Is parking available at the property?

Free self-parking is available on-site.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 20 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Where is the hotel located in relation to key landmarks?

The hotel is located in North Central Edmonton, within a 10-minute drive of Rogers Place and Edmonton City Centre. It is 6.7 mi (10.8 km) from West Edmonton Mall and 9.7 mi (15.7 km) from South Edmonton Common.

What are the hotel's policies for guests staying with children?

Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of CAD 25 per night. Advance request or confirmation may be required.

Chateau Nova Kingsway Hotel in Edmonton

Average nightly price at Chateau Nova Kingsway by month, last 12 months (USD)
Month	Average price
January	$83
February	$87
March	$89
April	$87
May	$89
June	$84
July	$89
August	$86
September	$85
October	$81
November	$82
December	$83

What guests think

At Chateau Nova Kingsway, many guests highlight clean, spacious rooms, friendly staff, and a convenient location for hospitals and downtown, while others report dated interiors, inconsistent maintenance, and cleanliness problems that detract from overall comfort.

An on-site restaurant and lounge receive frequent praise for affordable, decent meals, and parking is convenient, though guests sometimes cite broken ice machines and extra charges for room service. Rooms are often spacious with comfortable beds, but dated decor and issues such as noisy or ineffective air conditioning and plumbing are common critiques. Staff interactions are commonly friendly and accommodating, yet service can be inconsistent and the annex and surrounding area make some travellers feel unsafe. Best for budget stays near hospitals or downtown when value outweighs modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the on-site restaurant and lounge and the ample free parking; several mention security measures like locked exterior doors in the evening. Recurring issues include out-of-service ice machines and occasional lounge cleanliness concerns.

Related guest reviews

8

Pam

Nov 8, 2025

·

Stayed 1 night

Front staff was very friendly and efficient. The room was clean. Some things need some attention like the ice machine being out of service and the track lighting in our room was broken.

8

Susan

Oct 17, 2025

·

Stayed 2 nights

Good restaurant

10

Colleen

Nov 15, 2025

·

Stayed 1 night

Smooth check in very nice staff . The area was great for where I needed to be . Doors were locked when we came about 7 to check in for safety appears . Room spacious , bed comfortable.

10

Kim

Jun 7, 2025

·

Stayed 1 night

Comfy bed, clean rooms, and great food at the restaurant!!

10

Tracy L

Jun 23, 2025

·

Stayed 3 nights

It has everything you need right there. I had breakfast every day in the restaurant and it was great and the prices were low.

10

Barr

Oct 9, 2025

·

Stayed 1 night

Great place over all. The prices at the restaurant was the cheapest in Edmonton. The food was great as well. 5 Stars!

6

Jody

Sep 9, 2025

·

Stayed 1 night

Quiet,clean hotel. Our A/C didnt work and none of the ice machines worked. Would have been nice if there was a continental breakfast.

8

Mote

Oct 27, 2025

·

Stayed 3 nights

Parking good

4

Jamie

Oct 8, 2024

·

Stayed 1 night

We stayed in the annex building. Sink was completely clogged in the bathroom. My husband had to unclog it with a butter knife. On the windows were live flies with wings. Husband also had to kill them and clean up. Cups were dirty and coffee cups had coffee rings on them. DO NOT go the lounge. It was absolutely disgusting with fruit flies everywhere. The "bartender" was a server from the restaurant and made me a drink from where the flies were coming from. I had ordered a Cesear, and the flies came off the Worcestershire lid and lemons that she PUT IN MY DRINK!! She asked if we wanted to move down the bar 2 seats until the flies " CALMED DOWN"!!!! She walked away. Came back 20 minutes later and gave us the bill. We paid and left. We didn't want to cause a scene. When I checked out the lady at the counter was annoyed. Asked me what room I was in and took the keys. Said if I wanted a receipt (which I didn't even ask for) told me to contact my booking agent.... I have stayed here once before and was not as disappointed as I was this go. It's a shame.

