Is parking available at the property?

Yes, parking is available on-site. It is free but limited.

Is breakfast offered at the hotel?

Yes, a buffet breakfast is available for approximately THB 650 per person.

Does the hotel allow pets?

No, the property does not allow pets.

What are the standard check-in and check-out times?

Check-in is from 14:00, and check-out is until 12:00. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for THB 900 per vehicle (one-way) and THB 750 per child (one-way).

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Phuket Town, approximately 0.3 miles (0.5 km) from Phuket Sunday Night Market and about 20 miles (32 km) from Phuket International Airport.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is operational from 7:00 AM to 7:00 PM.

Novotel Phuket City Phokeethra - 5 Star Stay

Average nightly price at Novotel Phuket City Phokeethra by month, last 12 months (USD)
Month	Average price
January	$157
February	$143
March	$108
April	$84
May	$78
June	$71
July	$66
August	$75
September	$75
October	$92
November	$101
December	$151

What guests think

At Novotel Phuket City Phokeethra, reviewers praise friendly, helpful staff, varied breakfasts, and walkable access to Phuket Old Town, while noting dated areas, occasional housekeeping lapses, a mixed pool experience, and a less appealing surrounding neighborhood with market noise.

Many highlight the rooftop bar views and overall cleanliness, though corridors can feel bare and lifts or ventilation occasionally noisy or smelly. Breakfast is widely liked for choice and local dishes, but a few found options limited or coffee poor, and dinner at the restaurant drew rare but sharp criticism. The setting suits exploring Old Town, but beaches and major attractions require transport and the immediate area can feel run down. Expect a comfortable city stay with standout service and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar is frequently praised for views and drinks; the pool experience is mixed, with mentions of closure, shallow wading depth, or shade keeping it cool. The gym is adequate but small, and some lifts or corridors feel worn.

Related guest reviews

6

Espen

Mar 5, 2023

·

Stayed 11 nights

Novotel hotel is a nice hotel, but the surroundings was not great, abandon buildings, just looked runned down. We ordered a family suite, and got two connecting ordinary rooms, which in my opinion is not a suite. Hotel staff was amazing, smiling helpful, even a concierge how went around checking that everybody had a good time. The pool was located under a roof, so that the sun could not warm it up, the pool where there for some what cold. Fitness room was small, but had everything you need for a good work out, unfortunately if you work out around 7 am, the water bottle in the room which are free will be warm, at least that was my experience. The breakfast buffet was great had, nice fruit and hot meals.

10

Basmah

Apr 22, 2025

·

Stayed 2 nights

Great location a short 15 minute walk from Old Town. Very helpful tourist desk. Phenomenal breakfast selection including local cuisine, low fat / healthy options and soya milk for people with dietary needs. Diverse, air conditioned fitness centre.

8

Andrew

Aug 12, 2023

·

Stayed 1 night

The exterior and the lobby look great. Not to mention our room was upgraded upon arrival and there was a nice warm welcoming inside the room. One of the two elevators was out of service which was kind of a drag since we were on floor 11. The room had some things about it that were unpleasant to the eyes. A few stains on the chairs and some on the walls. The bathroom was great and overall the room stay was good.

10

Reine

Dec 28, 2025

·

Stayed 15 nights

A special thanks to Gift for making our stay truly wonderful. She greeted us with professionalism and genuine friendliness and met all our expectations. The hotel is absolutely lovely, and the rooftop bar deserves special mention for its fantastic drinks. We really enjoyed the calm area where the hotel is located—peaceful yet still within walking distance of Phuket Old Town. We recommend staying here for about a week and then continuing on to a beach resort, as the best beaches in Phuket are quite far from this location. That said, don’t miss out on this hotel, it’s fantastic, and we will certainly return.

10

Stephen

Mar 13, 2025

·

Stayed 1 night

Good hotel, nice pool and roof bar excellent view and happy hour

10

Ahmed

May 22, 2025

·

Stayed 1 night

Nice hotel in the middle of the city, staff was very friendly and a great pool with a great view

6

Nick

Dec 2, 2025

·

Stayed 3 nights

Hotel was overall okay except the pool was closed for maintenance. Our kids were bummed because it was one of the amenities they were looking forward to.

