Courtyard by Marriott Tyler

The room was very nice and comfortable. There was no A/C in the hallways or elevators and August in North Texas is ridiculously hot. There were large, noisy fans operating in the hallways. Went to the lobby for breakfast and found no wait staff. there was a carafe with coffee, a tray of condiments, but no cups. Maybe just bad timing, but I won't be staying at this hotel again. I will find another Marriot affiliate in Tyler for my next stay.

We were there for a one night stay for a women’s conference. The hotel is clean and convenient for where we were going. It was crowded that weekend, so gym & pool area were out of towels. No coffee for guests, except for purchase (or very small pot in room).

Room was very clean, fresh towels daily. Mattress was not very comfortable, and bar kept closing earlier than scheduled.

Staff,especially check-in person was helpful and very friendly. Great lounge area for visiting with family. Pool was disappointing, very small and hot tub not working. Wished they had a breakfast. Overall, though, a very clean, pleasant place to stay.

Loved everything except pool area. Flooring around pool area is too slick, anyone but especially kids. Otherwise no complaints. Would definitely stay here again.

The stay overall was good.We had a comfortable bed, clean room and quiet sleeping area. One of the elevators was broken and the one that was operating did not work properly, jumped slightly between floors.

Posted bar hours were 5 til 10. Bar opened after 5:30 and closed at 9:00.

Newer style property, room was very nice and modern. A/C in hallways didnt work, elevators were like an oven. Hot tub didnt work, very tiny pool but usable.

It has easy parking and wasn’t overcrowded.

To much chlorine added in the pool, and area around the pool was not suitable for a small child. One of the main elevators were out of service and didn’t work during our stay. The air conditioning in our room smelled musty. I don’t know when the air filter has last been changed.

The hotel has a bar, which is nice. But, our stay was riddled with issues. Check in was easy & quick. The room had blood stained (and god knows what other bodily fluids) on the oversized chair. I didnt even want to put my bag on it. The plugs didnt work so i couldn't charge anything. The sheets have left me itchy all day. The bed was comfortable enough though. My main issue is that we had neighbors that were yelling, screaming and laughing it up in the hallway until 3am. Their kids were running up and down the hall screaming at the top of their lungs. They kept screwing with the elevator and making it ding every 5 seconds. The other people on the floor were yelling at them to keep it down & they screamed back at them. It made them even louder. NO HOTEL STAFF WOULD DO ANYYHING ABOUT IT. These people kept an entire floor awake until after 3AM & the hotel did nothing. It was so bad the police should have been called. It was out of control. I understand the hotel cant control who rents a room. However, when paying guests on an entire floor are kept up because they won't call the police or hire security of their own - its ridiculous. At checkout the lady asked me what was wrong. I told her. I wasnt rude. She didnt do anything & wasnt there. She apologized. I wish she'd offered to get the manager or anything so I could ask why nothing was done about the situation the night before but I hadnt slept in over 24 hours and just wanted to get out of that hotel.

Room was stuffy and had a bad smell..called the ataff attention to this, was told the manager will call me back but that never happened. Very Sad indeed

Our room was filthy. The on-site engineer (Carmen) was VERY accommodating when we reported the problems and she went far beyond taking care of the situation. She more than made up for the issues we had. If it had not been for the uncleanliness of our room and the initial nonchalant response from the desk clerk on duty at the time, I would never stay at a Marriott Courtyard again, but the situation was eventually addressed very professionally, so Marriott will get another chance. I should add that another desk clerk (at checkout) was very accommodating as well. Aside from the issues above, it would have been a perfect hotel for our visit to Tyler, TX.

The staff was great! The room was clean!!! Felt very comfortable for my stay for the WCMB! If I come back to Tyler, I will definitely stay here!

Seamless experience from check-in to check-out. Room was quiet and clean, bed comfy.

Nice clean hotel. The staff were great!

We had a hair in the bathtub from a previous guest. I cleaned the tub with my own supplies but definitely made me question how clean the room was in other areas.

The front desk person was friendly and check in was quick...our room was clean and walking down the hallway had a great scent. We would stay here again.

