Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of CAD 25.00 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in Kelowna's Dilworth Mountain Estates, just a 2-minute drive from Orchard Park Mall and 7 minutes from Kelowna General Hospital. It is 3.9 mi (6.3 km) from Waterfront Park and 4 mi (6.5 km) from Prospera Place.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 8 AM to 10 PM.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express & Suites Kelowna East

Average nightly price at Holiday Inn Express & Suites Kelowna - East by IHG by month, last 12 months (USD)
Month	Average price
January	$103
February	$110
March	$107
April	$137
May	$197
June	$179
July	$202
August	$180
September	$163
October	$141
November	$104
December	$100

What guests think

At Holiday Inn Express & Suites Kelowna - East by IHG, guests commonly highlight clean, modern, spacious rooms, a convenient location near Highway 97 and shops, and especially warm, attentive staff with a well-run hot breakfast each morning.

Recurring negatives include hallway and upstairs noise (and some highway-facing rooms), and issues with the pool and hot tub—reports of cold water, closures, or cleanliness. Parking stalls feel tight, and several guests noted occasional service lapses, maintenance problems, or inconsistent housekeeping. Overall, expect a clean, comfortable stay with friendly service in a convenient base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed, with multiple reports of cold water, temporary closures or murky water; the gym meets basic needs. On-site parking is convenient but stalls are tight, and EV chargers are available.

Related guest reviews

8

Julie

Nov 25, 2025

·

Stayed 1 night

The stay was wonderful other than the pool not operational which we not made aware of and really looking forward to

6

Athena

Jul 30, 2025

·

Stayed 1 night

We liked the staff, the cleanliness, the buffet breakfast, the room amenities and the fact that everything was new and modern, however; the beds were uncomfortable and we did not sleep well. We were also disappointed in the pool. The website says it is a heated pool, but it was cold. So cold that the hot tub was full of young children, I'm assuming because they didn't want to be in the cold pool. So both of those amenities were not usable. The pool was one of the main reasons we picked this hotel, so between the uncomfortable beds and the cold pool, we will not be back!

6

Wendy

Aug 1, 2025

·

Stayed 1 night

We looked for a hotel with a pool but it was too cold to swim in. Even the children stayed out. The "hot tub" was more like a pool in temperature. The breakfast was really good and the staff was accommodating and friendly.

8

Michael

Jul 20, 2025

·

Stayed 4 nights

Hotel and staff was great but their pool was down for a couple of days. When it was finally up and open, they said it was safe by the water was Murky Green. Even if safe it did t look sanitary visually. Aside from this, breakfast was readily available and on time, but seating was limited. Overall, I would still stay at this location even with the minor faults. Staff was good and easy to deal with.

10

Gail

Jul 17, 2023

·

Stayed 2 nights

I booked here because I knew the beds would be comfortable, the breakfast good, and the availability of the EV charger! Yay to all of these!!

8

Levon

Feb 18, 2024

·

Stayed 1 night

Pool was cold and hot tub was cold due to equipment failure. Pool has been good on other occasions.

8

Wayne

Oct 12, 2025

·

Stayed 3 nights

The continental breakfast had a very good selection, was the best out of all the hotels we stayed at (5). The gym was brightly lit and had what I needed (cardio and free weights). Sound proofing of the room was not great, neighbor had a dog and there were several youth teams staying in the hotel. They would run up and down the hallway with the thumping just echoing. They stopped by 9pm but felt annoying. No fans in the bathrooms so the steam from the shower lasted longer than I wanted. Overall nice stay but I might try a different hotel the next time.

6

Leah

Jun 30, 2025

·

Stayed 1 night

The hotel itself was fine. Breakfast was good and well run. But the pool was filthy.

6

Joseph

Aug 19, 2025

·

Stayed 4 nights

Overall not a bad stay, however there were a few concerns that likely will keep us from returning to this property. First, the pool was freezing cold to the point that it was unbearable. It is also in need of some serious professional cleaning. Filthy to be honest. The hot tub is out of service and according to some other reviews has been out of service for over a month. We would not have stayed here had we know that these amenities were in such despair. Last, we stayed 5 nights and on 2 occasions I got out of bed and had to confront housekeeping personnel and ask them to stop yelling in the hallways. Absolute blatant disrespectful amount of noise.

10

Stephane

Sep 9, 2025

·

Stayed 5 nights

Great hotel. My only concern was the parking space are too tight

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Cleanliness

Reviews frequently describe the hotel as very clean and well maintained. Some guests reported lapses such as missed items, odors, or bathroom/shower issues.

