Name: Rosemont Suites
Address: 181 West Town Street, Norwichtown, Norwich, Connecticut, United States of America, Norwich, New London County, US
Price range: $101–$181 per night
Rating: 7.15

What guests think

At Rosemont Suites, reviews highlight very spacious, budget-friendly suites near Mohegan Sun and major roads, but also frequent complaints about cleanliness, noticeable smoke or musty odors, and a dated, run-down property with maintenance issues.

Service feedback is mixed, with friendly encounters contrasted by unconventional check-in, limited on-site presence, and difficulties getting refunds or assistance. Some guests also cite nonworking in-room features and renovation clutter, adding to a generally worn feel. This suits a brief, no-frills overnight when you mainly need a bed.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The property is old and in rough condition, with some amenities not working (e.g., TV or phones) and occasional renovation clutter or noise; exterior lighting issues were also noted. A few guests mentioned missing basics.

Related guest reviews

2

Sheila

Nov 5, 2023

·

Stayed 1 night

Ring a doorbell- no check-in desk or ID verification. No receipt. Smell was overpowering. Clerk came out of the first room with a folder and handed us the key cards, directing us ‘down there’. Opened room to more odors. Open the drapes and saw carpeting had huge stains. On closer look, numerous pieces of copper wire all over the carpet. Returned to the clerks room and complained. He sent someone to vacuum. Bathroom- no toilet paper holder - stored on the edge of the tub. Electric outlets not secured and had no covers. An old dirty sock in the kitchenette drawer and mouse trap under the sink. Renovations upstairs very noisy.

2

Lisa

Jul 6, 2024

·

Stayed 1 night

The room had a strong smell of cigarette smoke. The fluorescent light in the bathroom flickered and took 10 minutes to turn on. The smoke detector had plastic wrap around it. We did not feel safe and didn't stay the night.

2

Michael

Dec 14, 2023

·

Construction!! Does that mean they can't even clean the mirrors in the room?! I know You're doing construction but could you at least sweep the soda dust off the floor good thing I ask for a room from you. And I wish 2 men that didn't speak a word of English weren't trying to put the border in the doorway of the entry way to my room when I had to stop taking a shower to answer the pounding on the door so that they could Continue their construction des Despite it now, being almost 7 PM. And there's the song still saying all the 2 by 4's exaggerate etc of wood right out in the hallway of the hotel.

8

donna

Nov 5, 2023

·

Stayed 1 night

could use some renovations. had some trouble with doom key working

4

Jan

Sep 21, 2025

·

Stayed 1 night

Not a nice looking place, room was in need of maintenance. No coffee maker but had coffee stuff. No ice maker. Was good enough to lay our heads to sleep after going to a concert at the casino. Would not stay there again.

4

Lee

Oct 2, 2025

·

Stayed 1 night

The building was in pretty rundown condition, exterior lights, not working.

2

Sheila

May 26, 2025

·

Stayed 2 nights

No elevator for second floor, floors sticky, heater smelled, no cups, only 2 pillows on a king sized bed, when i asked for more pillows, he got them from another room. Exposed wires, painters tape holing stair treads down.

4

Amber

Dec 3, 2023

·

Stayed 1 night

There was no TV service in any room. Phone does not work. No reasoning on the whole situation 😕

4

DEAN

Aug 27, 2023

·

Stayed 1 night

There is no check-in desk (2 men sitting inside of the front door with a 3-ring binder) containing key cards. After check-in no one is visibly on duty. The rear door is held open with a rock. The front door does not open with our key card. Several room features are turned off (TV's cable, lamps), both lamps have no light bulb, one has a broken switch), or not functioning (WIFI signal is strong but carrying no Internet connection, A/C does not cool).

2

Robert

Oct 1, 2023

·

Stayed 1 night

It was absolutely horrible. The carpet was very very dirty and smelly, stains everywhere. The room smelled very bad. The curtains smelled very bad, water stains in the curtains, the tub was not cleaned, bathroom sing not cleaned, the mirrors were very very dirty. We had no TV signals throughout the entire stay. when we requested another room, management said all of the rooms are the same. Circumstances were very unsanitary! We decided to sleep in the car throughout the rest of our stay. I wouldn’t recommend the Rosemont suites at Norwich on my worst enemy! Very disappointing! We didn’t take photos, although we do have video of the room, which we will be uploading very soon.

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Cleanliness

Cleanliness is a recurring problem, with many reports of dirty rooms and bathrooms, strong smoke or musty odors, stained or unwashed linens and towels, and mold or pests. A few guests did find their rooms clean.

