Is parking available at the hotel?

Yes, parking is available on-site. Guests must contact the property in advance to reserve parking.

Is breakfast offered at the hotel?

Yes, breakfast is available at the hotel, with a fee ranging from approximately CAD 8 to 15 per person.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the hotel located in relation to local attractions?

The hotel is located 2.4 miles (3.9 km) from West Edmonton Mall and is also close to attractions like William Hawrelak Park and Edmonton Valley Zoo, which are 4.9 miles (7.9 km) and 5.2 miles (8.4 km) away, respectively.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor heated pool, which is accessible from 6:00 AM to 11:00 PM.

Four Points by Sheraton Edmonton West Hotel

Average nightly price at Four Points by Sheraton Edmonton West by month, last 12 months (USD)
Month	Average price
January	$105
February	$107
March	$107
April	$130
May	$110
June	$111
July	$114
August	$128
September	$135
October	$110
November	$117
December	$104

What guests think

At Four Points by Sheraton Edmonton West, travellers frequently highlight clean, comfortable rooms and a convenient west-side location near shopping and West Edmonton Mall, with the underground heated parking and a capable fitness room standing out as useful, reliable perks.

Many reviews note frequent pool and hot tub closures or cleanliness issues, and occasionally limited or closed restaurant hours. Some guests report noise from nearby traffic or loading docks, plus in-room quirks like loud A/C, finicky TVs, and compact showers with low pressure or limited shelving. Service is often friendly but can be inconsistent, with occasional check-in hiccups, housekeeping misses, or breakfast-voucher confusion. Expect a comfortable, convenient stay with a few caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Underground heated parking is a standout and the fitness room is well equipped. However, many guests encountered pool and hot tub closures or cleanliness problems, and parking can be tight at times.

Related guest reviews

8

Amanda

Oct 22, 2025

·

Stayed 1 night

Love having underground parking

10

Treena

Nov 29, 2025

·

Stayed 2 nights

The staff were all very friendly and accommodating. I like to workout everyday and it was nice to see the fitness room had enough equipment that I could get my workout in. Hotel in general was very clean and beautiful

10

Benson

Dec 28, 2025

·

Stayed 3 nights

Fresh breakfast. Parking great heated underground. Room clean.

8

Amanda

Oct 25, 2025

·

Stayed 2 nights

No continental breakfast but love underground parking

6

James

Nov 13, 2024

·

Stayed 1 night

Room wasn’t the cleaniest and was not mentioned well booking that the pool was under renovation

2

Colby

Apr 16, 2024

·

Stayed 2 nights

No pool or hot tub, they didnt list either of these at the time of booking

6

Natasha

Dec 1, 2024

·

Stayed 2 nights

I booked this hotel as it was near where I needed to be and showed it had a pool. Upon check in I was told it was currently shut down and would reopen in 20 days or so. They told me it was listed on site and through booking company - it is not. They knew I was very disappointed by this, however made no effort to reimburse me a part of my stay or offer anything to make up for this. I am going back to Edmonton In 2 weeks and will not be staying here, more then likely would not recommend it down the road.

10

Rose

Dec 23, 2025

·

Stayed 1 night

Totally great all around especially the underground parking

6

Natalie

May 10, 2024

·

Stayed 2 nights

Pool closed for renovations.

8

nicole

Aug 14, 2025

·

Stayed 2 nights

Parking sometimes was tough to find. Property was clean and quiet. Right besides tons of shopping

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Cleanliness

Rooms are frequently described as clean, but housekeeping can be inconsistent. Several guests mentioned odors in hallways or lobby and dirty or cloudy pool or hot-tub water, with a few reports of stained linens or pests.

Related guest reviews

8

TIARA

Aug 5, 2025

·

Stayed 3 nights

Clean property and rooms. Staff are welcoming, friendly and accommodating. Very spacious rooms with plenty of space to put your belongings. Good water pressure in the shower. Good wifi. Close to Walmart and eateries. Only 2 drawbacks was the warm tones in the room with cool tone lighting, balance felt weird and wish there was a closer convenience store. Will stay again.

8

Julie ann

Jul 24, 2023

·

Stayed 2 nights

The room is clean. But no trash can in the bathroom. We just have to move the one under the table. The pool area is not great. Water is dirty. Obviously hasnt been clean in a while. Even in the hot tub, you can the the white particles floating (dirt). The restaurant crew specially the Asian Guy is very nice. Food is ok. Excellent service. Overall, its ok. Just not the pool area part.