10

Lars

Jan 15, 2026

·

Stayed 4 nights

Bra, fint hotell. Trevlig takbar. Frukost var varierande med typiska Thairätter. Läget var lite avsides och lite nergånget och stängda butiker intill. Trevlig fiskmarknad syrx nedanför med bra matservering.

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10

Vincent Jesus

Apr 21, 2025

·

Stayed 3 nights

Great stay. The rooftop view and bar were excellent 👌 We would definitely stay here again.

10

Sarah

Feb 23, 2025

·

Stayed 2 nights

Unique property. Somewhat odd location. Very clean. Breakfast buffet is great. Pool looks nice but is only for wading. Smelly elevator shaft.

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Cleanliness

Common feedback praises very clean rooms and public areas. However, multiple guests reported inconsistent housekeeping, lingering odors, or worn and stained furnishings.

Related guest reviews

4

Mitesh

Jun 10, 2023

·

Stayed 1 night

Showed me 3 different rooms and each one had a horrible smell in them. The lift is in major need of renovation too, the reception area is the best bit about the hotel. I refused to stay and argued them into a refund and moved to Ramada up the road.

6

Gordon

Jul 26, 2023

·

Stayed 2 nights

Good points - reception and dining hall were beautiful. Room was fair but showing signs of wear and tear and could have done with a proper deep clean. Pool area was disappointing and would benefit from a bit of staging. The areas between the lifts and the rooms were nothing short of bleak and really need some art/plants , general dressing. We booked two nights here via Expedia for two adults and a 14 year old and specified her age. On arrival our room had one king size bed which all three of us were expected to sleep in. The hotel were going to charge us extra to put another bed in the room but it would have been too cramped so we ended up booking another adjoining room. The hotel is okay for the price and fine for a couple of nights but it is not 5 star by any stretch of the imagination. The staff are wonderful though

8

joao

Jan 10, 2026

·

Stayed 4 nights

Sim quarto impecavel

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4

Gursheen

Nov 8, 2025

·

Stayed 2 nights

Sure — here’s your revised version without the em dash: --- The hotel overall was good, but there were a few disappointments. There were very few amenities provided, such as no lotion or conditioner, so be sure to bring your own. Unfortunately, our room and bathroom were not cleaned during our stay, and we had to call the front desk to request fresh towels and a refresh of the washroom. For a 5-star property, I expected a higher level of service and attention to detail.

10

Brian

Jan 16, 2026

·

Stayed 1 night

The staff were very helpful and room was very clean.

10

Audrey

Nov 26, 2025

·

Stayed 3 nights

Great location 15 min walk to old Town and 5 min walk to restaurants that were excellent and that the locals go to. 30 min walk to the beach. Clean room. Asian and western options for breakfast. Don’t miss the opportunity to try the Asian breakfast options they were great.

4

Angela

Dec 3, 2024

·

Stayed 2 nights

dirty

6

Allan

Feb 19, 2026

·

Stayed 8 nights

Although the hotel has a nice presentation, friendly staff and average clean rooms, it was disappointing in a number of items. On 4 occasssions we returned to our rooms after 4pm and the rooms had not been made, it became that late on each occassion, we advised them not to bother. The restraunt was very dissapointing, we had our first meal there on our second night, it was average at best, we decided to give it another chance on our second last night, it was disgraceful. I complained about the quality of the food, which i rearly do, the head chef came out to appologise and admitted the food was reheat. Its probably not surprising there didnt seem to be many evening patrons. Although the hotel has most services around it, there is no easy transport to the major Phuket attractions. Taxi's are extremely rare, there is no courtesy bus from the hotel, staff advised there was a street bus, waited in the street for over 1hr, the bus drove straight past dispite 4 of us trying to wave it down at the allocated pick up zone.

10

Sarah

Dec 25, 2022

·

Stayed 19,350 nights

The hotel was really clean and the room had everything we needed (fridge with water, toiletries, coffee/tea making). The bed was comfy and huge, staff were friendly and very helpful - sorted out transfer for us. Breakfast had a good variety of different cuisines and lots of fresh fruit. Location was handy for us being near Rassada pier. Would definitely stay again.

10

Necla

Aug 14, 2025

·

Stayed 7 nights

Zeer nette hotel met hele vriendelijke personeel. Ontbijt was ook goed. Hotel ligt op loopafstand van Oud Phuket en 7/11 is om de hoek. We kregen zelfs een gratis upgrade naar een familiekamer.

