Holiday Inn Express & Suites - Cartersville by IHG

The elevator was extremely slow. We had bacon one day and wish they would have had it the other days we were there. Pressure in the shower was weak. Staff extremely friendly and hotel was very clean.

Overall, the hotel was nice for the price per night. Friendly staff, clean sitting areas and rooms. The breakfast options were ok. The only thing that was disappointing was the pool and exercise room was under construction and out of use. There was nothing site about construction going on when booking the room. If ever back in the Ga area, I would stay again.

Elevator waa broken. Had to walk upnro my room.

I booked this hotel specifically so my kids could go swimming in an indoor pool after being couped up in the car for several hours. They were so excited. However, when we got there, they were quickly let down when they discovered the pool was EXTREMELY cold. Probably colder than what it would have been had it been outdoors on that 50° night. My kids dang near got hypothermia just testing it out. The pool shouldn't even be listed as an amenity, because it's not. This just ruined the entire night. We won't be back unless a pool heater is installed.

We were never informed that pool was under renovation

The hotel seems new so it’s nice and clean. Staff was friendly but we stayed here with a team specifically because they advertised an indoor pool and lo and behold we get there and it’s closed. I understand things happen but at least let people know

The pool is almost finished.

Everything was good except the pool is not up and running

I will say, the hotel was clean, staff was helpful and friendly, and the breakfast was great. However, I chose this hotel over several other (more affordable) hotels because hotels.com listed them as having an indoor pool. Upon arrival we discovered that the pool was closed. This was very disappointing, to say the least. I spoke with the manager at the Best Western and she said that had I looked on their website I would have seen that the pool was under renovation. She also told me that hotels.com is supposed to pull that information directly from their website and it should have been listed. I'm feeling very frustrated that I spent an extra $50 to get a hotel room where my kids could go swimming for absolutely no reason.

The pool is under renovation, and there is no notice of that when booking the room.

Great service, good breakfast, spacious, comfortable and clean rooms. What’s not to love? Would happily stay again.

The room was clean. Check in was quick.

Our stay was wonderful! The hotel was very clean and the staff was great!

The property is well kept and conveniently located. Breakfast was excellent. Unfortunately, our room simply wasn’t clean. Clump of hair in the toilet. Hair in shower. Something sticky & greasy on the microwave. And that’s what we could see!

Maintenance was in the room I was first given so I had to go back to the front desk and get another room. Shower floor was dirty. Bathroom door isnt even.

Very nice clean and updated property. Room was clean and inviting.

This hotel was very comfortable. Customer service was great. The hotel and rooms smelled clean. Sanitizer was accessible on all floors.

Helpful staff, clean rooms, well-maintained, good breakfast. No problems at all.

Spacious 2 queen bed room, very clean. Housekeeping did an excellent job of cleaning during our stay. The hotel is by the interstate which was convenient for us but you can hear the traffic at night and it might bother others. The hotel itself was quiet inside and provided everything we needed. It was a short drive to the sports arena. Breakfast was nicely done and food area clean and well maintained.

Very convenient to I75. Very clean and updated. Breakfast was awesome.

Great stay! Met all of our expectations in terms of comfort, location, and price. Complimentary breakfast was great too!

It was wonderful. I wish they would update there suites to be in a separate room but other then that it was wonderful

It was very nice and quiet. No complaints at all

Room was reasonably clean. We would consider staying here again, but there were several minor issues. The pool was closed, so our kids were kinda disappointed. There was no roll away bed available. No front desk number, when I called the hotel they told me I had to go down and get blankets myself. This hotel is located right next to the interstate, so it was pretty loud trying to sleep at night. Also maybe a laundry room next to us? Dryer sounds off and on throughout the night. No laundry bag to use. The cabinet above the fridge was being held to the wall by two lower screws. Overall it was fine, especially for the price we paid, but nothing that I would recommend.

Beds were hard but outside of that the property is very nice and clean. Large room and ba

The walls are so thin, we were up until 2:30a.m. With noisy people next to us. Have never had this problem holiday inn, it is a new construction, but not good.

The property needs a remodel. The air conditioner in our our room was so noisy we could not sleep. Sounded like a jet taking off every time it clicked on. Noise from the highway was also extremely loud and lasted all night. Did not sleep at all. Not to mention kids running around yelling and knocking on doors. Buttons in the elevator were taped up. Not sure why but very unappealing and a little scary. The employees were extremely nice and helpful even when I shared my concerns.

Pillows and bed were awesome. Nice rooms and safe area

Spacious 2 queen bed room, very clean. Housekeeping did an excellent job of cleaning during our stay. The hotel is by the interstate which was convenient for us but you can hear the traffic at night and it might bother others. The hotel itself was quiet inside and provided everything we needed. It was a short drive to the sports arena. Breakfast was nicely done and food area clean and well maintained.

The property was average. Way too overpriced for what you get. Suite rooms are tiny. Cleaning was ok but could be better. Probably would t stay again

The room was clean. Check in was quick.

Excellent employees at the front desk. The same 2 gentlemen that helped us out last year were there again and it was a pleasure to see them! Very friendly and welcoming!