8

Jody

Jul 24, 2023

·

Stayed 1 night

We enjoyed our stay. There were two issues. The ice machine on our floor was not working and the pool water was cloudy and had many floating debris.

6

Deborah

Apr 8, 2025

·

Stayed 2 nights

We stayed two nights. The room was clean and appropriately set up. The room was not serviced after the first night. Had to request coffee and towels. The public areas; hallways and elevator were dirty. The check in was average. There were a lot of smokers staying the first night, Had to walk thru a lot of smoke to enter the hotel. Hallways smell of smoke Saturday night. We just didn't feel very welcomed or comfortable here.

10

Christopher

Jan 10, 2026

·

Stayed 1 night

Plenty of parking, the staff were very friendly, and the room was clean and comfortable.

6

Jason

Sep 22, 2025

·

Stayed 14 nights

Some days there was a funky odour in hallway and parkade

4

Thien

Aug 7, 2023

·

Stayed 2 nights

We were staying in Room 1129 on Aug 5 & 6 2023. We found 'Bugs' on the Bed sheets & told the receptionist then she took pictures. She was very nice & moved us to a different Room. It was an unpleasant experience 😚!

2

Alexis

Sep 3, 2023

·

Stayed 1 night

The first room we got had someone’s earring left on the night table and hair in the shower. The AC also did not work, finally after 2 calls to the front desk we got a new room. The AC worked in the new room, however there was a massive stain on the bed. The front desk didn’t seem to care about a massive stain on the bed sheets their guests have to sleep on. They tried to offer free snacks as compensation, really? Cleanliness is a 0/10 absolutely disgusting and i will never stay here or at any of their other hotels again.

10

Melissa

Jul 28, 2025

·

Stayed 3 nights

Staff were friendly, property was clean and quiet for the most part.

10

Trong

Sep 9, 2025

·

Stayed 3 nights

Nice staffs, clean room

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Rooms

Rooms are generally spacious, comfortable, and quiet, with many praising the beds. Recurring drawbacks include traffic or loading-dock noise, loud or finicky A/C and TVs, and showers that are small, low-pressure, or short on shelving and towel hooks.

Related guest reviews

8

Betty

Jun 2, 2025

·

Stayed 3 nights

We enjoyed our stay. The rooms are spacious, clean and comfortable. We really enjoyed the lounge in the evenings.

8

Cameron

Sep 6, 2024

·

Stayed 2 nights

Overall a good value stay at a good location. Window mounted A/C unit has no on-off feature so it just blows through the middle of the night that made for a disrupted sleep.

8

Fran

Jan 11, 2026

·

Stayed 4 nights

Room was good but TV did not work properly. They came and got it working however we had issues with it all weekend. Shut off automatically and couldn’t get it back on.

10

Mihir

Oct 25, 2025

·

Stayed 8 nights

Clean room. Helpful staff. Could add more in-room convenience. Example: there is only one hook in washroom for towels. Could add more. Shower is not great; too small and too less pressure. Room lights not enough. Room has only one main light and 3 night lamps. Thermostat on wall does not work at all. AC has to be operated through AC unit.

6

Mohamed

Mar 15, 2025

·

Stayed 4 nights

Rooms are Not well noise isolated, you can hear the steps of the room above you.

10

Dan

Dec 31, 2025

·

Stayed 1 night

Quiet comfortable rooms.

8

Jessica

Sep 9, 2025

·

Stayed 2 nights

Pool area wasn’t clean . Hot tub Luke warm . If you have a room facing Walmart be prepared for constant noise of semi trucks in and out , running all night . Otherwise the room was good, clean comfortable. Gym was good , open 24

10

Betty

Jan 4, 2025

·

Stayed 2 nights

We really like this hotel. Rooms are spacious ,comfortable, quiet and clean. Appreciate there is a lounge and dining option. Also enjoyed the coffee bar. Location is convenient. Friendly staff.

4

Denise

Jun 21, 2025

·

Stayed 5 nights

The hotel does not live up to four points Sheraton expectation.When we entered our room it had an overwhelming smell of sting cleaner. The furniture in our room was very scratched, damaged and liked awful. Pillows were awful. The design of the shower is ridiculous. You have to stand in the shower to turn the water on. Blasts cold water before it turn warm and no shelf in the shower to put toiletries on.

6

Kathleen

Sep 24, 2023

·

Stayed 2 nights

Nice room. Toilet ran constantly and AC was very löüd. Over all average hotel.