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Rooms

Rooms are generally spacious and comfortable with effective air conditioning and good beds. Some feel dated, with occasional ventilation noise, limited bedside outlets, and a weak hair dryer; Wi-Fi was slow for one guest.

Related guest reviews

10

William

Dec 1, 2024

·

Stayed 2 nights

Close to old town and nice rooms

8

Nneka

Nov 3, 2025

·

Stayed 3 nights

The AC worked well, much needed for the weather. The staff were polite. Room clean and bed comfy. Walking distance to old town.

10

Nazira

Nov 15, 2025

·

Stayed 2 nights

We were in the Executive room with 2 double beds. Very comfortable, room size was very good, the shower was amazing. Room was very clean, the staff were very nice and the breakfast had lots of options with a great coffee machine. A little pricy, but was worth it.

8

Andrew

Aug 12, 2023

·

Stayed 1 night

The exterior and the lobby look great. Not to mention our room was upgraded upon arrival and there was a nice warm welcoming inside the room. One of the two elevators was out of service which was kind of a drag since we were on floor 11. The room had some things about it that were unpleasant to the eyes. A few stains on the chairs and some on the walls. The bathroom was great and overall the room stay was good.

8

Rohit

Dec 3, 2025

·

Stayed 3 nights

Clean room, great location within old town, friendly staff, great breakfast but wifi was slow

8

Jennifer

Apr 15, 2025

·

Stayed 2 nights

Half decent location, reception staff nice. Restaurant staff could be abit friendlier and hotel a little dated. Hair dryer was terrible, almost like a toy, barely dried hair after an hour

8

Hanspeter

Dec 26, 2025

·

Stayed 4 nights

Large rooms with connected rooms

8

Kevin

Nov 12, 2025

·

Stayed 3 nights

Let's start with the staff, they are amazing, always smiling and very helpful. The hotel itself is ok but a bit dated, the Lobby, restaurant and bar areas are all very nice but the rooms could do with a facelift.

6

Christian

Dec 26, 2025

·

Stayed 6 nights

En Suisse, cet hôtel serait classé 3 étoiles même si la chambre Executive est satisfaisante, spacieuse et plutôt confortable.

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8

Thomas

Mar 11, 2025

·

Stayed 1 night

Bra hotell med trevlig skybar (dock väldigt bullrig ventilation på utedelen av baren). Bra rum. Dock bullrig ventilation. Saknade strömuttag vid sängen. Restaurangen var bra men stoldynorna var väldigt smutsiga. Generellt ett trevligt hotell men som sagt, några irriterande detaljer.

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Service

Service is widely praised as friendly, helpful, and attentive, with several guests noting standout assistance and family amenities. There are isolated reports of reservation issues, inconsistent follow-through, and a long card-deposit refund.

Related guest reviews

10

Jim

Jan 24, 2025

·

Stayed 3 nights

This is one of the best hotels I’ve stayed at in Thailand. I will definitely stay there again next year. Their staff was excellent, especially Peng. He went above and beyond. It was quiet sleeping at night. It was in a great location. It had a fantastic breakfast and great service. I felt right at home.

10

Rita

Jun 21, 2023

·

Stayed 1 night

Service is great. Staff were all friendly and professional. The hotel was clean and well maintained

10

Reine

Dec 28, 2025

·

Stayed 15 nights

A special thanks to Gift for making our stay truly wonderful. She greeted us with professionalism and genuine friendliness and met all our expectations. The hotel is absolutely lovely, and the rooftop bar deserves special mention for its fantastic drinks. We really enjoyed the calm area where the hotel is located—peaceful yet still within walking distance of Phuket Old Town. We recommend staying here for about a week and then continuing on to a beach resort, as the best beaches in Phuket are quite far from this location. That said, don’t miss out on this hotel, it’s fantastic, and we will certainly return.

10

Joanne

Oct 8, 2025

·

Stayed 3 nights

Pool was empty when we used it and it was nice a relaxing. Staff were friendly and attentive

2

Nobuhiro

Jun 14, 2024

·

Stayed 1 night

スタッフの対応が悪い

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10

Joseph

Apr 22, 2025

·

Stayed 1 night

Staff very helpful and welcoming, hotel is clean and pleasant, rooms are well sized and comfortable. Dining in the block around is limited, recommend a quick taxi to old town nearby for lots of good bars and restaurants.

