Name: Holiday Inn Express and Suites Helena by IHG
Address: 3170 North Sanders Street, Helena, Montana, United States of America, Helena, Montana, US
Price range: $110–$307 per night
Rating: 8.95

What guests think

At Holiday Inn Express and Suites Helena by IHG, travelers consistently praise very clean, comfortable rooms, a convenient location near dining and highways, and a generous complimentary breakfast that many highlight as a standout of their stay.

Facilities like the pool, hot tub, and fitness room are appreciated, though closures or maintenance occasionally disrupted plans, and parking can feel limited during busy periods. While many found the team welcoming and helpful, others reported slow check-in, housekeeping misses, and uneven handling of noise or billing disputes. Overall, it suits travelers seeking a reliable, modern stop in Helena.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the pool, hot tub, and fitness room, and several noted a clean, well-kept pool area. However, there were repeated reports of closures or maintenance issues and occasional parking constraints.

Related guest reviews

10

Katharine

May 16, 2025

·

Stayed 1 night

Friendly staff, parking is limited

10

jill

Nov 18, 2024

·

Stayed 1 night

Hot tub was closed but everything else was great!

10

Misty

Mar 1, 2025

·

Stayed 1 night

The third floor elevator button smells like it's burning electrical

2

Nicholas

Oct 15, 2025

·

Stayed 2 nights

Nothing. Staff did not clean the room while we were out. Had to ask for fresh towels. Got told during check in the pool and hot tube would be down for maintenance pur entire stay. Staff was rude when we returned from the funral because we asked why our room was not cleaned. Will not stay there ever again. - stars

10

Kristine

Apr 19, 2024

·

Stayed 1 night

Beautiful hotel. Clean and friendly. The pool and gym are perfect.

10

Jody

Apr 24, 2024

·

Stayed 1 night

Easy access to so much yet it was quiet. Places to eat within walking distance. Very clean and comfortable. Great selection for breakfast. Pool area was clean. Would definitely stay here again.

8

Mike

Sep 24, 2023

·

Stayed 1 night

Nice, clean hotel and friendly people. The only issue was parking… it’s horrible. Most hotels have overflow behind, but that was a loading dock for a department store… by 9:30 the lot was full and we had to park down the street. Unacceptable to not have enough spaces for ALL the guest, especially the ones coming in late from out of town!

10

Kimberly

Jul 27, 2024

·

Stayed 2 nights

Great option near the airport and the town is small so easy to drive into town. Room super clean. Pool needs a refresh. Staff was excellent!

10

Carie

Jul 5, 2025

·

Stayed 1 night

Nice property. Helpful staff. Nice breakfast selection. Well maintained pool area.

10

James

Dec 24, 2024

·

Stayed 2 nights

In pool area had a person lift that was rusting. My suggestion would to powder coat it for protection

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Cleanliness

Cleanliness is consistently praised across reviews, with many calling rooms and common areas very clean. A few guests noted housekeeping oversights or bathroom detail issues.

Related guest reviews

10

Jason

Jun 1, 2023

·

Stayed 1 night

Very clean

10

SHARON

Aug 4, 2025

·

Stayed 2 nights

Extremely clean. Great breakfast and breakfast staff was super friendlly and accommodating.

10

Lynn

Sep 3, 2025

·

Stayed 1 night

Very clean

10

GERALD

Sep 14, 2025

·

Stayed 1 night

Clean and comfortable

10

Harmony

Sep 15, 2025

·

Stayed 1 night

Rooms were clean, comfortable and quiet. The blackout curtain was the best. Stayed here because I had several appointments and a surgery at Ft. Harrison. Staff was friendly, and the location was perfect.

10

Salinas

Oct 1, 2025

·

Stayed 1 night

Wonderful staff, cleanliness was spot on. Breakfast was really amazing. Only sad thing was the pillows. They were very flat. But if you put three together it works:).

10

John

Jul 1, 2024

·

Stayed 2 nights

This was a very clean property.

8

Darren

Mar 9, 2024

·

Stayed 2 nights

General spaces needed some cleaning but overall the rooms were fine

8

Randall

Jul 8, 2025

·

Stayed 1 night

I stayed here with the expectation of a standard. It was great except for the cleanliness of the bathroom needed a bit more detail to mirror, sink, and tub.