Good things—comfortable bed, friendly and helpful staff. Bad things—huge flying roach on the ceiling, toilet flushed after 3 tries each time used, shower liner smelled of urine, weird musty smell in room, dirty carpet.

Our stay was excellent. The rooms were clean, and the staff was friendly. I will definitely stay here again on our next visit to Tyler.

The lady who checked us in was very helpful and we had an issue with out room being too close to the elevator, she was able to get us in a room with less noise.

Room air conditioner, humid.

Room was very clean, fresh towels daily. Mattress was not very comfortable, and bar kept closing earlier than scheduled.

Nice room. Plenty of space for 3 of us. Easy check in and check out.

The location was convenient, but the noise from the street was loud. Also, our room A/C sounded like an unlevel washing machine on spin cycle. Annoying until you could get to sleep.

Felt the springs on the bed, did not feel clean and there are no USB chargers.

The check-in was great. I had a surgery early the next morning, so i tried to find the most comfortable stay prior to my procedure. Unfortunately, that was not the case. The pillows were extremely lumpy, bed was really uncomfortable, and the a/c until made a noise all night long. I had already taken my night meds, so moving rooms wasn't possibe since i was on pain meds before my surgery. We got to the next morning to find that we only had decaf coffee and were told that we would be charged a fee to our room if they made us a pot of coffee. I thought i was booking a comfortable room to rest, but it was anything but that.

The hotel itself was fine. My room however had a defective door which didn’t close properly. Our air conditioner was very loud and didn’t work the best.

Room was large and comfy. Thin walls and TV did not work in the original room so we had to move rooms the second day (two night stay) which was a nuisance. Only one elevator was as working so lengthy waits and they appeared short staffed in all areas, but the staff were both friendly and apologetic for any inconvenience or added waits.

Overall was good, but the bed was terrible. Felt every spring in the bed. Worst Marriott I've ever stayed at.

The hotel has a bar, which is nice. But, our stay was riddled with issues. Check in was easy & quick. The room had blood stained (and god knows what other bodily fluids) on the oversized chair. I didnt even want to put my bag on it. The plugs didnt work so i couldn't charge anything. The sheets have left me itchy all day. The bed was comfortable enough though. My main issue is that we had neighbors that were yelling, screaming and laughing it up in the hallway until 3am. Their kids were running up and down the hall screaming at the top of their lungs. They kept screwing with the elevator and making it ding every 5 seconds. The other people on the floor were yelling at them to keep it down & they screamed back at them. It made them even louder. NO HOTEL STAFF WOULD DO ANYYHING ABOUT IT. These people kept an entire floor awake until after 3AM & the hotel did nothing. It was so bad the police should have been called. It was out of control. I understand the hotel cant control who rents a room. However, when paying guests on an entire floor are kept up because they won't call the police or hire security of their own - its ridiculous. At checkout the lady asked me what was wrong. I told her. I wasnt rude. She didnt do anything & wasnt there. She apologized. I wish she'd offered to get the manager or anything so I could ask why nothing was done about the situation the night before but I hadnt slept in over 24 hours and just wanted to get out of that hotel.

They didn’t even have a room for me. They said they overbooked. We had to find another hotel on our own. Need to be refunded

My reservation was canceled due to overbooking. They told me this on arrival. I was not notified of the cancellation until I arrived.

Parking was very good. Several entrances on the building so always close to parking. The staff were all wonderful, very charming and friendly

Check in was at 3pm room wasn't ready untill after 430 . Front desk was rude offered no explanation or apology. The elevator was very warm like the heater was on or something was burning so we got out took a different one and reported it the front desk . I pick this hotel for the hot tub . The pool and hot tub were down for maintenance. I ask to speak to the manger to see about a discount I was told no one was available and the guy was like i just work here. I feel i could have paid 100 for the night somewhere else close by with better service I paid 165 for late check in no pool or hot tub , something wrong with elevator and rude staff .

The front desk person was friendly and check in was quick...our room was clean and walking down the hallway had a great scent. We would stay here again.