10

Bernd

Jul 4, 2025

·

Stayed 2 nights

The Hotel might be a bit dated it it is fairly well maintained a affordable. Bedrooms and living room are sizeable with ample closet space. Some of the bathroom has been refitted and is well lit. The kitchen is well equipped with microwave and an Infrared 4 burner stove. Full set of dishes for four and a dineette and 3 chairs but I am sure one can request a 4th chair when needed. Living room can entertain 4, seating 3 one hidebed the fourth on a arm chair with Ottoman. I forget what bedding is on the hidebed but I believe it could sleep 2. Both rooms have cable TV screens but I would have liked screen casting ability. Also both rooms had air conditioning. The in-house restaurant is very handy for breakfast, lunch and dinner and can be ordered for room service. The lounge offered alcoholic beverages and has 5 gambling machines for your entertainment. Free open parking is attached to the property. Staff is very friendly and helpful, the loony looks great and the common area are clean and looked after. I hadn't have a peek but there is also a banquet hall for special events. Overall you get a very good value for your money

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Cleanliness

Feedback is mixed: many describe clean rooms, but recurring complaints note stained or worn carpets, smoke or musty odors, hair on linens, and occasional pest sightings. Housekeeping thoroughness varies by stay.

Related guest reviews

8

Donna

Apr 1, 2024

·

Stayed 1 night

Bed was clean. Sink was clean. Floors were filthy - not vacuumed or washed. TV remote had food on it. Elevator was not swept for my entire stay.

10

Theresa

Dec 26, 2025

·

Stayed 2 nights

Staff was welcoming, clean room.

4

Miriam

Dec 17, 2022

·

Would not recommend staying here. We had to switch rooms because our carpet was so dirty and there was hair in our bed. The furniture in the room was sooo dirty. When I called down, they got a cleaning staff to come and inspect the room. We checked in at night and Letting a stranger into the room made me feel uncomfortable. He agreed it wasn’t clean and we switched rooms. The next room was a tiny bit cleaner. Still found hair on the bed but Atleast the carpet was a bit cleaner and the furniture didn’t look as bad. The annex building also smelled and the carpet in the hallway was dirty. Was not worth the money.

4

Leo

Sep 12, 2025

·

Stayed 3 nights

Smoke smell in rooms. Carpet is old, stretched (wrinkled) room doors warped, have to slam doors so they close. We will not come back to this hotel!!

2

Sharon

Nov 22, 2024

·

Stayed 3 nights

Well after a 3 day stay we found coach roaches in by our room and were moved to another room and was given a whole $26 dollars off. Will not ever stay there again and will for sure be telling friends about the coach roach issue! We were also told this has been an issue for a year now.

2

Sarah

Sep 28, 2024

·

Stayed 1 night

The carpets were yucky and wrinkled like there was water damage it smelled like a barn, there was blood on our pillow was when we checked in

10

Clarence

Jan 11, 2026

·

Stayed 1 night

Room was very clean

8

Kendra

Oct 24, 2025

·

Stayed 1 night

Clean rooms but they need updating we also found a small cockroach in the bathroom

4

Stephanie

Jan 23, 2023

·

Stayed 2 nights

The night before our competition at 11:30 most of our teams had to leave because there were cockroaches in the rooms.

2

Shantel

Aug 30, 2025

·

Stayed 3 nights

The hotel was unfortunately disgusting. The bed sheets where stained when we got into our ro. Turns out it wasn't even cleaned when the last person checked put so they had to change our bedding. The toilet bowl was disgusting and do get me started on the carpet. Absolutely do not recommend

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but decor is dated and wear is visible. Some guests report noise, weak or loud A/C, and minor maintenance issues such as plumbing and flickering TVs.