Related guest reviews

4

Areta

Feb 3, 2025

·

Stayed 1 night

The room smells like smoking the furniture so old curtains are old and have paint on them . The bathtub had thick dirt don’t think they have proper materials to clean it. Doesn’t look nothing like in the picture though. It’s really bad and not worth the money they charge .

2

Gail

Sep 22, 2024

·

Stayed 2 nights

There was a dead mouse in the first room. In the room they moved us to, sheets were never changed. There was hair in food in the bed.

2

Angel

Dec 16, 2024

·

Stayed 1 night

Room was dirty bathtub had soap mold

2

Maribel

Mar 13, 2025

·

Stayed 1 night

Rosemont Suites were dirty, stains, filthy, loud, bugs, black mold and gross. The tub would not drain.My boy has bites lord know from what.there was blood on the walls.the smell in the room was so horrible i had to get a air puffer. The sheets were dirty . This was horrible and experience

2

Chris

Nov 27, 2025

·

Stayed 2 nights

The room was disgusting the towels black and switched rooms and they still were gross and wouldn’t give us a refund

4

Jo

Sep 28, 2025

·

Stayed 1 night

It was dirty the toilet was not working well and the towel had a big hole in it tub dirty

6

Maija

Nov 10, 2025

·

Stayed 1 night

The room was bery big for a hotel. It is old, and could use updating - cabinets, sink, bath, althought the floors are new. The desk was dirty with sticky stains on it. The towels although washed were stained. The doors of the rooms were shoting loudly and the noise was carrying through out the whole floor due to the vinyl flooring in the hall. The matresses were somewhat hard but comfy for me. It was ok for staying just one night.

2

Craig

Sep 11, 2025

·

Stayed 1 night

The king size room we reserved was absolutely awful! Dirt and dust everywhere. Hair on the bedsheets when covers pulled back. Stain on pillow case. Broken full-length mirror left in place. Offered another room available because not able to get refund. Queen size room much cleaner than previous room but broken lamp, refrigerator not cleaned from previous stay, juice spilled stains. Broken door on cabinet. Ripped shower curtain. Building run down. Nothing like the photos showed! Everything felt dirty entering the building. Couldn’t afford to not be refunded and try to look for another room for one night. In town to see a show at Mohegan. Would never stay again or recommend to anyone!

4

Fiona

Sep 23, 2024

·

Stayed 1 night

Hotel is dirty burn stains on the bed clothes. Floor dirty and sticky. The bathroom was full of stains.

2

Robert

Oct 1, 2023

·

Stayed 1 night

It was absolutely horrible. The carpet was very very dirty and smelly, stains everywhere. The room smelled very bad. The curtains smelled very bad, water stains in the curtains, the tub was not cleaned, bathroom sing not cleaned, the mirrors were very very dirty. We had no TV signals throughout the entire stay. when we requested another room, management said all of the rooms are the same. Circumstances were very unsanitary! We decided to sleep in the car throughout the rest of our stay. I wouldn’t recommend the Rosemont suites at Norwich on my worst enemy! Very disappointing! We didn’t take photos, although we do have video of the room, which we will be uploading very soon.

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Rooms

Suites are notably spacious with simple kitchenettes, but interiors are dated, and some report odors and noise from doors or other guests. Overall better for short stays than extended visits.

Related guest reviews

6

Laura

Jun 26, 2023

·

Stayed 1 night

For a one night stay passing through, it was sufficient. It was clean, but very outdated.

6

William

Jun 24, 2024

·

Stayed 2 nights

Aged property. Room smelled like an ashtray.

6

Kayla Joy

Apr 27, 2025

·

Stayed 1 night

If you’re looking for a quick place to just lay your head overnight that is reasonably priced, this place does the trick. If you’re staying for a longer period of time, maybe go somewhere else. The staff were friendly and helpful. But there was dirt on the doorways, the clean linens I requested were dirty and stained, dirty fingerprints in the bathroom on the walls and black mold spots on the curtain. I like the flooring (not sure how soundproof it is for the people below us) but it’s nice not having gross carpet on the floors for a change. The room itself was nice but the facility had a strange odor to it when we walked in. The pillows were flat. Again, not luxury but it was nice enough to stay just for overnight.

8

Katurah

Jan 27, 2025

·

Stayed 1 night

Rooms were very large with a sink/microwave kitchenette. Split bathroom was convenient. Close to the highway for accessibility.

6

Crystal

Oct 2, 2024

·

Stayed 2 nights

Was able to access a handicap room. Made it easy to get from the parking lot to the room. Room was dated, needed some woodwork repairs, a little musty.