2

ROGER

Nov 26, 2024

·

Stayed 1 night

Problems with extended reservation and unhelpful reservation staff spoiled what could have been a pleasant stay.

10

Priya

Dec 26, 2025

·

Stayed 1 night

Amazing service

6

Darwin

Aug 12, 2025

·

Stayed 2 nights

Liked the closeness to Phuket old town. Didn't like the pool are(nothing like the photos depicted),the breakfast was average at best. If you are going to stay here(I wouldn't recommend it)make sure you pay the deposit in cash, as I am still waiting for mine to be refunded back to me(paid by card), hotel reception said could take up to 30 working days to be refunded back to me which is absolutely ridiculous. Promised us a breakfast box as checking out early, took us 3 attempts at different times of the previous day to get this organised.

10

robert

Nov 15, 2025

·

Stayed 5 nights

Staff are excellent

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Location

Walkable to Phuket Old Town and handy for excursions and the pier, though beaches are far. Several note the immediate area feels run down or near a market with noise or smells.

Related guest reviews

10

Michael

Sep 30, 2024

·

Stayed 20 nights

Great location. And even better staff.

10

Anthony

Dec 7, 2025

·

Stayed 7 nights

Excellent hotel, excellent services, breakfast very good. Right in the middle of Phuket old town. Easy access to excursions. Definitely a recommended hotel.

8

Kenney

Feb 20, 2024

·

Stayed 5 nights

Very nice hotel in a lousy neighborhood. Long walk to old town.

8

Brant Thomas

Oct 30, 2024

·

Stayed 7 nights

Good hotel not in the hext area. Pretty run down area but lots of construction going on for improvements

10

Audrey

Nov 26, 2025

·

Stayed 3 nights

Great location 15 min walk to old Town and 5 min walk to restaurants that were excellent and that the locals go to. 30 min walk to the beach. Clean room. Asian and western options for breakfast. Don’t miss the opportunity to try the Asian breakfast options they were great.

8

Rohit

Dec 3, 2025

·

Stayed 3 nights

Clean room, great location within old town, friendly staff, great breakfast but wifi was slow

10

John

Feb 5, 2025

·

Stayed 7 nights

5 star service just the property lacked in afew areas along with the fish market being opposite lots of noise from 3 am -12 pm smell normally goes away by about 1-2 pm when the water truck cleans it out

10

Lars

Jan 15, 2026

·

Stayed 4 nights

Bra, fint hotell. Trevlig takbar. Frukost var varierande med typiska Thairätter. Läget var lite avsides och lite nergånget och stängda butiker intill. Trevlig fiskmarknad syrx nedanför med bra matservering.

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10

Sarah

Dec 25, 2022

·

Stayed 19,350 nights

The hotel was really clean and the room had everything we needed (fridge with water, toiletries, coffee/tea making). The bed was comfy and huge, staff were friendly and very helpful - sorted out transfer for us. Breakfast had a good variety of different cuisines and lots of fresh fruit. Location was handy for us being near Rassada pier. Would definitely stay again.

8

Immaculate

Feb 17, 2025

·

Stayed 2 nights

It was too far from tourist attractions and beaches

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Dining

Breakfast receives strong praise for variety, local dishes, and made-to-order eggs, though a few found selection limited and coffee from machines poor. The rooftop bar is popular, while dinner at the restaurant drew occasional criticism for quality.

Related guest reviews

10

Dejan

Dec 11, 2025

·

Stayed 7 nights

Breakfast was just right . Not a huge selection but all u need in one place. Omelet was very nice . The chef was always smiling at the omelet station and made it perfect . Also loved the local food at breakfast the soup station the most. Only let down was the coffee machines . The coffee is not good at all . Get rid of those machines .

10

Anthony

Dec 7, 2025

·

Stayed 7 nights

Excellent hotel, excellent services, breakfast very good. Right in the middle of Phuket old town. Easy access to excursions. Definitely a recommended hotel.

10

Basmah

Apr 22, 2025

·

Stayed 2 nights

Great location a short 15 minute walk from Old Town. Very helpful tourist desk. Phenomenal breakfast selection including local cuisine, low fat / healthy options and soya milk for people with dietary needs. Diverse, air conditioned fitness centre.