Related guest reviews

4

Charles

Oct 15, 2025

·

Stayed 2 nights

Sink didn’t drain. Tub drain wouldn’t stay open. Air conditioner did t work and room was hot. Main hallway dirty, bag of chips spilt and was still there the next day. Restaurant service and food was good.

6

Anthony

Jul 25, 2025

·

Stayed 2 nights

Need to be renovated holes in walls and doors covered with tape and painted over also carpet is all stained

6

John

Dec 17, 2025

·

Stayed 1 night

Staff is lovely! Conveniently located near hospital. Lobby area and hallways are fine. Room is clean, but very dated and in need of upgrading.

4

Melissa

Jun 13, 2024

·

Stayed 1 night

Room is very old. Paint was chipped off the wall in the bathroom and window leaked when it was raining. Also Furnace/air conditioner was amazingly loud!!

6

Val

Jun 1, 2023

·

Stayed 1 night

Tv was flickering in and out made it hard to watch tv

10

Loraine

Apr 18, 2024

·

Stayed 1 night

The beds were very comfortable but the room was hot. We had to turn the A/C on. The carpet is rippled and furniture is showing its age.

8

Cindy

Nov 26, 2025

·

Stayed 1 night

The bed was very comfortable, nice towels, and shower. The room was quiet, except for the fridge, which I unplugged during the night. The desk or end tables could use some usb plug ins. Breakfast was very good. I would stop again for an overnight stay.

10

Emil

Jan 4, 2026

·

Stayed 1 night

staff so very helpful great rooms spacious

6

Justin

Jul 9, 2025

·

Stayed 2 nights

Average and out dated and A/C was crappy I had to go buy my own fan !

8

Faye L

Sep 16, 2025

·

Stayed 1 night

We stayed in the king suite. Was very comfortable and clean.

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Service

Staff are frequently described as friendly and accommodating, with smooth check-ins for many. However, others experienced slow or unhelpful service and inconsistent follow-up on maintenance requests.

Related guest reviews

6

Julia

May 26, 2024

·

Stayed 1 night

Room was decent and clean. Parking situation was good. Only complaint is the staff. When checking in the lady seemed very rushed to get me to pay, I was trying to fill out the forms necessary for the stay while she kept pushing the machine to me in order to pay. It timed out because I wanted to get the paperwork done first and she seemed rather annoyed. Then when I was checking out, once again the staff member helping me seemed rather rude and annoyed, even going as far as rolling her eyes when I asked for a receipt. Hotel itself was good for the price, but staff not so good.

2

Samantha

Oct 10, 2025

·

Stayed 1 night

The staff are rude, when I had called the hotel the receptionist hung up twice on me & laughed about it. Also gave me issues when I was checking in. Honestly the worst place I’ve stayed.

6

Robin

Sep 16, 2025

·

Stayed 1 night

Our room was not ready when we arrived. We had to wait quite a while which made it impossible for me to shower and get ready before the event we had to attend.

6

John

Sep 29, 2025

·

Stayed 2 nights

Upon check in we found rude and unhelpful staff

10

Cindy

Mar 22, 2025

·

Stayed 2 nights

We stayed 2 nights. Check in was really nice and easy .loved the fact that there was room service. The second day we tried room service only to find out you have to pay extra for it. Would have been nice to know this upon check in. The phone in the room did not work,so we had to use our cell phones to call the front desk. The tv did not work….had a guy come to fix it and he said yeah there’s a few problems with the tvs. Just unplug it to re set tv and it should work for a while..I also told him about phone in room being broken. His reply was yeah they knew about it ..did not offer to replace it . The bed in room definitely needs to be replaced.The Mattress had a big sag in the middle. When we checked out the person at front desk asked how the stay was. I told her about the phone and tv. She said you should have called we would have fixed them. I said I did and nothing was done to fix . She just rolled her eyes saying nothing further about it. So I assume this is an ongoing problem with maintenance on the rooms .