10

andrew

Sep 1, 2025

·

Stayed 1 night

Good sized

2

jacqueline

Oct 1, 2024

·

Stayed 3 nights

VERY LOUD! I stayed awake for hours with VERY LOUD pounding in room above me. Room was very clean and efficient.

6

Maija

Nov 10, 2025

·

Stayed 1 night

The room was bery big for a hotel. It is old, and could use updating - cabinets, sink, bath, althought the floors are new. The desk was dirty with sticky stains on it. The towels although washed were stained. The doors of the rooms were shoting loudly and the noise was carrying through out the whole floor due to the vinyl flooring in the hall. The matresses were somewhat hard but comfy for me. It was ok for staying just one night.

2

Cindy

Aug 3, 2023

·

Stayed 1 night

I got there late (11pm) and the owner/manager was sitting in the lobby in his pajamas. Handed me the key and I went to my room, which smelled of smoke so I had a hard time sleeping. It was suppose to be a non-smoking room. The next morning I was going to heat up some food for breakfast and I found a plate in the microwave that had literally been in there for weeks, if not months. Picture included. I thought I was going to throw up. I took the owner/manager down to show him and he took it like oooops. He even agreed it had been there months. No offer of discount, refund. Never ever stay in this place. Most disgusting place I’ve ever stayed and I stay in hotels for 3 months out of the year. Hotels.com please stop promoting this horrible place. Pee stain on the sheets also.

4

jennifer

Jan 15, 2023

·

Stayed 2 nights

I booked this on expedia. CONS- The hotel is this run down looking small property behind a big marriot. This place has no lobby and you have to go to the other hotel to check in and when you need anything . PROS- the place was spacious, and clean. If you need a place to sleep and hang out before the casino at a cheap price, then this is your place.

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Service

Experiences vary widely: some guests describe friendly, accommodating staff and easy check-in, while others report disorganized or unconventional check-in and poor responsiveness. Refund disputes and communication issues are mentioned.

Related guest reviews

2

Ryszard

Sep 8, 2024

·

Stayed 1 night

I called 2 x to confirm reservation and the person who answered the phone did not ask for name or phone nr. Nothing. Just said you have reserved rooms. Check in was bad, a man came out of a room right behind reception and just gave us keys. No info on anything. The rooms and the entire place stank of curry and mold, with walls like they were hit by something not even repaired. Rooms from the 60s, with mold stench so bad we left after 1 minute. Receptionist not attentive, v passive and answering phone 2 x did not state the name of the hotel or his name. Do yourself a favor and don’t go. You are better off sleeping in your car.

10

Suzanne

Jul 22, 2025

·

Stayed 2 nights

The room was very large, and the personnel where very nice.

6

Jennifer

Aug 12, 2023

·

Stayed 1 night

Staff was very friendly and accommodating. Rooms definitely need to be updated a bit and cleaned better. Did not want to walk on the carpet when I got out of the shower. Air fresheners would help this place out a lot too.

2

Wendy

Aug 9, 2025

·

Stayed 1 night

First off, the Rosemont is not part of the Marriott. They share a parking lot but they are nothing alike. I thought they were connected as even the signs outside are difficult to distinguish one from the other. When I explained that I had made a mistake, and gave the benefit of the doubt by going to the room at the Rosemont, I was very let down. Every piece of furniture in the room looked like tag sale freebies, the bedding did not fit the bed, the walls had many scuff marks, and the first floor room had a slider that had damage. I told the person at the desk that I had made a mistake and meant to book at the Marriott and he told me that I needed to call Expedia for my refund. I was in the room under 4 minutes. Expedia requested a refund and the manager of the Rosemont refused to give me my money back. Don't make this mistake!!

2

Tammy

Nov 25, 2023

·

Stayed 1 night

Room was dirty, sheets not clean hair on the bed dirty bottles and trash under bed and night stand, paint and hair in tub and sinks. Floor dirty made our socks black. No remote to tv had to call front desk 3 times and kept being hung up on.

8

Alicia

Jan 9, 2025

·

Stayed 1 night

Staff was very helpful

2

Cindy

Aug 3, 2023

·

Stayed 1 night

I got there late (11pm) and the owner/manager was sitting in the lobby in his pajamas. Handed me the key and I went to my room, which smelled of smoke so I had a hard time sleeping. It was suppose to be a non-smoking room. The next morning I was going to heat up some food for breakfast and I found a plate in the microwave that had literally been in there for weeks, if not months. Picture included. I thought I was going to throw up. I took the owner/manager down to show him and he took it like oooops. He even agreed it had been there months. No offer of discount, refund. Never ever stay in this place. Most disgusting place I’ve ever stayed and I stay in hotels for 3 months out of the year. Hotels.com please stop promoting this horrible place. Pee stain on the sheets also.