10

Loralea

Jul 9, 2024

·

Stayed 1 night

The hotel was clean and the area around it was fairly quiet. Easy access in and out & lots of parking.

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Rooms

Rooms are spacious, modern, and comfortable with good beds and blackout shades; many found them quiet. Downsides include noisy A/C, malfunctioning blinds or thermostats, occasional noise transfer, and some sofa-bed comfort or minor maintenance issues.

Related guest reviews

8

Katrina

Oct 14, 2025

·

Stayed 1 night

Staff was friendly and the room was spacious

10

Jolene

Oct 13, 2024

·

Stayed 2 nights

Our room was comfortable and spacious! The window was equipped with a room darkening shade that was perfect for blocking out the outside lights. I also give two thumbs up for the breakfast! Lots of variety and well stocked!

10

Felicidad

Aug 3, 2024

·

Stayed 1 night

Monica is so friendly make a strong effort to help us in all our needs. Worst part I was not able to sleep as the sofa bed needs a new mattress so hard for a senior like me to sleep on. My husband and myself have a back pain problem and it makes it worst in laying in your mattress……..Immediate replacement of mattress for your next clients. Hoping you will attend to this problem ASAP.

8

Mark

Jul 26, 2024

·

Stayed 1 night

A typical Holiday Inn Express. Our preferred option. With this stay we found it difficult to get any sleep. The air conditioner is very noisy. Also, we had a ground floor room. Two women stood outside our room and talked for hours, well into early morning.

8

Philip

Jun 24, 2025

·

Stayed 2 nights

Had an excellent stay. The rooms, especially suites, are very comfortable. Hotel seems recently renovated so it’s nice. Close to airport, good support for working remote. The only odd thing was the manager, Alisha Hoppe. I also booked a room for my parents, and the manager tried to pick a fight with my Mom when she (nicely) asked about late check out. Was extremely rude, and told them they were not welcome back and that she was banning them from the hotel. I’ve never heard of anything like that, and I honestly don’t even think that’s possible. But the company needs to take care of this matter promptly. If staff are going to treat their guests this way, they aren’t going to have many guests for much longer! The rest of the staff were excellent.

8

William

Apr 30, 2023

·

Stayed 2 nights

Thermostat was complicated and difficult to control. It never showed what the actual room temperature was. We just had to determine it by feel

10

Stephanie

Jul 24, 2024

·

Stayed 4 nights

The room we had at Holiday Inn Express was clean and comfortable. One complaint was with the room thermostat. The thermostat only showed the temperature setpoint and not the actual room temperature. At night, the room seemed warmer then during the day even with the same setpoint. Overall, I gave the room 5 stars because it was so clean and comfortable. The couch, chairs, TV, Refrigerator, and coffee maker were all like new. One other small item, the handwash, shampoo, conditioner, and body wash were all in pump bottles and actually looked and smelled the same. We ended up purchasing soap and shampoo at a local store.

10

pasquale

Oct 12, 2023

·

Stayed 1 night

Spacious room.

8

Christina

Oct 11, 2023

·

This hotel has recently been renovated. The beds were comfortable, and the breakfast was outstanding in choices. Unfortunately, the blind remote, and the only way to lower the blinds was not working. With multiple trips to the front desk to try to change the batteries in the remote, no available maintenance, and no ability to change rooms. We faced the bright street lights with no privacy, and very little sleep after an exhausting long day's drive. The hotel wasn't accommodating since we booked through Expedia.

10

Jean

Sep 20, 2025

·

Stayed 1 night

Rooms very large and comfortable.

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Service

Many reviews highlight friendly, helpful front-desk and breakfast staff. Recurring complaints cite slow or understaffed check-in, inconsistent housekeeping, poor handling of noise or disputes, and occasional rudeness from management.

Related guest reviews

10

melissa

Mar 24, 2023

·

Stayed 1 night

Staff was wonderful even with a fully booked hotel.