10

Paul

Nov 24, 2025

·

Stayed 1 night

Always good service at Nova Kingsway

10

Naomi

Nov 20, 2025

·

Stayed 2 nights

The staff was very accomodating for the family emergency I was experiencing. They upgraded my room because I needed 2 beds and accidentally booked 1. No problems at all. They let keep my daughter's vehicle on site while she was in the hospital. Its little things like this that make a huge difference. They Ladies at the front desk were amazing and so kind. Thank you

4

Ashley

Mar 14, 2025

·

Stayed 1 night

Check in was kind of painful. I was standing in line to check in was told it would take a few minutes and to have a seat on the couch so I did. Got ignored had to re line up. What I’m guessing was the manager eventually called me to the desk ask how she could help. I said I needed to check in and she found my reservation paper than told me I had to wait AGAIN for the one desk clerk and the “manager” walked away. Took me nearly 30 minutes from the time I arrived just to get checked in. Was told the front doors LOCK at 5pm and you need to have you room key to get back into the hotel. Wasn’t told why they lock them especially so early. Rooms are outdated. My room was clean however the bathroom vanity had little chips in the counter top. The door in the bathroom looked like the paint has been scratched off or not completely painted all the way. Couldn’t control the heater/ac in my room and it ran ALL NIGHT. Not sure if it was just the air in the room from the heater/ac running all night (was on when I arrived too) or what but my throat kept becoming super dry in the night.

8

George

Dec 1, 2025

·

Stayed 1 night

Front desk staff were good, quick check in and the room was very clean

10

Roy

Jul 16, 2024

·

Stayed 4 nights

The staff went well out of their way to make everything perfect for us.

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Location

Convenient for the Royal Alexandra and Glenrose hospitals, Rogers Place, and downtown access. Several guests felt the surrounding area and annex entrances were rough, with loitering that affected perceived safety.

Related guest reviews

8

Brittany

Sep 29, 2025

·

Stayed 1 night

The room smelled of cigarette smoke and the phone was broken. People outside going through the dumpsters

6

John

Dec 17, 2025

·

Stayed 1 night

Staff is lovely! Conveniently located near hospital. Lobby area and hallways are fine. Room is clean, but very dated and in need of upgrading.

10

Allan and Jeannette

Apr 26, 2025

·

Stayed 2 nights

Excellent place to stay for access to the Royal Alex hospital.

8

Julian

Oct 8, 2025

·

Stayed 2 nights

There were frequent visits outside the property from street people.

10

Ian

Feb 26, 2024

·

Stayed 1 night

Stayed just the one night. Bed was comfortable and the room was huge compared to other hotels. Great spot to stay if you need to go to the Royal Alexandra Hospital.

10

Jia Fu

Jun 25, 2024

·

Stayed 2 nights

Good location. Close to downtown

10

Karen

May 20, 2025

·

Stayed 1 night

It a great deal for the price close to Glenrose hospital and easy to get to ! Quiet and pleasant. Plus a restaurant in hotel for easy access and accommodations . Staff professional and courteous.

10

Walter

Oct 5, 2025

·

Stayed 4 nights

Clean comfortable, close to Roger’s Place , friendly staff ,quiet

6

Erika

Nov 20, 2024

·

Stayed 1 night

There was a lot of confusion with our booking and the type of room we were advised to book, and the front desk staff was not very helpful with sorting that out. Once we arrived from our outing there was a “guest” which was lingering in the lobby. The front desk agent advised us that she didn’t know if the guest was even staying there and thought maybe they were just warming up. We felt unsafe as this person would have access to all floors and didn’t seem to be staying. The elevator did not require you to use your key card to go up the floors, the doors on the rooms also didn’t have the extra lock to lock yourself inside. Only the dead bolt (which any staff can open). This did not make us feel very secure in our room. Was an ok stay for what we needed in town, but probably wouldn’t stay again or alone.

