I Spy - Cozy Pet Friendly, Ski In Ski Out Condo with Private Hot Tub

Place was great!

Perfect place for our family of four and dog. Excellent location for ski out and taking the mini gondola to the village. All the amenities that you could ask for and if you have a regular sized vehicle you even have a heated garage! I felt very well informed by the host company and would stay here at this location again.

Great location! The unit was clean and well-equipped with everything needed for our 4-day stay, including cooking all meals. Host was very responsive and answered all questions in a timely manner.

This property was just what we were looking for. Loved the location on the mountain and the condo is beautiful!

I arrived at the Big white location in the evening, expecting to have quick access to the unit. The electronic lock was broken on my arrival. I immediately let the property manager know. He was not up at the mountain, and proceeded to blame me for breaking his lock, and communicate in a very condescending manner. I'm not sure what business Brock Curzon has being in hospitality as I have never had this experience of poor, rude and downright offensive communication, when I was trying to check into a property. After the lock was not working, I was directed to a lockbox to get a physical key. There was no physical key and Brock proceeded to curse, and it was unclear whether he was directing his ire at me or the burden of having people stay at his rental and dealing with minor inconveniences of having to figure out a way to actually let them in. Finally, Brock decided to send someone over who was up at the resort, who eventually let us into the rental. Unfortunately, this took upward of 1-1.5 hours, on a freezing night up at the resort. His electronic lock, which he claims has "never had a problem in 5 years" continued to not work throughout our stay at Big White, and we had to use a physical key to access the unit.Ultimately, the place itself was great, but communication with the staylocations Brock Curzon representative was very much subpar, and at points offensive. I love going up to Big White, but will be staying elsewhere on my next visit.