2

michelle

Sep 13, 2025

·

Stayed 1 night

We had noisy neighbors and the frront desk staff weren’t able to get them to turn their music down - horrible nights sleep and when I talked to the manager in the morning he was not very apologetic. Will never stay there again.

8

Philip

Jun 24, 2025

·

Stayed 2 nights

Had an excellent stay. The rooms, especially suites, are very comfortable. Hotel seems recently renovated so it’s nice. Close to airport, good support for working remote. The only odd thing was the manager, Alisha Hoppe. I also booked a room for my parents, and the manager tried to pick a fight with my Mom when she (nicely) asked about late check out. Was extremely rude, and told them they were not welcome back and that she was banning them from the hotel. I’ve never heard of anything like that, and I honestly don’t even think that’s possible. But the company needs to take care of this matter promptly. If staff are going to treat their guests this way, they aren’t going to have many guests for much longer! The rest of the staff were excellent.

10

Roger

Aug 31, 2025

·

Stayed 1 night

Staff spent time with us offering assistance for a place to eat after checking in. Breakfast was also very good. Thank you.

6

Jennifer

Sep 25, 2023

·

Stayed 2 nights

Our check-in was a disaster. Ashley embarrassed myself in front of 6 other guests and told me that my card was declined when I had prepaid and booked through hotels.com. After 90 minutes of waiting on hold hotels.com spoke with Ashely and got the situation resolved. I work in the hospitality industry and you must give your employees proper training or have a manager on duty to resolve such situations. This will be our last stay at this Holiday Inn Express.

2

Nicholas

Oct 15, 2025

·

Stayed 2 nights

Nothing. Staff did not clean the room while we were out. Had to ask for fresh towels. Got told during check in the pool and hot tube would be down for maintenance pur entire stay. Staff was rude when we returned from the funral because we asked why our room was not cleaned. Will not stay there ever again. - stars

2

Christina

Mar 8, 2024

·

Stayed 1 night

I don't know how this place has any positive reviews. I've stayed at various hotels around the state every other weekend over the last 10 years, for either work or kids sports travel, and I've never had as difficult of an experience I've had with this hotel. I arrived late on a Friday night with one very sick child and another who needed to catch an early morning ride with a friend to make it to a basketball tournament in Bozeman. I asked if they could give my daughter access to dry cereal or something else that was easy to give us....before she was picked up in the morning (10 minutes before their breakfast formally opened), and this request was refused. Then, 3 weeks later, I came across an unexplainable $250 fee while looking over my bill. I called today to inquire about it, and they claimed it was a pet cleaning fee because they found "dog toys" and "dog hair" in the room. Not only do I not even own any dogs that shed, the non-shedding dogs I own were at home with a pet sitter, which I have proof of. I called 3 times today to try to explain that there was no way I had a dog in that room and I was hung up on each time. The third time, I was told they were going to call the police, so I called the police myself. The police officer has been helpful, and I'll continue to pursue this issue, but I hope no one else has to waste their time or lose their money by taking a chance at staying here.

10

Kelly

Jul 17, 2025

·

Stayed 1 night

Staff was extremely helpful and property was good.

10

Jose Luis

Nov 19, 2025

·

Stayed 1 night

There was a gentleman on the front desk, his name was Jim, he was the nices guy. And super helpful, i recommend this place 100%

10

Betsy

Sep 21, 2025

·

Stayed 1 night

Jim at the desk was so friendly, helpful and a wealth of information.

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Location

Convenient for the interstate, airport, and numerous restaurants and shops; many found it easy to get around Helena. Views are generally of nearby retail/parking, but most valued the practical access.

Related guest reviews

10

JOHN

Apr 11, 2024

·

Stayed 1 night

Easy highway access

10

dave

Apr 19, 2025

·

Stayed 1 night

Nice clean hotel . Good location. Modern rooms good quality

8

Heidi

Oct 17, 2023

·

Stayed 2 nights

Great location easy access to the interstate and Helena

10

Laurel

Sep 20, 2025

·

Stayed 2 nights

The staff were very helpful. It was easy to get downtown in the evenings, and also easy to drive to Glacier NP.

