Jaff Hotels & Spa Nisantasi

This is a terrible hotel . The cleanliness is way below standards, unclean bathrooms, broken toilet , unclean towels, unclean grey bedding , rooms overlooked dumpsters, and piles of trash. The plumbing never worked , flooding the room when you took a shower. Also the staff especially front desk manager (Turkish man) was so rude , and lying . Staff had us call a person on the phone claiming he was the property GM , to try to change our dirty room . Later they told us the manager was lying , and that the new person on the phone is not a GM . Also our friends’s had 3 more rooms through another booking for 5 days. When they found the hotel to be filthy , they asked to check out after 1 & 2 days. The same Manager refused to check them out for 3 days. Instead , he wrote No Show ( a lie) . And our friends discovered my hat the front desk manager rented out their rooms , during their remaining 3 nights ( and probably pocketed the double payments ) lying , cheating manager . Our friends had to bring the police to the property . But the same manager spoke in Turkish , lied about the room being re-rented out to other people . And dismissed them . Highly Avoid this Jaff hotel. It is awful , staff is rude , and cleanliness is terrible in most rooms.

Good overall, location and hotel

Spot on

Overall, this hotel does not meet the standards expected of a 4-star property. The building is old and in need of renovation, the lift is outdated, and much of the furniture is very old and worn. The room was uncomfortable and poorly designed, which made the stay less enjoyable. Breakfast offered a very poor variety and limited choices. There is also no proper area for guest drop off or pickup, making arrival and departure inconvenient. While the staff were polite, the overall experience fell well below expectations. Based on my experience, I would not stay at this hotel again and would not recommend it to travelers looking for a genuine 4 star hotel.

Good