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Service

Staff are widely praised as friendly, accommodating, and efficient. A minority reported cold or unhelpful front-desk interactions, occasional check-in issues, or poor problem resolution.

Related guest reviews

10

Treena

Nov 29, 2025

·

Stayed 2 nights

The staff were all very friendly and accommodating. I like to workout everyday and it was nice to see the fitness room had enough equipment that I could get my workout in. Hotel in general was very clean and beautiful

2

Chad

Nov 11, 2025

·

Stayed 1 night

I reserved a room with a king size bed, ended up with 2 queens. The staff weren't helpful at all. I wouldn't recommend this hotel too anyone after the way we were treated.

10

Darryle-Della

Sep 19, 2025

·

Stayed 2 nights

The trip was amazing and the staff was super friendly.

10

Anna

Oct 6, 2025

·

Stayed 3 nights

Really well-maintained hotel. Check in and check out were a breeze

10

Dulce

Sep 13, 2025

·

Stayed 1 night

The staff was extremely welcoming and made the experience even better

2

Rachelle

Sep 2, 2024

·

Stayed 1 night

We had booked our reservation 2 months in advance, prepaid room, called the week before to confirm our reservation, only to arrive 45 min after check in to be told there was no room for myself and two daughters. Service and treatment by Asiz and management was absolutely horrendous. We were simply told they had oversold, and even though my room for the night was prepaid and confirmed over phone with the front desk the week before, it simply "wasn't their problem". Shame on the management and Asiz for ruining my daughters and I weekend we had been counting down the days to and leaving us stranded for the night.

10

Nicole

Apr 21, 2024

·

Stayed 2 nights

Excellent hotel, the staff was outstanding. Nice, big parking lot. Probably one of my easiest hotel experiences.

6

Alexandra

Dec 1, 2025

·

Stayed 1 night

Front desk gentleman was cold and indifferent. Did not enjoy our interaction. Room was fine.

2

Dylan

Sep 1, 2024

·

Stayed 3 nights

Check in process was terrible. They gave us our keys to the room only to get to our room and people were in the room. The next room they gave us the water pressure in the sink was very minimal.

10

Grant

Apr 26, 2023

·

Stayed 2 nights

Excellent customer service staff. Went out of their way to ensure our stay was excellent.

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Location

Convenient west Edmonton base close to West Edmonton Mall, shopping, and dining. Some guests experienced traffic or loading-dock noise and noted the area can feel sketchy in spots or be tricky to access due to one-way roads.

Related guest reviews

10

Edward

Dec 30, 2024

·

Stayed 1 night

This isn’t my first stay at Four Points Edmonton West, and there’s a good reason for that. When I want a hotel that guarantees a great experience, I always choose Four Points Edmonton West. The staff is consistently friendly, the pricing is competitive, and the rooms are clean and modern. One of my favorite features is the complimentary onsite covered parking, which gives me peace of mind about my vehicle. In the winter, the heated parking stalls ensure your car stays warm and ready to go. Overall, I highly recommend this hotel to anyone looking for a reliable and convenient place to stay, just minutes from West Edmonton Mall and major highways for easy city access.

8

Leona

Jul 19, 2025

·

Stayed 1 night

Its tricky drivobg sround due to the one way. The breakfast buffet was not worth $18/person

8

Erin

Apr 7, 2025

·

Stayed 2 nights

We were going to WEM, and it ws very convenient. The property and room was nice, new and clean. The staff were nice and helpful . The pool area looked nice, but we didnt get to use it while we were there. The breakfast was good. On th cweekend, it was buffet, but on the weekdays it was a la carte and though we had 3 people staying in the room, we only had 2 vouchers and ended up orderi g a 3rd breakfast, though we could have gotten away with splitting 1 of them. The other comment i had was that there weren't enough towel rails and hooks in the bathroom . We had no placecto hang towels

8

Jessica

Sep 9, 2025

·

Stayed 2 nights

Pool area wasn’t clean . Hot tub Luke warm . If you have a room facing Walmart be prepared for constant noise of semi trucks in and out , running all night . Otherwise the room was good, clean comfortable. Gym was good , open 24

8

Don

Aug 3, 2023

·

Stayed 11 nights

Too much homeless and unsavoury vagrants, cannot walk around

8

Alexandra

Mar 30, 2024

·

Stayed 2 nights

Great hotel near West Edmonton Mall. It’s in a line of many hotels but on the nicer end of the road. Clean rooms, underground parking, good office area. Backs onto a shopping area with Walmart, restaurants, goodwill, gas stations, etc.