10

Roberta

Jul 2, 2023

·

Stayed 1 night

It was conveniently located just a block off the freeway. Lots of shopping, restaurants close by. It was updated & so nice in my room! Very clean & comfortable with newly updated everything.

10

Erin

Apr 15, 2025

·

Stayed 2 nights

This property was easy to find, and easily accessible!

10

Diana

Apr 28, 2025

·

Stayed 1 night

Conveniently located property. Room was clean, breakfast was good.

10

Kimberly

Jul 27, 2024

·

Stayed 2 nights

Great option near the airport and the town is small so easy to drive into town. Room super clean. Pool needs a refresh. Staff was excellent!

10

Gary

Aug 9, 2025

·

Stayed 1 night

Good location and really clean

10

Dion

Apr 19, 2025

·

Stayed 1 night

Good location for food. Uber was easy to use

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Dining

Breakfast is frequently praised as excellent with good variety and attentive staff. Some guests found items mediocre or undercooked, and replenishment could lag during busy periods.

Related guest reviews

10

Ruby

Apr 15, 2025

·

Stayed 1 night

Excellent hot breakfast!

10

Ken

Sep 27, 2025

·

Stayed 1 night

I was very pleasantly surprised how nice the room and facilities were. The breakfast was good, and I loved the fresh grind coffee.

10

SHARON

Aug 4, 2025

·

Stayed 2 nights

Extremely clean. Great breakfast and breakfast staff was super friendlly and accommodating.

10

Andrea

Jul 23, 2025

·

Stayed 1 night

Great hotel. Clean rooms. And best hotel breakfast we've ever experienced! Lots of healthy options and friendly staff who worked hard to keep the area clean and stocked.

10

Sharon

Jul 6, 2025

·

Stayed 1 night

Excellent hotel. Beds were comfortable, staff was kind and helpful, breakfast had many selections. I will definitely stay again.

6

Julia

Sep 23, 2024

·

Stayed 1 night

The automatic shades in the room did not work and the front desk clerk didn’t have any knowledge on how to help with it. The breakfast clerk was overwhelmed. He was hustling the whole time, but could not keep up with the demand for coffee and food. It’s really a two person job and he was totally overwhelmed.

8

Yung

May 8, 2024

·

Stayed 1 night

The checking in was excellent, the young lady was very courteous and accommodating. I find the food services staff were less friendly and very loud, food choices were poor in the healthy option perspective, the pork and turkey sausages were dried and cold, same with the scrambled eggs, I had to ask for new coffee because what they had in the jugs was rancid .

10

Salinas

Oct 1, 2025

·

Stayed 1 night

Wonderful staff, cleanliness was spot on. Breakfast was really amazing. Only sad thing was the pillows. They were very flat. But if you put three together it works:).

10

Lori

Oct 23, 2023

·

Stayed 1 night

Nice clean rooms. Best breakfast I’ve had at a hotel. Will definitely stay again and will refer this hotel to friends and family.

8

Whitney

May 4, 2025

·

Stayed 1 night

The hotel was nice & clean, but the breakfast options were very mediocre. Loved that it was in walking distance to two different restaurants.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$141
February	$122
March	$144
April	$169
May	$175
June	$230
July	$238
August	$218
September	$207
October	$179
November	$151
December	$125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $210	2 $210	3 $210
4 $135	5 $193	6 $193	7 $193	8 $189	9 $261	10 $282
11 $150	12 $176	13 $185	14 $185	15 $174	16 $163	17 $156
18 $110	19 $147	20 $231	21 $164	22 $129	23 $137	24 $137
25 $110	26 $114	27 $148	28 $141	29 $111	30 $118	31 $121

Holiday Inn Express and Suites Helena by IHG

Prices for Holiday Inn Express and Suites Helena by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communication)

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communication)

Standard Room, 1 King Bed

Suite, 2 Queen Beds, Accessible (Communication)

Suite, 2 Queen Beds

Standard Room

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Suite, 1 King Bed, Accessible (Communication)

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Guest reviews of Holiday Inn Express and Suites Helena by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express and Suites Helena by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $272	19 $214
20 $164	21 $307	22 $298	23 $266	24 $266	25 $200	26 $202
27 $175	28 $214	29 $210	30 $214