Related guest reviews

4

Aliakbar

Jul 23, 2025

·

Stayed 5 nights

not clean, smells bad, washroom sink was plugged

10

Andrew

Oct 1, 2025

·

Stayed 1 night

Very clean room, staff were professional and friendly, breakfast buffet was well stocked and meticulously maintained.

8

Loretta

Dec 31, 2025

·

Stayed 1 night

Spotless but empty drink bottles inder the bed

6

Michael

Jun 6, 2024

·

Stayed 1 night

Overall it was fine I suppose. Too expensive for what you get. There's better in the area. (I travel to Kelowna several times a year). Traffic woke me up at 5am, and the showerhead was absolutely terrifying, scum and mould buildup(actually couldn't use it.. ended up giving myself a wash with a facecloth over the sink because it looked so gross). The staff are very kind and pleasant, but I don't think I'll be back. I've found better prices in this area where I can shower and have an uninterrupted sleep. No slight on the staff... I found them to be all very kind and pleasant.

10

Mehmet

Jan 5, 2024

·

Stayed 3 nights

Great hotel, spotless clean, great service stuff is excellent doing their job. Very nice breakfast. Definitely will come back again.

10

Murray

Nov 11, 2023

·

Stayed 1 night

We were very impressed with this hotel. The room was extremely clean and quiet with a terrific bed. All staff we interacted with were awesome and we would definitely stay here again.

10

Sarah

Jun 16, 2025

·

Stayed 3 nights

Newer hotel, well maintained with comfortable bed. Breakfast included with good selection. Easy access to downtown and airport.

4

Danielle

Aug 13, 2024

·

Stayed 1 night

Bathroom was not cleaned properly

6

pauline

May 19, 2025

·

Stayed 2 nights

There was a large oil type stain on the bed sheet, took pic down to front desk. There was housekeeping on shift so the desk attendant said she could give me new sheets. My daughter asked if we’d need to change them ourselves. The lady then offered to but said “it wouldn’t be as good”. There was also a used earplug (the hotel provides these in their rooms) on the ground which I let them know. Lastly the toiletry system in the shower was horrible. Two of the pumps snapped right off (rather bent off?) making them useless. Honestly the only good thing was the older gentleman working the buffet. A total gem.

10

Diana

Dec 19, 2025

·

Stayed 5 nights

Clean room. Great staff. Good breakfast.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious and comfortable, with thoughtful layouts and a sliding door that helps block hallway noise. However, noise from upstairs or the highway recurs, and there are occasional maintenance issues like broken blinds or weak water pressure.

Related guest reviews

10

Brenda

Nov 5, 2025

·

Stayed 1 night

Room was great! Loved the siding door to block out sounds from the hallway! All hotels should do this! Beds were comfy!

6

Ian

Nov 8, 2025

·

Stayed 1 night

The electronic window blind was broken and the room faced a brightly lit parking lot. Room 320. I went down to the front desk and the girl said she would come and check it out. Nothing was done and I was sleeping in a bright room. I went down the next morning and told someone at the desk that they really couldn’t book that room without fixing the blinds. They should have switched me to another room if they knew they couldn’t fix it that night.

10

Melissa

Mar 2, 2025

·

Stayed 3 nights

This was the best hotel experience I've had. The staff were so friendly and helpful! The breakfast in the morning was awesome. The room was spacious, well maintained (other than the bathroom door not locking), very comfortable, nice lighting, surprisingly sound proof, and had really good blackout blinds. I could have lived permanently in that room lol. Walmart, gas, and restaurants are all nearby. The only downside to the location is the parking spaces are tiny and difficult to fit into, but that seems to be all of Kelowna.

10

Gajen

Jun 9, 2025

·

Stayed 1 night

Great hotel with modern amenities. Shower should be more forceful.

10

Mike

Nov 13, 2025

·

Stayed 1 night

This hotel always impresses. Layout of rooms with the extra sound barrier door in each room to block from hallway noises is fantastic. Mirror in hallway actually has a plug and small shelf to do hair or makeup. Always clean and staff is fantastic!!

8

Tara

Mar 18, 2025

·

Stayed 3 nights

Great room. Clean and comfortable. Only complaint It was noisy. We could hear the traffic outside and the people upstairs.

10

Gosselin

May 27, 2025

·

Stayed 3 nights

Good design of the room.

