Holiday Inn Express Hotel & Suites Ottawa Airport by IHG

The airport shuttle was icing on a cake. Very efficient.

I booked this hotel because of the free airport shuttle, only to find out the service didn’t run at the time I needed it (4:30 am; it started at 5 am). Had to book and pay for a taxi instead. The hotel arranged that for me, and while helpful, had me scratching my head.

Tipico Holiday Inn. Colazione povera, ma sufficiente. Piscina microscopica e piena di cloro

Shuttle was on time. Clean and friendly driver. Excellent Did not shop

Nice property convenient to the Ottawa Airport but no shuttle until 6am and no breakfast until 6am so if you have an early flight your out of luck

The fitness room is too small and was missing free weights so I could not complete my routine.

Stay was excellent but there was parking shortage and shower water was very slow. Plus no water fountain for water bottle re fill but that do have ice machine and laundry which was very good

Airport shuttle was helpful and timely

Close to the airport. Prompt shuttle service

The rooms were not noise-proof and there was a mechanical room above us and we were kept up all night. The pool was very small and very cold.

Inconsistent cleaning, dated carpeting/needed cleaning,

Staff was very helpful and friendly. Breakfast was great and the room large, pleasant and very clean

Clean room, friendly staff.

Very clean rooms and comfortable bed and pillows.

Very clean place with friendly helpful staff. Large room with a very comfortable bed. Bed linens are comfortable, clean and smells clean. Will definitely stay here again!

Dirt on the floor in the common areas. Noticed that as we were checking in and in the breakfast area. Room, bed great however!

the roim was still dirty from another custumer, bathroom floor was dirty

On Saturday morning I got in the shower and noticed it had not been cleaned properly and there was hair on the wall of the shower. I told the staff at the front desk and said I expected it to be cleaned properly. Sunday morning the same hair was still there and the shower had not been cleaned properly on Saturday. I expect a refund.

Clean room, great real breakfasts

Very clean and convenient location

We were very happy with our stay except the pull out sofa bed in our suite. The mattress was absolutely terrible. The coils were digging into my back and it smelled like vomit. It was not possible to sleep on this piece of furniture.

Full control of AC even in Oct, very nice gym. Large room, very clean and nice.

Room was great,very spacious,had two TV's,one was on the hockey game and the other on baseball

Room was super clean. A good size. It was nice having the sofa bed area separate from the bed/sleeping area, and with its own TV! Makes travelling with kids a bit easier. We were just staying the night to catch an early flight so we didn’t get to breakfast. Convenient options close by for dinner though. Everything was as it should be. Shuttle was on time. Would stay again!

Great hotel located near the airport although a distance away from downtown. If you like a quiet and stress-free hotel stay free from city noise and bustle, choose this one. The place is clean (both the interiors and the grounds), the rooms are tidy, and in spite it being a small building, the hallways are wider and the rooms are more spacious than other hotels I've stayed in. The free breakfast fare was basic but satisfying. I'd want to go back to this hotel in the future, even bring a swimsuit the next time because the pool downstairs was tempting.

The staff was great. However in the write up it says a sound proof room, this was not the case. Also, it stated that there was a restaurant in the hotel, there was no restaurant. The website is inaccurate needs to be updated.

Wonderful stay but the air conditioning was not working correctly, and the fridge was frosting up.

The thermostat was terrible. The room was either too cold or WAY too hot. The fan never shut off no matter what I did. It was incredibly annoying.

Beautiful modern room, comfortable bed, useful furniture, sensible room layout, decent soundproofing. Very quiet, despite multiple sports teams flocking around lobby and on all floors.

Quick check in, quiet and spacious rooms

Checkin was a nightmare. T

Dear Hotel Management, I'm writing to express my disappointment with my recent stay at your hotel. Upon arrival, I was greeted with silence from the front desk staff, which set a poor tone for the rest of our stay. The room we were assigned, 323, had a persistent noise in the ceiling that made it impossible to sleep. We suspect it may have been related to the leak in the hallway, which we noticed was causing water to collect in the garbage can outside our room. To make matters worse, we experienced significant travel delays the previous day and were exhausted. Given the circumstances, I expect a certain level of comfort and accommodation, especially at a hotel charging over $300 per night. Our scheduled shuttle was a disaster, with no sign of the driver at the appointed time and no updates from the front desk. The offer to call a cab was made, but we received no follow-up, and the shuttle ultimately arrived late, causing us to rush to catch our flight. I hope you understand our frustration and will take steps to address these issues, including improving staff training and maintenance protocols. I would appreciate a response by email regarding the actions you will take to prevent similar experiences in the future. Sincerely, Stephane Belisle & Wayne Keith