Friendly staff.

Staff were so friendly. The breakfast was delicious & nice variety. We will return! Thanks

Not satisfied at all. I booked a room here for a total of one night. Upon my check out date, I returned to my vehicle the next morning to charge my phone. Unbeknownst to me, the cleaning staff entered my room before the check out time at 11am and proceeded to clean my room. I returned to my room and noticed by sheets and comforter has been removed from the bed I occupied and someone had touched my food and placed it in another location. I opened the small refrigerator and noticed items were missing that I purchased the night prior. While checking out, I asked the front desk attendant what was the proper protocol for the cleaning after noticing the room is still occupied. He stated the staff does not enter the room until 11am. The hotel manager appears, and states her staff wouldn’t do/steal anything out the patrons room. I asked for her to review the cameras..her staff did in fact enter in my room. She stated the staff should have not entered, but I know they didn’t take anything from your room…how? I’m not blaming your staff, but make it make sense. I didn’t take my own belongings out of my room and you are touching my food!! Her overall attitude was very unprofessional during the conversation. Will NOT BOOK AGAIN HERE.

Could not check in office was closed

The staff in front desc is so nice.

Staff was friendly and made check in/out process fast and easy. Would highly recommend to others and will return if in the area again

Staff was very professional and nice.

Hotel seems to be fairly new. Clean throughout. Nice room. Staff very accommodating. Looked like they had a decent breakfast but I had to leave early so opted for their coffee. Would definitely recommend and would stay there again.

Great stopping destination on our way to Nashville with great things to see close by.

We arrived late after a long drive and missed our turn to this location as it isn't marked well and there are businesses in front of the hotel. Check in was almost effortless once we arrived as the desk staff got us checked in quickly with no issues. The room was clean, well stocked and the beds were very comfortable. Loved everything about the room. Breakfast wasn't great. No bacon (portrayed in the pictures), the biscuits and gravy were just bad and the juices were extremely watered down in that they had the right coloring, but no taste at all. That surprised us. Checkout was as smooth as checkin. There is a good, clean convenience store/gas station across the road and you are just yards away from I-75.

Everything you need with this hotel. Plenty of food choices close by.

Clean and in a good location right off the interstate

The hotel is in a good location and everything seems to be clean and orderly. They were very helpful. The only downside to it is behind them. They’re building new houses so you get to your construction all day so you never get to sleep late but I realize that that is out of their hands otherwise I had a great visit.

The hotel is in a good place to get to things in the Cartersville area.

Very close to 75. Rooms very clean and all employees very nice and professional.

Spacious 2 queen bed room, very clean. Housekeeping did an excellent job of cleaning during our stay. The hotel is by the interstate which was convenient for us but you can hear the traffic at night and it might bother others. The hotel itself was quiet inside and provided everything we needed. It was a short drive to the sports arena. Breakfast was nicely done and food area clean and well maintained.

Very convenient to I75. Very clean and updated. Breakfast was awesome.

Convenient location and clean appearance

Great stay! Met all of our expectations in terms of comfort, location, and price. Complimentary breakfast was great too!

The elevator was extremely slow. We had bacon one day and wish they would have had it the other days we were there. Pressure in the shower was weak. Staff extremely friendly and hotel was very clean.

We arrived late after a long drive and missed our turn to this location as it isn't marked well and there are businesses in front of the hotel. Check in was almost effortless once we arrived as the desk staff got us checked in quickly with no issues. The room was clean, well stocked and the beds were very comfortable. Loved everything about the room. Breakfast wasn't great. No bacon (portrayed in the pictures), the biscuits and gravy were just bad and the juices were extremely watered down in that they had the right coloring, but no taste at all. That surprised us. Checkout was as smooth as checkin. There is a good, clean convenience store/gas station across the road and you are just yards away from I-75.

Great service, good breakfast, spacious, comfortable and clean rooms. What’s not to love? Would happily stay again.

Staff were so friendly. The breakfast was delicious & nice variety. We will return! Thanks

Helpful staff, clean rooms, well-maintained, good breakfast. No problems at all.

Breakfast was not open on time we want to go traveling and had to get a later start, we payed for it so should have it.

Spacious 2 queen bed room, very clean. Housekeeping did an excellent job of cleaning during our stay. The hotel is by the interstate which was convenient for us but you can hear the traffic at night and it might bother others. The hotel itself was quiet inside and provided everything we needed. It was a short drive to the sports arena. Breakfast was nicely done and food area clean and well maintained.

Very convenient to I75. Very clean and updated. Breakfast was awesome.

I will say, the hotel was clean, staff was helpful and friendly, and the breakfast was great. However, I chose this hotel over several other (more affordable) hotels because hotels.com listed them as having an indoor pool. Upon arrival we discovered that the pool was closed. This was very disappointing, to say the least. I spoke with the manager at the Best Western and she said that had I looked on their website I would have seen that the pool was under renovation. She also told me that hotels.com is supposed to pull that information directly from their website and it should have been listed. I'm feeling very frustrated that I spent an extra $50 to get a hotel room where my kids could go swimming for absolutely no reason.