10

Abbi

Nov 24, 2025

·

Stayed 1 night

Spacious, clean, quiet room

8

Wayne

Oct 12, 2025

·

Stayed 3 nights

The continental breakfast had a very good selection, was the best out of all the hotels we stayed at (5). The gym was brightly lit and had what I needed (cardio and free weights). Sound proofing of the room was not great, neighbor had a dog and there were several youth teams staying in the hotel. They would run up and down the hallway with the thumping just echoing. They stopped by 9pm but felt annoying. No fans in the bathrooms so the steam from the shower lasted longer than I wanted. Overall nice stay but I might try a different hotel the next time.

6

Kevin

May 29, 2025

·

Stayed 1 night

Clean Nice indoor pool hottub…. Nice and hot! Really nice breakfast. Noisy traffic if you look out to Hwy 97 TV’s are old not Smart TV

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful, with standout breakfast attendants. There are recurring complaints about front-desk responsiveness or policy rigidity during check-in or special requests.

Related guest reviews

2

Matthew

May 20, 2025

·

Stayed 1 night

They didn't have my expedia booking linked in their system, they could see it but made us wait for 30m for our room while we had a tired child. No courtesy was given during this.

10

Allison

Feb 14, 2026

·

Stayed 1 night

Helpful staff. Comfortable bed. Great pool.

2

Christine

Apr 18, 2024

·

Stayed 2 nights

The staff were horrible to my daughter and husband. I paid for two nights for them as the airline lost their luggage and they would not let them check in as I wasn’t there. They had no way to pay themselves as their cards were all in the lost luggage. Staff refused to check them in or try to come to a solution. Horrible/rude staff even after I talked to them to approve them checking in under my name. I would never use this hotel

10

Jennifer

Nov 17, 2025

·

Stayed 1 night

Exceeded expectations! Will be back. Shout out to the staff managing breakfast - kind, helpful, welcoming.

10

Raymond

Nov 21, 2025

·

Stayed 3 nights

Pleasant 3 nights at Holiday Inn-and Suites. Very nice staff especially at the breakfast.

10

Maria Clarez

Nov 4, 2025

·

Stayed 2 nights

Staff

10

Milka

Jan 10, 2024

·

Stayed 2 nights

Great staff, clean convenient, great breakfast!

2

Nickel

Aug 24, 2025

·

Stayed 1 night

Most of the faculty and service were are pretty match with the other reviews, however, my trip was seriously ruined by the reception lady on restricting our luggage storage. We have 4 people so we were planning to have 4 luggages kept in the storage room since we will be back in 2 days. We have informed or asked about that ahead of time with other receptionist. For whatever reasons the lady on the date of July 23rd refused taking our luggage’s into storage room, instead she ONLY allow ONE. I have no idea of why, as the room was pretty much empty. This is the first ever experience on failing left my luggage in storage. I was pretty much begging for taking another luggage, the same lady took it with very unwilling manner. I have no idea why I have such hard time on such small request, indeed it created huge inconvenience for my family to take with extra luggages during these 2 days field trip.

4

Siu Wing

Mar 31, 2025

·

Stayed 3 nights

We found dirty water coming out of the bathroom, which was in very bad condition—brown and red with mud. We reported the issue to the hotel front desk on the night of March 24 (Monday) via a hotel phone call. However, the front desk staff responded impolitely, stating that Holiday Inn was unable to provide maintenance service or offer us a new room. Instead, she even asked us to change rooms for an additional fee. Therefore, we went down to the front desk in person to seek assistance, then we probability found the same people in that phone call. Suddenly, she was able to change our room without any extra charge. Throughout the entire interaction, the staff member was rude, showed us an unfriendly attitude, and never apologized or thanked us. She simply dismissed us. It was an extremely unpleasant experience—truly the worst staff behavior I have ever encountered.

6

Gagandeep

Nov 12, 2024

·

Stayed 1 night

The staff at the check in time was rude.

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Location

Convenient location near Highway 97 with easy access to shops, restaurants, transit and the airport. Some highway-facing rooms notice traffic noise.

Related guest reviews

8

Curtis

Jul 7, 2025

·

Stayed 5 nights

It was quiet, clean and a good location to most places in Kelowna

10

Drew

Jul 17, 2025

·

Stayed 5 nights

Having all the food places within the same parking lot is super convenient. Walmart is also within 10 minutes of walking as well.

10

Prabal

Sep 12, 2024

·

Stayed 3 nights

We had a very pleasant stay at the hotel in August 2024 while travelling with family. Centrally located, Nice hot breakfast was served every morning. Ample surface parking around the hotel building making it easy to find a shaded parking spot in the hot summer.

10

Kim

Jul 25, 2025

·

Stayed 4 nights

Great location! Plenty of shops in walking distance. We took advantage of the “easy to use” bus system and there was a stop on the street behind this hotel which made it even more convenient to use.