I arrived early at the hotel. I traveled with a friend for a business function. My room was available. Yay! I was going to spend the afternoon reading with a glass of wine. Paige, the agent at the desk, turned on the fire pit, found me a corkscrew and was so personable. We decided to have a drink at the bar and the bartender was so friendly. Room was clean and very comfortable. I will stay here any time I am in Tyler, TX.

Staff is untrained. 2nd time I stayed here same problem. Staff not trained

I paid and reserved a king bed and pull out couch with a walk in ADA compliant shower. When I arrived they put me in a king with pullout couch with regular shower and tub combo. When I asked the front desk they informed me that they don’t have a room that fits that description and the best they could do was a king bed with walk in ADA shower or 2 double beds and a low tub room. When looking at the options they said they would give us both room (adjoining) for the original rate I paid for the one. When I got home I found that I was charged again for the second room for more than I paid for the first.

Wonderful hotel. The staff is always so friendly and helpful. The management is great and the hotel itself is well kept and so lovely and welcoming. Highly recommended.

A lot stores and restaurants nearyby.

Quick check in and friendly staff. Close to Food options and plenty of parking.

Quick trip but met our needs. Convenient part of town. The bed was a little hard but didnt sleep much anyway

Was a last minute trip for a tournament and it was perfect. Great area

Great hotel. Friendly staff. Good location. Great town.

A great location definitely worth visiting

The location was convenient, but the noise from the street was loud. Also, our room A/C sounded like an unlevel washing machine on spin cycle. Annoying until you could get to sleep.

Nice quiet area

I always chose this hotel when I stay up in NWA, the staff is always so nice and accommodating, the hotel room is always clean and in great condition, and the view is so beautiful! Plus there’s so many choices for dining and shopping within a mile radius alone!

Load outside hotel at 11:30 PM. People with stereo and truck windows down. I had to go back to my car at 11:35 PM and did not feel safe. Breakfast was good.

There is a roach in my room. Dining was non existent. The Starbucks ran out of key ingredients for my favorite coffee. The decor around the facility were in disrepair. I was not impressed.

It was just ok. Wish there was coffee in the mornings. At 8am, bistro wasn’t open for morning snacks or coffee.

We were there for a one night stay for a women’s conference. The hotel is clean and convenient for where we were going. It was crowded that weekend, so gym & pool area were out of towels. No coffee for guests, except for purchase (or very small pot in room).

Room was very clean, fresh towels daily. Mattress was not very comfortable, and bar kept closing earlier than scheduled.

Check in and restaurant staff were outstanding.

The hotel customer service is good. The room were clean and spacious very nice. The coffee was good,but the menu at the Bistro was expensive I paid for 1 avocado toast $13.00; that was 1 toast cut in half and avocado in top Honesty wasn't good !!!! I will suggest eat breakfast at McDonald's or any other place better and cheaper.

Posted bar hours were 5 til 10. Bar opened after 5:30 and closed at 9:00.

Load outside hotel at 11:30 PM. People with stereo and truck windows down. I had to go back to my car at 11:35 PM and did not feel safe. Breakfast was good.

The building has multiple issues starting with the outside rooms shifting downward due to the foundation issues. Can see it in the hallway being higher than the rooms and the wallpaper pulling in corners showing significant drop in foundation. Could not turn on water in tub. Had to wait for maintenance to find the problem, go get part then fix it. This had to have been an ongoing issue and should have been fixed before the room was rented out. Could not reach the front desk from the room phone. The front desk phone seemed to be on "night mode" as it kept ringing and then going back to menu. Had to use cellphone and call main number to reach help for maintenance. Restaurant was out of bacon and other menu items but didn\'t notify anyone when ordering. Sausage substituted in burrito - but like two tiny pieces only. A couple of hashbrowns and eggs were all that were in the burrito. Side order of sausage was cold and asked to reheat. Came back and not reheated. Had to ask over and over for silverware and napkins. $33 for avocado toast (no egg) and a burrito with some potatoes in it and a cup of coffee - excessive, even for a hotel.

Everything was perfect! Excellent checkin, nice, clean room. Wonderful breakfast! Thank you!