8

Lottie

Jan 3, 2026

·

Stayed 1 night

Lite sparsmakat möblerat. Vissa lampor vid sängen hade behövts tvättas av. Annars rent. Trevlig personal. Hissarna var lite slitna och hade behövts en liten renovering. Stor trevlig lobby. Vi tänkte ta en lunch på takterassen, men det gick inte änns att ta sig upp vid 15-tiden och de höll påsar städa. Bra frukost med omelett/äggstation på beställning.

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10

Reine

Dec 28, 2025

·

Stayed 15 nights

A special thanks to Gift for making our stay truly wonderful. She greeted us with professionalism and genuine friendliness and met all our expectations. The hotel is absolutely lovely, and the rooftop bar deserves special mention for its fantastic drinks. We really enjoyed the calm area where the hotel is located—peaceful yet still within walking distance of Phuket Old Town. We recommend staying here for about a week and then continuing on to a beach resort, as the best beaches in Phuket are quite far from this location. That said, don’t miss out on this hotel, it’s fantastic, and we will certainly return.

10

Audrey

Nov 26, 2025

·

Stayed 3 nights

Great location 15 min walk to old Town and 5 min walk to restaurants that were excellent and that the locals go to. 30 min walk to the beach. Clean room. Asian and western options for breakfast. Don’t miss the opportunity to try the Asian breakfast options they were great.

8

Rohit

Dec 3, 2025

·

Stayed 3 nights

Clean room, great location within old town, friendly staff, great breakfast but wifi was slow

6

Allan

Feb 19, 2026

·

Stayed 8 nights

Although the hotel has a nice presentation, friendly staff and average clean rooms, it was disappointing in a number of items. On 4 occasssions we returned to our rooms after 4pm and the rooms had not been made, it became that late on each occassion, we advised them not to bother. The restraunt was very dissapointing, we had our first meal there on our second night, it was average at best, we decided to give it another chance on our second last night, it was disgraceful. I complained about the quality of the food, which i rearly do, the head chef came out to appologise and admitted the food was reheat. Its probably not surprising there didnt seem to be many evening patrons. Although the hotel has most services around it, there is no easy transport to the major Phuket attractions. Taxi's are extremely rare, there is no courtesy bus from the hotel, staff advised there was a street bus, waited in the street for over 1hr, the bus drove straight past dispite 4 of us trying to wave it down at the allocated pick up zone.

10

Lars

Jan 15, 2026

·

Stayed 4 nights

Bra, fint hotell. Trevlig takbar. Frukost var varierande med typiska Thairätter. Läget var lite avsides och lite nergånget och stängda butiker intill. Trevlig fiskmarknad syrx nedanför med bra matservering.

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6

becky

Dec 17, 2024

·

Stayed 7 nights

Good service but the breakfast is not variety of choice

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $78	4 $78	5 $79	6 $74	7 $72
8 $67	9 $67	10 $80	11 $67	12 $67	13 $70	14 $84
15 $79	16 $70	17 $76	18 $70	19 $76	20 $79	21 $98
22 $70	23 $70	24 $84	25 $70	26 $75	27 $86	28 $76
29 $64	30 $70

Su	Mo	Tu	We	Th	Fr	Sa
		1 $86	2 $67	3 $72	4 $73	5 $73
6 $66	7 $70	8 $73	9 $73	10 $73	11 $67	12 $67
13 $73	14 $68	15 $70	16 $72	17 $70	18 $225	19 $225
20 $220	21 $111	22 $107	23 $118	24 $225	25 $281	26 $281
27 $256	28 $271	29 $281	30 $281	31 $256

Novotel Phuket City Phokeethra

Prices for Novotel Phuket City Phokeethra

Monthly average prices

About this property

Location

Room options

Junior Suite

Deluxe Room, 1 King Bed, Balcony

Family Room, 1 King Bed, 1 Bunk Bed

Deluxe Room, 2 Twin Beds, Balcony

Deluxe Room, 2 Bedrooms, Balcony

Executive Twin Room, 2 Twin Beds

Executive Suite

Executive Room, 1 King Bed

Superior Room, 1 King Bed

Guest reviews of Novotel Phuket City Phokeethra

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Novotel Phuket City Phokeethra

Considering this hotel for your Phuket trip?

Prices for upcoming dates