4

Kimberly Joy

Oct 1, 2024

·

Stayed 1 night

I did not expect the hotel room to be smelly. They have dirty carpets and there are homeless people outside the building. Not safe if you have kids.

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Dining

The on-site restaurant is often praised for good food and value, and room service is available. Some reviews mention inconsistent service or quality and an extra fee for room service.

Related guest reviews

10

Gerry

Nov 19, 2024

·

Stayed 1 night

Comfortable beds! Clean, dining on the premises is such an advantage!!

8

Susan

Oct 17, 2025

·

Stayed 2 nights

Good restaurant

10

Kim

Jun 7, 2025

·

Stayed 1 night

Comfy bed, clean rooms, and great food at the restaurant!!

4

Tiffany

May 3, 2025

·

Stayed 1 night

Food and food service was horrible. I also asked for a room not too far from the elevator as i have back problems and was put in room 340 which was on the very END of the hall. I took a video.

8

Monique

Oct 1, 2023

·

Stayed 1 night

Comfy bed. Room was clean. Front desk staff pleasant. Restaurant waiter not trained well at all. Had to ask for manager’s help constantly from when we ordered to the time we paid. Good thing the restaurant wasn’t busy he never would have handled it.

10

Tracy L

Jun 23, 2025

·

Stayed 3 nights

It has everything you need right there. I had breakfast every day in the restaurant and it was great and the prices were low.

10

Shaelynn

Sep 24, 2023

·

Stayed 3 nights

Was a great stay for the price. Staff were great and restaurant was convenient and good. Would stay again

10

Barr

Oct 9, 2025

·

Stayed 1 night

Great place over all. The prices at the restaurant was the cheapest in Edmonton. The food was great as well. 5 Stars!

10

Cindy

Mar 22, 2025

·

Stayed 2 nights

We stayed 2 nights. Check in was really nice and easy .loved the fact that there was room service. The second day we tried room service only to find out you have to pay extra for it. Would have been nice to know this upon check in. The phone in the room did not work,so we had to use our cell phones to call the front desk. The tv did not work….had a guy come to fix it and he said yeah there’s a few problems with the tvs. Just unplug it to re set tv and it should work for a while..I also told him about phone in room being broken. His reply was yeah they knew about it ..did not offer to replace it . The bed in room definitely needs to be replaced.The Mattress had a big sag in the middle. When we checked out the person at front desk asked how the stay was. I told her about the phone and tv. She said you should have called we would have fixed them. I said I did and nothing was done to fix . She just rolled her eyes saying nothing further about it. So I assume this is an ongoing problem with maintenance on the rooms .

6

Helena

Aug 14, 2025

·

Stayed 1 night

Okay stay, was convenient to hospital. Our room had super wrinkled carpet a bit of a tripping hazard, needs to be restretched. Toilet didnt flush properly but they came and fixed it quickly. Small tvs, could use a refresh. Ate at restaurant, food was mediocre but servicd was great.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $93	5 $92	6 $89	7 $88	8 $88	9 $88	10 $90
11 $88	12 $91	13 $91	14 $90	15 $91	16 $90	17 $92
18 $91	19 $92	20 $91	21 $94	22 $91	23 $91	24 $90
25 $91	26 $93	27 $93	28 $91	29 $94	30 $94	31 $91

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $93	3 $91	4 $94	5 $94	6 $94	7 $93
8 $94	9 $91	10 $93	11 $94	12 $94	13 $94	14 $94
15 $90	16 $94	17 $94	18 $94	19 $93	20 $94	21 $94
22 $94	23 $94	24 $94	25 $94	26 $94	27 $92	28 $93
29 $93	30 $92

Chateau Nova Kingsway

Prices for Chateau Nova Kingsway

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Executive Room, 1 Queen Bed

Executive Suite, 1 King Bed

Deluxe Room, 1 Queen Bed, Annex Building

Guest reviews of Chateau Nova Kingsway

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Chateau Nova Kingsway

Prices for upcoming dates