while the staff was nice they did not seem to be very attentive

Our experience at this property was completely unacceptable. We observed blatant, unmonitored illicit drug use by guests in public areas like the pool, creating a major safety concern. The front desk was consistently abandoned throughout the day and morning; staff used a generic "helping other guests" sign to hide in the back office, and when we raised legitimate issues, they openly mocked our frustration.Furthermore, management seems to completely ignore safety codes and brand policies, allowing overcrowded rooms (7+ people in a standard room) to completely wipe out the complimentary breakfast buffet by 7:10 AM. The breakfast itself was a disaster: stations were completely empty for over 35 minutes, basic brand requirements like fresh muffins and eggs were totally absent, and staff actively lied about food availability while secretly feeding preferred long-term guests behind the scenes. To top it off, inedible, low-quality processed nuggets and burnt biscuits were served, and the dining room trash cans were left overflowing onto the floor.The lack of basic hospitality, blatant dishonesty, and complete apathy from the out-of-uniform staff make this hotel a property to avoid. I am actively escalating these brand and safety violations to corporate leadership

Nice hotel and nice staff

Wished it had laundry room but otherwise perfect!

Always a great stay if you’re in the DFW mid- cities area. Friendly staff, nice gym, good breakfast. The rooms are modern and always clean.