4

Acelia

May 18, 2024

·

Stayed 1 night

Make sure you watch everything at check in, they took a copy of my id and card. When I confronted them, the manager ripped it up in front of my face. They double charged me also and didn’t refund me until again the manager had to called.

2

Richard

Feb 20, 2023

·

Stayed 1 night

There was no one to check in , I had to go the hotel across to check in and the carpet was rip off and the bed was hard and uncomfortable, and the remote control didn’t work .. I should get my money back from this

10

debra

Jul 6, 2025

·

Stayed 1 night

Service was wonderful - room / suite was perfect

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Location

Convenient for Mohegan Sun and other nearby casinos and close to major roads, aiding quick access. One review raised safety concerns about the surroundings.

Related guest reviews

10

Chester

Apr 3, 2023

·

Stayed 1 night

Very accessible to the Rt395 and Rt 2

2

Claude

Mar 6, 2023

·

Stayed 1 night

This hotel and its surroundings looked so unsafe and the room was so un-secured and dirty that we decided to leave for our own feeling of safety and get another hotel elsewhere. We didn’t stay or even use the room. We actually want our money back and a full refund. Thank you.

8

Katurah

Jan 27, 2025

·

Stayed 1 night

Rooms were very large with a sink/microwave kitchenette. Split bathroom was convenient. Close to the highway for accessibility.

10

Carl

Jul 18, 2024

·

Stayed 1 night

Low cost place to sleep near Mohegan Sun

6

Crystal

Oct 2, 2024

·

Stayed 2 nights

Was able to access a handicap room. Made it easy to get from the parking lot to the room. Room was dated, needed some woodwork repairs, a little musty.

10

Karon

Dec 4, 2022

·

Stayed 2 nights

It was quiet

4

Jan

Sep 21, 2025

·

Stayed 1 night

Not a nice looking place, room was in need of maintenance. No coffee maker but had coffee stuff. No ice maker. Was good enough to lay our heads to sleep after going to a concert at the casino. Would not stay there again.

8

keith

Feb 19, 2024

·

Stayed 1 night

A cheap place to crash after a day of gaming at the local casino's

2

Craig

Sep 11, 2025

·

Stayed 1 night

The king size room we reserved was absolutely awful! Dirt and dust everywhere. Hair on the bedsheets when covers pulled back. Stain on pillow case. Broken full-length mirror left in place. Offered another room available because not able to get refund. Queen size room much cleaner than previous room but broken lamp, refrigerator not cleaned from previous stay, juice spilled stains. Broken door on cabinet. Ripped shower curtain. Building run down. Nothing like the photos showed! Everything felt dirty entering the building. Couldn’t afford to not be refunded and try to look for another room for one night. In town to see a show at Mohegan. Would never stay again or recommend to anyone!

4

jennifer

Jan 15, 2023

·

Stayed 2 nights

I booked this on expedia. CONS- The hotel is this run down looking small property behind a big marriot. This place has no lobby and you have to go to the other hotel to check in and when you need anything . PROS- the place was spacious, and clean. If you need a place to sleep and hang out before the casino at a cheap price, then this is your place.

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Dining

Not enough information in reviews.

Related guest reviews

10

Rod

Mar 3, 2023

·

Stayed 1 night

The breakfast food was a rip off. I paid for a 5 star meal and got low quality. That was super disappointing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$80
March	$80
April	$112
May	$123
June	$108
July	$106
August	$118
September	$116
October	$121
November	$96
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $148
20 $102	21 $101	22 $103	23 $103	24 $102	25 $168	26 $167
27 $103	28 $103	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $167	3 $168
4 $102	5 $101	6 $102	7 $102	8 $102	9 $167	10 $166
11 $101	12 $102	13 $101	14 $101	15 $102	16 $168	17 $168
18 $102	19 $104	20 $104	21 $103	22 $105	23 $168	24 $168
25 $105	26 $109	27 $111	28 $105	29 $103	30 $181	31 $179

Rosemont Suites

Prices for Rosemont Suites

Monthly average prices

About this property

Location

Room options

Double Room

Room, 1 King Bed

Guest reviews of Rosemont Suites

Who stays here?

What guests think

Property Policies

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FAQs about Rosemont Suites

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