8

Tracy

Oct 6, 2025

·

Stayed 2 nights

Nice room layout and storage etc. Staff was friendly and helpful. Very convenient location

8

Irma

Sep 29, 2025

·

Stayed 1 night

Right off the highway. Great location. I like the modern look! The room is spacious!

10

Sehliselo

Jun 26, 2025

·

Stayed 5 nights

I liked this hotel because its centrally located with all the restaurants and shops accessible by walking .

8

Beryl

Aug 27, 2024

·

Stayed 2 nights

The hotel is very clean, staff are nice and helpful. But it is noisy if the room faces to the main street. Better to ask for a room faces to the back street which has much less traffics and much quite.

10

Sarah

Jun 16, 2025

·

Stayed 3 nights

Newer hotel, well maintained with comfortable bed. Breakfast included with good selection. Easy access to downtown and airport.

10

Margaret

Oct 18, 2025

·

Stayed 2 nights

We enjoyed our two night stay- comfortable bed, bathroom safe and accessible, friendly staff , close to Hwy # 97 for access to airport and trip to Vernon. Looking forward to another stay here. Basil Leaf restaurant nearby is excellent.

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Dining

The complimentary hot breakfast is a consistent highlight, with good variety and attentive staff. A few guests found it repetitive or wanted healthier options, and coffee quality drew mixed feedback.

Related guest reviews

10

Anney

Mar 24, 2024

·

Stayed 2 nights

Free hot breakfast was excellent every morning and the server guy at breakfast was so joyful and nice that made every morning very cheerful to a great start of the day.

10

Rebecca

Jan 2, 2025

·

Stayed 3 nights

We loved our stay! The breakfast was fantastic!

8

Mauro

Oct 23, 2025

·

Stayed 1 night

Breakfast was very good and nice variety. Staff are great and rooms are very clean.

10

Douglas

Aug 14, 2024

·

Stayed 2 nights

Warm pool, good breakfast.

8

Matt

Dec 22, 2025

·

Stayed 1 night

Great breakfast

10

Joseph

Oct 16, 2025

·

Stayed 1 night

Staff was great, room was very good, clean, quiet. Breakfast is ok but healthier food items would be better, two types of sausages? Both bad for you, and how about real eggs not that powdered stuff.

10

Timothy

Nov 11, 2025

·

Stayed 3 nights

Clean room and nice staff! Breakfast was yummy!

8

Julie

Apr 8, 2025

·

Stayed 2 nights

Great property, clean and well design. Lots of room for luggage. My only complain: the coffee is horrendous.

10

Courtney

Aug 18, 2024

·

Stayed 1 night

Amazing breakfast! Wonderful mattress!

4

TEH HWA

Jul 25, 2025

·

Stayed 3 nights

We recently stayed at this hotel for three nights, and unfortunately, our experience didn’t quite live up to expectations. First impressions are so important, especially when you’re checking in after a long trip. However, the front desk staff didn’t greet us with a smile or a warm welcome, which set a disappointing tone from the start. During our stay, the hot tub was under maintenance, which was a letdown since we were looking forward to relaxing. To make matters worse, the pool water was uncomfortably cold, making it difficult to enjoy that facility as well. Breakfast, though convenient, was exactly the same every single day. After the first morning, it became repetitive and uninspired — we would have appreciated more variety or even a rotating menu. Overall, while the hotel had potential, the lack of hospitality, limited amenities, and lackluster breakfast left us feeling underwhelmed. I hope the management considers improvements in these areas for future guests.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $122	6 $142	7 $127	8 $157	9 $200	10 $205
11 $131	12 $107	13 $136	14 $138	15 $143	16 $149	17 $129
18 $126	19 $138	20 $133	21 $133	22 $133	23 $136	24 $133
25 $124	26 $138	27 $138	28 $141	29 $138	30 $127	31 $131

Su	Mo	Tu	We	Th	Fr	Sa
1 $118	2 $129	3 $122	4 $122	5 $127	6 $133	7 $127
8 $106	9 $119	10 $119	11 $119	12 $122	13 $119	14 $116
15 $103	16 $116	17 $122	18 $122	19 $122	20 $119	21 $119
22 $108	23 $116	24 $119	25 $119	26 $122	27 $119	28 $116
29 $108	30 $119

Holiday Inn Express & Suites Kelowna - East by IHG

Prices for Holiday Inn Express & Suites Kelowna - East by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Communications)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed with Sofa Bed

Guest reviews of Holiday Inn Express & Suites Kelowna - East by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Kelowna - East by IHG

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