CONS: all four pillows on one of the beds smelled like actual feces. Not all the lights in the room worked. Housekeeping staff entered our room twice without knocking while we were in the room. When checking in, the front desk asked for my email which I thought was for a receipt but instead they signed me up for a rewards program without asking. The front desk "accidentally" marked us as checked-out 4 hours before we actually checked out - they called the room and asked why we were still there even though we hadn't actually checked out yet! PROS: free parking. Safe, quiet neighborhood with good food options and easy to get around. The woman at the front desk was apologetic about our issues when we did actually check out - no offer of refund or credit though.

Staff was very helpful and friendly. Breakfast was great and the room large, pleasant and very clean

Top place with amazing staff! Highly recommend.

Great stay Friendly staff

Everything is great at the Hotel, easy checkin and staff is very friendly

Forgot the wake-up call. Almost missed our flight no breakfast bag. Desk clerk not very accommodating.

We are so grateful for the kindness shown by staff at this location. Our flight out of Ottawa was canceled, so needed to book a last minute stay. The staff offered help in several ways allowing us to return our rental car on time and get to the airport in time for our flight the next day - in addition to a comfortable stay.

The elevator door shut on me. It was super painful, and the front desk didn’t care at all. Nobody reached out to me.

Good location.

Great hotel located near the airport although a distance away from downtown. If you like a quiet and stress-free hotel stay free from city noise and bustle, choose this one. The place is clean (both the interiors and the grounds), the rooms are tidy, and in spite it being a small building, the hallways are wider and the rooms are more spacious than other hotels I've stayed in. The free breakfast fare was basic but satisfying. I'd want to go back to this hotel in the future, even bring a swimsuit the next time because the pool downstairs was tempting.

Close to airport with shuttle service from airport

Room is very nice, clean, conveniently situated near the airport

Not very walkable

Close to airport

Great hotel, wonderful staff and a location close to restaurants and the airport.

Close to the airport. Prompt shuttle service

Not much in the area, just a couple of hotels and bars.

Close to the airport, a Lone Star, A&W, and a gas station. Right at the corner of Hunt Club and Paul Anka. Not far from South Keys. Easy to get around. Good place for an overnight stay if you are travelling through Ottawa for a day or two.

Holiday inn breakfast used to be ... good .... today's was a BIG disappointment...... terrible taste......lousy selection... bacon and sausage became slices of dome kind of " meat " DISAPPOINTED

Great hotel located near the airport although a distance away from downtown. If you like a quiet and stress-free hotel stay free from city noise and bustle, choose this one. The place is clean (both the interiors and the grounds), the rooms are tidy, and in spite it being a small building, the hallways are wider and the rooms are more spacious than other hotels I've stayed in. The free breakfast fare was basic but satisfying. I'd want to go back to this hotel in the future, even bring a swimsuit the next time because the pool downstairs was tempting.

Breakfast was horrible, low selection

Room was ok. Breakfast was terrible, staff was ok

Staff were excellent, location was good centrally located to our destinations. Salt water pool was a nice temperature, smaller than most other hotels, not too deep. Breakfast was chaotic, nice options, however we had nowhere to sit and had to take our food back to our room, where we didn’t have anywhere to properly sit and eat.

Breakfast with additional offerings was excellent. And the ladies working the breakfast room at this hotel were superb. Very clean area and food was hot and fresh. Thank you. Room was great too. I will be back.

There was restaurant in walking distance and staff went out of there way to help at breakfast as we were gluten free. One of the kutchen staff checked to see if I coukd eat some5hing . Very pleased with them.

Yes room was spotless but breakfast could be better than what was provided

Stay was great. Breakfast not so much. No where to sit. Eggs like rubber. Perhaps focus more on muffins, danishes, oatmeal, fresh fruits, pancakes, waffles.

A nice hotel, clean and recently renovated. Staff was friendly. I did not use any facilities other than my room but the room was great. Complimentary breakfast included a small hot table and a fair selection of items - not great but OK. Breakfast room was too small but that's a common issue with many hotels I have stayed in.