8

Ali

May 1, 2025

·

Stayed 4 nights

Nice clean hotel, staff were friendly, room was average, backed up to a Walmart, the beginning’s of homeless addicted people, not unsafe but sad to see, lots of garbage in the lane and on sides of the property.

6

Katrina

May 13, 2024

·

Stayed 4 nights

Clean and professional. Beds were comfy, however the pillows were so incredibly thin and uncomfortable. Parking was hard to come by with so many hotels so close together. Our room was facing the Walmart loading dock at the back of the hotel and it was LOUD when they had a truck arrive in the early hours.

8

nicole

Aug 14, 2025

·

Stayed 2 nights

Parking sometimes was tough to find. Property was clean and quiet. Right besides tons of shopping

8

Keith

May 2, 2025

·

Stayed 1 night

The property is next to a busy road so lots of traffic noise . Would have likely been better on the other side of the hotel . There is a Walmart next door so very convenient if you needed a thing. The staff is friendly . There seems to be limited parking but there is an underground parade with a lot of parking. Overall I would stay here again.

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Dining

On-site dining earns compliments for tasty dishes and some good breakfasts. Feedback is mixed on breakfast value and format, with voucher confusion, repetitive or average buffets, occasional order errors, and periodic early closures.

Related guest reviews

8

Pamela

Apr 15, 2024

·

Stayed 1 night

Good but no extras. No breakfast included, pools were shut down, restaurant was closed early.

8

Leona

Jul 19, 2025

·

Stayed 1 night

Its tricky drivobg sround due to the one way. The breakfast buffet was not worth $18/person

10

Benson

Dec 28, 2025

·

Stayed 3 nights

Fresh breakfast. Parking great heated underground. Room clean.

10

Tracy

Jun 24, 2025

·

Stayed 2 nights

Clean, comfortable, restaurant was really nice and food was good.

8

Michelle

Aug 27, 2024

·

Stayed 4 nights

Delicious food! The wings yummmmy! The pool/hot tub were under maintenance which sucked as we were really looking forward to it! I’d stay here again.

10

Susan

Oct 26, 2025

·

Stayed 2 nights

Great breakfast. Clean rooms, quiet!

10

Nandakumar

Aug 31, 2025

·

Stayed 2 nights

We stayed here for 2 nights, friendly staff, clean establishment and spacious room. Only drawback is while booking it was mentioned Full Breakfast is from the menu that we can order at the restaurant, but we got continental breakfast buffet which we didn’t enjoy and was a kind of disappointment. Other than that everything was okay. The Grab and Go restaurant dinner items was good except butter chicken, which was not up to our expectation. Overall good.

8

quinn

Mar 17, 2025

·

Stayed 2 nights

My stay was excellent, staff was friendly and helpful, room was comfortable but wasn't able to log in to the wifi and there was also confusion about price for buffet breakfast.

4

Kayla

Aug 28, 2025

·

Stayed 1 night

Did not mention the hot tub wasn’t working, alarm clock went off at 6:00am. Restaurant got my breakfast order wrong 2 times

8

Sandy

Aug 26, 2024

·

Stayed 1 night

I paid extra to have a “full” breakfast thinking that meant I could order off the menu, but was just the same old continental breakfast you get everywhere. Except no pork products which was a downer and it was just very average.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $96	5 $101	6 $107	7 $122	8 $122	9 $137	10 $137
11 $107	12 $110	13 $119	14 $103	15 $111	16 $110	17 $137
18 $104	19 $126	20 $126	21 $111	22 $104	23 $129	24 $110
25 $104	26 $103	27 $119	28 $111	29 $111	30 $122	31 $108

Su	Mo	Tu	We	Th	Fr	Sa
1 $104	2 $118	3 $111	4 $104	5 $104	6 $108	7 $108
8 $104	9 $104	10 $130	11 $152	12 $152	13 $151	14 $151
15 $104	16 $104	17 $104	18 $111	19 $119	20 $122	21 $137
22 $144	23 $144	24 $144	25 $144	26 $148	27 $137	28 $115
29 $104	30 $104

Four Points by Sheraton Edmonton West

Prices for Four Points by Sheraton Edmonton West

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed with Sofa Bed

Traditional Room, 2 Queen Beds

Traditional Room, 1 King Bed

Guest reviews of Four Points by Sheraton Edmonton West

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Edmonton West

Prices for upcoming dates